{
  "schemaVersion": "factory-recording/v1",
  "id": "customer-support-triage-example",
  "title": "Customer support triage topology",
  "summary": "A minimal recording that establishes the Factory topology before work begins.",
  "factory": {
    "name": "customer-support-triage",
    "workTypes": [
      {
        "name": "support-request",
        "states": [
          { "name": "queued", "type": "INITIAL" },
          { "name": "resolved", "type": "TERMINAL" }
        ]
      }
    ],
    "workstations": [
      {
        "name": "triage",
        "worker": "",
        "inputs": [{ "workType": "support-request", "state": "queued" }],
        "outputs": [{ "workType": "support-request", "state": "resolved" }]
      }
    ]
  },
  "events": [
    {
      "schemaVersion": "agent-factory.event.v1",
      "id": "evt-topology-001",
      "type": "INITIAL_STRUCTURE_REQUEST",
      "context": {
        "sequence": 1,
        "tick": 0,
        "eventTime": "2026-07-18T00:00:00Z",
        "sessionId": "session-customer-support-example",
        "sessionSequence": 1
      },
      "payload": {
        "factory": {
          "name": "customer-support-triage",
          "workTypes": [
            {
              "name": "support-request",
              "states": [
                { "name": "queued", "type": "INITIAL" },
                { "name": "resolved", "type": "TERMINAL" }
              ]
            }
          ],
          "workstations": [
            {
              "name": "triage",
              "worker": "",
              "inputs": [{ "workType": "support-request", "state": "queued" }],
              "outputs": [
                { "workType": "support-request", "state": "resolved" }
              ]
            }
          ]
        }
      }
    }
  ]
}