import { IPaginatedBase } from "../content/index.js";
import { EUserRoles } from "../../middleware/index.js";
import { TAvatarImage, TCommunicationSettings } from "../user/index.js";
import { ESupportedLanguages } from "../translation/index.js";
export declare enum ESupportStatus {
    TO_DO = "to-do",
    IN_PROGRESS = "in-progress",
    RESOLVED = "resolved"
}
export declare enum ESupportCategory {
    ACCOUNT = "account",
    POST = "post",
    IMPORT = "import",
    GROUPING = "grouping",
    FEED = "feed",
    SUPPORT = "support"
}
export declare enum ESupportSubCategory {
    PASSWORD_RESET = "password-reset",
    LOGIN_FAILURE = "login-failure",
    EMAIL_VERIFICATION_FAILURE = "email-verification-failure",
    INCORRECT_DETAILS = "incorrect-details",
    GENERAL = "general",
    EDIT = "edit",
    CREATE = "create",
    DELETE = "delete",
    ARCHIVE = "archive",
    RESTORE = "restore",
    CATEGORY = "category",
    DISABLE_ENABLE = "disable-enable",
    ROLE_PROMOTE = "role-promote"
}
export declare enum ESupportElevatedLevel {
    L2 = "l2",
    L1 = "l1"
}
export type TSupportTicketPost = {
    category: ESupportCategory.POST;
    subCategory: ESupportSubCategory.CREATE | ESupportSubCategory.EDIT | ESupportSubCategory.DELETE | ESupportSubCategory.ARCHIVE | ESupportSubCategory.RESTORE | ESupportSubCategory.CATEGORY | ESupportSubCategory.GENERAL;
};
export type TSupportTicketAccount = {
    category: ESupportCategory.ACCOUNT;
    subCategory: ESupportSubCategory.PASSWORD_RESET | ESupportSubCategory.LOGIN_FAILURE | ESupportSubCategory.EMAIL_VERIFICATION_FAILURE | ESupportSubCategory.INCORRECT_DETAILS | ESupportSubCategory.GENERAL;
};
export type TSupportTicketImport = {
    category: ESupportCategory.IMPORT;
    subCategory: ESupportSubCategory.GENERAL;
};
export type TSupportTicketSupport = {
    category: ESupportCategory.SUPPORT;
    subCategory: ESupportSubCategory.GENERAL;
};
export type TSupportTicketGrouping = {
    category: ESupportCategory.GROUPING;
    subCategory: ESupportSubCategory.CREATE | ESupportSubCategory.EDIT | ESupportSubCategory.DELETE | ESupportSubCategory.GENERAL;
};
export type TSupportTicketFeed = {
    category: ESupportCategory.FEED;
    subCategory: ESupportSubCategory.GENERAL;
};
export type TSupportTicketUser = {
    category: ESupportCategory.FEED;
    subCategory: ESupportSubCategory.CREATE | ESupportSubCategory.EDIT | ESupportSubCategory.DELETE | ESupportSubCategory.DISABLE_ENABLE | ESupportSubCategory.ROLE_PROMOTE | ESupportSubCategory.GENERAL;
};
export interface ISupportUserAttrs {
    _id: string;
    firstName: string;
    lastName: string;
    avatar: TAvatarImage;
    tenant: string;
    mobileNumber: string;
    role: EUserRoles;
    email?: string;
    emailVerified: boolean;
    support: {
        id: string | null;
    };
    position: string;
    employeeId: string;
    department: string;
    communication: TCommunicationSettings;
    lng: ESupportedLanguages;
    enabled: boolean;
    version: number;
}
export interface ISupportUser {
    id: string;
    firstName: string;
    lastName: string;
    avatar: TAvatarImage;
    support: {
        id: string | null;
    };
    communication: TCommunicationSettings;
    tenant: string;
    mobileNumber: string;
    employeeId: string;
    role: EUserRoles;
    email?: string;
    emailVerified: boolean;
    position: string;
    department: string;
    lng: ESupportedLanguages;
    enabled: boolean;
    version: number;
}
export type TSupportTicketAttrs = {
    senderId: string;
    readRole: EUserRoles.CLIENT_ADMIN | EUserRoles.CLIENT_OWNER;
    summary: string;
    number: string;
    description: string;
    elevated?: {
        date: number | null;
        level: ESupportElevatedLevel | null;
        elevatedBy: string | null;
    };
    assignedTo?: string | null;
    status?: ESupportStatus;
    time: {
        dateCreated: number;
        assign: number | null;
        resolved: number | null;
    };
    tenant: string;
    l2Feedback?: {
        userId: string | null;
        feedback: string | null;
    };
    l1Feedback?: {
        userId: string | null;
        feedback: string | null;
    };
} & (TSupportTicketPost | TSupportTicketAccount | TSupportTicketImport | TSupportTicketGrouping | TSupportTicketFeed | TSupportTicketUser | TSupportTicketSupport);
export interface ISupportTicket {
    id: string;
    senderId: string | ISupportUser | null;
    category: ESupportCategory;
    subCategory: ESupportSubCategory;
    summary: string;
    description: string;
    number: string;
    elevated: {
        date: number | null;
        level: ESupportElevatedLevel | null;
        elevatedBy: string | null;
    };
    readRole: EUserRoles.CLIENT_ADMIN | EUserRoles.CLIENT_OWNER;
    status: ESupportStatus;
    assignedTo: string | null;
    time: {
        dateCreated: number;
        assign: number | null;
        resolved: number | null;
    };
    tenant: string;
    l2Feedback: {
        userId: string | ISupportUser | null;
        feedback: string | null;
    };
    l1Feedback: {
        userId: string | ISupportUser | null;
        feedback: string | null;
    };
    version: number;
}
export interface ISupportTicketPaginateResult extends IPaginatedBase {
    docs: Partial<ISupportTicket>[];
}
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