import type { Identity } from './node.ts'

export type TicketStatus =
    | 'Waiting'
    | 'Open'
    | 'ClosedAttendant'
    | 'ClosedClient'
    | 'Transferred'
    | 'ClosedClientInactivity'
    | 'ClosedAttendantInactivity'

export type AttendanceHour = {
    id: string
    title: string
    description: string
    isMain: boolean
    storageDate?: string
    timeZoneId?: string
}

export enum DayOfWeek {
    Sunday = 'Sunday',
    Monday = 'Monday',
    Tuesday = 'Tuesday',
    Wednesday = 'Wednesday',
    Thursday = 'Thursday',
    Friday = 'Friday',
    Saturday = 'Saturday',
}

export type AttendanceHourScheduleItem = {
    id: string
    startTime: string
    endTime: string
    dayOfWeek: DayOfWeek
}

export type AttendanceHourOffItem = {
    id: string
    reason: string
    startDate: string
    endDate: string
}

export type DescriptionDocument = {
    id: string
    description: string
}

export type Queue = DescriptionDocument

export type DetailedAttendanceHour = {
    attendanceHour: AttendanceHour
    attendanceHourScheduleItems: Array<AttendanceHourScheduleItem>
    attendanceHourOffItems: Array<AttendanceHourOffItem>
    queues: Array<Queue>
    attendants: Array<DescriptionDocument>
}

export type DeskAttendanceQueue = {
    id?: string
    ownerIdentity?: Identity
    name: string
    isActive: boolean
    storageDate?: string
    priority?: number
    uniqueId?: string
    attendanceHourId?: string
}

export type DeskAttendanceQueueTag = {
    id?: string
    attendanceQueueId?: string
    ownerIdentity?: Identity
    tag: string
}

export type DeskRuleRelation = 'Contains' | 'NotContains' | 'Equals' | 'NotEquals'

export type DeskRuleOperator = 'Or' | 'And'

export type DeskRuleCondition = {
    property: string
    relation: DeskRuleRelation
    values: Array<string>
}

export type DeskRule = {
    id?: string
    ownerIdentity?: Identity
    title: string
    team: string
    property?: string
    relation?: DeskRuleRelation
    isActive?: boolean
    values?: Array<string>
    conditions?: Array<DeskRuleCondition>
    operator?: DeskRuleOperator
    priority?: number
    storageDate?: string
    queueId?: string
}

export type DeskPriorityRule = {
    id?: string
    ownerIdentity?: Identity
    title: string
    queueId: string
    isActive?: boolean
    conditions?: Array<DeskRuleCondition>
    operator?: DeskRuleOperator
    priority?: number
    urgency: number
    applyConditions: boolean
    storageDate?: string
}