import * as Agent from '../agent/types'; /** * Events emitted on task objects * @enum {string} * @private * @ignore */ export declare const CC_TASK_EVENTS: { /** Event emitted when assigning contact to agent fails */ readonly AGENT_CONTACT_ASSIGN_FAILED: "AgentContactAssignFailed"; /** Event emitted when agent does not respond to contact offer */ readonly AGENT_CONTACT_OFFER_RONA: "AgentOfferContactRona"; /** Event emitted when contact is put on hold */ readonly AGENT_CONTACT_HELD: "AgentContactHeld"; /** Event emitted when putting contact on hold fails */ readonly AGENT_CONTACT_HOLD_FAILED: "AgentContactHoldFailed"; /** Event emitted when contact is taken off hold */ readonly AGENT_CONTACT_UNHELD: "AgentContactUnheld"; /** Event emitted when taking contact off hold fails */ readonly AGENT_CONTACT_UNHOLD_FAILED: "AgentContactUnHoldFailed"; /** Event emitted when consultation is created */ readonly AGENT_CONSULT_CREATED: "AgentConsultCreated"; /** Event emitted when consultation is offered */ readonly AGENT_OFFER_CONSULT: "AgentOfferConsult"; /** Event emitted when agent is consulting */ readonly AGENT_CONSULTING: "AgentConsulting"; /** Event emitted when consultation fails */ readonly AGENT_CONSULT_FAILED: "AgentConsultFailed"; /** Event emitted when consulting to queue (CTQ) fails */ readonly AGENT_CTQ_FAILED: "AgentCtqFailed"; /** Event emitted when CTQ is cancelled */ readonly AGENT_CTQ_CANCELLED: "AgentCtqCancelled"; /** Event emitted when CTQ cancellation fails */ readonly AGENT_CTQ_CANCEL_FAILED: "AgentCtqCancelFailed"; /** Event emitted when consultation ends */ readonly AGENT_CONSULT_ENDED: "AgentConsultEnded"; /** Event emitted when ending consultation fails */ readonly AGENT_CONSULT_END_FAILED: "AgentConsultEndFailed"; /** Event emitted when consultation conference ends */ readonly AGENT_CONSULT_CONFERENCE_ENDED: "AgentConsultConferenceEnded"; /** Event emitted when consultation conference is in progress */ readonly AGENT_CONSULT_CONFERENCING: "AgentConsultConferencing"; /** Event emitted when consultation conference starts */ readonly AGENT_CONSULT_CONFERENCED: "AgentConsultConferenced"; /** Event emitted when consultation conference fails */ readonly AGENT_CONSULT_CONFERENCE_FAILED: "AgentConsultConferenceFailed"; /** Event emitted when participant joins conference */ readonly PARTICIPANT_JOINED_CONFERENCE: "ParticipantJoinedConference"; /** Event emitted when participant leaves conference */ readonly PARTICIPANT_LEFT_CONFERENCE: "ParticipantLeftConference"; /** Event emitted when participant leaving conference fails */ readonly PARTICIPANT_LEFT_CONFERENCE_FAILED: "ParticipantLeftConferenceFailed"; /** Event emitted when consultation conference end fails */ readonly AGENT_CONSULT_CONFERENCE_END_FAILED: "AgentConsultConferenceEndFailed"; /** Event emitted when conference is successfully transferred */ readonly AGENT_CONFERENCE_TRANSFERRED: "AgentConferenceTransferred"; /** Event emitted when conference transfer fails */ readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed"; /** Event emitted for post-call activity by participant */ readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity"; /** Event emitted when contact is blind transferred */ readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred"; /** Event emitted when blind transfer fails */ readonly AGENT_BLIND_TRANSFER_FAILED: "AgentBlindTransferFailed"; /** Event emitted when contact is transferred to virtual team */ readonly AGENT_VTEAM_TRANSFERRED: "AgentVteamTransferred"; /** Event emitted when virtual team transfer fails */ readonly AGENT_VTEAM_TRANSFER_FAILED: "AgentVteamTransferFailed"; /** Event emitted when consultation transfer is in progress */ readonly AGENT_CONSULT_TRANSFERRING: "AgentConsultTransferring"; /** Event emitted when consultation transfer completes */ readonly AGENT_CONSULT_TRANSFERRED: "AgentConsultTransferred"; /** Event emitted when consultation transfer fails */ readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed"; /** Event emitted when contact recording is paused */ readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused"; /** Event emitted when pausing contact recording fails */ readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed"; /** Event emitted when contact recording is resumed */ readonly CONTACT_RECORDING_RESUMED: "ContactRecordingResumed"; /** Event emitted when resuming contact recording fails */ readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed"; /** Event emitted when contact ends */ readonly CONTACT_ENDED: "ContactEnded"; /** Event emitted when contact is merged */ readonly CONTACT_MERGED: "ContactMerged"; /** Event emitted when ending contact fails */ readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed"; /** Event emitted when agent enters wrap-up state */ readonly AGENT_WRAPUP: "AgentWrapup"; /** Event emitted when agent completes wrap-up */ readonly AGENT_WRAPPEDUP: "AgentWrappedUp"; /** Event emitted when wrap-up fails */ readonly AGENT_WRAPUP_FAILED: "AgentWrapupFailed"; /** Event emitted when outbound call fails */ readonly AGENT_OUTBOUND_FAILED: "AgentOutboundFailed"; /** Event emitted for general agent contact events */ readonly AGENT_CONTACT: "AgentContact"; /** Event emitted when contact is offered to agent */ readonly AGENT_OFFER_CONTACT: "AgentOfferContact"; /** Event emitted when contact is assigned to agent */ readonly AGENT_CONTACT_ASSIGNED: "AgentContactAssigned"; /** Event emitted when contact is unassigned from agent */ readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned"; /** Event emitted when inviting agent fails */ readonly AGENT_INVITE_FAILED: "AgentInviteFailed"; /** Event emitted when a campaign preview contact is offered to the agent */ readonly AGENT_OFFER_CAMPAIGN_RESERVATION: "AgentOfferCampaignReservation"; /** Event emitted when campaign contact is updated */ readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated"; /** Event emitted when accepting a campaign preview contact fails */ readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed"; /** Event emitted when a real-time transcript chunk is received */ readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION"; }; /** * Events emitted on Contact Center agent operations * @enum {string} * @private * @ignore */ export declare const CC_AGENT_EVENTS: { /** Welcome event when agent connects to websocket/backend */ readonly WELCOME: "Welcome"; /** Event emitted when agent re-login is successful */ readonly AGENT_RELOGIN_SUCCESS: "AgentReloginSuccess"; /** Event emitted when agent re-login fails */ readonly AGENT_RELOGIN_FAILED: "AgentReloginFailed"; /** Event emitted when agent DN registration completes */ readonly AGENT_DN_REGISTERED: "AgentDNRegistered"; /** Event emitted when agent initiates logout */ readonly AGENT_LOGOUT: "Logout"; /** Event emitted when agent logout is successful */ readonly AGENT_LOGOUT_SUCCESS: "AgentLogoutSuccess"; /** Event emitted when agent logout fails */ readonly AGENT_LOGOUT_FAILED: "AgentLogoutFailed"; /** Event emitted when agent initiates station login */ readonly AGENT_STATION_LOGIN: "StationLogin"; /** Event emitted when agent station login is successful */ readonly AGENT_STATION_LOGIN_SUCCESS: "AgentStationLoginSuccess"; /** Event emitted when agent station login fails */ readonly AGENT_STATION_LOGIN_FAILED: "AgentStationLoginFailed"; /** Event emitted when agent's state changes */ readonly AGENT_STATE_CHANGE: "AgentStateChange"; /** Event emitted when multiple logins detected for same agent */ readonly AGENT_MULTI_LOGIN: "AGENT_MULTI_LOGIN"; /** Event emitted when agent state change is successful */ readonly AGENT_STATE_CHANGE_SUCCESS: "AgentStateChangeSuccess"; /** Event emitted when agent state change fails */ readonly AGENT_STATE_CHANGE_FAILED: "AgentStateChangeFailed"; /** Event emitted when requesting buddy agents list */ readonly AGENT_BUDDY_AGENTS: "BuddyAgents"; /** Event emitted when buddy agents list is successfully retrieved */ readonly AGENT_BUDDY_AGENTS_SUCCESS: "BuddyAgents"; /** Event emitted when retrieving buddy agents list fails */ readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed"; /** Event emitted when contact is reserved for agent */ readonly AGENT_CONTACT_RESERVED: "AgentContactReserved"; }; /** * Combined Contact Center events including both agent and task events * @enum {string} * @public */ export declare const CC_EVENTS: { /** Event emitted when assigning contact to agent fails */ readonly AGENT_CONTACT_ASSIGN_FAILED: "AgentContactAssignFailed"; /** Event emitted when agent does not respond to contact offer */ readonly AGENT_CONTACT_OFFER_RONA: "AgentOfferContactRona"; /** Event emitted when contact is put on hold */ readonly AGENT_CONTACT_HELD: "AgentContactHeld"; /** Event emitted when putting contact on hold fails */ readonly AGENT_CONTACT_HOLD_FAILED: "AgentContactHoldFailed"; /** Event emitted when contact is taken off hold */ readonly AGENT_CONTACT_UNHELD: "AgentContactUnheld"; /** Event emitted when taking contact off hold fails */ readonly AGENT_CONTACT_UNHOLD_FAILED: "AgentContactUnHoldFailed"; /** Event emitted when consultation is created */ readonly AGENT_CONSULT_CREATED: "AgentConsultCreated"; /** Event emitted when consultation is offered */ readonly AGENT_OFFER_CONSULT: "AgentOfferConsult"; /** Event emitted when agent is consulting */ readonly AGENT_CONSULTING: "AgentConsulting"; /** Event emitted when consultation fails */ readonly AGENT_CONSULT_FAILED: "AgentConsultFailed"; /** Event emitted when consulting to queue (CTQ) fails */ readonly AGENT_CTQ_FAILED: "AgentCtqFailed"; /** Event emitted when CTQ is cancelled */ readonly AGENT_CTQ_CANCELLED: "AgentCtqCancelled"; /** Event emitted when CTQ cancellation fails */ readonly AGENT_CTQ_CANCEL_FAILED: "AgentCtqCancelFailed"; /** Event emitted when consultation ends */ readonly AGENT_CONSULT_ENDED: "AgentConsultEnded"; /** Event emitted when ending consultation fails */ readonly AGENT_CONSULT_END_FAILED: "AgentConsultEndFailed"; /** Event emitted when consultation conference ends */ readonly AGENT_CONSULT_CONFERENCE_ENDED: "AgentConsultConferenceEnded"; /** Event emitted when consultation conference is in progress */ readonly AGENT_CONSULT_CONFERENCING: "AgentConsultConferencing"; /** Event emitted when consultation conference starts */ readonly AGENT_CONSULT_CONFERENCED: "AgentConsultConferenced"; /** Event emitted when consultation conference fails */ readonly AGENT_CONSULT_CONFERENCE_FAILED: "AgentConsultConferenceFailed"; /** Event emitted when participant joins conference */ readonly PARTICIPANT_JOINED_CONFERENCE: "ParticipantJoinedConference"; /** Event emitted when participant leaves conference */ readonly PARTICIPANT_LEFT_CONFERENCE: "ParticipantLeftConference"; /** Event emitted when participant leaving conference fails */ readonly PARTICIPANT_LEFT_CONFERENCE_FAILED: "ParticipantLeftConferenceFailed"; /** Event emitted when consultation conference end fails */ readonly AGENT_CONSULT_CONFERENCE_END_FAILED: "AgentConsultConferenceEndFailed"; /** Event emitted when conference is successfully transferred */ readonly AGENT_CONFERENCE_TRANSFERRED: "AgentConferenceTransferred"; /** Event emitted when conference transfer fails */ readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed"; /** Event emitted for post-call activity by participant */ readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity"; /** Event emitted when contact is blind transferred */ readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred"; /** Event emitted when blind transfer fails */ readonly AGENT_BLIND_TRANSFER_FAILED: "AgentBlindTransferFailed"; /** Event emitted when contact is transferred to virtual team */ readonly AGENT_VTEAM_TRANSFERRED: "AgentVteamTransferred"; /** Event emitted when virtual team transfer fails */ readonly AGENT_VTEAM_TRANSFER_FAILED: "AgentVteamTransferFailed"; /** Event emitted when consultation transfer is in progress */ readonly AGENT_CONSULT_TRANSFERRING: "AgentConsultTransferring"; /** Event emitted when consultation transfer completes */ readonly AGENT_CONSULT_TRANSFERRED: "AgentConsultTransferred"; /** Event emitted when consultation transfer fails */ readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed"; /** Event emitted when contact recording is paused */ readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused"; /** Event emitted when pausing contact recording fails */ readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed"; /** Event emitted when contact recording is resumed */ readonly CONTACT_RECORDING_RESUMED: "ContactRecordingResumed"; /** Event emitted when resuming contact recording fails */ readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed"; /** Event emitted when contact ends */ readonly CONTACT_ENDED: "ContactEnded"; /** Event emitted when contact is merged */ readonly CONTACT_MERGED: "ContactMerged"; /** Event emitted when ending contact fails */ readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed"; /** Event emitted when agent enters wrap-up state */ readonly AGENT_WRAPUP: "AgentWrapup"; /** Event emitted when agent completes wrap-up */ readonly AGENT_WRAPPEDUP: "AgentWrappedUp"; /** Event emitted when wrap-up fails */ readonly AGENT_WRAPUP_FAILED: "AgentWrapupFailed"; /** Event emitted when outbound call fails */ readonly AGENT_OUTBOUND_FAILED: "AgentOutboundFailed"; /** Event emitted for general agent contact events */ readonly AGENT_CONTACT: "AgentContact"; /** Event emitted when contact is offered to agent */ readonly AGENT_OFFER_CONTACT: "AgentOfferContact"; /** Event emitted when contact is assigned to agent */ readonly AGENT_CONTACT_ASSIGNED: "AgentContactAssigned"; /** Event emitted when contact is unassigned from agent */ readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned"; /** Event emitted when inviting agent fails */ readonly AGENT_INVITE_FAILED: "AgentInviteFailed"; /** Event emitted when a campaign preview contact is offered to the agent */ readonly AGENT_OFFER_CAMPAIGN_RESERVATION: "AgentOfferCampaignReservation"; /** Event emitted when campaign contact is updated */ readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated"; /** Event emitted when accepting a campaign preview contact fails */ readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed"; /** Event emitted when a real-time transcript chunk is received */ readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION"; /** Welcome event when agent connects to websocket/backend */ readonly WELCOME: "Welcome"; /** Event emitted when agent re-login is successful */ readonly AGENT_RELOGIN_SUCCESS: "AgentReloginSuccess"; /** Event emitted when agent re-login fails */ readonly AGENT_RELOGIN_FAILED: "AgentReloginFailed"; /** Event emitted when agent DN registration completes */ readonly AGENT_DN_REGISTERED: "AgentDNRegistered"; /** Event emitted when agent initiates logout */ readonly AGENT_LOGOUT: "Logout"; /** Event emitted when agent logout is successful */ readonly AGENT_LOGOUT_SUCCESS: "AgentLogoutSuccess"; /** Event emitted when agent logout fails */ readonly AGENT_LOGOUT_FAILED: "AgentLogoutFailed"; /** Event emitted when agent initiates station login */ readonly AGENT_STATION_LOGIN: "StationLogin"; /** Event emitted when agent station login is successful */ readonly AGENT_STATION_LOGIN_SUCCESS: "AgentStationLoginSuccess"; /** Event emitted when agent station login fails */ readonly AGENT_STATION_LOGIN_FAILED: "AgentStationLoginFailed"; /** Event emitted when agent's state changes */ readonly AGENT_STATE_CHANGE: "AgentStateChange"; /** Event emitted when multiple logins detected for same agent */ readonly AGENT_MULTI_LOGIN: "AGENT_MULTI_LOGIN"; /** Event emitted when agent state change is successful */ readonly AGENT_STATE_CHANGE_SUCCESS: "AgentStateChangeSuccess"; /** Event emitted when agent state change fails */ readonly AGENT_STATE_CHANGE_FAILED: "AgentStateChangeFailed"; /** Event emitted when requesting buddy agents list */ readonly AGENT_BUDDY_AGENTS: "BuddyAgents"; /** Event emitted when buddy agents list is successfully retrieved */ readonly AGENT_BUDDY_AGENTS_SUCCESS: "BuddyAgents"; /** Event emitted when retrieving buddy agents list fails */ readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed"; /** Event emitted when contact is reserved for agent */ readonly AGENT_CONTACT_RESERVED: "AgentContactReserved"; }; /** * Event data received when agent connects to the system * @public */ export type WelcomeEvent = { /** ID of the agent that connected */ agentId: string; }; /** * Response type for welcome events which can be either success or error * @public */ export type WelcomeResponse = WelcomeEvent | Error; /** * Type representing the union of all possible Contact Center events * @public */ export type CC_EVENTS = Enum; /** * WebSocket event structure for Contact Center events * @public */ export type WebSocketEvent = { /** Type of the event */ type: CC_EVENTS; /** Event payload data */ data: WelcomeEvent | Agent.StationLoginSuccess | Agent.LogoutSuccess | Agent.ReloginSuccess | Agent.StateChangeSuccess | Agent.BuddyAgentsSuccess; }; /** * Represents the response from getUserUsingCI method. */ export type AgentResponse = { /** * ID of the agent. */ id: string; /** * The ciUserId of the agent. */ ciUserId: string; /** * The first name of the agent. */ firstName: string; /** * The last name of the agent. */ lastName: string; /** * Identifier for a Desktop Profile. */ agentProfileId: string; /** * The email address of the agent. */ email: string; /** * Team IDs assigned to the agent. */ teamIds: string[]; /** * Multimedia profile ID associated with the agent. */ multimediaProfileId: string; /** * Skill profile ID of the agent. */ skillProfileId: string; /** * Site ID of the agent. */ siteId: string; /** * Database ID of the agent. */ dbId?: string; /** * The default dialed number of the agent. */ defaultDialledNumber?: string; }; /** * Represents the response from getDesktopProfileById method. */ export type DesktopProfileResponse = { /** * Represents the voice options of an agent. */ loginVoiceOptions: LoginOption[]; /** * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available. */ accessWrapUpCode: string; /** * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available. */ accessIdleCode: string; /** * Wrap-up codes list that the agents can select when they wrap up a contact. */ wrapUpCodes: string[]; /** * Idle codes list that the agents can select in Agent Desktop. */ idleCodes: string[]; /** * Dial plan enabled for the agent. */ dialPlanEnabled: boolean; /** * Last agent routing enabled for the agent. */ lastAgentRouting: boolean; /** * Auto wrap-up allowed. */ autoWrapUp: boolean; /** * Auto answer allowed. */ autoAnswer: boolean; /** * Auto wrap-up after seconds. */ autoWrapAfterSeconds: number; /** * Agent available after outdial. */ agentAvailableAfterOutdial: boolean; /** * Allow auto wrap-up extension. */ allowAutoWrapUpExtension: boolean; /** * Outdial enabled for the agent. */ outdialEnabled: boolean; /** * Outdial entry point ID of the agent. */ outdialEntryPointId: string; /** * Outdial ANI ID of the agent. */ outdialANIId: string; /** * Consult to queue allowed. */ consultToQueue: boolean; /** * Address book ID of the agent. */ addressBookId: string; /** * Viewable statistics of the agent. */ viewableStatistics: { id: string; agentStats: boolean; accessQueueStats: string; contactServiceQueues: string[]; loggedInTeamStats: boolean; accessTeamStats: string; teams: string[]; }; /** * Agent DN validation of the agent. */ agentDNValidation: string; /** * Dial plans of the agent. */ dialPlans: string[]; /** * Timeout desktop inactivity custom enabled. */ timeoutDesktopInactivityCustomEnabled: boolean; /** * Timeout desktop inactivity minutes. */ timeoutDesktopInactivityMins: number; /** * Show user details in Microsoft enabled or not. */ showUserDetailsMS: boolean; /** * State synchronization in Microsoft enabled or not. */ stateSynchronizationMS: boolean; /** * Show user details in Webex enabled or not. */ showUserDetailsWebex: boolean; /** * State synchronization in Webex enabled or not. */ stateSynchronizationWebex: boolean; }; /** * Response containing multimedia profile configuration for an agent * Defines capabilities across different communication channels * @private */ export type MultimediaProfileResponse = { /** Organization identifier */ organizationId: string; /** Profile identifier */ id: string; /** Version number of the profile */ version: number; /** Profile name */ name: string; /** Profile description */ description: string; /** Maximum number of concurrent chat interactions */ chat: number; /** Maximum number of concurrent email interactions */ email: number; /** Maximum number of concurrent voice interactions */ telephony: number; /** Maximum number of concurrent social media interactions */ social: number; /** Whether the profile is active */ active: boolean; /** Whether channel blending is enabled */ blendingModeEnabled: boolean; /** Type of blending mode configuration */ blendingMode: string; /** Whether this is the system default profile */ systemDefault: boolean; /** Timestamp when profile was created */ createdTime: number; /** Timestamp when profile was last updated */ lastUpdatedTime: number; }; /** * Response from subscription requests containing WebSocket connection details * @public */ export type SubscribeResponse = { /** HTTP status code of the response */ statusCode: number; /** Response body containing connection details */ body: { /** WebSocket URL for real-time updates */ webSocketUrl?: string; /** Unique subscription identifier */ subscriptionId?: string; }; /** Optional status or error message */ message: string | null; }; export type AuxCode = { /** * ID of the Auxiliary Code. */ id: string; /** * Indicates whether the auxiliary code is active or not. */ active: boolean; /** * Indicates whether this is the default code (true) or not (false). */ defaultCode: boolean; /** * Indicates whether this is the system default code (true) or not (false). */ isSystemCode: boolean; /** * A short description indicating the context of the code. */ description: string; /** * Name of the Auxiliary Code. */ name: string; /** * Indicates the work type associated with this code. */ workTypeCode: string; }; export type ListAuxCodesResponse = { data: AuxCode[]; meta: { page: number; pageSize: number; totalPages: number; totalRecords: number; }; }; /** * Configuration for a team in the contact center system * @private */ export type TeamList = { /** Unique identifier for the team */ id: string; /** Team name */ name: string; /** Type of team (e.g., 'AGENT_BASED') */ teamType: string; /** Current status of the team */ teamStatus: string; /** Whether the team is active */ active: boolean; /** Site identifier where team is located */ siteId: string; /** Name of the site */ siteName: string; /** Optional multimedia profile ID for team */ multiMediaProfileId?: string; /** List of user IDs belonging to team */ userIds: string[]; /** Whether queue rankings are enabled for team */ rankQueuesForTeam: boolean; /** Ordered list of queue rankings */ queueRankings: string[]; /** Optional database identifier */ dbId?: string; /** Optional desktop layout identifier */ desktopLayoutId?: string; }; /** * Response type for listing teams with pagination metadata * @private */ export type ListTeamsResponse = { /** Array of team configurations */ data: TeamList[]; /** Pagination metadata */ meta: { /** Current page number */ page: number; /** Number of items per page */ pageSize: number; /** Total number of pages */ totalPages: number; /** Total number of records */ totalRecords: number; }; }; /** * Basic organization information in the contact center system * @private * @ignore */ export type OrgInfo = { /** Tenant identifier */ tenantId: string; /** Organization timezone */ timezone: string; /** Current environment (e.g., 'produs1', 'intgus1') */ environment: string; }; /** * Organization-wide feature settings and configurations * @private */ export type OrgSettings = { /** Whether WebRTC functionality is enabled */ webRtcEnabled: boolean; /** Whether sensitive data masking is enabled */ maskSensitiveData: boolean; /** Whether campaign manager features are enabled */ campaignManagerEnabled: boolean; }; /** * Contact center site configuration information * @private */ export type SiteInfo = { /** Unique site identifier */ id: string; /** Site name */ name: string; /** Whether site is active */ active: boolean; /** Multimedia profile ID for site */ multimediaProfileId: string; /** Whether this is the system default site */ systemDefault: boolean; }; /** * Tenant-level configuration data and settings * @private */ export type TenantData = { /** Desktop inactivity timeout in minutes */ timeoutDesktopInactivityMins: number; /** Whether default DN is enforced */ forceDefaultDn: boolean; /** Regex pattern for default DN validation */ dnDefaultRegex: string; /** Regex pattern for other DN validation */ dnOtherRegex: string; /** Whether privacy shield feature is visible */ privacyShieldVisible: boolean; /** Whether outbound dialing is enabled */ outdialEnabled: boolean; /** Whether ending calls is enabled */ endCallEnabled: boolean; /** Whether ending consultations is enabled */ endConsultEnabled: boolean; /** Whether call variables are suppressed */ callVariablesSuppressed: boolean; /** Whether desktop inactivity timeout is enabled */ timeoutDesktopInactivityEnabled: boolean; /** Lost connection recovery timeout in seconds */ lostConnectionRecoveryTimeout: number; }; /** * URL mapping configuration for external integrations * @public */ export type URLMapping = { id: string; name: string; url: string; links: string[]; createdTime: number; lastUpdatedTime: number; }; /** * Constant representing idle code * @public * @ignore */ export declare const IDLE_CODE = "IDLE_CODE"; /** * Constant representing wrap up code * @public * @ignore */ export declare const WRAP_UP_CODE = "WRAP_UP_CODE"; /** * Type representing the possible auxiliary code types * @public */ export type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE; /** * Parameters for querying Contact Center resources * @public */ export type QueryParams = { /** Page number for pagination */ pageNumber?: number; pageSize?: number; attributes?: Array; ids?: Array; queueType?: string; entryPointType?: string; channelType?: string; isActive?: boolean; workTypeCode?: AuxCodeType; names?: Array; sortOrder?: SortOrder; searchQuery?: SearchQuery; defaultCode?: boolean; search?: string; desktopProfileFilter?: boolean; }; /** * Basic entity information used throughout the system * @public */ export type Entity = { /** Whether this is a system entity */ isSystem: boolean; /** Entity name */ name: string; /** Unique entity identifier */ id: string; /** Whether this is the default entity */ isDefault: boolean; }; /** * Dial plan entity definition containing number manipulation rules * @public */ export type DialPlanEntity = { /** Unique identifier for the dial plan */ id: string; /** Regular expression pattern for matching numbers */ regularExpression: string; /** Prefix to add to matched numbers */ prefix: string; /** Characters to strip from matched numbers */ strippedChars: string; /** Name of the dial plan */ name: string; }; /** * Complete dial plan configuration for number handling * @public */ export type DialPlan = { /** Type of dial plan (e.g., 'adhocDial') */ type: string; /** List of dial plan entities with transformation rules */ dialPlanEntity: { /** Regular expression pattern */ regex: string; /** Number prefix */ prefix: string; /** Characters to strip */ strippedChars: string; /** Entity name */ name: string; }[]; }; /** * Agent wrap-up codes configuration with pagination metadata * @public */ export type agentWrapUpCodes = { /** Array of wrap-up code entities */ data: Entity[]; /** Pagination and navigation metadata */ meta: { /** Navigation URLs for pagination */ links: { /** URL for first page */ first: string; /** URL for last page */ last: string; /** URL for next page */ next: string; /** URL for current page */ self: string; }; /** Organization identifier */ orgid: string; /** Current page number */ page: number; /** Number of items per page */ pageSize: number; /** Total number of pages */ totalPages: number; /** Total number of records */ totalRecords: number; }; }; /** * Default wrap-up code configuration for an agent * @public */ export type agentDefaultWrapupCode = { /** Unique identifier for the wrap-up code */ id: string; /** Display name of the wrap-up code */ name: string; }; /** * Wrap-up reason configuration used to classify completed interactions * @public */ export type WrapUpReason = { /** Whether this is a system-defined reason */ isSystem: boolean; /** Display name of the reason */ name: string; /** Unique identifier */ id: string; /** Whether this is the default reason */ isDefault: boolean; }; /** * Wrap-up configuration data containing settings and available options * @public */ export type WrapupData = { /** Wrap-up configuration properties */ wrapUpProps: { /** Whether automatic wrap-up is enabled */ autoWrapup?: boolean; /** Time in seconds before auto wrap-up triggers */ autoWrapupInterval?: number; /** Whether last agent routing is enabled */ lastAgentRoute?: boolean; /** List of available wrap-up reasons */ wrapUpReasonList: Array; /** List of available wrap-up codes */ wrapUpCodesList?: Array; /** Access control for idle codes ('ALL' or 'SPECIFIC') */ idleCodesAccess?: 'ALL' | 'SPECIFIC'; /** Associated interaction identifier */ interactionId?: string; /** Whether cancelling auto wrap-up is allowed */ allowCancelAutoWrapup?: boolean; }; }; /** * Available login options for voice channel access * 'AGENT_DN' - Login using agent's DN * 'EXTENSION' - Login using extension number * 'BROWSER' - Login using browser-based WebRTC * @public */ export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER'; /** * Team configuration information * @public */ export type Team = { /** Unique team identifier */ teamId: string; /** Team display name */ teamName: string; /** Optional desktop layout configuration identifier */ desktopLayoutId?: string; }; /** * Basic queue configuration information * @public */ export type Queue = { /** Queue identifier */ queueId: string; /** Queue display name */ queueName: string; }; /** * URL mappings for external system integrations * @public */ export type URLMappings = { /** Acqueon API endpoint URL */ acqueonApiUrl: string; /** Acqueon console URL */ acqueonConsoleUrl: string; }; /** * AI feature resource row returned by /v2/ai-feature API. * @public */ export type AIFeatureFlags = { id: string; realtimeTranscripts?: { enable?: boolean; agentInclusionType?: string; }; suggestedResponses?: { enable?: boolean; }; generatedSummaries?: { callDropSummariesEnabled?: boolean; virtualAgentTransferSummariesEnabled?: boolean; consultTransferSummariesEnabled?: boolean; wrapUpSummariesEnabled?: boolean; queuesInclusionType?: string; }; agentWellbeing?: { enable?: boolean; agentInclusionType?: string; wellnessBreakReminders?: string; }; autoCSAT?: { enable?: boolean; queuesInclusionType?: string; surveyDataSource?: string; }; links?: string[]; createdTime?: number; lastUpdatedTime?: number; }; /** * Response type for list AI feature resources API. * @public */ export type AIFeatureFlagsResponse = { meta?: { orgid?: string; page?: number; pageSize?: number; totalPages?: number; totalRecords?: number; links?: { self?: string; }; }; data: AIFeatureFlags[]; }; /** * Comprehensive agent profile configuration in the contact center system * Contains all settings and capabilities for an agent * @public */ export type Profile = { /** Microsoft Teams integration configuration */ microsoftConfig?: { /** Whether to show user details in Teams */ showUserDetailsMS?: boolean; /** Whether to sync agent state with Teams */ stateSynchronizationMS?: boolean; }; /** Webex integration configuration */ webexConfig?: { /** Whether to show user details in Webex */ showUserDetailsWebex?: boolean; /** Whether to sync agent state with Webex */ stateSynchronizationWebex?: boolean; }; /** List of teams the agent belongs to */ teams: Team[]; /** Agent's default dial number */ defaultDn: string; dn?: string; /** Whether default DN is enforced at tenant level */ forceDefaultDn: boolean; /** Whether default DN is enforced for this agent */ forceDefaultDnForAgent: boolean; /** Regex pattern for US phone number validation */ regexUS: RegExp | string; /** Regex pattern for international phone number validation */ regexOther: RegExp | string; /** Unique identifier for the agent */ agentId: string; /** Display name for the agent */ agentName: string; /** Email address for the agent */ agentMailId: string; /** Agent's profile configuration ID */ agentProfileID: string; /** Dial plan configuration for number handling */ dialPlan: DialPlan; /** Multimedia profile defining channel capabilities */ multimediaProfileId: string; /** Skill profile defining agent competencies */ skillProfileId: string; /** Site where agent is located */ siteId: string; /** Enterprise-wide identifier */ enterpriseId: string; /** Whether privacy shield feature is visible */ privacyShieldVisible: boolean; /** Available idle codes */ idleCodes: Entity[]; /** List of specific idle codes */ idleCodesList?: Array; /** Access control for idle codes */ idleCodesAccess?: 'ALL' | 'SPECIFIC'; /** Available wrap-up codes */ wrapupCodes: Entity[]; /** Agent-specific wrap-up codes */ agentWrapUpCodes?: agentWrapUpCodes; /** Default wrap-up code for agent */ agentDefaultWrapUpCode?: agentDefaultWrapupCode; /** Default wrap-up code identifier */ defaultWrapupCode: string; /** Wrap-up configuration data */ wrapUpData: WrapupData; /** Organization identifier */ orgId?: string; /** Whether outbound is enabled at tenant level */ isOutboundEnabledForTenant: boolean; /** Whether outbound is enabled for this agent */ isOutboundEnabledForAgent: boolean; /** Whether ad-hoc dialing is enabled */ isAdhocDialingEnabled: boolean; /** Whether agent becomes available after outdial */ isAgentAvailableAfterOutdial: boolean; /** Whether campaign management is enabled */ isCampaignManagementEnabled: boolean; /** Outbound entry point */ outDialEp: string; /** Whether ending calls is enabled */ isEndCallEnabled: boolean; /** Whether ending consultations is enabled */ isEndConsultEnabled: boolean; /** Optional lifecycle manager URL */ lcmUrl?: string; /** Database identifier for agent */ agentDbId: string; /** Optional analyzer identifier for agent */ agentAnalyzerId?: string; /** Whether consult to queue is allowed */ allowConsultToQueue: boolean; /** Additional campaign manager information */ campaignManagerAdditionalInfo?: string; /** Whether personal statistics are enabled */ agentPersonalStatsEnabled: boolean; /** Optional address book identifier */ addressBookId?: string; /** Optional outbound ANI identifier */ outdialANIId?: string; /** Optional analyzer user identifier */ analyserUserId?: string; /** Whether call monitoring is enabled */ isCallMonitoringEnabled?: boolean; /** Whether mid-call monitoring is enabled */ isMidCallMonitoringEnabled?: boolean; /** Whether barge-in functionality is enabled */ isBargeInEnabled?: boolean; /** Whether managed teams feature is enabled */ isManagedTeamsEnabled?: boolean; /** Whether managed queues feature is enabled */ isManagedQueuesEnabled?: boolean; /** Whether sending messages is enabled */ isSendMessageEnabled?: boolean; /** Whether agent state changes are enabled */ isAgentStateChangeEnabled?: boolean; /** Whether signing out agents is enabled */ isSignOutAgentsEnabled?: boolean; /** Integration URL mappings */ urlMappings?: URLMappings; /** Whether desktop inactivity timeout is enabled */ isTimeoutDesktopInactivityEnabled: boolean; /** Desktop inactivity timeout in minutes */ timeoutDesktopInactivityMins?: number; /** Whether analyzer features are enabled */ isAnalyzerEnabled?: boolean; /** Tenant timezone */ tenantTimezone?: string; /** Current environment (e.g., 'produs1', 'intgus1') */ environment?: string; /** Available voice login options */ loginVoiceOptions?: LoginOption[]; /** Current login device type */ deviceType?: LoginOption; /** Current team identifier */ currentTeamId?: string; /** Whether WebRTC is enabled */ webRtcEnabled: boolean; /** Organization-wide idle codes */ organizationIdleCodes?: Entity[]; /** Whether recording management is enabled */ isRecordingManagementEnabled?: boolean; /** Connection recovery timeout in milliseconds */ lostConnectionRecoveryTimeout: number; /** Whether sensitive data masking is enabled */ maskSensitiveData?: boolean; /** Whether agent is currently logged in */ isAgentLoggedIn?: boolean; /** Last auxiliary code ID used for state change */ lastStateAuxCodeId?: string; /** Timestamp of last state change */ lastStateChangeTimestamp?: number; /** Timestamp of last idle code change */ lastIdleCodeChangeTimestamp?: number; /** AI feature flags resolved from organization config */ aiFeature?: AIFeatureFlags; }; /** * Contact distribution group configuration for routing logic * @public */ export type CallDistributionGroup = { /** List of agent groups in this distribution group */ agentGroups: { /** Team identifier */ teamId: string; }[]; /** Distribution order priority */ order: number; /** Distribution time duration in seconds */ duration: number; }; /** * Represents a single outdial ANI (Automatic Number Identification) entry * @public */ export type OutdialAniEntry = { /** Unique identifier for the ANI entry */ id: string; /** Display name for the ANI entry */ name: string; /** Phone number associated with this ANI entry */ number: string; /** Related links for this ANI entry */ links: string[]; /** Timestamp when this entry was created (Unix timestamp in milliseconds) */ createdTime: number; /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */ lastUpdatedTime: number; }; /** * Response structure for outdial ANI entries API call * @public */ export type OutdialAniEntriesResponse = OutdialAniEntry[]; /** * Parameters for fetching outdial ANI entries * @public */ export type OutdialAniParams = { /** Outdial ANI ID from agent profile */ outdialANI: string; /** Page number for pagination (optional) */ page?: number; /** Number of entries per page (optional) */ pageSize?: number; /** Search string to filter entries (optional) */ search?: string; /** Filter expression for advanced filtering (optional) */ filter?: string; /** Comma-separated list of attributes to include in response (optional) */ attributes?: string; };