/**
 * Customer Service Domain Adapter — skeleton with Zendesk/Salesforce outcome signal types.
 * This is a scaffolding adapter demonstrating how non-code domains plug in.
 */
import type { IDomainAdapter, IScoringInput, IScoringConfig, IReliabilityScore } from '../core/types.js';
/** Outcome signal types for customer service domain. */
export interface ICustomerServiceOutcome {
    /** Was the ticket resolved without re-open? */
    resolved?: boolean;
    /** CSAT score (1-5) */
    csatScore?: number;
    /** Was the ticket escalated to a human? */
    escalated?: boolean;
    /** Time to resolution in minutes */
    resolutionTimeMinutes?: number;
    /** Was the ticket re-opened within 7 days? */
    reopened?: boolean;
}
/** Supported CRM platforms. */
export type CRMPlatform = 'zendesk' | 'salesforce' | 'intercom' | 'freshdesk';
export declare class CustomerServiceDomainAdapter implements IDomainAdapter {
    readonly domain = "customer-service";
    readonly name = "Customer Service Reliability";
    validate(input: IScoringInput): {
        valid: boolean;
        errors: string[];
    };
    score(input: IScoringInput, _config: IScoringConfig): Promise<IReliabilityScore>;
    private extractFactors;
    private computeScore;
    private generateRecommendations;
}
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