import { Strings as FrameStrings } from "../flex-ui-core/src"; /** You can override any string in Flex by editing the strings object on the Flex Manager instance. Language strings can technically contain any HTML tag like `h1`, `h2`, `p` or even `iframe`. The Flex UI will not filter these values. Flex uses Handlebars for templating and supports Mustache-style syntax and expressions within content strings, ie. embedding value placeholders between double braces `{ }`. * @example * flex.Manager.getInstance().strings.TaskLineCallAssigned = "I am a content string!"; * * // QuestionnaireAnsweredCount has a default value: "{{count}} of {{total}} Answered" * // That means we can use "{{count}}" and "{{total}}" expressions for this string. * flex.Manager.getInstance().strings.QuestionnaireAnsweredCount = "{{count}}/{{total}}" * @interface Strings * @category Advanced */ type DynamicStrings = { [key in `tr_activity_${string}`]: T; }; export type Strings = BaseStrings & DynamicStrings; interface BaseStrings extends FrameStrings { /** Label used as title in Outbound call canvas */ TaskLineOutboundCallTitle: T; /** Label used as header in Outbound call canvas */ TaskLineOutboundCallHeader: T; /** Description line used by Outbound call canvas */ TaskLineOutboundCallDetail: T; /** Outbound dialer panel title */ OutboundDialerPanelTitle: T; /** App Status panel title */ AppStatusPanelTitle: T; /** Text shown in the Outbound Dialer panel by the phone number input field */ OutboundDialerPanelPhoneInputCaption: T; /** Text shown in the Outbound Dialer panel by the queue selector field */ OutboundDialerPanelQueueSelectCaption: T; /** Title of generic notification for failed outbound call */ OutboundCallFailedNotificationTitle: T; /** Title of notification for failed outbound call due to callee being busy */ OutboundCallFailedNotificationTitleBusy: T; /** Title of notification for failed outbound call due to no answer */ OutboundCallFailedNotificationTitleNoAnswer: T; /** Title of notification for failed outbound call due to invalid phone number */ OutboundCallFailedNotificationTitleInvalidNumber: T; /** Title of notification for failed outbound call due to destination country being disabled */ OutboundCallFailedNotificationTitleDisabledCountry?: T; /** Title of notification action for failed outbound call due to From number being unverified */ OutboundCallFailedNotificationTitleFromNumberUnverified?: T; /** Title of notification action for failed outbound call due to To number being unverified */ OutboundCallFailedNotificationTitleToNumberUnverified?: T; /** Title of notification action for failed outbound call */ OutboundCallFailedNotificationAction: T; /** Title of notification action for outbound call fails due to the 'to' number blocked by twilio. */ OutboundCallFailedNotificationTitleToNumberBlocked?: T; /** Shown in the title of ConnectingOutboundCallCanvas */ TaskLineOutboundCallConnecting: T; /** shown in the right top menu as a label to set your status */ SetYourStatus: T; /** shown in the menu for log out item */ LogOut: T; /** notification for an expired session */ SessionExpired: T; /** notification for a session expiration warning */ SessionExpirationWarning: T; /** left side navigation, task view link */ SideNavTaskView: T; /** sidebar link that navigates to Teams view */ SideNavTeamsView: T; /** sidebar link that navigates to Insights Agents view */ SideNavInsightsAgentsView: T; /** sidebar link that navigates to Insights Analyze view */ SideNavInsightsAnalyzeView: T; /** sidebar link that navigates to Insights Dashboards view */ SideNavInsightsDashboardsView: T; /** sidebar link that navigates to Insights Inspections view */ SideNavInsightsInspectionsView: T; /** sidebar link that navigates to Insights Quality Management view */ SideNavInsightsQualityManagementView?: T; /** sidebar link that navigates to Insights Speech Searches view */ SideNavInsightsSpeechSearchesView: T; /** QueuesStats link text in sidebar */ SideNavQueuesStatsView: T; /** shown in the task list on the first line */ TaskHeaderLine: T; /** shown in the task list on separate section as bigger text */ TaskExtraInfo: T; /** shown in the title of incoming task canvas when task is call */ TaskLineCallIncomingTitle: T; /** shown in the title of incoming task canvas when task is call and transfered */ TaskLineCallTransferTitle: T; /** shown in the title of call canvas when task is call and wrapup state */ TaskLineCallEndedTitle: T; /** shown as the title of the incoming chat canvas when it is being transferred */ TaskLineChatTransferReservedHeader: T; /** shown as the header of the agent notes of the incoming chat canvas when it is being transferred */ TaskLineChatTransferAgentNotesHeader: T; /** shown the queue information */ TaskLineQueue: T; /** describes an incoming call in the call canvas, task canvas and task list */ TaskLineCallReserved: T; /** describes an call duration in call canvas */ TaskLineCallDuration: T; /** describes a call in wrapup status in the call canvas, task canvas and task list */ TaskLineCallWrapup: T; /** describes an incoming chat in the task canvas and task list */ TaskLineChatReserved: T; /** describes an incoming SMS chat in the task canvas and task list */ TaskLineSmsReserved?: T; /** describes an incoming Facebook Messenger chat in task canvas and task list */ TaskLineChatMessengerReserved: T; /** describes an incoming Google Business Messages chat in task canvas and task list */ TaskLineGoogleBusinessMessagesReserved: T; /** describes an incoming WhatsApp chat in task canvas and task list */ TaskLineChatWhatsAppReserved: T; /** describes an incoming Apple Messages for Business chat in task canvas and task list */ TaskLineChatAppleMessagesForBusinessReserved: T; /** describes an assigned chat task (except webchat) */ TaskLineChatAssigned: T; /** describes any chat task in wrapup status at the task list */ TaskLineEmailWrapup: T; /** describes an assigned webchat task at the task list */ TaskLineWebChatAssigned: T; /** describes title line for a task in IncomingTaskCanvas for default task channel */ TaskLineTitle: T; /** describes an incoming default generic task in the call canvas, task canvas and task list from the agent perspective */ TaskReserved: T; /** describes an assigned default generic task in task card and task list from the agent perspective */ TaskAssigned: T; /** describes a default generic task in wrapup status in the call canvas, task canvas and task list */ TaskWrapup: T; /** describes a completed default generic task in call canvas, task canvas and task list */ TaskCompleted: T; /** describes a canceled default generic task in call canvas, task canvas and task list */ TaskCanceled: T; /** describes a pending default generic task in call canvas, task canvas and task list */ TaskPending: T; /** shown in the task list filter to include all tasks */ TaskFilterAll: T; /** shown in the task list filter to include only active tasks */ TaskFilterActive: T; /** shown in the task list filter to include only tasks in wrap up state */ TaskFilterWrapping: T; TaskFilterPaused: T; /** task-related information displayed on a task information tab */ TaskInfoPanelContent: T; /** main text on the "No Tasks" panel */ NoTasks: T; /** string to be shown on the placeholder view when there are no tasks for the agent */ NoTasksTitle: T; /** small hint on the "No Tasks" panel for not available worker */ NoTasksHintNotAvailable: T; /** small hint on the "No Tasks" panel for available worker */ NoTasksHintAvailable: T; /** header shown on the placeholder view when there is no CRM configured */ NoCRMTitle: T; /** main text to be shown on the placeholder view when there is no CRM configured */ NoCRMConfigured: T; /** caption of the button on the "No CRM Configured" panel */ NoCRMConfiguredAction: T; /** small hint on the "No CRM Configured" panel */ NoCRMHint: T; /** * Loading label in login view * @private */ LoginLoading: T; /** * password label in login view * @private */ LoginPassword: T; /** * username label in login view * @private */ LoginUsername: T; /** * login button caption * @private */ LoginLogin: T; /** * main body of the login error for non-allowlisted domain * @private */ LoginErrorUntrustedDomain: T; /** * details of the login error for non-allowlisted domain * @private */ LoginErrorUntrustedDomainDetails: T; /** button caption to Complete a task in wrapup */ TaskHeaderComplete: T; /** button label on Task Header to end call */ TaskHeaderEndCall: T; /** button label on Task Header to join a call */ TaskHeaderJoinCall: T; /** button label on Task Header to open end call menu for XWT */ TaskHeaderXWTEndCall?: T; /** button label on Task Header XWT menu to leave call */ TaskHeaderXWTLeaveCall?: T; /** button label on Task Header XWT menu to end call for all participants */ TaskHeaderXWTEndForAll?: T; /** button label on Task Header to leave a group call */ TaskHeaderLeaveCall: T; /** button to take a task to wrapup */ TaskHeaderWrapup: T; /** button label on Task Header to end chat and move the task to wrapup */ TaskHeaderEndChat: T; /** * menu item label on Task select menu to end task and move the task to wrapup * @private */ TaskHeaderEndEmailThread: T; /** * menu item label on Task select menu to leave task * @private */ TaskHeaderLeaveEmailThread: T; /** text to show on Tasks select menu when task is in accepted state. */ TaskHeaderEmailActionsLabel: T; /** text to show on Task Header when task (except webchat) is in accepted state. */ TaskHeaderStatusAccepted: T; /** text to show on Task Header when webchat task is in accepted state. */ TaskHeaderWebChatStatusAccepted: T; /** text to show on Task Header when task is conference call and is in accepted state. */ TaskHeaderGroupCallAccepted: T; /** text to show on Task Header when task is in pending state. */ TaskHeaderStatusPending: T; /** text to show on Task Header when task is in wrapup state. */ TaskHeaderStatusWrapup: T; /** text to show on Task Header when task is in completed state. */ TaskHeaderStatusCompleted: T; /** column name for "agents" column in Supervisor table in the Teams view */ ColumnHeaderAgent: T; /** column name for "live calls" column in Supervisor table in the Teams view */ ColumnHeaderCalls: T; /** column name for "Team" column in Supervisor table in the Teams view */ ColumnHeaderTeam: T; /** column name for "Email" column in Supervisor table in the Teams view */ ColumnHeaderEmail: T; /** column name for "Queues" column in Supervisor table in the Teams view */ ColumnHeaderQueues: T; /** column name for tasks different from calls in Supervisor table in the Teams view */ ColumnHeaderTasks: T; /** first line displayed for a user card in Supervisor table in the Teams view */ SupervisorUserCardFirstLine: T; /** second line displayed for a user card in Supervisor table in the Teams view */ SupervisorUserCardSecondLine: T; /** * queue name displayed on second line for a user card in Supervisor table in the Teams view * @since 2.11.1 */ SupervisorUserCardQueueName: T; /** header of the task detail view in Supervisor UI in the Teams view */ SupervisorTaskHeaderLine: T; /** first line of inner content area of task detail view in Supervisor UI in the Teams view */ SupervisorTaskViewContentHeader: T; /** default string used by "helper" when calculating detail string for task in live state in the Teams view */ SupervisorTaskLive: T; /** default string used by "helper" when calculating detail string for task in wrapping up state in the Teams view */ SupervisorTaskWrapUp: T; /** default string used by "helper" when calculating detail string for task in completed state in the Teams view */ SupervisorTaskCompleted: T; /** first line of task details card in the Teams view */ SupervisorTaskCardHeader: T; /** task-related information displayed on a task information tab in the Teams view */ SupervisorTaskInfoPanelContent: T; /** text used in Live Comms bar when monitoring a call */ LiveCommsMonitoringMessage: T; /** text used in Live Comms bar when monitoring a call where there are multiple workers */ LiveCommsMonitoringMessageMoreWorkers: T; /** text used in Live Comms bar when monitoring a call for which we are unable to find the associated workers */ LiveCommsMonitoringMessageNoWorkers: T; /** text used in Live Comms bar when on a call */ LiveCommsOngoingCallMessage: T; /** text in Live Comms bar button to return to a call */ LiveCommsBarReturnToCall: T; /** text in Live Comms bar button to return to stop monitoring a call */ LiveCommsBarStopListening: T; /** text in Live Comms bar button to return to hold a call */ LiveCommsBarHold: T; /** text in Live Comms bar button to return to unhold a call */ LiveCommsBarUnHold: T; /** first line in an item of a Worker Directory */ WorkerDirectoryItemFirstLine: T; /** second line in an item of a Worker Directory */ WorkerDirectoryItemSecondLine: T; /** title of the Worker Directory popup */ WorkerDirectoryTitle: T; /** label of the agents tab in the worker directory popup */ WorkerDirectoryAgentsTabLabel: T; /** label of the queues tab in the worker directory popup */ WorkerDirectoryQueuesTabLabel: T; /** displayed info about a queue item in the list of queues on the queues tab in the worker directory popup */ WorkerDirectoryQueueItemText: T; /** placeholder text for the search input */ WorkerDirectorySearchPlaceholder: T; /** text displayed inside a disabled chat input */ ChatInputDisabledText: T; /** header for the worker canvas in Supervisor UI in the Teams view */ WorkerCanvasHeader: T; /** header for the Worker Details section of the worker canvas in Supervisor UI in the Teams view */ WorkerCanvasDetailsHeader: T; /** header for the Skills section of the worker canvas in Supervisor UI in the Teams view */ WorkerCanvasSkillsHeader: T; /** message displayed due to failed validation of a provided skill level of the worker canvas in Supervisor UI in the Teams view */ WorkerSkillLevelInvalid: T; /** text displayed as a placeholder in the skills dropdown menu of the worker canvas in Supervisor UI in the Teams view */ WorkerSkillPleaseSelect: T; /** message displayed in case there are no skills specified within the worker canvas in Supervisor UI in the Teams view */ WorkerSkillsNoSkills: T; /** message displayed in case skills couldn't be parsed due to schema mismatch within the worker canvas in Supervisor UI in the Teams view */ WorkerSkillsSchemaMismatch: T; /** message indicating that the skills has been successfully saved at the worker canvas in Supervisor UI in the Teams view */ WorkerSkillsSaved: T; /** message indicating that saving changes to skills have failed at the worker canvas in Supervisor UI in the Teams view */ WorkerSkillsError: T; /** message indicated that the skills were successfully reset */ WorkerSkillsReverted: T; /** label for the skill level input */ WorkerSkillsLevelLabel: T; /** label for the skill select */ WorkerSkillsSelectLabel: T; /** aria label for the add skill button */ WorkerSkillsAddSkillButtonAriaLabel: T; /** aria label for the remove skill button */ WorkerSkillsRemoveSkillButtonAriaLabel: T; /** chat welcome text for agent */ ChatWelcomeText: T; /** * Text displayed in input area when the chat is loading participants * @since 2.11.0 */ ChatLoadingParticipants: T; /** * Message displayed when user has closed the chat * @since 2.10.0 */ ChatClosedMessage: T; /** notification indicating that the current version of Flex is deprecated */ UiVersionDeprecated: T; /** header for the runtime login view */ RuntimeLoginLabel: T; /** placeholder for the runtime login view input field in the runtime login view */ RuntimeLoginPlaceholder: T; /** label for the action button in the runtime login view */ RuntimeLoginLaunch: T; /** label in the runtime login view for the link that leads to Twilio login page */ RuntimeLoginWithTwilio: T; /** a text prepending `RuntimeLoginWithTwilio` link in the runtime login view */ RuntimeLoginIsAdmin: T; /** an error displayed in case runtime domain couldn't be resolved in the runtime login view */ RuntimeLoginErrorDomain: T; /** an error displayed in the runtime login view in case SSO isn't properly configured for the Flex project within Twilio Console */ RuntimeLoginErrorSso: T; /** a notification displayed in case of failed task transfer to another agent */ TransferFailedNotification: T; /** a notification displayed in case the task cannot be transferred, for example when the task state has already changed and cannot be transferred anymore. */ TaskCannotBeTransferredNotification: T; /** a header for the task card in Supervisor UI in the Teams view */ SupervisorTaskCanvasHeader: T; /** tab label for incoming task */ TaskTabAgentIncomingLabel: T; /** info tab label for agent desktop view */ TaskTabAgentInfoLabel: T; /** info tab label for teams view */ TaskTabSupervisorInfoLabel: T; /** task overview tab label */ TaskTabSupervisorOverviewLabel: T; /** Call task tab label in Supervisor task canvas. */ TaskTabSupervisorCallLabel: T; /** Chat task tab label in Supervisor task canvas. */ TaskTabSupervisorChatLabel: T; /** Task wrapup tab panel */ TaskTabWrapupLabel: T; /** Task transcription tab panel */ TaskTabTanscriptionLabel: T; /** Label text of Wrapup edit page*/ WrapupEditNotesLabel: T; /** Label text of Wrapup edit button */ WrapupEditButton: T; /** Label text of Wrapup cancel button */ WrapupCancelButton: T; /** Label text of Wrapup update button */ WrapupUpdateButton: T; /** Label text of Wrapup discard button */ WrapupDiscardButton: T; /** Label text of Wrapup Topic None selected */ WrapupNoneTopicSelectedMessage: T; /** Label text of Wrapup Topic None selected reason not loaded */ WrapupNoneTopicSelectedReasonNotLoaded: T; /** Label text of Wrapup Topic None selected reason not configured */ WrapupNoneTopicSelectedReasonNotConfigured: T; /** Label text of Wrapup Topic header */ WrapupTopicHeader: T; /** Label text of Wrapup topic input label */ WrapupTopicInputLabel: T; /** Label text of Wrapup subtopic input label */ WrapupSubtopicInputLabel: T; /** Label text of Wrapup summary Textarea */ WrapupSummaryInputLabel: T; /** Label text of Wrapup summary Textarea */ WrapupSentimentInputLabel: T; /** Label text of Wrapup summary Textarea */ WrapupDispositionInputLabel: T; /** aria-label for Wrapup summary textarea input */ WrapupSummaryInput: T; /** Placeholder text for Wrapup summary textarea input */ WrapupSummaryInputPlaceholder: T; /** Error message for when a wrapup summary textarea is submitted with no input */ WrapupSummaryRequiredError: T; /** Error message for when a wrapup summary textarea is submitted with only space characters */ WrapupSummaryOnlySpacesError: T; /** Error message for when a wrapup summary textarea is submitted with too many characters */ WrapupSummaryTooLongError: T; /** HelpText for the wrapup summary textarea which shows current character count out of max character count */ WrapupSummaryCharCountHelptext: T; /** Heading of error message for when a wrapup summary is generated with too many characters */ WrapupSummaryGenerationCharacterLimitErrorHeader: T; /** Body of error message for when a wrapup summary is generated with too many characters */ WrapupSummaryGenerationCharacterLimitErrorBody: T; /** Text for link when user is offered to try to generate the summary again */ WrapupSummaryRegenerateSummaryLink: T; /** Text for header when user is generating summary */ WrapupSummaryLoaderHeader: T; /** Text for Discard the update in modal header */ WrapupSummaryUpdateDiscardHeader: T; /** Text for Discard the update in modal body */ WrapupSummaryUpdateDiscardMessage: T; /** Text for update failure header */ WrapupNotesUpdateFailureMessageHeader: T; /**Text for update failure message */ WrapupNotesUpdateFailureMessageMessage: T; /** Text complete button disabled help text */ WrapupNotesCompleteButtonDisabledHelpText: T; /** Text for updated by you help text*/ WrapupNotesUpdatedContentHelpText: T; /** Alert's header text during the wrapup summary submission failure state */ WrapupNotesSubmissionFailureMessageHeader: T; /** Alert's body text (first half) during the wrapup summary submission failure state */ WrapupNotesSubmissionFailureMessageBody1: T; /** Alert's link text to complete without notes during the wrapup summary submission failure state */ WrapupNotesSubmissionFailureCompleteWithoutNotes: T; /** Alert's body text (second half) during the wrapup summary submission failure state */ WrapupNotesSubmissionFailureMessageBody2: T; /** Header text during the summary loading state, shown to the right of the spinner */ WrapupNotesLoaderHeader: T; /** Header text shown above the notes content fields */ WrapupNotesContentHeader: T; /** Body text during the summary loading state, shown at 3 seconds */ WrapupSummaryLoaderBodyShortLoadTime: T; /** Copilot loading state, shown at 3 seconds */ AgentCopilotLoadingText: T; /** Header during the summary loading state, shown at 10 seconds */ WrapupSummaryLoaderBodyMediumLoadTimeHeader: T; /** Body text during the summary loading state, shown at 10 seconds */ WrapupSummaryLoaderBodyMediumLoadTime: T; /** Part 1 of Body text during the summary loading state, shown at 10 seconds */ WrapupSummaryLoaderBodyMediumLoadTime1: T; /** Text for link when user is offered to manually add summary */ WrapupSummaryAddManuallyLink: T; /** Text for button when user is offered to manually add summary */ WrapupSummaryAddManuallyButton: T; /** Part 2 of Body text during the summary loading state, shown at 10 seconds */ WrapupSummaryLoaderBodyMediumLoadTime2: T; /** Header text during the summary error state */ WrapupSummaryErrorHeader: T; /** Body text during the summary error state */ WrapupSummaryErrorBody: T; /** Header for call canvas transcription status */ WrapupCallTranscriptionStatusHeader: T; /** Content for call canvas transcription status */ WrapupCallTranscriptionStatusContent: T; /** Header for task transcription panel */ WrapupTranscriptWelcomeText: T; /** Header for task transcription panel loading state */ WrapupTranscriptionLoaderHeader: T; /** Content for task transcription panel loading state */ WrapupTranscriptionLoaderContent: T; /** Header for task transcription panel error state */ WrapupTrancsriptionNoTranscriptHeader: T; /** Content for task transcription panel error state */ WrapupTrancsriptionNoTranscriptAlert: T; /** Default name for customer in voice transcript */ WrapupTranscriptionCustomerNameDefault: T; /** Default name for agent in voice transcript */ WrapupTranscriptionAgentNameDefault: T; /** Header for wrapup notes preview */ WrapupDispositionCodePlaceholder: T; /** Header for wrapup notes preview */ WrapupNotesPreviewHeader: T; /** Tooltip title for wrapup notes preview header */ WrapupNotesPreviewHeaderTooltipTitle: T; /** Tooltip for wrapup notes preview header */ WrapupNotesPreviewHeaderTooltip: T; /** Content text for wrapup notes preview */ WrapupNotesPreviewContent: T; /** Tooltip shown for wrapup notes when sentiment selection is required */ WrapupNotesSentimentRequiredTooltip: T; /** Tooltip shown for wrapup notes when disposition selection is required */ WrapupNotesDispositionRequiredTooltip: T; /** Tooltip shown for wrapup notes when dispositions failed to load */ WrapupNotesDispositionsUnavailableTooltip: T; /** Tooltip shown for wrapup notes when no dispositions were active */ WrapupNotesDispositionsInactiveTooltip: T; /** Tooltip shown for wrapup notes when summary input is required */ WrapupNotesSummaryRequiredTooltip: T; /** Tooltip shown for wrapup notes when multi-language support is enabled */ WrapupNotesMultiLanguageTooltip: T; WrapupNotesLanguageNotDetected: T; WrapupNotesLanguageNotSupported: T; WrapupNotesMultiLanguageWarning: T; WrapupNotesCannotBeAddedWarning: T; WrapupNotesCannotBeAddedWarningHelpText: T; WrapupNotesNoAccessWarning: T; WrapupNotesNoAccessWarningHelpText: T; AddTopicLabel: T; TopicsMaxLimitError: T; TopicsUnableToLoad: T; TopicsNotConfigured: T; SubTopicsNotConfigured: T; SubTopicsAfterTopic: T; SubTopicsUnableToLoad: T; DispositionCodeNotAdded: T; DispositionCodesUnableToLoad: T; DispositionCodeAfterTopic: T; DispositionCodeRepeated: T; /** message shown if microphone device was not found */ MicNotAvailableNotification: T; /** message shown if voice SDK has been disabled */ BrowserVoiceDisabledNotification: T; /** message shown if maximum message length was exceeded */ MessageSizeExceeded: T; /** text to be shown on the second line of user card */ UserControlWorkerSecondLine: T; /** text to be shown on the activity control */ UserActivityControlText: T; /** text to be shown on the activity control aria label */ UserActivityControlAriaLabel: T; /** text to be set on the activity control aria label whilst the status is updating */ UserActivityControlAriaLabelLoading: T; /** label shown after user logged out */ UserLoggedOutSuccess: T; /** message shown if failed to change activity for another user */ CannotChangeOtherWorkerActivity: T; /** message shown if failed to leave email conversation */ LeaveEmailConversationFailed: T; /** message shown if failed to pause email conversation */ PauseEmailConversationFailed: T; /** message shown if failed to resume email conversation */ ResumeEmailConversationFailed: T; /** message shown if failed to leave CBM conversation */ LeaveChannelFailed: T; /** message shown if failed to pause CBM conversation */ PauseChannelFailed: T; /** message shown if failed to resume CBM conversation */ ResumeChannelFailed: T; /** Description line used by tasklist item for call transfers made directly to worker */ TaskLineCallTransferWorker: T; /** Description line used by incoming call panel for call transfers made directly to worker */ TaskLineCallTransferWorkerDetail: T; /** Description line used by tasklist item panel for call transfers made to queue */ TaskLineCallTransferQueue: T; /** Description line used by incoming call panel for call transfers made to queue */ TaskLineCallTransferQueueDetail: T; /** Default text to show on participant when they are in the call */ CallParticipantStatusLive: T; /** Default text to show while connecting to another agent during warm-transfer */ CallParticipantStatusConnecting: T; /** Text to show on participant when they are in the call */ CallParticipantStatusOnHold: T; /** Text to show on call canvas when worker is on hold */ CallCanvasWorkerOnHold: T; /** Text in call canvas to unhold worker */ CallCanvasUnholdWorker: T; /** Text to show on participant when they has left the call */ CallParticipantStatusLeft: T; /** Text to show on participant when it is failed transfer */ CallParticipantStatusTransferFailed: T; /** Text to show on participant when kick action needs confirmation */ CallParticipantStatusKickConfirmation: T; /** Text to show on participant when kick action is to be cancelled */ CallParticipantStatusKickCancellation: T; /** Text used to denote customer in call canvas */ CallParticipantCustomerName: T; /** Text shown in supervisor task cards for group calls */ SupervisorTaskGroupCall: T; /** author name of the optional predefined messaged displayed in ChatWidget MessagingCanvas */ PredefinedChatMessageAuthorName: T; /** body of the optional predefined messaged displayed in ChatWidget MessagingCanvas */ PredefinedChatMessageBody: T; /** Label to indicate "Available" agents state in QueuesView barChar */ AgentStatusAvailable: T; /** Label to indicate "Busy" agents state in QueuesView barChar */ AgentStatusBusy: T; /** Label to indicate "Unavailable" agents state in QueuesView barChar */ AgentStatusUnavailable: T; /** Label to indicate "Offline" agents state in QueuesView barChar */ AgentStatusOffline: T; /** Label used as title in ActiveTasksTile in QueuesView */ ActiveTasksTileTitle: T; /** Label used as title in WaitingTasksTile in QueuesView */ WaitingTasksTileTitle: T; /** Label used as title in AgentsByActivityTile in QueuesView */ AgentsByActivityTileTitle: T; /** Label used as title in LongestWaitTimeTile in QueuesView */ LongestWaitTimeTileTitle: T; /** NoData component heading for QueuesView */ QueuesNoDataHeading: T; /** NoData component body for QueuesView for Admin users */ QueuesNoDataBodyForAdmin: T; /** NoData component body for QueuesView for Supervisor users */ QueuesNoDataBodyForSupervisor: T; /** NoData component link label for QueuesView for Admin users */ QueuesNoDataLinkLabelForAdmin: T; /** html content shown in Start logging dropdown */ LogToFileStartLoggingText: T; /** button label shown in Stop logging dropdown */ LogToFileStopLoggingLabel: T; /** button label shown in Start logging dropdown */ LogToFileStartLoggingLabel: T; /** html content shown in Stop logging dropdown */ LogToFileStopLoggingText: T; /** Notification when trying to log out while having pending notifications */ PendingReservationsOnLogoutNotification: T; /** Notification when trying to change activity to unavailable while having pending notifications */ PendingReservationsOnActivityStateChangeNotification: T; /** Notification when activity state fails to change due to a service error */ WorkerActivityUpdateFailedNotification: T; /** Notification when activity state fails to change due to the supervisor not being authorized to change */ SupervisorNotAuthorizedFailedNotification: T; /** Tooltip used on accept task icon button */ AcceptTaskTooltip: T; /** Tooltip used on reject task icon button */ RejectTaskTooltip: T; /** Tooltip used on hangup call icon button */ HangupCallTooltip: T; /** Tooltip used on disabled hangup call icon button */ DisabledHangupCallTooltip: T; /** Tooltip used on leave call icon button */ LeaveCallTooltip: T; /** Tooltip used on mute call icon button */ MuteCallTooltip: T; /** Tooltip used on hold customer icon button */ HoldCustomerTooltip: T; /** Tooltip used on unhold customer icon button */ UnholdCustomerTooltip: T; /** Tooltip used on hold agent icon button */ HoldAgentTooltip: T; /** Tooltip used on unhold agent icon button */ UnholdAgentTooltip: T; /** Tooltip used on cancel transfer icon button */ CancelTransferTooltip: T; /** Tooltip used on kick agent icon button */ KickAgentTooltip: T; /** Tooltip used on cold transfer icon button */ ColdTransferTooltip: T; /** Tooltip used on warm transfer icon button */ WarmTransferTooltip: T; /** Tooltip used on disabled cold transfer icon button */ DisabledColdTransferTooltip: T; /** Tooltip used on disabled warm transfer icon button */ DisabledWarmTransferTooltip: T; /** Tooltip used on monitor call icon button */ MonitorCallTooltip: T; /** Tooltip used on stop monitoring call icon button */ StopMonitorCallTooltip: T; /** Error text to be shown if 'AddToConversation' Chat Orchestration failed */ ChatOrchestrationAddToConversationFailed: T; /** Error text to be shown if 'DeactivateConversation' Chat Orchestration failed */ ChatOrchestrationDeactivateConversationFailed: T; /** Error text to be shown if 'LeaveConversation' Chat Orchestration failed */ ChatOrchestrationLeaveConversationFailed: T; /** TeamsView page header */ TeamsViewPageTitle: T; /** Tooltip used on open dialpad icon button */ OpenDialpadTooltip: T; /** Tooltip used on close dialpad icon button */ CloseDialpadTooltip: T; /** Tooltip used on disabled open dialpad icon button */ DisabledOpenDialpadTooltip: T; /** Tooltip used on disabled close dialpad icon button */ DisabledCloseDialpadTooltip: T; /** Tooltip used on open directory icon button */ OpenDirectoryTooltip: T; /** Tooltip used on disabled open directory icon button */ DisabledOpenDirectoryTooltip: T; /** Error text to be shown if 'AddToChatChannel' Chat Orchestration failed */ ChatOrchestrationAddToChatChannelFailed: T; /** Error text to be shown if 'DeactivateChatChannel' Chat Orchestration failed */ ChatOrchestrationDeactivateChatChannelFailed: T; /** Error text to be shown if 'LeaveChatChannel' Chat Orchestration failed */ ChatOrchestrationLeaveChatChannelFailed: T; /** Text for filter button in teams view */ TeamsViewFilterAction: T; /** Text for clear search link in teams view */ TeamsViewClearSearchAction: T; /** Text for search input placeholder in teams view */ TeamsViewClearSearchPlaceholder: T; /** Info card title when an error fetching the workers occurs */ TeamsViewResultsSummaryErrorTitle: T; /** Info card message when an error fetching the workers occurs */ TeamsViewResultsSummaryErrorMessage: T; /** Info card title when an error due to the live query being too long occurs */ TeamsViewResultsSummaryLongQueryErrorTitle: T; /** Info card title when an error due to Teams View API failure occurs */ NewTeamsViewResultsSummaryAPIErrorTitle: T; /** Info card message when an error due to Teams View API failure occurs */ NewTeamsViewResultsSummaryAPIErrorDescription: T; /** Info card title when an error occurs due to no teams assigned to supervisor */ NewTeamsViewResultsSummaryNoTeamsErrorTitle: T; /** Info card message when an error occurs due to no teams assigned to supervisor */ NewTeamsViewResultsSummaryNoTeamsDescription: T; /** Teams View Reload Page message */ TeamsViewReloadPage: T; /** Info card message when an error due to the live query being too long occurs */ TeamsViewResultsSummaryLongQueryErrorMessage: T; /** Info card title when no workers are displayed (0 workers) */ TeamsViewResultsSummaryNoWorkersDisplayedTitle: T; /** Text displayed when no workers are displayed (0 workers) */ TeamsViewResultsSummaryNoWorkersDisplayed: T; /** Text displayed when the max amount of workers is displayed - as we have a cap of 200 server-side */ TeamsViewResultsSummaryMaxWorkersDisplayed: T; /** Label for summary "filter" CTA button */ TeamsViewResultsSummaryFilterCTA: T; /** Panel title */ TeamFiltersPanelTitle: T; /** Used in TeamFilters to display the number of agents (1) */ TeamFiltersPanelSingularLabel: T; /** Used in TeamFilters to display the number of agents (0, 1+) */ TeamFiltersPanelPluralLabel: T; /** TeamFilters Apply label */ TeamFiltersApply: T; /** TeamFilters Reset label */ TeamFiltersReset: T; /** notification requesting pemissions for browser notifications */ RequestBrowserNotificationPermissions: T; /** title of browser notification for incoming call */ IncomingCallBrowserNotificationTitle: T; /** body of browser notification for incoming call */ IncomingCallBrowserNotificationBody: T; /** body of in app notification for incoming call */ IncomingCallNotificationTitle: T; /** body of in app notification for incoming call transfer */ IncomingCallTransferNotificationTitle: T; /** title of browser notification for incoming call transfer */ IncomingCallTransferBrowserNotificationTitle: T; /** body of browser notification for incoming call transfer from worker */ IncomingCallTransferWorkerBrowserNotificationBody: T; /** body of browser notification for incoming call transfer from queue */ IncomingCallTransferQueueBrowserNotificationBody: T; /** button title to accept incoming task from notification */ IncomingNotificationAccept: T; /** button title to reject incoming task from notification */ IncomingNotificationReject: T; /** generic app notification for new unregistered task channel */ IncomingUnregisteredTaskNotificationTitle: T; /** in app notification title for chat task */ IncomingChatNotificationTitle: T; /** in app notification title for Facebook Messenger task */ IncomingMessengerNotificationTitle: T; /** in app notification title for Google Business Messages task */ IncomingGoogleBusinessMessagesNotificationTitle: T; /** in app notification title for WhatsApp task */ IncomingWhatsAppNotificationTitle: T; /** in app notification title for Apple Messages For Business task */ IncomingAppleMessagesForBusinessNotificationTitle: T; /** in app notification title for sms task */ IncomingSmsNotificationTitle: T; /** in app notification title for email task * @private */ IncomingEmailNotificationTitle: T; /** in app notification title for email task * @private */ IncomingEmailBrowserNotificationBody: T; /** browser notification title for chat task */ IncomingChatBrowserNotificationTitle: T; /** browser notification title for Facebook Messenger task */ IncomingMessengerBrowserNotificationTitle: T; /** browser notification title for Google Business Messages task */ IncomingGoogleBusinessMessagesBrowserNotificationTitle: T; /** browser notification title for WhatsApp task */ IncomingWhatsAppBrowserNotificationTitle: T; /** browser notification title for sms task */ IncomingSmsBrowserNotificationTitle: T; /** browser notification body for chat task */ IncomingChatBrowserNotificationBody: T; /** header of content tab for chat tasks */ TaskTabHeaderChat: T; /** header of content tab for call tasks */ TaskTabHeaderCall: T; /** header of content tab for sms tasks */ TaskTabHeaderSMS: T; /** header of content tab for email tasks */ TaskTabHeaderEmail: T; /** header of content tab for Facebook Messenger tasks */ TaskTabHeaderMessenger: T; /** header of content tab for Google Business Messages tasks */ TaskTabHeaderGoogleBusinessMessages: T; /** header of content tab for Line tasks */ TaskTabHeaderLine: T; /** header of content tab for WhatsApp tasks */ TaskTabHeaderWhatsApp: T; /** header of content tab for AppleMessagesForBusiness tasks */ TaskTabHeaderAppleMessagesForBusiness: T; /** Queues Stats table header: Queue name */ QueuesStatsHeaderQueueName: T; /** Queues Stats table header: Active tasks */ QueuesStatsHeaderActiveTasks: T; /** Queues Stats table header: Waiting tasks */ QueuesStatsHeaderWaitingTasks: T; /** Queues Stats table header: Longest wait time */ QueuesStatsHeaderLongestWait: T; /** Queues Stats table header: Agents by activity */ QueuesStatsHeaderAgentsActivity: T; /** Queues Stats table header: SLA */ QueuesStatsHeaderSLA: T; /** Queues Stats table header: Handled tasks */ QueuesStatsHeaderHandled: T; /** Queues Stats table header: Abandoned tasks */ QueuesStatsHeaderAbandoned: T; /** Queues Stats table sub-header: Now */ QueuesStatsHeaderAvgWaitTime: T; /** Queues Stats table header: Average abandoned time */ QueuesStatsHeaderAvgAbandonedTime: T; /** Queues Stats table header: Average handle time */ QueuesStatsHeaderAvgHandleTime: T; /** Queues Stats table header: Average talk time */ QueuesStatsHeaderAvgTalkTime: T; /** Queues Stats table header: Average wrap-up time */ QueuesStatsHeaderAvgWrapupTime: T; /** Queues Stats table header: Number of Tasks */ QueuesStatsHeaderNumberOfTasks: T; /** Queues Stats table header: Number of Accepted Tasks */ QueuesStatsHeaderNumberOfAcceptedTasks: T; /** Queues Stats table header: Number of Accepted Tasks within SLA */ QueuesStatsHeaderNumberOfAcceptedTasksWithinSLA: T; /** Queues Stats table header: Percentage of Accepted Tasks within SLA */ QueuesStatsHeaderPercentageOfAcceptedTasksWithinSLA: T; /** Queues Stats table header: Number of short abandoned tasks */ QueuesStatsHeaderNumberOfShortAbandonedTasks: T; /** Queues Stats table header: Percentage of short abandoned tasks */ QueuesStatsHeaderPercentageOfShortAbandonedTasks: T; /** Queues Stats table header: Percentage of abandoned tasks */ QueuesStatsHeaderPercentageOfAbandonedTasks: T; /** Queues Stats table header: Number of tasks transferred out */ QueuesStatsHeaderNumberOfTasksTransferredOut: T; /** Queues Stats table header: Percentage of tasks transferred out */ QueuesStatsHeaderPercentageOfTasksTransferredOut: T; /** Queues Stats table header: Number of completed tasks */ QueuesStatsHeaderNumberOfCompletedTasks: T; /** Queues Stats table header: Health status */ QueuesStatsHeaderHealthStatus: T; /** Queues Stats table header: Number of agents available */ QueuesStatsHeaderAgentsAvailable: T; /** Queues Stats table header: Number of agents unavailable */ QueuesStatsHeaderAgentsUnavailable: T; /** Queues Stats table header: Number of agents offline */ QueuesStatsHeaderAgentsOffline: T; /** Queues Stats table header: Longest agent availability * @since 2.12.0 * @private */ QueuesStatsHeaderLongestAvailableAgent: T; /** Queues Stats table header: Average time of call ringing */ QueuesStatsHeaderAvgRingTime: T; /** Queues Stats table header: Missed call */ QueuesStatsHeaderMissed: T; /** Queues Stats table header: Rejected call */ QueuesStatsHeaderRejected: T; /** Queues Stats table sub-header: now */ QueuesStatsSubHeaderNow: T; /** Queues Stats table sub-header: 30 mins */ QueuesStatsSubHeader30Mins: T; /** Queues Stats table sub-header: Today */ QueuesStatsSubHeaderToday: T; /** Queues Stats Filter Header */ QueuesStatsFilterHeader: T; /** Queues Stats Edit View */ QueueStatsEditView: T; /** Queues Stats Number of warnings */ QueueStatsNumberWarning: T; /** Queues Stats Filter Metrics info text */ QueueStatsMetricsInfoText: T; /** Queues Stats Filter Header */ QueueStatsMetricsApply: T; /** Queues Stats Metrics Tab */ QueuesStatsMetricsTab: T; /** Queues Stats Queues Tab */ QueuesStatsQueuesTab: T; /** Queues Stats Cards Tab */ QueuesStatsCardsTab: T; /** Queues Stats select all queues */ QueuesStatsSelectAllQueues: T; /** Queues Stats search queues */ QueuesStatsQueueSearch: T; /** Queues Stats search metrics */ QueuesStatsMetricsSearch: T; /** Queues Stats select queue */ QueuesStatsSelectQueues: T; /** Queues Stats select card */ QueuesStatsSelectCards: T; /** Queues Stats Description of active filter */ QueuesStatsFilterActiveTasksDescription: T; /** Queues Stats Filter: Waiting task description */ QueuesStatsFilterWaitingTasksDescription: T; /** Queues Stats Filter: Longest wait description */ QueuesStatsFilterLongestWaitTimeDescription: T; /** Queues Stats Filter: SLA 30min description */ QueuesStatsFilterSLA30minDescription: T; /** Queues Stats Filter: SLA now description */ QueuesStatsFilterSLATodayDescription: T; /** Queues Stats Filter: Number of tasks connected to agents in last 30min */ QueuesStatsFilterHandledTasks30minDescription: T; /** Queues Stats Filter: Number of tasks connected to agents today */ QueuesStatsFilterHandledTasksTodayDescription: T; /** Queues Stats Filter: Number of tasks abandoned to agents in the last 30min */ QueuesStatsFilterAbandonedTasks30minDescription: T; /** Queues Stats Filter: Number of tasks abandoned to agents today */ QueuesStatsFilterAbandonedTasksTodayDescription: T; /** Queues Stats Filter: Number of agents */ QueuesStatsFilterAgentsDescription: T; /** Queues Stats Filter Average waiting time in the last 30min */ QueuesStatsFilterAvgWaitTime30minDescription: T; /** Queues Stats Filter Average waiting time today */ QueuesStatsFilterAvgWaitTimeTodayDescription: T; /** Description text for the average amount of time a task spends in a queue before a customer disconnects before connecting to an agent, calculated over the last 30 minutes. */ QueuesStatsFilterAvgAbandonTime30minDescription: T; /** Description text for the average amount of time a task spends in a queue before a customer disconnects before connecting to an agent, calculated from the start of the day. */ QueuesStatsFilterAvgAbandonTimeTodayDescription: T; /** Description text for the average time, from start to finish, that a task was connected with an agent, calculated over the last 30 minutes. This includes the talk time, hold time and wrap-up time. */ QueuesStatsFilterAvgHandleTime30minDescription: T; /** Description text for the average time, from start to finish, that a task was connected with an agent, calculated from the start of the day. This includes the talk time, hold time and wrap-up time. */ QueuesStatsFilterAvgHandleTimeTodayDescription: T; /** Description text for the average amount of time that a customer was connected with an agent, calculated over the last 30 minutes. This includes the hold time but does not include the wrap-up time. */ QueuesStatsFilterAvgTalkTime30minDescription: T; /** Description text for the average amount of time that a customer was connected with an agent, calculated from the start of the day. This includes the hold time but does not include the wrap-up time. */ QueuesStatsFilterAvgTalkTimeTodayDescription: T; /** Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated over the last 30 minutes */ QueuesStatsFilterAvgWrapupTime30minDescription: T; /** Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated from the start of the day. */ QueuesStatsFilterAvgWrapupTimeTodayDescription: T; /** Description text for the average amount of time agent takes to accept a task from the time the task is assigned to the agent in last 30 minutes duration. */ QueuesStatsFilterAvgRingTime30minDescription: T; /** Description text for the average amount of time agent takes to accept a task from the time the task is assigned to the agent today. */ QueuesStatsFilterAvgRingTimeTodayDescription: T; /** Description text for the number of tasks missed by agents, calculated over the last 30 minutes. */ QueuesStatsFilterMissedInvitations30minDescription: T; /** Description text for the number of tasks missed by agents, calculated from the start of the day. */ QueuesStatsFilterMissedInvitationsTodayDescription: T; /** Description text for the number of tasks declined by agents, calculated over the last 30 minutes. */ QueuesStatsFilterRejectedInvitations30minDescription: T; /** Description text for the number of tasks declined by agents, calculated from the start of the day. */ QueuesStatsFilterRejectedInvitationsTodayDescription: T; /** Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated over the last 30 minutes. */ QueuesStatsFilterAvgWrapUpTime30minDescription: T; /** Description text for the average amount of time a task is in wrap-up (After Call Work) mode, calculated from the start of the day. */ QueuesStatsFilterAvgWrapUpTimeTodayDescription: T; /** Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated over the last 30 minutes. This does not include any short abandoned tasks. */ QueuesStatsFilterAbandonedTasksPercentage30minDescription: T; /** Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated from the start of the day. This does not include any short abandoned tasks. */ QueuesStatsFilterAbandonedTasksPercentageTodayDescription: T; /** Description text for the number of tasks that entered the queue, calculated over the last 30 minutes. */ QueuesStatsFilterNumberOfTasks30minDescription: T; /** Description text for the number of tasks that entered the queue, calculated from the start of the day. */ QueuesStatsFilterNumberOfTasksTodayDescription: T; /** Description text for the total number of tasks accepted by agents, calculated over the last 30 minutes. This includes tasks accepted within SLA. */ QueuesStatsFilterNumberOfAcceptedTasks30minDescription: T; /** Description text for the total number of tasks accepted by agents, calculated from the start of the day. This includes tasks accepted within SLA. */ QueuesStatsFilterNumberOfAcceptedTasksTodayDescription: T; /** Description text for the number of tasks accepted by agents within the queue SLA, calculated over the last 30 minutes. */ QueuesStatsFilterNumberOfAcceptedTasksWithinSLA30minDescription: T; /** Description text for the number of tasks accepted by agents within the queue SLA, calculated from the start of the day. */ QueuesStatsFilterNumberOfAcceptedTasksWithinSLATodayDescription: T; /** Description text for the percent of tasks accepted within the queue SLA out of the total tasks that entered the queue, calculated over the last 30 minutes. */ QueuesStatsFilterPercentageOfAcceptedTasksWithinSLA30minDescription: T; /** Description text for the percent of tasks accepted within the queue SLA out of the total tasks that entered the queue, calculated from the start of the day. */ QueuesStatsFilterPercentageOfAcceptedTasksWithinSLATodayDescription: T; /** Description text for the number of tasks in the queue that were abandoned by customer before agent could answer, calculated over the last 30 minutes. This does not include any short abandoned tasks. */ QueuesStatsFilterNumberOfAbandonedTasks30minDescription: T; /** Description text for the number of tasks in the queue that were abandoned by customer before agent could answer, calculated from the start of the day. This does not include any short abandoned tasks. */ QueuesStatsFilterNumberOfAbandonedTasksTodayDescription: T; /** Description text for the number of tasks in the queue that were abandoned by customer within the short abandon time, calculated over the last 30 minutes. */ QueuesStatsFilterNumberOfShortAbandonedTasks30minDescription: T; /** Description text for the number of tasks in the queue that were abandoned by customer within the short abandon time, calculated from the start of the day. */ QueuesStatsFilterNumberOfShortAbandonedTasksTodayDescription: T; /** Description text for the percent of tasks abandoned by customer within the short abandon time out of the total tasks that entered the queue, calculated over the last 30 minutes. */ QueuesStatsFilterPercentageOfShortAbandonedTasks30minDescription: T; /** Description text for the percent of tasks abandoned by customer within the short abandon time out of the total tasks that entered the queue, calculated from the start of the day. */ QueuesStatsFilterPercentageOfShortAbandonedTasksTodayDescription: T; /** Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated over the last 30 minutes. This does not include any short abandoned tasks. */ QueuesStatsFilterPercentageOfAbandonedTasks30minDescription: T; /** Description text for the percent of tasks abandoned by customer before agent could answer out of the total tasks that entered the queue, calculated from the start of the day. This does not include any short abandoned tasks. */ QueuesStatsFilterPercentageOfAbandonedTasksTodayDescription: T; /** Description text for the number of tasks that were transferred to another queue, calculated over the last 30 minutes. */ QueuesStatsFilterNumberOfTasksTransferredOut30minDescription: T; /** Description text for number of tasks that were transferred to another queue, calculated from the start of the day */ QueuesStatsFilterNumberOfTasksTransferredOutTodayDescription: T; /** Description text for the percent of tasks transferred to another queue out of the total tasks that entered this queue, calculated over the last 30 minutes. */ QueuesStatsFilterPercentageOfTasksTransferredOut30minDescription: T; /** Description text for the percent of tasks transferred to another queue out of the total tasks that entered this queue, calculated from the start of the day. */ QueuesStatsFilterPercentageOfTasksTransferredOutTodayDescription: T; /** Description text for the number of tasks completed by agents over the last 30 minutes. */ QueuesStatsFilterNumberOfCompletedTasks30minDescription: T; /** Description text for the number of tasks completed by agents from the start of the day. */ QueuesStatsFilterNumberOfCompletedTasksTodayDescription: T; /** Description text for health status metric */ QueuesStatsHealthStatusDescription: T; /** Description text for the number of agents available now. */ QueuesStatsAgentsAvailableNowDescription: T; /** Description text for the number of agents unavailable now. */ QueuesStatsAgentsUnavailableNowDescription: T; /** Description text for the number of agents offline now. */ QueuesStatsAgentsOfflineNowDescription: T; /** Description text for the longest available agent now. * @since 2.12.0 * @private */ QueuesStatsLongestAvailableAgentNowDescription: T; /** Queues Stats for queue selected */ QueuesStatsFilterQueuesCount: T; /** Queue Stats for queues subscribed */ QueuesStatsSubscribedQueuesCount: T; /** Queue Stats for metrics selected */ QueuesStatsFilterMetricsCount: T; /** Queue Stats for Stats filter for cards selected */ QueuesStatsFilterCardsCount: T; /** Title for Queue Stats Rollup row. * @since 2.12.0 * @private */ QueueStatsFooterTitle: T; /** notification title when Flex Insights login fails */ FlexInsightsLoginFailedNotificationTitle: T; /** notification title when Flex Insights data fetch fails */ FlexInsightsDataFetchFailedNotificationTitle: T; /** notification action when Flex Insights login fails */ FlexInsightsLoginFailedNotificationAction: T; /** notification title when audio input device is not found or fails to initialize */ InputDeviceErrorNotification: T; /** Default name for participant whose name cannot be retrieved from its attributes */ AnonymousParticipant: T; /** Error string shown in outbound calling dialpad in case of general error */ OutboundErrorGeneral: T; /** Error string shown in outbound calling dialpad in case of missing destination */ OutboundErrorMissingDestination: T; /** Error string shown in outbound calling dialpad in case of missing queue */ OutboundErrorMissingQueue: T; /** Error string shown in outbound calling dialpad in case the agent is not part of the chosen queue */ OutboundErrorNotInQueue: T; /** Text shown in the outbound calling panel when user is in offline status */ NoOutboundCallingWhenOffline: T; /** Progress text for shown before chat is loaded */ LoadingChatCanvas: T; /** Error page's "Download Report" button text */ ErrorPageDownloadReportButton: T; /** Error page's "Retry" button text */ ErrorPageRetryButton: T; /** Notification text shown when UI loses internet connection */ ReconnectingConnection: T; /** Notification text shown when flex is degraded * @private */ DegradedWarning: T; /** Title of notification action for opening status panel * @private */ DegradedNotificationOpenStatusPanelAction: T; /** Title of notification action for refreshing the age * @private */ DegradedNotificationRefreshAction: T; /** Title of notification action for downloading error report * @private */ DegradedNotificationDownloadReportAction: T; /** Title on a button that opens current content in a new window */ OpenInNewWindow: T; /** Title of the Category selector in Comment Form */ ConversationCommentFormCategory: T; /** Title of the Comment input in the Comment Form */ ConversationCommentFormCommentLabel: T; /** Placeholder for the Comment input on Conversation View */ ConversationCommentInputPlaceholder: T; /** Save button title in the Comment form in the Conversation View */ ConversationCommentSaveButton: T; /** The label for the selector of Questionnaire in Assessment Panel */ QuestionnaireSelectorLabel: T; /** The Comment button text in the Conversation View */ ConversationInfoCommentButton: T; /** The Assessment button text in the Conversation View */ ConversationInfoAssessButton: T; /** The label next to the segment selector in the Conversation View */ SegmentSelectorLabel: T; /** The Player play button aria label */ PlayerPlayButtonAriaLabel: T; /** The Player pause button aria label */ PlayerPauseButtonAriaLabel: T; /** The Player option to set speed to Slow */ PlayerOptionSpeedSlow: T; /** The Player option to set speed to Normal */ PlayerOptionSpeedNormal: T; /** The Player option to set speed to Fast */ PlayerOptionSpeedFast: T; /** The Player option to set speed to very fast */ PlayerOptionSpeedVeryFast: T; /** The Player option to copy link */ PlayerOptionCopyLink: T; /** The Player option to copy download link */ PlayerOptionDownloadLink: T; /** The Player option to copy link containing current position */ PlayerOptionCurrentPosition: T; /** The Player option button label to select more options */ PlayerOptionMoreOptionsButtonAriaLabel: T; /** The Player option to show the speed subheader */ PlayerOptionsSpeedSubheader: T; /** The Player option to show the share subheader */ PlayerOptionsShareSubheader: T; /** The label for conversation dropdown selector */ PlayerConversationSelectorLabel: T; /** The Referenced content panel header */ ReferencedContentHeader: T; /** The Referenced content panel button text */ ReferencedContentButton: T; /** The link to Dashboard in Conversation View breadcrumbs */ ConversationViewDashboardLink: T; /** The Conversation in Conversation View breadcrumbs */ ConversationViewBreadcrumbConversation: T; /** The information about agent's team in Conversation View */ ConversationViewAgentInTeam: T; /** The information about the caller and queue the call originated from */ ConversationViewCallerInfo: T; /** The title for Agent conversation view panel */ AgentPanelTitle: T; /** No agent is associated with this part of the conversation. */ AgentPanelNoAgentAssociated: T; /** The title for Assess conversation view panel */ AssessPanelTitle: T; /** No agent is associated with this part of the conversation. */ AssessPanelNoAgentAssociated: T; /** The title for Chat Transcript conversation view panel */ TranscriptPanelTitle: T; /** The title for Email Transcript conversation view panel */ EmailTranscriptPanelTitle: T; /** The title for Findings conversation view panel */ FindingsPanelTitle: T; /** The information about empty findings list in Conversation View */ EmptyFindingsList: T; /** Information about the empty Comment list in Conversation View */ EmptyCommentListTitle: T; /** Subtitle in information about the empty Comment list in Conversation View */ EmptyCommentListSubtitle: T; /** Content of the tooltip shown after hovering individual comment in Conversation View */ CommentDurationAndAuthor: T; /** The information about playback unavailable on Conversation Screen */ InsightsPlayerPlaybackUnavailable: T; /** The information about playback unavailable on Conversation Screen, subtitle */ InsightsPlayerPlaybackUnavailableSubtitle: T; /** No permission Title */ InsightsPlayerNoPermissionToPlayContent_Title: T; /** No permission Body */ InsightsPlayerNoPermissionToPlayContent_Body: T; /** SLA Preferences - Home Page title */ SLAPreferencesHomePageTitle: T; /** Information about how many questions have been answered in a Questionnaire */ QuestionnaireAnsweredCount: T; /** Information about all questions answered in Questionnaire */ QuestionnaireAllAnswered: T; /** SLA Preferences - Daily Metrics Reset title */ SLADailyMetricsResetTitle: T; /** SLA Preferences - Service level threshold title */ SLATitle: T; /** SLA Preferences - Short abandons title */ SLAShortAbandonsTitle: T; /** Time foramtter: seconds */ TimeSecondsFormatter: T; /** SLA Preferences - Global values edit button */ SLAEditGlobalButton: T; /** SLA Preferences - Global levels section subtitle */ SLAPreferencesGlobalLevelsSubtitle: T; /** SLA Preferences - Custom levels section title */ SLAPreferencesCustomLevelsTitle: T; /** SLA Preferences - Custom levels section subtitle */ SLAPreferencesCustomLevelsSubtitle: T; /** SLA Preferences - Header for the queue names column in the queues table */ SLAPreferencesQueueNameColumn: T; /** SLA Preferences - Header for the daily metrics reset column in the queues table */ SLAPreferencesMetricsResetColumn: T; /** SLA Preferences - Header for the channel service levels column in the queues table */ SLAPreferencesChannelLevelsColumn: T; /** SLA Preferences - A string to indicate that default settings are in use */ SLAPreferencesDefaultSettingsIndicator: T; /** SLA Preferences - A string to indicate that custom settings are in use */ SLAPreferencesCustomSettingsIndicator: T; /** SLA Preferences - Global SL Page title */ SLAGlobalPageTitle: T; /** SLA Preferences - Global SL Page subtitle */ SLAGlobalPageSubtitle: T; /** SLA Preferences - Global SL Form Time label */ SLAGlobalFormTimeInput: T; /** SLA Preferences - Global SL Form Timezone label */ SLAGlobalFormTimeZoneInput: T; /** SLA Preferences - Global SL Form Service Level threshold subtitle */ SLAGlobalFormServiceLevelThresholdSubtitle: T; /** SLA Preferences - Global SL Form Short abandons subtitle */ SLAGlobalFormShortAbandonsSubtitle: T; /** SLA Preferences - An error message displayed when customer service levels section fails to load */ SLAPreferencesCustomLevelsError: T; /** SLA Preferences - Timezone select placeholder */ SLAPreferencesTimezoneSelectPlaceholder: T; /** SLA Preferences - Timezone select message displayed when no matching timezone is found when searching */ SLAPreferencesTimezoneSelectNoSearchResultsMessage: T; /** Default value for Confirm in confirmation dialog */ ConfirmableDialogConfirmButton: T; /** Default value for Cancel in confirmation dialog */ ConfirmableDialogCancelButton: T; /** The title of the confirmation dialog when saving new global service levels */ GlobalSLConfirmDialogTitle: T; /** The information about all queues being affected in Global SL Confirm dialog */ GlobalSLConfirmDialogAllQueues: T; /** The information about next reset time in Global SL Confirm dialog */ GlobalSLConfirmDialogResetTimeInfo: T; /** The information about all conversations being affected in Global SL Confirm dialog */ GlobalSLConfirmDialogAllConversations: T; /** The warning about possibility of inconsistent reporting */ GlobalSLConfirmDialogWarning: T; /** The error notification when submitting the new configuration fails */ GlobalSLConfirmDialogError: T; /** Empty dashboard list text */ EmptyDashboardList: T; /** SLA Queue Page subtitle */ SLAQueuePageSubtitle: T; /** SLA Queue Page title */ SLAQueuePageTitle: T; /** SLA Preferences - Cancel Button text */ SLAPreferencesCancelButton: T; /** SLA Preferences - Save Button text */ SLAPreferencesSaveButton: T; /** SLA Preferences - Add Channel Configuration Button text */ SLAPreferencesAddChannelConfigurationButton: T; /** SLA Preferences - Remove Configuration Button text */ SLAPreferencesRemoveConfigurationButton: T; /** SLA Daily Metrics Reset subtitle */ SLADailyMetricsResetSubtitle: T; /** SLA Daily Metrics Reset Add Button text */ SLADailyMetricsResetAddButton: T; /** SLA Channel Service Levels title */ SLAChannelServiceLevelsTitle: T; /** SLA Channel Service Levels subtitle */ SLAChannelServiceLevelsSubtitle: T; /** SLA Channel Service Levels validation message */ SLAChannelServiceLevelsValidationMessage: T; /** Signing in text */ SigningIn: T; /** Side Nav Settings text */ SideNavSettings: T; /** Text for live call */ TaskLineCallAssigned: T; /** Text for group call assignment details */ TaskLineGroupCallAssigned: T; /** Text for login continue button */ LoginContinue: T; /** Text for login again button */ LoginAgain: T; /** Title text for login button */ LoginTitle: T; /** Welcome text for login */ LoginWelcome: T; /** Launch text for login */ LoginLaunch: T; /** Text for login with Twilio */ LoginWithTwilio: T; /** Text for login when user is admin */ LoginIsAdmin: T; /** Error text for login invalid account sid */ LoginErrorDomain: T; /** Error details for login invalid account sid */ LoginErrorDomainDetails: T; /** Login error text - SSO has not been configured */ LoginErrorSso: T; /** Login error details - SSO has not been configured */ LoginErrorSsoDetails: T; /** Login error text - Popups are blocked */ LoginErrorPopupBlocked: T; /** Login error details - Popups are blocked */ LoginErrorPopupBlockedDetails: T; /** Login error text - Invalid certificate */ LoginErrorInvalidCertificate: T; /** Login error details - Invalid certificate */ LoginErrorInvalidCertificateDetails: T; /** Login error text - Generic error */ LoginErrorGeneric: T; /** Text notification - Monitoring attempt has failed */ MonitoringFailedNotification: T; /** Text notification - permissions for playback of media were not given or denied */ AudioPlayerDeniedError: T; /** Text notification - provided media is invalid. */ AudioPlayerInvalidMediaError: T; /** Text notification - Generic error. */ AudioPlayerGenericError: T; /** Insights text - Fetching conversation data failed */ InsightsPlayerLoadingSegmentFailed: T; /** Insights text - Playback failed */ InsightsPlayerPlaybackFailed: T; /** Queue assignment dialog title */ QueueAssignmentDialogTitle: T; /** Queue assignment dialog description */ QueueAssignmentDialogDescription: T; /** Queue assignment dialog cancel button */ QueueAssignmentDialogCancel: T; /** Queue assignment dialog confirm button */ QueueAssignmentDialogConfirm: T; /** Queue assignment undo button text */ QueueAssignmentUndo: T; /** Queue agents in queue text */ QueueAgentsInQueue: T; /** Queue header title */ QueueHeaderTitle: T; /** Queue stats heading */ QueuesStatsHeading: T; /** Queue Selection banner */ QueueSelectionBanner: T; /** Queue deselect all button */ QueueDeselectAll: T; /** Queue assign button */ QueueAssign: T; /** Queue success banner */ QueueSuccessBanner: T; /** Queue undo success banner */ QueueUndoSuccessBanner: T; /** Queue success banner meta */ QueueSuccessBannerMeta: T; /** Queue assignment error text */ QueueAssignmentError: T; /** Queue assignment CTA text */ QueueAssignmentCTA: T; /** Queue Stats contact center text */ QueueStatsContactCenter: T; /** Queue empty title */ QueueEmptyTitle: T; /** Queue empty description */ QueueEmptyDescription: T; /** Empty assignments title */ AssignmentsEmptyTitle: T; /** Empty assignments description */ AssignmentsEmptytDescription: T; /** Filter agents drawer title */ FilterDrawerTitle: T; /** Filter agents drawer status title */ FilterDrawerStatus: T; /** Filter agents drawer status available */ FilterDrawerAvailability: T; /** Filter drawer skill subtitle */ FilterDrawerSkillsSubtitle: T; /** Filter drawer skill summary title */ FilterDrawerSkillsSummaryTitle: T; /** Filter drawer apply button */ FilterDrawerApply: T; /** Filter drawer reset button */ FilterDrawerReset: T; /** Filter refine button */ FilterSectionRefine: T; /** Filter manage button */ FilterSectionManage: T; /** Filter section button text */ FilterSectionButton: T; /** Text pagination previous */ PaginationPrev: T; /** Text pagination next */ PaginationNext: T; /** Undo success assignment button */ AssignmentSuccessUndo: T; /** Assignment success detail */ AssignmentSuccessDetails: T; /** Assignment undo confirmation title */ AssignmentUndoTitle: T; /** Assignment undo confirmation description */ AssignmentUndoDescription: T; /** Assignment undo cancel button */ AssignmentUndoCancel: T; /** Assignment undo confirm button */ AssignmentUndoSubmit: T; /** Text adding comment error */ AddingCommentFailed: T; /** Text adding assessment error */ AddingAssessmentFailed: T; /** SLA Preference homepage subtitle */ SLAPreferencesHomePageSubtitle: T; /** Questionnaire Answer total count */ QuestionnaireAnswerCountOfTotal: T; /** Questionnaire Answer count all answered */ QuestionnaireAnswerCountAllAnswered: T; /** SLA Preferences - Global levels title */ SLAPreferencesGlobalLevelsTitle: T; /** Notification shown when SL global metrics have been saved successfully */ GlobalSLSuccessNotification: T; /** SLA Preferences custom levels success notification text */ SLAPreferencesCustomLevelsSuccessNotification: T; /** SLA Preferences custom levels error notification text */ SLAPreferencesCustomLevelsErrorNotification: T; /** Text shown in the multi-session alert when the session is expired */ SessionInvalidated: T; /** Text of the "Log In" button in the multi-session alert */ LogIn: T; /** Title of the multi-session alert when user attempts to open multiple sessions */ SessionAlreadyExists: T; /** Description of the multi-session alert when user attempts to open multiple sessions */ SessionAlreadyExistsDesc: T; /** Text of the counter message in the multi-session alert when user attempts to open multiple sessions */ SessionTimeoutMessage: T; /** Title of the multi-session alert when user attempts to open multiple sessions being on call */ SessionOngoingCallMessage: T; /** Description of the multi-session alert when user attempts to open multiple sessions being on call */ SessionOngoingCallDesc: T; /** Title of the call to action button of the multi-session alert when user attempts to open multiple sessions being on call */ SessionDropOngoingCall: T; /** Title of the "Log In Here" button in the multi-session alert */ LogInHere: T; /** Title of the "Cancel" button in the multi-session alert */ Cancel: T; LogStatusReport: T; LogSingleErrorTitleText: T; LogSingleErrorDescriptionText: T; LogMultipleErrorsTitleText: T; LogMultipleErrorsDescriptionText: T; LogDegradedModeErrorsDescriptionText: T; LogDegradedModeErrorsTitleText: T; LogViewSingleErrorText: T; LogHideSingleErrorText: T; LogViewMultipleErrorsText: T; LogHideMultipleErrorText: T; LogSingleErrorCopyToClipboardText: T; LogMultipleErrorsCopyToClipboardText: T; LogNoErrorsTitleText: T; LogNoErrorsDescriptionText: T; LogDownloadReport: T; LogClearSingleError: T; LogClearMultipleErrors: T; /** Main content for SecondVoiceCallIncoming notification */ SecondIncomingVoiceCallNotificationContent: T; /** 'Accept' button label for SecondVoiceCallIncoming notification */ SecondIncomingVoiceCallNotificationAccept: T; /** 'Reject' button label for SecondVoiceCallIncoming notification */ SecondIncomingVoiceCallNotificationReject: T; /** The error when failed to copy to clipboard */ CopyClipboardFailed: T; /** The text for generic Back button */ BackButton: T; /** Label for the StartConversation button in the Task Info Panel * @private */ TaskInfoPanelButtonStartConversation: T; /** Header for the new task screen * @private */ NewTaskHeaderFirstLine: T; /** Header for the new task screen * @private */ NewTaskHeaderSecondLine: T; /** Create new task button * @private */ CreateNewTask: T; /** Create new task button disabled label for woker offline * @private */ CreateNewTaskDisableLabelOffline: T; /** Choose a task channel for the new task * @private */ ChooseTaskChannel: T; /** Choose a queue for the new task * @private */ ChooseTaskQueue: T; /** * Name for the customer in the chat canvas * @since 2.10.0 */ ChatCustomerNameDefault: T; /** Label for customer email input on the new task creation screen * @private */ CustomerEmailAddressLabel: T; /** Placeholder for customer email input on the new task creation screen * @private */ CustomerEmailAddressPlaceholder: T; /** Text shown on button hover in the NewTaskCanvas when user is in offline status * @private */ NoOutboundTasksWhenOffline: T; /** Text shown in the queue selector when the queue is set as default * @private */ DefaultQueueIndicator: T; /** Label for the draft new outbound task button button * @private */ DraftNewTaskButton: T; UserCardAriaLabel: T; /** The text for profile controls popover aria label */ UserPopoverAriaLabel: T; /** Text for ProfileCard aria label */ ProfileCardAriaLabel: T; /** ProfileCard avatar aria label */ ProfileCardAvatarAriaLabel: T; /** Alt text for ProfileCard avatar */ ProfileCardAvatarAltTextLabel: T; /** The text for the logout button aria label */ LogoutButtonAriaLabel: T; NavigationAriaLabel: T; OutboundDialpadAriaLabel: T; DisabledOutboundDialpadAriaLabelLiveCall: T; DisabledOutboundDialpadAriaLabelIncomingCall: T; MuteButtonAriaLabel: T; DisabledMuteButtonAriaLabel: T; UserImageAriaLabel: T; DefaultUserImageAriaLabel: T; TaskListItemAriaLabel: T; /** Secondary text of Pause Task list item when task is expired today * @since 2.11.0 * @private */ PausedTaskListExpireTodaySecondaryText: T; /** Secondary text of Pause Task list item when task is expired tomorrow * @since 2.11.0 * @private */ PausedTaskListExpireTomorrowSecondaryText: T; /** Secondary text of Pause Task list item * @since 2.11.0 * @private */ PausedTaskListExpireSecondaryText: T; /** Secondary text of Pause Task list item when task is going to expire in an hour * @since 2.11.0 * @private */ PausedTaskListExpireInHourSecondaryText: T; /** Reaming time for the expire for pause task * @since 2.11.0 * @private */ PauseTimeToExpireInMin: T; CloseWorkerDirectoryAriaLabel: T; WorkerActivityNameAriaLabel: T; CountrySelectorAriaLabel: T; OutboundCallAriaLabel: T; DisabledOutboundCallAriaLabelInProgress: T; DisabledOutboundCallAriaLabelNoNumber: T; DisabledOutboundCallAriaLabelIncomingCall: T; SideNavAriaLabel: T; MainHeaderAriaLabel: T; HeaderLogoAriaLabel: T; HeaderLogoAltText: T; FilterAriaLabel: T; AcceptTaskAriaLabel: T; RejectTaskAriaLabel: T; FilterButtonAriaLabel: T; DebuggerAriaLabel: T; CloseDebuggerAriaLabel: T; UnmuteAriaLabel: T; DisabledUnmuteAriaLabel: T; NavigationBadgeAriaLabel: T; SideNavTaskViewBadgeAriaLabel: T; ChatTaskListItemBadgeAriaLabel: T; BadgeUnreadMessagesAriaLabel: T; ChatCustomerOnline: T; ChatCustomerOffline: T; DangerBadgeAriaLabel: T; WarmTransferTaskListItemAriaLabel: T; Conference: T; NumParticipantsLabel: T; OutgoingWarmTransferTaskListItemAriaLabel: T; ColdTransferTaskListItemAriaLabel: T; AttentionRequiredLabel: T; /** Quality Management page title */ QualityManagementPageTitle: T; /** Quality Management page subtitle */ QualityManagementPageSubtitle: T; /** Quality Management questions tab label */ QualityManagementQuestionsTabLabel: T; /** Quality Management questionnaires tab label */ QualityManagementQuestionnairesTabLabel: T; /** Title of the box shown in Quality Management when no question categories exist */ QualityManagementNoCategoryTitle: T; /** Content of the box shown in Quality Management when no question categories exist */ QualityManagementNoCategoryContent: T; /** Title of the box shown in Quality Management when there are no questions in the category */ QualityManagementNoQuestionsTitle: T; /** Content of the box shown in Quality Management when there are no questions in the category */ QualityManagementNoQuestionsContent: T; /** Title of the box shown in Quality Management when no questionnaires exist */ QualityManagementNoQuestionnaireTitle: T; /** Content of the box shown in Quality Management when no questionnaires exist */ QualityManagementNoQuestionnaireContent: T; /** Title of the box shown in Questionnaire view when the questionnaire is empty */ QualityManagementEmptyQuestionnaireTitle: T; /** Content of the box shown in Questionnaire view when the questionnaire is empty */ QualityManagementEmptyQuestionnaireContent: T; /** A button to create a new question category in Quality Management */ QualityManagementNewCategoryButton: T; /** A button to create a new questionnaire in Quality Management */ QualityManagementNewQuestionnaireButton: T; /** A button to create a new question in Quality Management */ QualityManagementNewQuestionButton: T; /** A button to add questions to a questionnaire in Quality Management */ QualityManagementAddQuestionsButton: T; /** Title of the New Category dialog in Quality Management */ QualityManagementNewCategoryDialogTitle: T; /** Title of the Edit Category dialog in Quality Management */ QualityManagementEditCategoryDialogTitle: T; /** Title of the Delete Category dialog in Quality Management */ QualityManagementDeleteCategoryDialogTitle: T; /** Content of the Delete Category dialog in Quality Management */ QualityManagementDeleteCategoryDialogContent: T; /** Title of the Delete Question dialog in Quality Management */ QualityManagementDeleteQuestionDialogTitle: T; /** Content of the Delete Question dialog in Quality Management */ QualityManagementDeleteQuestionDialogContent: T; /** Title of the Delete Questionnaire dialog in Quality Management */ QualityManagementDeleteQuestionnaireDialogTitle: T; /** Content of the Delete Questionnaire dialog in Quality Management */ QualityManagementDeleteQuestionnaireDialogContent: T; /** Label for category name input in category dialog in Quality Management */ QualityManagementCategoryDialogCategoryInputLabel: T; /** Error for missing title in category dialog in Quality Management */ QualityManagementCategoryDialogCategoryMissingError: T; /** Title of the New Question dialog in Quality Management */ QualityManagementNewQuestionDialogTitle: T; /** Title of the Edit Question dialog in Quality Management */ QualityManagementEditQuestionDialogTitle: T; /** Label for question name input in question dialog in Quality Management */ QualityManagementQuestionDialogQuestionInputLabel: T; /** Error for missing title in question dialog in Quality Management */ QualityManagementQuestionDialogQuestionMissingError: T; /** Label for category name select in question dialog in Quality Management */ QualityManagementQuestionDialogCategorySelectLabel: T; /** Error for missing category in question dialog in Quality Management */ QualityManagementQuestionDialogCategoryMissingError: T; /** Label for description input in question dialog in Quality Management */ QualityManagementQuestionDialogDescriptionInputLabel: T; /** Label for answer select in question dialog in Quality Management */ QualityManagementQuestionDialogAnswerSelectLabel: T; /** Error for missing answer in question dialog in Quality Management */ QualityManagementQuestionDialogAnswerMissingError: T; /** Label for N/A answer checkbox in question dialog in Quality Management */ QualityManagementQuestionDialogNAAnswerCheckboxLabel: T; /** Title of the New Questionnaire dialog in Quality Management */ QualityManagementNewQuestionnaireDialogTitle: T; /** Title of the Edit Questionnaire dialog in Quality Management */ QualityManagementEditQuestionnaireDialogTitle: T; /** Label for questionnaire name input in questionnaire dialog in Quality Management */ QualityManagementQuestionnaireDialogQuestionnaireInputLabel: T; /** Error for missing title in questionnaire dialog in Quality Management */ QualityManagementQuestionnaireDialogQuestionnaireMissingError: T; /** Label for description input in questionnaire dialog in Quality Management */ QualityManagementQuestionnaireDialogDescriptionInputLabel: T; /** Save button in QualityManagement dialogs */ QualityManagementDialogSaveButton: T; /** Delete button in QualityManagement dialogs */ QualityManagementDialogDeleteButton: T; /** Quality Management questionnaires table name column header */ QualityManagementQuestionnairesTableHeaderName: T; /** Quality Management questionnaires table questions count column header */ QualityManagementQuestionnairesTableHeaderQuestionsCount: T; /** Quality Management questionnaires table edit timestamp column header */ QualityManagementQuestionnairesTableHeaderEditTimestamp: T; /** Quality Management questionnaires table status column header */ QualityManagementQuestionnairesTableHeaderStatus: T; /** Quality Management questions table name column header */ QualityManagementQuestionsTableHeaderName: T; /** Quality Management questions table category column header */ QualityManagementQuestionsTableHeaderCategory: T; /** Quality Management questions table usage column header */ QualityManagementQuestionsTableHeaderUsage: T; /** Quality Management questions table description column header */ QualityManagementQuestionsTableHeaderDescription: T; /** Quality Management questions table answer column header */ QualityManagementQuestionsTableHeaderAnswer: T; /** Quality Management questionnaires search input placeholder */ QualityManagementQuestionnairesSearchInputPlaceholder: T; /** Label for the last edit author in Questionnaire view in Quality Management */ QualityManagementQuestionnaireViewLastEditedByLabel: T; /** Label for the created date in Questionnaire view in Quality Management */ QualityManagementQuestionnaireViewCreatedByLabel: T; /** Label for questionnaire availability switch in Questionnaire view in Quality Management */ QualityManagementQuestionnaireViewAvailabilityLabel: T; /** Quality Management Questionnaire view title */ QualityManagementQuestionnaireViewTitle: T; /** Quality Management Questionnaire Add Questions view title */ QualityManagementQuestionnaireAddQuestionsViewTitle: T; /** Cancel question selection in Questionnaire Add Questions view */ QualityManagementQuestionnaireAddQuestionsCancelButton: T; /** Save question selection in Questionnaire Add Questions view */ QualityManagementQuestionnaireAddQuestionsSaveButton: T; /** Selected questions count in Questionnaire Add Questions view */ QualityManagementQuestionnaireAddQuestionsSelectedQuestionsCount: T; /** Selected questions count within a category in Questionnaire Add Questions view */ QualityManagementQuestionnaireAddQuestionsCategorySelectedQuestionsCount: T; /** Title of the Questions table in the Quality Management Questionnaire View */ QualityManagementQuestionnaireViewQuestionsTableTitle: T; /** Name of the duplicated questionnaire */ QualityManagementDuplicatedQuestionnaireName: T; /** Edit menu item in Quality Management views */ QualityManagementMenuItemEdit: T; /** Duplicate menu item in Quality Management views */ QualityManagementMenuItemDuplicate: T; /** Delete menu item in Quality Management views */ QualityManagementMenuItemDelete: T; /** Content for NoTokenErrorNotification body */ NoTokenErrorNotificationBody?: T; /** Content for NoTokenErrorNotification action */ NoTokenErrorNotificationAction?: T; ExternalWarmTransferFailed?: T; FailedToFetchParticipants?: T; CancelExternalWarmTransfer: T; MultipleCallAlertDialogTitle?: T; MultipleCallAlertDialogContent?: T; MultipleCallAlertDialogActionAccept?: T; MultipleCallAlertDialogActionReject?: T; /** "Available" string for a Questionnaire */ QualityManagementQuestionnaireAvailable: T; /** "Unavailable" string for a Questionnaire */ QualityManagementQuestionnaireUnavailable: T; /** Quality Management - answer set Yes, No for question */ QualityManagementAnswerSetYesNo: T; /** Quality Management - answer set Good, Poor for question */ QualityManagementAnswerSetGoodPoor: T; /** Quality Management - answer set Good, Fair, Poor for question */ QualityManagementAnswerSetGoodFairPoor: T; /** Quality Management - answer set Good, Acceptable, Poor for question */ QualityManagementAnswerSetGoodAcceptablePoor: T; /** Quality Management - answer set Complete, Partial, Missing for question */ QualityManagementAnswerSetCompletePartialMissing: T; /** Quality Management - answer set Five Stars for question */ QualityManagementAnswerSetFiveStars: T; /** Quality Management and Conversation Screen - Answer Yes */ QualityManagementAnswerYes: T; /** Quality Management and Conversation Screen - Answer No */ QualityManagementAnswerNo: T; /** Quality Management and Conversation Screen - Answer Good */ QualityManagementAnswerGood: T; /** Quality Management and Conversation Screen - Answer Poor */ QualityManagementAnswerPoor: T; /** Quality Management and Conversation Screen - Answer Fair */ QualityManagementAnswerFair: T; /** Quality Management and Conversation Screen - Answer Acceptable */ QualityManagementAnswerAcceptable: T; /** Quality Management and Conversation Screen - Answer Complete */ QualityManagementAnswerComplete: T; /** Quality Management and Conversation Screen - Answer Partial */ QualityManagementAnswerPartial: T; /** Quality Management and Conversation Screen - Answer Missing */ QualityManagementAnswerMissing: T; /** Quality Management and Conversation Screen - Answer N/A */ QualityManagementAnswerNA: T; QualityManagementNotificationQuestionCreated: T; QualityManagementNotificationQuestionUpdated: T; QualityManagementNotificationQuestionUpdateFailed: T; QualityManagementNotificationQuestionDeleteFailed: T; QualityManagementNotificationCategoryCreated: T; QualityManagementNotificationCategoryUpdated: T; QualityManagementNotificationCategoryUpdateFailed: T; QualityManagementNotificationCategoryDeleteFailed: T; QualityManagementNotificationQuestionnaireCreated: T; QualityManagementNotificationQuestionnaireUpdated: T; QualityManagementNotificationQuestionnaireUpdateFailed: T; QualityManagementNotificationQuestionnaireDeleteFailed: T; QualityManagementNotificationQuestionnaireStatusChanged: T; QualityManagementNotificationQuestionnaireDuplicationFailed: T; AppStatusPlatformHeading: T; PlatformServiceTooltipText: T; YourAppToolTipText: T; NoIssueDetected: T; PlatformServiceMoreInfoText: T; TwilioStatusPage: T; PlatformServicesIsDegradedText: T; PlatformServicesAreDegradedText: T; PlatformServicesIsExperencingIssueText: T; PlatformServicesAreExperencingIssueText: T; LogAppError: T; AppErrorTooltipDecription: T; AppStatusApplicationStatusTokenExpired: T; AppStatusApplicationStatusNoIssueText: T; AppStatusApplicationStatusDegradedText: T; AppStatusApplicationStatusServiceDownText: T; AppStatusApplicationStatusOnGoingIncidentText: T; AppStatusApplicationStatusOnGoingUIErrorText: T; AppStatusApplicationStatusOnGoingIncidentAndServicesText: T; AppStatusApplicationStatusOnGoingIncidentAndServicesTextAndUIErrorText: T; AppStatusApplicationStatusHeaderNoIssueText: T; AppStatusApplicationStatusHeaderOperationWarning: T; AppStatusApplicationStatusHeaderDegradedText: T; AppStatusApplicationStatusHeaderUnavailableText: T; AppStatusApplicationStatusUnavailableText: T; AppStatusPlatformServicesUnavailableText: T; AppStatusPlatformServicesUnavailableHeaderText: T; /** Hidden Headers For Accessibility */ HiddenMainNavHeader: T; HiddenSideNavHeader: T; HiddenSummaryStatisticsHeader: T; HiddenQueuesTableHeader: T; HiddenAgentDesktopHeader: T; HiddenAgentDesktopPanel1Header: T; HiddenAgentDesktopPanel2Header: T; QueuesStatsTableHeading: T; /** QueueStats table rollup - N/A*/ QueuesStatsRollUpNA: T; HiddenQueuesStatsHeader: T; HiddenTeamsAgentTableHeader: T; HiddenTeamsSearchFilterHeader: T; HiddenDashboardsHeader: T; HiddenCurrentDashboardHeader: T; HiddenDashboardSideNavHeader: T; HiddenAnalyzeHeader: T; /** New Outbound Task Aria Labels */ NewOutboundTaskAriaLabel: T; DisabledNewOutboundTaskAriaLabel: T; NewEmailTaskNotAllowed: T; OutboundSettingsNotConfiguredAriaLabel: T; StartNewOutboundTaskAriaLabels: T; DisabledStartNewOutboundTaskAriaLabels: T; /** Queues Data Table Labels */ NotAvailableQueuesDataTable: T; TaskHeaderEmailAssigned: T; SideNavAgentDashboard: T; SideNavSupervisorDesktop: T; SideNavSupervisorInspections: T; SideNavSupervisorDashboard: T; SideNavSupervisorReports: T; TaskLineEmailAssigned: T; TaskLineEmailReserved: T; WorkerDirectoryDirectoryTabLabel: T; WorkerDirectoryDialpadTabLabel: T; WorkerDirectorySelectedItemBackLabel: T; WorkerDirectoryEmptyStateLabel: T; UserControlWorkerStatus: T; LiveCommsIncomingDirectCallTransfer: T; LiveCommsIncomingQueueCallTransfer: T; IncomingEmailBrowserNotificationTitle: T; AvatarAlt: T; YourAppTipLabel: T; PlatformTipLabel: T; /** Keyboard Shortcuts */ ShortcutUsedTooRecentlyNotificationTitle: T; TooManyParticipantsForShortcutNotificationTitle: T; SelectATaskNotificationTitle: T; SeeKeyboardShortcutsMenuLink: T; KeyboardShortcutsMenuTitle: T; KeyboardShortcutsActionTitle: T; KeyboardShortcutsShortcutTitle: T; HighLatencyWarning: T; LowMOSWarning: T; HighJitterWarning: T; HighPacketLossWarning: T; VeryHighPacketLossWarning: T; LowBytesReceivedWarning: T; LowBytesSentWarning: T; IceConnectivityLostWarning: T; BadConnectionBadge: T; BadConnectionPopoverHeading: T; BadConnectionPopoverText: T; AppStatusNetworkIssuesLastCallHeading: T; AppStatusNetworkIssuesCurCallHeading: T; AppStatusCallQualityIssuesText: T; AppStatusCurrentCallQualityIssuesText: T; AppStatusCallNetworkRecoveredText: T; AppStatusCallNetworkRecoveredLabel: T; CallNetworkQualityTooltipText: T; CallNetworkQualityTipLabel: T; CallNetworkReportCallSid: T; CallNetworkReportCallTime: T; CallNetworkReportCallDescription: T; CallNetworkReportResolvedAt: T; /** Button text to connect CRM */ UnifyPlaceholderConnectCRM: T; /** Button text to try Flex Unify */ UnifyPlaceholderTryUnify: T; /** Header for Flex Unify placeholder view */ UnifyPlaceholderHeader: T; /** Flex Unify informative text blob */ UnifyPlaceholderText: T; /** Flex Unify placeholder text for agents */ UnifyPlaceholderAgentText: T; /** Customer details profile connect tab */ DetailsProfileConnectTab: T; /** Customer history profile connect tab */ HistoryProfileConnectTab: T; /** CRM profile connect tab */ CRMProfileConnectTab: T; /** Title text when profiles are not auto resolved */ ProfileNotFoundTitle: T; /** Hint text when profiles are not auto resolved */ ProfileNotFoundHintText: T; /** Action text in button when profiles are not auto resolved */ ProfileNotFoundAction: T; /** Cancel text in button of search view */ ProfileSearchCancel: T; /** Text displayed as placeholder in the search view of profile connector */ ProfileSearchInputPlaceholder: T; /** Text displayed when no profiles are fetched */ ProfileSearchNoResultsText: T; /** Text displayed when the profile is searched */ ProfileSearchLoading: T; /** Text displayed when the profile search had no results */ ProfileSearchNotFound: T; /** Text displayed when the identifiers are loaded */ ProfileLoadingIdentifiers: T; /** Text displayed when the traits are loaded */ ProfileLoadingTraits: T; /** Label text for the Combo box */ ProfileSearchIdentifiersLabel: T; ProfileSearchError: T; ProfileLoadingIdentifiersError: T; ProfileLoadingTraitsError: T; ProfileErrorRefresh: T; ProfileViewNoName: T; /** Text shown if stat group title has no value */ ProfileViewContactInfo: T; /** Text shown with subtitle unavailable */ ProfileViewSubtitleUnavailable: T; /** Label Text for the Link button of profile view */ ProfileLinkButton: T; /** Label Text for the Unlink menu button of profile view */ ProfileUnlinkMenuItem: T; /** Label Text for the Unlink and Search menu button of profile view */ ProfileReplaceMenuItem: T; /** Label Text for the Cancel Unlink button on profile view Modal */ ProfileMenuCancelUnlink: T; /** Label Text for the Unlink button on profile view Modal */ ProfileMenuPerformUnlink: T; /** Header Text without profile name on profile unlink Modal */ ProfileUnlinkPopupHeaderNoName: T; /** Header Text with profile name on profile unlink Modal */ ProfileUnlinkPopupHeaderWithName: T; /** Body Text without profile name on profile unlink Modal */ ProfileUnlinkPopupBodyNoName: T; /** Body Text with profile name on profile unlink Modal */ ProfileUnlinkPopupBodyWithName: T; /** Error title when profile cannot load */ ProfileCannotLoadCustomer: T; /** Error title when profile connector not configured */ ProfileConnectorNotConfiguredTitle: T; /** Error subtitle when profile connector not configured */ ProfileConnectorNotConfiguredSubtitle: T; /** Help text for input when searching phone identifiers */ PhoneHelpText: T; CCAILabel: T; CCAIDateLabel: T; CCAIErrorLabel: T; CCAIRetryLabel: T; /** Label to show when multiple participants are in the call */ CCAIMutlipleParticipantsLabel: T; /** Label to show number of participants in the call */ CCAIParticipantLabel: T; /** Text for cant connect user history */ TimelineCantConnectUserHistory: T; /** Text for cant locate customer info */ TimelineCantLocateCustomerInfo: T; /** Text for contact supervisor in timeline */ TimelineContactSupervisor: T; /** Text for no customer activities in timeline */ TimelineNoCustomerActivities: T; /** Text for no data in timeline */ TimelineNoData: T; /** Text for refresh in timeline */ TimelineRefresh: T; /** Text for Manual Refresh - "Refresh" Text */ TimelineManualRefreshText: T; /** Text for Manual Refresh - 'Updated just now' text */ TimelineManualRefreshUpdatedJustNowText: T; /** Text for Manual Refresh - Updated text that is combined with timestamp. IE 'Updated 5 minutes ago' */ TimelineManualRefreshUpdatedText: T; /** Text for something went wrong page in timeline */ TimelineSomethingWentWrong: T; /** Text for verify account or create new in timeline */ TimelineVerifyAccountOrCreateNew: T; /** Timeline View more */ TimelineViewMore: T; /** Timeline View more error tooltip */ TimelineViewMoreErrorTooltip: T; /** Timeline View more tooltip */ TimelineViewMoreToolTip: T; /** Label for loading state for timeline activity details */ TimelineLoadingActivities: T; /** Label for Agent Name for timeline activity details */ TimelineAgentLabel: T; /** Label for Plural Agent Name (Agents) for timeline activity details */ TimelineAgentsLabel: T; /** Label for Duration for timeline activity details */ TimelineDurationLabel: T; /** Label for Date for timeline activity details */ TimelineDateLabel: T; /** Label for Error for timeline activity details */ TimelineActivityDetailError: T; /** Label for Timeline Activity Detail Queue Label */ TimelineActivityDetailQueueLabel: T; /** Label for Sentiment for timeline activity details */ TimelineActivityDetailSentimentLabel: T; /** Label for Timeline Activity Summay label */ TimelineActivityDetailSummaryLabel: T; /** Label for Timeline Activity Detail Multiline View more button */ TimelineActivityDetailMultilineViewMore: T; /** Label for Timeline Activity Detail Multiline View less button */ TimelineActivityDetailMultilineViewLess: T; /** Label for Timeline Activity Detail Topics Label */ TimelineActivityDetailTopicsLabel: T; /** Label for Timeline Activity Detail No Topics Label */ TimelineActivityDetailNoTopicsLabel: T; /** Label for Timeline Activity Detail Topic Label */ TimelineActivityDetailTopicLabel: T; /** Label for Timeline Activity Detail Subtopic Label */ TimelineActivityDetailSubtopicLabel: T; /** Label for Timeline Activity Detail No Subtopic Label */ TimelineActivityDetailNoSubtopicLabel: T; /** Label for Timeline Activity Detail Disposition Code Label */ TimelineActivityDetailDispositionLabel: T; /** Label for Timeline Activity Detail No Disposition Code Label */ TimelineActivityDetailNoDispositionCodeLabel: T; /** Label for Timeline retry link */ TimelineRetryLink: T; /** In app Notification for StartOutboundEmailTask Failed */ StartOutboundEmailTaskFailedNotification: T; EmailTranscriptError: T; EmailTranscriptErrorMore: T; TranscriptCouldNotBeLoaded: T; /** Text displayed when an "email" field doesn't receive a valid email */ FieldValidationInvalidEmail: T; QueueStatsTotalCard: T; QueueStatsAverageCard: T; QueueStatsCardsMenuActive: T; QueueStatsCardsMenuWaiting: T; QueueStatsCardsMenuLongest: T; QueueStatsCardsMenuAgents: T; CdpDegradationNotificationBanner: T; /** Message for CDP Degradation Timeline notification banner */ TimelineCdpDegradationMessage: T; /** Message for CDP Degradation FlexUnify notification banner */ FlexUnifyCdpDegradationMessage: T; FlexUnifyContactInformation: T; FlexUnifyContactItTeam: T; FlexUnifyCustomerPredictions: T; FlexUnifyTryReloadThePage: T; FlexUnifyReloadPage: T; FlexUnifyNoCustomerMatchedSearch: T; FlexUnifyTraitNotAvailable: T; FlexUnifyTryWithDifferentIdentifier: T; FlexUnifyWeCouldNotSearch: T; FlexUnifyNoDataAvailable: T; FlexUnifyNoProfileFound: T; FlexUnifyNoProfileFoundHintText: T; FlexUnifyPredictedLifetimeValueHeaderText: T; FlexUnifyPropensityToChurn: T; FlexUnifyRAWLast3In24Hours: T; FlexUnifyRAWLast3In14Days: T; FlexUnifyRAWLast5In24Hours: T; FlexUnifyRAWLast5In14Days: T; FlexUnifyRAWLast10In24Hours: T; FlexUnifyRAWLast10In14Days: T; FlexUnifyRAWAllInLast24Hours: T; FlexUnifyRAWRecentActivity: T; FlexUnifyRAWRecentActivityError: T; FlexUnifyRAWViewMore: T; FlexUnifyAlertIconTitle: T; Overview: T; Filters: T; FlexUnifyPredictionHigherThanAverage: T; FlexUnifyPredictionAverage: T; FlexUnifyPredictionLowerThanAverage: T; MoreOptionsAriaLabel: T; InsightsDashboardsAllDashboardsMenuLabel: T; InsightsDashboardsMyDashboardsMenuLabel: T; InsightsDashboardsNewDashboardButtonLabel: T; LocalhostError: T; DomainError: T; OverlayPlayerError: T; MediaSelectUnknownMediaError: T; ChannelConfigurationListItemSuffix: T; GlobalSLFormContentSuffix: T; KeyboardShortcutsPrefix: T; NoQuestionnairesFound: T; SearchViewSearchButton: T; ExternalTransferDialpadLabel: T; WorkerDirectoryTransferButtonLabel: T; NewTaskCanvasEmailLabel: T; LoginFormRuntimeDomainLabel: T; /** Device Manager component */ DeviceManagerTitle: T; DeviceManagerSubTitle: T; DeviceManagerMenuAriaLabel: T; DeviceManagerSelectInputDevice: T; DeviceManagerSelectOutputDevice: T; DeviceManagerSetDeviceSuccess: T; DeviceManagerSetDeviceError: T; DeviceManagerNoInput: T; DrillDownHeading: T; DeviceManagerNoOutput: T; NeutralSentimentBadgeContent: T; NegativeSentimentBadgeContent: T; SuccessSentimentBadgeContent: T; HealthStatusColumnHeader: T; SentimentTableHeader: T; AgentAvailabilityChannelTitle: T; AllChannelTitle: T; FailedToSubscribeToQueueErrorNotification: T; InactiveQueueSubscriptionFailedMessage: T; /** Text for Pause Email conversation heading */ TaskHeaderPauseThread: T; /** Text for Resume Email conversation */ TaskHeaderResumeThread: T; InsightsHistorySubText: T; /** Task Actions Menu */ TaskHeaderTaskActionMenuTransferLabel: T; TaskHeaderTaskActionMenuEndLabel: T; TaskHeaderTaskActionMenuLeaveLabel: T; TaskHeaderTaskActionMenuPauseLabel: T; /** Pre Transfer Form */ PreTransferFormTitle: T; PreTransferFormManualNotesTitle: T; PreTransferFormAISummaryTitle: T; PreTransferFormAISummaryLoadingText: T; PreTransferFormConfirm: T; PreTransferFormCancel: T; /** Post Transfer List Item */ TransferListItemAgentNotesHeader: T; DailySummaryTitle: T; DailyInsightsSubText: T; QueueStatsNewMetricsAlertTitle: T; QueueStatsNewMetricsAlertDetail: T; ErrorPrimaryActionTitle: T; /** Notification text shown when Flex is running on a backup server */ BackupServiceText: T; /** Text for paused email on pause canvas */ EmailPausedTaskText: T; /** Text for Resume email button on pause canvas */ ResumeEmailButtonText: T; LocaleSelectorMenuLink: T; LocaleSelectorLabel: T; LocaleSelectorTitle: T; LocaleSelectorDescription: T; LocaleSelectorOnActiveCallDescription: T; LocaleSelectorIconLabel: T; LocaleSelectorOkButton: T; LocaleSelectorConfirmButton: T; LocaleSelectorCancelButton: T; LocaleSelectorSetLocaleSuccess: T; LocaleSelectorSetLocaleFailure: T; ProfileHighlightsTitle: T; ProfileHighlightsFailed: T; TeamsViewApply: T; TransferFailedError: T; TransferAISummaryFailedError: T; TransferUpdatedAISummaryFailedError: T; TransferNotesSubmitFailedError: T; /** Conversational Insights */ /** * Text of a Button that opened Daily Summary modal. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ DailySummary: T; /** Title of metrics section in conversational insights * @since 2.10.0 * @private */ Metrics: T; /** * See analysis button is removed from insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ SeeAnalysis: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATScoreTagline: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ AgentEffortTagline: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CustomerEffortTagline: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATScoreTitle: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CustomerEffortTitle: T; /** * Text coming from backend. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ AgentEffortTitle: T; /** * MetricDetail Text is removed from conversation insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ MetricDetail: T; /** * Export to csv button is removed from conversation insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ ExportCsv: T; /** Title of Insights section in conversational insights * @since 2.10.0 * @private */ InsightsHeading: T; /** * Text is removed from conversation insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ InsightsWarningTitle: T; /** * Correlated semantic section removed from insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CorrelatedSemanticHelpText: T; /** Title of breakdown by channel chart for Predicted CSAT metric in conversational insights * @since 2.10.0 * @private */ ChannelCSATChartTitle: T; /** Title of breakdown by channel chart for Agent Experience metric in conversational insights * @since 2.10.0 * @private */ ChannelAgentExperienceChartTitle: T; /** Title of breakdown by channel chart for Customer Effort metric in conversational insights * @since 2.10.0 * @private */ ChannelCustomerEffortChartTitle: T; /** Title of breakdown by channel chart for Repeat call risk metric in conversational insights * @since 2.10.0 * @private */ ChannelRepeatCallRateChartTitle: T; /** Legend Text of charts for High Predicted CSAT in conversational insights * @since 2.10.0 * @private */ HighCSATLegend: T; /** Legend Text of charts for Low Predicted CSAT in conversational insights * @since 2.10.0 * @private */ LowCSATLegend: T; /** Legend Text of charts for Neutral Predicted CSAT in conversational insights * @since 2.10.0 * @private */ MediumCSATLegend: T; /** Legend Text of charts for Neutral metric values in conversational insights * @since 2.10.0 * @private */ NeutralMetricLegend: T; /** Legend Text of charts for Low metric values in conversational insights * @since 2.10.0 * @private */ LowMetricLegend: T; /** Legend Text of charts for High metric values in conversational insights * @since 2.10.0 * @private */ HighMetricLegend: T; /** * Helptext removed from the charts. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATBarChartHelpText: T; /** * Helptext removed from the charts. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATAgentsPieChartHelpText: T; /** * Helptext removed from the charts. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATBarChartHelpLinkText: T; /** * Helptext removed from the charts. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ CSATAgentsPieChartLinkText: T; /** Title of Agent distribution chart for Predicted CSAT metric in conversational insights * @since 2.10.0 * @private */ PredictedCSATByAgentsChartTitle: T; /** Queues Breakdown table header: Queue name * @since 2.10.0 * @private */ QueueTableHeader: T; /** Agent Breakdown table header: Agent name * @since 2.10.0 * @private */ AgentTableHeader: T; /** Topics Breakdown table header for Predicted CSAT * @since 2.10.0 * @private */ PredictedCsatByTopicsTableHeader: T; /** Breakdown table header: Total number of conversations * @since 2.10.0 * @private */ TotalInteractionsTableHeader: T; /** Topics Breakdown table header for Agent Experience * @since 2.10.0 * @private */ PredictedAgentExperienceByTopicsTableHeader: T; /** Topics Breakdown table header for Customer Effort * @since 2.10.0 * @private */ PredictedCustomerEffortByTopicsTableHeader: T; /** Topics Breakdown table header for Repeat call risk * @since 2.10.0 * @private */ PredictedRepeatCallRateByTopicsTableHeader: T; /** Breakdown table column header: Average score * @since 2.10.0 * @private */ AverageCSATTableHeader: T; /** * @since 2.8.2 * @private * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use AverageCSATTableHeader instead * @altRecommendationExample * templates.AverageCSATTableHeader(); */ AverageTimeTableHeader: T; /** Conversations table header: Repeat call risk score * @since 2.10.0 * @private */ RepeatCallRateTableHeader: T; /** aria label for the Queues Breakdown table * @since 2.10.0 * @private */ QueueMetricsTableTitle: T; /** aria label for the Topic Breakdown table * @since 2.10.0 * @private */ TopicMetricsTableTitle: T; /** aria label for the Agent Breakdown table * @since 2.10.0 * @private */ AgentMetricsTableTitle: T; /** aria label for the Conversations table * @since 2.10.0 * @private */ ConversationMetricsTableTitle: T; /** * Date last updated section is removed. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ DateLastUpdated: T; /** * @since 2.8.2 * @private * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use InsightsErrorStateTitle instead * @altRecommendationExample * templates.InsightsErrorStateTitle(); */ FailedToFetchReportErrorTitle: T; /** * @since 2.8.2 * @private * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use ContactSupportText instead * @altRecommendationExample * templates.ContactSupportText(); */ FailedToFetchReportErrorText: T; /** Text for the Insights trending down Badge * @since 2.10.0 * @private */ InsightsTrendingDownTitle: T; /** Text for the Insights trending up Badge * @since 2.10.0 * @private */ InsightsTrendingUpTitle: T; /** Heading text for the Reasons in Insight cards * @since 2.10.0 * @private */ InsightsReasonCategorySubHeading: T; /** * Factors section is removed from insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ InsightsFactorsCategorySubHeading: T; /** * correlated Agents category section is removed from insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ InsightsAgentsCategorySubHeading: T; /** Conversational Insights page title * @since 2.10.0 * @private */ AiInsightsPageHeading: T; /** * See details button is removed from insights. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ InsightsHistorySeeDetails: T; /** * Go to a specific page in pagination not supported. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.8.0 * @since 2.7.0 * @private */ GoToPagePaginationString: T; /** Label for pagination previous page button * @since 2.10.0 * @private */ GoToPreviousPagePaginationString: T; /** Label for pagination next page button * @since 2.10.0 * @private */ GoToNextPagePaginationString: T; /** Error text for invalid Date selection * @since 2.10.0 * @private */ SelectedDateErrorMessage: T; /** Title Text for Insights not available page * @since 2.10.0 * @private */ InsightsDataGatheringStateTitleText: T; /** Help Text for Conversational Insights Error fallback page * @since 2.10.0 * @private */ ContactSupportText: T; /** Title Text for Conversational Insights Error fallback page * @since 2.10.0 * @private */ InsightsErrorStateTitle: T; /** Title Text for Supervisor owning zero teams Error fallback * @since 2.10.0 * @private */ SupervisorOwnsZeroTeamsErrorStateTitle: T; /** Button Text for Applying filters * @since 2.10.0 * @private */ FilterApplyText: T; /** Metric description for Predicted CSAT * @since 2.10.0 * @private */ CSATPopoverContent: T; /** Metric description for Agent Experience * @since 2.10.0 * @private */ AgentExperiencePopoverContent: T; /** Metric description for Repeat call risk * @since 2.10.0 * @private */ MultitouchRiskPopoverContent: T; /** Metric description for Customer Effort * @since 2.10.0 * @private */ CustomerEffortPopoverContent: T; /** Text displayed when the filter search has no results * @since 2.10.0 * @private */ FiltersNoResultFound: T; /** Label for Channel Filter * @since 2.10.0 * @private */ ChannelsFilterLabel: T; /** Label for Queues Filter * @since 2.10.0 * @private */ QueuesFilterLabel: T; /** Label for Workers Filter * @since 2.10.0 * @private */ AgentsFilterLabel: T; /** Label for Topics Filter * @since 2.10.0 * @private */ TopicsFilterLabel: T; /** Label for Teams Filter * @since 2.10.0 * @private */ TeamsFilterLabel: T; /** Label for Pagination component of Queues table * @since 2.10.0 * @private */ QueueMetricsPaginationLabel: T; /** Label for Pagination component of Topics table * @since 2.10.0 * @private */ TopicMetricsPaginationLabel: T; /** Label for Pagination component of Agents table * @since 2.10.0 * @private */ AgentMetricsPaginationLabel: T; /** Label for Pagination component of Conversations table * @since 2.10.0 * @private */ ConversationMetricsPaginationLabel: T; /** Pagination Label Text for showing page number * @since 2.10.0 * @private */ PaginationPageText: T; /** Help Text for Insights not available page * @since 2.10.0 * @private */ InsightsNoDataFoundText: T; /** * All filter option is removed. No alternative, deprecated before public beta. * @deprecated * @deprecatedSince 2.9.0 * @since 2.8.0 * @private */ AllFilterItem: T; /** Breakdown table column header : percentage of negative conversations * @since 2.10.0 * @private */ NegativeInteractionsTableHeaderName: T; /** Agent Breakdown table column header : percentage of negative conversations for Predicted CSAT * @since 2.10.0 * @private */ NegativeInteractionsCSATColumnHeader: T; /** Agent Breakdown table column header : percentage of negative conversations for Agent Experience * @since 2.10.0 * @private */ NegativeInteractionsAgentExperienceColumnHeader: T; /** Agent Breakdown table column header : percentage of negative conversations for Customer Effort * @since 2.10.0 * @private */ NegativeInteractionsCustomerEffortColumnHeader: T; /** Agent Breakdown table column header : percentage of negative conversations for Repeat call risk * @since 2.10.0 * @private */ NegativeInteractionsRepeatCallRiskColumnHeader: T; /** Title text of trend chart for Predicted CSAT * @since 2.10.0 * @private */ CSATOverTime: T; /** Title text of trend chart for Agent Experience * @since 2.10.0 * @private */ AgentExperienceOverTime: T; /** Title text of trend chart for Customer Effort * @since 2.10.0 * @private */ CustomerEffortOverTime: T; /** Title text of trend chart for Repeat call risk * @since 2.10.0 * @private */ RepeatCallRateOverTime: T; /** Title of Agent distribution chart for Agent Experience metric in conversational insights * @since 2.10.0 * @private */ AgentExperienceDistribution: T; /** Title of Agent distribution chart for Customer Effort metric in conversational insights * @since 2.10.0 * @private */ CustomerEffortDistribution: T; /** Title of Agent distribution chart for Repeat call risk metric in conversational insights * @since 2.10.0 * @private */ RepeatCallRateDistribution: T; /** Conversations table column header : Timestamp * @since 2.10.0 * @private */ ConversationTableTimeHeaderText: T; /** Conversations table column header : Conversation Id * @since 2.10.0 * @private */ ConversationTableInteractionHeaderText: T; /** Conversations table column header : Conversation preview * @since 2.10.0 * @private */ ConversationTablePreviewHeaderText: T; /** * @since 2.8.2 * @private * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use AverageCSATTableHeader instead * @altRecommendationExample * templates.AverageCSATTableHeader(); */ ConversationTableCsatScoreHeaderText: T; /** * @since 2.7.0 * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use DeletedRowText instead * @altRecommendationExample * templates.DeletedRowText(); */ DeletedQueueRowText: T; /** Text for deleted table row * @since 2.10.0 * @private */ DeletedRowText: T; /** aria label for the Conversations table * @since 2.10.0 * @private */ ConversationsDrilldownPanelLabel: T; /** popover text for the disabled Agent filter pill * @since 2.10.0 * @private */ DisabledAgentFilterPillPopoverText: T; /** Title Text for drilldown side panel * @since 2.10.0 * @private */ ConversationsDrilldownTitleText: T; /** Text suffix for drilldown side panel title * @since 2.10.0 * @private */ ConversationsSuffix: T; /** Trend chart legend text for scores * @since 2.10.0 * @private */ TrendChartLegendScore: T; /** Trend chart legend text for percentages * @since 2.10.0 * @private */ TrendChartLegendPercentage: T; /** * @since 2.8.2 * @deprecated * @deprecatedSince 2.9.0 * @altRecommendation Please use TrendChartLegendScore instead * @altRecommendationExample * templates.TrendChartLegendScore(); */ TrendChartLegendMinutes: T; /** Trend chart title text for Day granularity * @since 2.10.0 * @private */ TrendValueDayTitle: T; /** Trend chart title text for Week granularity * @since 2.10.0 * @private */ TrendValueWeekTitle: T; /** Trend chart title text for Month granularity * @since 2.10.0 * @private */ TrendValueMonthTitle: T; /** Trend chart title text for Quarter granularity * @since 2.10.0 * @private */ TrendValueQuarterTitle: T; /** Trend chart tooltip text * @since 2.10.0 * @private */ TrendTooltipInteractionText: T; /** Part of Trend chart tooltip text : From * @since 2.10.0 * @private */ TrendTooltipFromText: T; /** Part of Trend chart tooltip text : To * @since 2.10.0 * @private */ TrendTooltipToText: T; /** Title text of Conversations page * @since 2.10.0 * @private */ ConversationPageTitleText: T; /** Title text of Conversations page Tags section * @since 2.10.0 * @private */ ConversationPageTagsTitleText: T; /** Knowledge Base */ CopilotSidePanelHeader: T; CopilotSidePanelLabel: T; CloseCopilotSidePanelLabel: T; OpenCopilotSidePanelLabel: T; CloseCopilotSidePanel: T; CopyCopilotButton: T; CopilotEmptyStateHeading: T; CopilotEmptyStateSubHeading: T; CopilotMessageAuthorName: T; CopilotAgentAuthorName: T; CopilotComposerPlaceholder: T; CopilotComposerAriaLabel: T; CopilotAISaidAriaLabel: T; CopilotSentAriaLabel: T; CopilotStopGeneratingLabel: T; CopilotAIResponseScreenReaderText: T; CopilotGenerationError: T; CopilotGenerationRetry: T; CopilotSendError: T; CopilotConnectionErrorHeading: T; CopilotConnectionErrorSubHeading: T; CopilotConnectionErrorRefresh: T; CopilotCopyError: T; CopilotCopyAriaLabel: T; CopilotLengthExceededError: T; CopilotViewSourcesButton: T; CopilotViewSourcesAriaLabel: T; CopilotNoSourcesError: T; CopilotSuggestedResponse: T; CopilotAddToComposer: T; CopilotSuggestionsHeading: T; CopilotSuggestionsSubHeading: T; CopilotSuggestionsErrorHeading: T; CopilotSuggestionsErrorSubHeading: T; CopilotSuggestionsTooltip: T; CopilotChatTooltip: T; CopilotThumbsUp: T; CopilotThumbsDown: T; CopilotCopyTooltip: T; CopilotOnboardingPopoverHeader: T; CopilotOnboardingPopoverDescription: T; CopilotOnboardingPopoverLearnMore: T; CopilotOnboardingPopoverClose: T; CopilotRegenerateResponse: T; CopilotRegenerate: T; CopilotRegenerateFormal: T; CopilotRegenerateFriendly: T; /** Text for Filter title * @since 2.10.0 * @private */ FilterByHeadingText: T; /** Text for Filters help text * @since 2.10.0 * @private */ FiltersHelpText: T; /** Text for single select Filters help text * @since 2.10.0 * @private */ SingleSelectFilterHelpText: T; /** Text for Date range filter label * @since 2.10.0 * @private */ DateRangeFilterTitleText: T; /** Text for filters clear all button * @since 2.10.0 * @private */ CIFiltersClearAll: T; /** Title text for Agent breakdown disclosure * @since 2.10.0 * @private */ AgentBreakdownDisclosureTitle: T; /** Title text for Queue breakdown disclosure * @since 2.10.0 * @private */ QueueBreakdownDisclosureTitle: T; /** Title text for Topic breakdown disclosure * @since 2.10.0 * @private */ TopicBreakdownDisclosureTitle: T; /** Tooltip text shown on the queue card * @since 2.13.0 */ QueueCardHighlightingTooltip: T; /** Text for health status of queues in warning state * @since 2.13.0 */ QueuesStatsHealthStatusWarning: T; /** Text for health status of queues in critical state * @since 2.13.0 */ QueuesStatsHealthStatusError: T; /** Text for health status of queues when recovered * @since 2.13.0 */ QueuesStatsHealthStatusRecovered: T; /** Text for health status of queues when they are on track * @since 2.13.0 */ QueuesStatsHealthStatusOnTrack: T; /** Tooltip text when some metrics are unselected. * @since 2.13.0 */ QueuesStatsHealthStatusTooltip: T; /** Tooltip text when two or less metrics are unselected are in warning state * @since 2.13.0 */ QueuesStatsHealthStatusWarningTooltip: T; /** Tooltip text when two or less metrics are unselected are in critical state * @since 2.13.0 */ QueuesStatsHealthStatusCriticalTooltip: T; /** Tooltip text when many metrics are unselected are in warning state * @since 2.13.0 */ QueuesStatsHealthStatusMultipleMetricsTooltip: T; TeamsViewFilterTabStatusFilter: T; TeamsViewFilterAgentMetricsTab: T; TeamsViewFilterAgentMetricsTabSubHeading: T; TeamsViewFilterTabTeamsFilter: T; TeamsViewFilterTabTeamsFilterHeading: T; TeamsViewFilterTabQueuesFilterHeading: T; TeamsViewFilterTabQueuesSubHeading: T; TeamsViewFilterTabQueuesError: T; TeamsViewFilterTabQueuesLoading: T; TeamsViewFilterTabTeamsSubHeading: T; TeamsViewFilterRemoveFilters: T; DuplicateAgentInSameConversationError: T; TeamsViewFilterNoDataTitleText: T; TeamsViewFilterNoDataDescText: T; /** Title text for Notification panel * @since 2.11.0 */ NotificationPanelTitle: T; /** Subtitle text for Notification panel * @since 2.11.0 */ NotificationPanelSubtitle: T; /** Text for Mark all alerts as Read button in Notification panel * @since 2.11.0 */ NotificationPanelReadAllButtonText: T; /** Label text for unread filter in Notification panel * @since 2.12.0 */ NotificationsFilterUnreadText: T; /** Text to select all alerts in the notification panel * @since 2.12.0 */ NotificationsFilterAllText: T; /** Text to select unrecovered alerts in the notification panel * @since 2.12.0 */ NotificationsFilterUnRecoveredText: T; /** Label for the filter pill to filter by read status * @since 2.12.0 */ NotificationsFilterByReadStatusLabelText: T; /** Label for the filter pill to filter by alert recovery status * @since 2.12.0 */ NotificationsFilterByRecoveryLabelText: T; /** Text for the clear all filters * @since 2.12.0 */ NotificationsFilterClearAllText: T; /** Text for filter results * @since 2.12.0 */ NotificationsAppliedFilterResults: T; /** Help Text for filter popover * @since 2.12.0 */ NotificationsFiltersFilterPopoverHelpText: T; /** Text to mark a individual alert as read * @since 2.12.0 */ NotificationMessageViewText: T; /** Text to display when there are no alerts * @since 2.11.0 */ NotificationsEmptyTitle: T; /** Supporting text to display when there are no alerts * @since 2.11.0 */ NotificationsEmptySubtitle: T; /** Text to display when there are no alerts when read filter is applied * @since 2.11.0 */ NotificationsEmptyFilterTitle: T; /** Supporting text to display when there are no alerts when read filter is applied * @since 2.11.0 */ NotificationsEmptyFilterSubtitle: T; /** Title text to display when an error occurs while fetching alerts * @since 2.11.0 */ NotificationsErrorTitle: T; /** Subtitle text to display when an error occurs while fetching alerts * @since 2.11.0 */ NotificationsErrorSubtitle: T; /** Helper text to display when an error occurs while fetching alerts * @since 2.11.0 */ NotificationsErrorHelpText: T; /** Text to display when an error occurs while marking the alerts as read * @since 2.11.0 */ NotificationsMutationErrorText: T; /** Label for single combobox to filter all or unrecovered notifications * @since 2.11.0 */ NotificationsFilterText: T; /** Text in the alerts and toasts when the channel name is available * @since 2.11.0 */ NotificationsOptionalChannelName: T; /** Title for alert in the notification panel when the severity is critical * @since 2.11.0 */ NotificationInboxCriticalTitle: T; /** Text for details of alert in the notification panel when the severity is critical * @since 2.11.0 */ NotificationInboxCriticalMessage: T; /** Title for alert in the notification panel when the severity is warning * @since 2.11.0 */ NotificationInboxWarningTitle: T; /** Text for details of alert in the notification panel when the severity is warning * @since 2.11.0 */ NotificationInboxWarningMessage: T; /** Title for alert in the notification panel when the severity is resolved * @since 2.11.0 */ NotificationInboxRecoveredTitle: T; /** Text for details of alert in the notification panel when the severity is resolved * @since 2.11.0 */ NotificationInboxRecoveredMessage: T; /** Title for toast when the severity is critical * @since 2.11.0 */ NotificationToastCriticalTitle: T; /** Text for details of alert in the toast when the severity is critical * @since 2.11.0 */ NotificationToastCriticalMessage: T; /** Title for toast when the severity is warning * @since 2.11.0 */ NotificationToastWarningTitle: T; /** Text for details of alert in the toast when the severity is warning * @since 2.11.0 */ NotificationToastWarningMessage: T; /** Title for toast when the severity is resolved * @since 2.11.0 */ NotificationToastRecoveredTitle: T; /** Text for details of alert in the toast when the severity is resolved * @since 2.11.0 */ NotificationToastRecoveredMessage: T; /** Text for popover apply button * @since 2.11.0 */ NotificationPanelFilterApplyButton: T; SkillsAssignment: T; /** Header for the Empty state of the filter component * @private * @since 2.13.0 */ FilterNoResultFoundHeader: T; /** Message for the Empty state of the filter component * @private * @since 2.13.0 */ FilterNoResultFoundMessage: T; /** Button text for the Empty state of the filter component to clear all filters * @private * @since 2.13.0 */ FilterNoResultFoundClearButton: T; /** Text for content type filter checkbox legend * @private * @since 2.13.0 */ ContentTypeFilterCheckBoxLegend: T; /** Text for the content type filter checkbox help text * @private * @since 2.13.0 */ ContentTypeFilterCheckBoxHelpText: T; /** Title Text for the Team based error in insights * @private * @since 2.14.0 */ InsightsTeamBasedSegregationErrorTitle: T; /** Description Text for the Team based error in insights * @private * @since 2.14.0 */ InsightsTeamBasedSegregationErrorMessage: T; /** Title Text for the general error in insights * @private * @since 2.14.0 */ InsightsGeneralErrorTitle: T; /** Title Text for no templates found * @private * @since 2.14.0 */ NoContentTemplatesAvailableTitle: T; /** Description Text for could not find any templates * @private * @since 2.14.0 */ NoContentTemplatesAvailableMessage: T; /** Description Text for the general error in insights * @private * @since 2.14.0 */ InsightsGeneralErrorMessage: T; /** IntelligenceSummary Box label * @private * @since 2.16.0 */ IntelligenceSummaryBoxLabel: T; /** IntelligenceSummary loading text * @private * @since 2.16.0 */ IntelligenceSummaryLoadingText: T; /** IntelligenceSummary error text * @private * @since 2.16.0 */ IntelligenceSummaryErrorText: T; } export {};