import { MessageDirection, MessageVisibility } from '../Common/Messages/Message';
import { ChannelType } from '../Common/Channels/ChannelType';
import { ITicketActivity } from './Workflow';
export declare enum TicketConversationRole {
    PRIMARY = "PRIMARY",
    CUSTOMER = "CUSTOMER",
    INTERNAL_DISCUSSION = "INTERNAL_DISCUSSION",
    EXTERNAL_COLLABORATION = "EXTERNAL_COLLABORATION"
}
export interface ITicketConversationReference {
    id: string;
    spaceId: string;
    ticketId: string;
    conversationId: string;
    role: TicketConversationRole;
    sourceMessageId?: string;
    channelType?: ChannelType;
    channelId?: string;
    isPrimary: boolean;
    linkedAt: Date;
    linkedBy?: string;
    unlinkedAt?: Date;
    unlinkedBy?: string;
}
export declare enum TicketMessageActorType {
    CONTACT = "CONTACT",
    AGENT = "AGENT",
    BOT = "BOT",
    SYSTEM = "SYSTEM",
    EXTERNAL_COLLABORATOR = "EXTERNAL_COLLABORATOR"
}
export declare enum TicketMessageEventType {
    CREATED = "CREATED",
    UPDATED = "UPDATED",
    DELETED = "DELETED",
    DELIVERY_STATUS_CHANGED = "DELIVERY_STATUS_CHANGED"
}
export interface ITicketMessageEvent {
    eventId: string;
    spaceId: string;
    ticketId: string;
    conversationId: string;
    messageId: string;
    occurredAt: Date;
    direction: MessageDirection;
    visibility: MessageVisibility;
    actorType: TicketMessageActorType;
    eventType: TicketMessageEventType;
}
export declare enum TicketTimelineEntryType {
    ACTIVITY = "ACTIVITY",
    MESSAGE = "MESSAGE"
}
export interface ITicketMessageReference {
    conversationId: string;
    messageId: string;
}
export type ITicketTimelineEntry = {
    id: string;
    type: TicketTimelineEntryType.ACTIVITY;
    occurredAt: Date;
    activity: ITicketActivity;
} | {
    id: string;
    type: TicketTimelineEntryType.MESSAGE;
    occurredAt: Date;
    messageReference: ITicketMessageReference;
};