import { IContactInfo } from "../Contacts/contacts";
export declare enum TicketStage {
    NEW = "NEW",
    ACTIVE = "ACTIVE",
    RESOLVED = "RESOLVED",
    CLOSED = "CLOSED",
    CANCELLED = "CANCELLED"
}
export declare enum TicketPriority {
    LOW = "LOW",
    MEDIUM = "MEDIUM",
    HIGH = "HIGH",
    URGENT = "URGENT"
}
export declare enum TicketOrigin {
    MANUAL = "MANUAL",
    API = "API",
    IMPORT = "IMPORT",
    AUTOMATION = "AUTOMATION",
    CONVERSATION = "CONVERSATION",
    WEB_FORM = "WEB_FORM",
    SOCIAL_MEDIA = "SOCIAL_MEDIA",
    EMAIL = "EMAIL",
    PHONE = "PHONE",
    OTHER = "OTHER"
}
export declare enum TicketAccessLevel {
    ALL = "ALL",
    GROUP = "GROUP",
    AGENT = "AGENT",
    OWN = "OWN"
}
export type TicketPropertyPrimitive = string | number | boolean | Date | null;
export type TicketPropertyValue = TicketPropertyPrimitive | TicketPropertyValue[] | {
    [key: string]: TicketPropertyValue;
};
export interface ITicketProperty {
    nameKey: string;
    value: TicketPropertyValue;
}
export interface ITicketTagInfo {
    id: string;
    name: string;
    color?: string;
}
export interface ITicketExternalReference {
    system: string;
    externalId: string;
    externalUrl?: string;
    lastSyncedAt?: Date;
}
export interface ITicketAttachment {
    id: string;
    spaceId: string;
    ticketId: string;
    fileName: string;
    mimeType: string;
    sizeBytes: number;
    storageKey: string;
    downloadUrl?: string;
    checksum?: string;
    createdAt: Date;
    createdBy: string;
    deletedAt?: Date;
    deletedBy?: string;
}
export interface ITicketAuditedEntity {
    id: string;
    spaceId: string;
    createdAt: Date;
    createdBy: string;
    updatedAt?: Date;
    updatedBy?: string;
    deletedAt?: Date;
    deletedBy?: string;
}
export type ITicketContactProjection = IContactInfo;
export interface ITicketDateRange {
    from: Date;
    to: Date;
}
export interface ITicketMetricPoint {
    date: Date;
    value: number;
}
export interface ITicketMetricGroup {
    key: string;
    label: string;
    value: number;
}