import { ID } from './Conversation';
import { QueueRoutingPolicy } from './Routing';
export declare const CONVERSATION_QUEUES_COLLECTION = "conversation_queues";
export type QueueSlaTransferBehavior = 'preserve' | 'restart' | 'recalculate';
export type ConversationQueueSlaConfig = {
    enabled: false;
    policyId?: never;
    policyVersion?: never;
    onTransferIn?: never;
} | {
    enabled: true;
    policyId: ID;
    policyVersion: number;
    onTransferIn: QueueSlaTransferBehavior;
};
/**
 * distribution:
 *   visibility follows shared, manual_pull or exclusive routing semantics.
 * all_current:
 *   all authorized queue members can see current queue conversations.
 */
export type QueueMemberAudienceMode = 'distribution' | 'all_current' | 'none';
export type QueueSupervisorAudienceMode = 'all_current' | 'sla_only' | 'escalations_only' | 'none';
export interface ConversationQueueAudienceConfig {
    members: {
        mode: QueueMemberAudienceMode;
        requireActiveParticipation: boolean;
        includeResolved: boolean;
    };
    supervisors: {
        mode: QueueSupervisorAudienceMode;
        includeResolved: boolean;
    };
}
export interface ConversationQueueInfo {
    id: ID;
    name: string;
    color?: string;
    enabled: boolean;
}
/**
 * Conversation routing, supervision and reporting boundary.
 * Groups only provide user membership; they never own conversations.
 */
export interface ConversationQueue {
    id: ID;
    spaceId: ID;
    name: string;
    description?: string;
    color?: string;
    enabled: boolean;
    /**
     * Higher values are evaluated first when multiple queues match.
     */
    priority: number;
    memberGroupIds: ID[];
    supervisorGroupIds: ID[];
    routing: QueueRoutingPolicy;
    sla: ConversationQueueSlaConfig;
    audience: ConversationQueueAudienceConfig;
    version: number;
    createdAt: Date;
    createdByUserId?: ID;
    updatedAt: Date;
    updatedByUserId?: ID;
}
/**
 * Editable Queue definition sent by clients.
 *
 * It excludes id, version and audit fields controlled by the backend. Nested
 * routing, SLA and audience objects use full-replacement semantics.
 */
export interface ConversationQueueDefinitionInput {
    name: string;
    description?: string;
    color?: string;
    enabled: boolean;
    priority: number;
    memberGroupIds: ID[];
    supervisorGroupIds: ID[];
    routing: QueueRoutingPolicy;
    sla: ConversationQueueSlaConfig;
    audience: ConversationQueueAudienceConfig;
}
/**
 * Creates a Queue. commandId makes retries idempotent. The backend assigns
 * queue id, version and audit fields.
 */
export interface CreateConversationQueueRequest {
    commandId: ID;
    spaceId: ID;
    definition: ConversationQueueDefinitionInput;
}
/**
 * Replaces the editable definition of an existing Queue.
 *
 * expectedVersion is the version loaded by the client; it is not incremented
 * by the client. The backend rejects stale writes and returns the updated
 * ConversationQueue with its new version and audit fields.
 */
export interface UpdateConversationQueueRequest {
    commandId: ID;
    spaceId: ID;
    queueId: ID;
    expectedVersion: number;
    definition: ConversationQueueDefinitionInput;
}