import { ChannelType } from "../Common/Channels/ChannelType";
import { ITicketAttachment, ITicketContactProjection, ITicketExternalReference, ITicketProperty, ITicketTagInfo, TicketOrigin, TicketPriority, TicketStage } from "./Common";
import { ITicketFormSubmissionReference } from "./Workflow";
import { ITicketSlaState } from "./Sla";
import { ITicketSecurityState } from "./Security";
import { ITicketApprovalSummary } from "./Approval";
import { ITicketTaskSummary } from "./Task";
import { ITicketConversationReference } from "./Conversation";
import { ITicketRoutingState } from "./Routing";
import { ITicketAISummary } from "./AI";
export interface ITicketResolution {
    resolutionTypeId: string;
    description?: string;
    attachmentIds?: string[];
    resolvedAt: Date;
    resolvedBy: string;
}
export interface ITicket {
    id: string;
    spaceId: string;
    number: number;
    title: string;
    description?: string;
    contactId: string;
    contact?: ITicketContactProjection;
    statusId: string;
    stage: TicketStage;
    priority: TicketPriority;
    origin: TicketOrigin;
    assigneeId?: string;
    assignedGroupId?: string;
    routing?: ITicketRoutingState;
    aiSummary?: ITicketAISummary;
    dueAt?: Date;
    tagIds: string[];
    tags?: ITicketTagInfo[];
    properties: ITicketProperty[];
    attachments?: ITicketAttachment[];
    externalReferences: ITicketExternalReference[];
    version: number;
    categoryId: string;
    requestTypeId?: string;
    channelType?: ChannelType;
    channelId?: string;
    primaryConversationId?: string;
    conversationReferences?: ITicketConversationReference[];
    conversationCount?: number;
    unreadMessageCount?: number;
    lastMessageAt?: Date;
    /** @deprecated Use primaryConversationId and conversationReferences. */
    conversationId?: string;
    /** @deprecated Use ITicketConversationReference.sourceMessageId. */
    messageId?: string;
    sla?: ITicketSlaState;
    security?: ITicketSecurityState;
    approvalSummary?: ITicketApprovalSummary;
    taskSummary?: ITicketTaskSummary;
    resolution?: ITicketResolution;
    formSubmissions?: ITicketFormSubmissionReference[];
    reopenedAt?: Date;
    reopenedBy?: string;
    reopenCount: number;
    createdAt: Date;
    createdBy: string;
    updatedAt?: Date;
    updatedBy?: string;
    deletedAt?: Date;
    deletedBy?: string;
}
export interface ICreateTicketDto {
    title: string;
    description?: string;
    contactId: string;
    statusId?: string;
    priority: TicketPriority;
    origin: TicketOrigin;
    assigneeId?: string;
    assignedGroupId?: string;
    dueAt?: Date;
    tagIds?: string[];
    properties?: ITicketProperty[];
    externalReferences?: ITicketExternalReference[];
    source?: string;
    idempotencyKey?: string;
    categoryId: string;
    requestTypeId?: string;
    channelType?: ChannelType;
    channelId?: string;
    primaryConversationId?: string;
    sourceMessageId?: string;
}
export interface IUpdateTicketDto {
    expectedVersion: number;
    title?: string;
    description?: string;
    priority?: TicketPriority;
    assigneeId?: string;
    assignedGroupId?: string;
    dueAt?: Date;
    tagIds?: string[];
    properties?: ITicketProperty[];
    externalReferences?: ITicketExternalReference[];
    categoryId?: string;
}
export interface IResolveTicketDto {
    expectedVersion: number;
    toStatusId: string;
    resolutionTypeId: string;
    description?: string;
    comment?: string;
    attachmentIds?: string[];
    formSubmissionIds?: string[];
}
export interface IReopenTicketDto {
    expectedVersion: number;
    toStatusId: string;
    reason?: string;
    sourceMessageId?: string;
}
export interface ITicketInboundEvent {
    spaceId: string;
    source: string;
    idempotencyKey: string;
    occurredAt: Date;
    channelType: ChannelType;
    channelId?: string;
    conversationId: string;
    messageId?: string;
    contactId: string;
    subject?: string;
    content?: string;
    attachmentIds?: string[];
    metadata?: {
        [key: string]: string | number | boolean | null;
    };
}
/** Body of GET /tickets/{id}/collaboration. `chatId` is an opaque reference to a
 *  chat group of another service, not a tickets uuid. */
export interface ITicketCollaboration {
    chatId: string | null;
}