import type { ITicketAuditedEntity } from "./Common";
/** Whether the response is meant for a customer-visible reply, an internal note, or both. */
export declare enum QuickResponseContentType {
    PUBLIC = "PUBLIC",
    INTERNAL = "INTERNAL",
    BOTH = "BOTH"
}
/** Per-response lifecycle status. `DISABLED` keeps the response persisted and assigned to its category. */
export declare enum QuickResponseStatus {
    ENABLED = "ENABLED",
    DISABLED = "DISABLED"
}
/**
 * Fixed, closed list of supported content languages. Extending this list is a
 * deliberate, versioned change — a caller cannot introduce an arbitrary
 * locale.
 */
export declare enum LanguageCode {
    ES = "ES",
    EN = "EN",
    PT = "PT"
}
/**
 * Own category taxonomy for quick responses. A response count is intentionally
 * NOT part of this interface: it is DERIVED (COUNT of active responses in the
 * category) and never persisted.
 */
export interface ITicketQuickResponseCategory extends ITicketAuditedEntity {
    name: string;
    displayOrder: number;
    enabled: boolean;
}
/**
 * One prepared text. `applicableCategoryIds`/`applicableSubcategoryIds` point
 * at real `ITicketCategory` rows. `roleIds`/`groupIds`/`userIds` express
 * VISIBILITY only (discoverability), never extra ticket permissions. Empty
 * visibility arrays mean "everyone".
 */
export interface ITicketQuickResponse extends ITicketAuditedEntity {
    title: string;
    description?: string;
    categoryId: string;
    content: string;
    contentType: QuickResponseContentType;
    language: LanguageCode;
    /** Catalog variable keys referenced by `content` (e.g. `ticketNumber`, `customerName`). */
    variablesUsed: string[];
    applicableCategoryIds: string[];
    applicableSubcategoryIds: string[];
    applicableRequestTypeIds: string[];
    applicablePortalIds: string[];
    /** Agent-group scope dimension (mirrors `groupIds`/`roleIds`/`userIds`). */
    applicableGroupIds: string[];
    roleIds: string[];
    groupIds: string[];
    userIds: string[];
    status: QuickResponseStatus;
}
type AuditKeys = keyof ITicketAuditedEntity;
export type CreateTicketQuickResponseCategoryDto = Omit<ITicketQuickResponseCategory, AuditKeys>;
export type UpdateTicketQuickResponseCategoryDto = Partial<CreateTicketQuickResponseCategoryDto>;
export type CreateTicketQuickResponseDto = Omit<ITicketQuickResponse, AuditKeys>;
export type UpdateTicketQuickResponseDto = Partial<CreateTicketQuickResponseDto>;
export {};