{ "application": { "universalIdentifier": "7880eb3d-e2cd-4396-a9ed-159b1eecb2fd", "displayName": "Talqui Chat", "description": "AI-powered chat for Webchat, WhatsApp and Instagram integrated to your CRM", "aboutDescription": "
\n \"Talqui\n\n

Talqui for Twenty

\n\n

\n Every customer and sales conversation — WhatsApp, Instagram, Webchat, Telegram, and Messenger — live inside your Twenty CRM.
\n Contacts created for you, conversations summarized by AI, and an AI agent that can reply on your behalf — all synced automatically.\n

\n\n

\n \"Twenty= 2.8\" />\n \"Channels\"\n \"AI-powered\"\n \"MIT\n \"Website\"\n

\n
\n\n---\n\n**Talqui** unifies your company's messaging channels into a single inbox — and, with this app, into your **Twenty** CRM. Every real conversation your team has with a customer becomes structured CRM data: the contact, the company, the opportunity, and the full story of what was said.\n\nNo exports. No spreadsheets. No copy‑pasting screenshots into notes. Your conversations simply *show up* where your team already works — and, if you want, an AI agent keeps them moving even when nobody is online.\n\n## ✨ Why teams install it\n\n- **Omnichannel, meet your CRM** — WhatsApp, Instagram, Webchat, Telegram, and Messenger all land in Twenty as first‑class records, in real time.\n- **Contacts on autopilot** — the moment a new number or handle reaches out, the Person is created in Twenty and linked to the right Company and Opportunity. Nobody is ever *\"not in the CRM\"* again.\n- **AI that answers for you** — turn on Talqui's AI to reply across your connected channels, day or night, in your tone — and every one of those AI conversations is logged in Twenty just like a human one.\n- **AI summaries, not transcripts** — every conversation arrives with an AI‑written summary, the reason behind the contact, and a satisfaction score. The story in seconds, the full thread one click away.\n- **A history your reps actually read** — a dedicated **Conversations** tab on every Person, Company, and Opportunity, so the last talk, the channel, and the sentiment are always at hand.\n- **Zero upkeep** — tickets, service calls, and sales chats are recorded automatically, the instant they happen.\n\n## 🤖 Let AI handle the conversation\n\nTalqui isn't just a pipe into your CRM — it can **talk for you**. Enable an AI agent on any connected channel and it will:\n\n- **Reply automatically** across WhatsApp, Instagram, Webchat, Telegram, and Messenger, in your brand's voice.\n- **Qualify and route** — answer common questions, capture intent, and hand off to a human the moment it matters.\n- **Never break the record** — everything the AI says and hears is captured in Twenty: the contact, the conversation, the summary, and the outcome stay perfectly in sync.\n\nYour team scales its coverage without losing a single data point — the plugin makes sure the CRM always reflects reality.\n\n## 💬 What lands in Twenty\n\nEach conversation becomes a **Conversation** record, fully linked to the right Person, Company, and Opportunity:\n\n| Field | What it tells you |\n| --- | --- |\n| **Channel** | WhatsApp, Instagram, Webchat, Telegram, or Messenger |\n| **Started / Ended / Duration** | When it happened and how long it took |\n| **AI summary** | The conversation, distilled |\n| **Motive** | Why the customer reached out |\n| **CSAT score** | How the interaction felt to the customer |\n| **Direct link** | One click back to the live thread in Talqui |\n| **Conversation notes** | Follow‑up notes tied to the exact talk |\n\n## 🤝 Contacts & pipeline, created for you\n\n- **Auto‑created contacts** — a first message is enough to spin up the Person in Twenty. No untracked leads.\n- **Smart association** — new conversations attach to the existing contact instead of cluttering your base with duplicates.\n- **Opportunities in sync** — deals are created and updated automatically from the lead behind each conversation, so your pipeline mirrors what's actually being said.\n\n## 📊 Built for sales and support\n\n- **Sales** — walk into every call knowing the entire conversation history with that contact: what they asked, what was promised, how they felt.\n- **Support** — every service ticket and call is logged against the customer, so the next agent picks up exactly where the last one left off.\n- **Leadership** — channels, motives, and CSAT on your records turn scattered chats into reporting you can trust.\n\n## 🌐 Channels\n\nConnect the channels your customers already use — every message from any of them flows into the same place in Twenty:\n\n- **WhatsApp** — the number your customers text every day.\n- **Instagram** — DMs from your profile, straight into the CRM.\n- **Webchat** — the little chat bubble you install on your website, so visitors can talk to you (or your AI) without leaving the page.\n- **Telegram** — conversations from your Telegram bot or channel.\n- **Messenger** — Facebook Messenger threads from your page.\n\n> More channels are added to Talqui over time — as you connect them, they show up in Twenty automatically, no extra setup on the CRM side.\n\n## 🚀 Get started\n\n1. **Install** — in Twenty, open **Settings → Marketplace**, search for **Talqui**, and click **Install**.\n2. **Connect** — link your Talqui workspace and pick the channels you want to sync (and, optionally, turn on the AI agent).\n3. **Done** — your existing history is backfilled and every new conversation flows into Twenty in real time.\n\n> Requires an active [Talqui](https://talqui.chat/en/) account with at least one connected channel, and a Twenty server on **v2.8 or newer**.\n\n## 💬 Support\n\n- 🌐 Website — [talqui.chat](https://talqui.chat/en/)\n- ✉️ Support — [support@talqui.com](mailto:support@talqui.com)\n- 🐞 Report an issue — [support@talqui.com](mailto:support@talqui.com)\n\n## 🖼️ See it in action\n\n
\n \"Talqui\n

\n One inbox for WhatsApp, Instagram, Webchat, Telegram, and Messenger — the conversations that feed your CRM.\n

\n \"Talqui\n

\n Channels connected to the contact record — conversations, summaries, and history in context.\n

\n \"Talqui\n
\n\n---\n\n
\n Built with 💙 by Talqui · Released under the MIT License\n
\n", "logoUrl": "public/logo.svg", "screenshots": [ "public/interface-01.jpg", "public/interface-02.jpg", "public/integrations-01.jpg" ], "author": "Talqui Chat", "category": "Communication", "websiteUrl": "https://talqui.chat/en/", "emailSupport": "support@talqui.com", "issueReportUrl": "mailto:support@talqui.com", "defaultRoleUniversalIdentifier": "ca41b3b3-bd0d-431c-bfa2-dfc110719b98", "yarnLockChecksum": "037532a9090105ac6d744ab3b28dadc8", "packageJsonChecksum": "ce38ca6d71543d6668e18c181adc82ae" }, "objects": [ { "universalIdentifier": "66434c3c-6581-4777-9c6a-64fb0bbc3feb", "nameSingular": "sessionNote", "namePlural": "sessionNotes", "labelSingular": "Conversation Note", "labelPlural": "Conversation Notes", "description": "A note added during the Talqui service session, mirrored into the CRM. Always belongs to a Conversation.", "icon": "IconNote", "isSearchable": true, "labelIdentifierFieldMetadataUniversalIdentifier": "e9188436-664f-4862-aced-4e747f3aee31", "fields": [ { "universalIdentifier": "e9188436-664f-4862-aced-4e747f3aee31", "type": "TEXT", "name": "name", "label": "Title", "description": "Note title (e.g. the first characters of the content).", "icon": "IconAbc" }, { "universalIdentifier": "b91e5608-871f-4f52-b3e0-a40afd96bc58", "type": "DATE_TIME", "name": "noteCreatedAt", "label": "Created at", "description": "When the note was created on Talqui, during the service session. Differs from Twenty's automatic createdAt, which records the moment of the sync into the CRM.", "icon": "IconCalendarTime", "isNullable": true, "defaultValue": null }, { "universalIdentifier": "c4599c9f-49b5-4438-adc4-8d5463f146ac", "type": "TEXT", "name": "noteBody", "label": "Note", "description": "Content of the note recorded during the service session.", "icon": "IconFileText" }, { "name": "id", "label": "Id", "description": "Id", "icon": "Icon123", "isNullable": false, "defaultValue": "uuid", "type": "UUID", "universalIdentifier": "e083d685-3fbf-53ed-b1aa-9733cc9fcb3e" }, { "name": "createdAt", "label": "Creation date", "description": "Creation date", "icon": "IconCalendar", "isNullable": false, "defaultValue": "now", "type": "DATE_TIME", "universalIdentifier": "5634823a-ea8c-5e86-85fb-db6a647a00cc" }, { "name": "updatedAt", "label": "Last update", "description": "Last time the record was changed", "icon": "IconCalendarClock", "isNullable": false, "defaultValue": "now", "type": "DATE_TIME", "universalIdentifier": "b22eb925-b0e5-5597-b2a2-26b361b43855" }, { "name": "deletedAt", "label": "Deleted at", "description": "Deletion date", "icon": "IconCalendarClock", "isNullable": true, "defaultValue": null, "type": "DATE_TIME", "universalIdentifier": "fbd26ff5-5b13-578c-9b58-e918ab63df89" }, { "name": "createdBy", "label": "Created by", "description": "The creator of the record", "icon": "IconCreativeCommonsSa", "isNullable": false, "defaultValue": { "name": "''", "source": "'MANUAL'" }, "type": "ACTOR", "universalIdentifier": "f77fdd09-b744-59b1-9d70-498364cbec97" }, { "name": "updatedBy", "label": "Updated by", "description": "The workspace member who last updated the record", "icon": "IconUserCircle", "isNullable": false, "defaultValue": { "name": "''", "source": "'MANUAL'" }, "type": "ACTOR", "universalIdentifier": "2f65dd89-34cd-55a1-9af3-b849e6e7d946" }, { "name": "position", "label": "Position", "description": "Position", "icon": "IconHierarchy2", "isNullable": false, "defaultValue": 0, "type": "POSITION", "universalIdentifier": "e4a9cc73-3920-5b50-95a7-8c49bbe6d358" }, { "name": "searchVector", "label": "Search vector", "icon": "IconSearch", "description": "Search vector", "isNullable": true, "defaultValue": null, "type": "TS_VECTOR", "universalIdentifier": "c70b803a-f8a1-57c2-8ca1-7ffd7046274b" }, { "name": "timelineActivities", "label": "Timeline Activities", "description": "Conversation Notes tied to the SessionNote", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "75472b9a-8571-566c-8717-bd9b04e7c263", "relationTargetFieldMetadataUniversalIdentifier": "048fd101-a0c0-519a-b8b8-7acb4c041be5", "relationTargetObjectMetadataUniversalIdentifier": "20202020-6736-4337-b5c4-8b39fae325a5" }, { "name": "attachments", "label": "Attachments", "description": "Conversation Notes tied to the SessionNote", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "3bb63f9a-bb0c-5db5-bf77-df7dd72ce61e", "relationTargetFieldMetadataUniversalIdentifier": "4c4fb6e5-0f2a-5ef1-85bf-483f6b35348d", "relationTargetObjectMetadataUniversalIdentifier": "20202020-bd3d-4c60-8dca-571c71d4447a" }, { "name": "noteTargets", "label": "Note Targets", "description": "Conversation Notes tied to the SessionNote", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "4c863445-0a4e-5847-8357-5b9ea9644662", "relationTargetFieldMetadataUniversalIdentifier": "1a4624ef-3117-5185-a075-3c3228519867", "relationTargetObjectMetadataUniversalIdentifier": "20202020-fff0-4b44-be82-bda313884400" }, { "name": "taskTargets", "label": "Task Targets", "description": "Conversation Notes tied to the SessionNote", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "d4065a3b-ee25-512b-8734-4582cbfa1cd0", "relationTargetFieldMetadataUniversalIdentifier": "52addaee-8075-5492-bc89-a8c2722ff61c", "relationTargetObjectMetadataUniversalIdentifier": "20202020-5a9a-44e8-95df-771cd06d0fb1" } ] }, { "universalIdentifier": "ce892978-2336-4d31-a146-85872d516fce", "nameSingular": "session", "namePlural": "sessions", "labelSingular": "Conversation", "labelPlural": "Conversations", "description": "A Talqui customer-service session mirrored into the CRM. Points to the original session on the Talqui platform.", "icon": "IconMessageCircle", "isSearchable": true, "labelIdentifierFieldMetadataUniversalIdentifier": "9eb6fdec-ea9a-4351-bd2d-01c38482095d", "fields": [ { "universalIdentifier": "9eb6fdec-ea9a-4351-bd2d-01c38482095d", "type": "TEXT", "name": "name", "label": "Title", "description": "Session title. Filled by the events bridge (e.g. \"Conversation with {contact} — {date}\").", "icon": "IconAbc" }, { "universalIdentifier": "e1e4fb47-53de-42c3-925c-e5b07dfb2f89", "type": "SELECT", "name": "channel", "label": "Channel", "description": "Channel family the session happened on in Talqui.", "icon": "IconPlug", "defaultValue": "'OTHER'", "options": [ { "id": "fbded1c2-e797-4bbb-89b4-7fc4f3a3642e", "value": "WHATSAPP", "label": "WhatsApp", "position": 0, "color": "green" }, { "id": "7be3b624-77ea-414f-bdad-24674c8370f5", "value": "INSTAGRAM", "label": "Instagram", "position": 1, "color": "pink" }, { "id": "377ea49d-2420-47fd-befe-1653dc6f4e6f", "value": "MERCADOLIVRE", "label": "Mercado Livre", "position": 2, "color": "yellow" }, { "id": "d1dd2f89-76b2-4e50-92cf-7c29cfa8494a", "value": "MESSENGER", "label": "Messenger", "position": 3, "color": "blue" }, { "id": "4ed6aa08-4d7a-4adb-ba62-8ce85453f602", "value": "TELEGRAM", "label": "Telegram", "position": 4, "color": "sky" }, { "id": "a6b72a68-bf11-4cb8-92ca-f77f2c230c86", "value": "WEBCHAT", "label": "Webchat", "position": 5, "color": "purple" }, { "id": "c2ca6adb-190d-4905-84cf-b40936031de3", "value": "IFOOD", "label": "iFood", "position": 6, "color": "red" }, { "id": "9f7be3c9-9920-4bdb-8a46-fed5bad9cbc7", "value": "EMAIL", "label": "Email", "position": 7, "color": "gray" }, { "id": "f1e8aaf8-dca8-4ee3-8d7e-fbfa65d9c2f6", "value": "OTHER", "label": "Other", "position": 8, "color": "gray" } ] }, { "universalIdentifier": "8a33e25f-1dd8-490a-8ace-2fb44d861242", "type": "DATE_TIME", "name": "startedAt", "label": "Started at", "description": "When the session started on Talqui (session.createdAt).", "icon": "IconCalendarTime", "isNullable": true, "defaultValue": null }, { "universalIdentifier": "4f506405-2d82-465b-8837-6e4451bba7fa", "type": "DATE_TIME", "name": "endedAt", "label": "Ended at", "description": "When the session was closed on Talqui (session.closedAt).", "icon": "IconCalendarOff", "isNullable": true, "defaultValue": null }, { "universalIdentifier": "002aa75b-b157-4958-9e7f-cb306dfd15fd", "type": "NUMBER", "name": "durationSec", "label": "Duration (s)", "description": "Session duration in seconds (endedAt - startedAt). Empty while the session is open.", "icon": "IconClock", "isNullable": true, "defaultValue": null }, { "universalIdentifier": "8a33b10d-5fa2-4089-8dc3-8c6a7af6b9fb", "type": "LINKS", "name": "url", "label": "URL", "description": "Deep link to the session in the Talqui inbox.", "icon": "IconExternalLink", "isNullable": true, "defaultValue": null }, { "universalIdentifier": "d1e630df-82b5-4098-9f3c-220325d18b94", "type": "TEXT", "name": "externalId", "label": "External ID", "description": "Talqui sessionID. Upsert key for the events bridge — do not edit manually.", "icon": "IconKey" }, { "universalIdentifier": "769554b2-6dd6-4150-91c5-2179a506ca11", "type": "TEXT", "name": "summary", "label": "Summary", "description": "Session summary generated on Talqui (session.sessionSummary).", "icon": "IconFileText" }, { "universalIdentifier": "a887b5b7-755b-4dce-b620-0d3af6e553f6", "type": "RATING", "name": "csatScore", "label": "CSAT score", "description": "Customer rating in stars (1-5). Empty when the contact did not rate — on Talqui, stars=0 means \"not rated\" and must never become 0 stars here.", "icon": "IconStars", "isNullable": true, "defaultValue": null, "options": [ { "id": "21f992c8-421a-4908-b025-d8d1fe464128", "value": "RATING_1", "label": "1", "position": 0 }, { "id": "cfa68be9-cd9e-44b2-9b91-b41535d0f7e0", "value": "RATING_2", "label": "2", "position": 1 }, { "id": "54eb2a42-8707-4f61-a0d7-7461568d0b72", "value": "RATING_3", "label": "3", "position": 2 }, { "id": "82ac27b9-2c28-4492-bcb7-aca4f6f34cef", "value": "RATING_4", "label": "4", "position": 3 }, { "id": "b25c26f2-2c80-4986-8a97-86107b1e9276", "value": "RATING_5", "label": "5", "position": 4 } ] }, { "universalIdentifier": "4193c755-ef60-425e-90ef-1c754e26c1d3", "type": "TEXT", "name": "serviceMotive", "label": "Service motive", "description": "Service/close motive recorded on Talqui (session.closeMotive).", "icon": "IconFlag" }, { "universalIdentifier": "b52bd069-bf24-439d-a44a-89e30203961d", "type": "TEXT", "name": "utmSource", "label": "UTM Source", "description": "Traffic source of the conversation (CTWA: \"instagram\"). Set by the events bridge.", "icon": "IconRoute", "isNullable": true }, { "universalIdentifier": "5726e06c-bd05-470f-b557-6b0164640e03", "type": "TEXT", "name": "utmMedium", "label": "UTM Medium", "description": "Traffic medium of the conversation (CTWA: \"paid_social\"). Set by the events bridge.", "icon": "IconRoute", "isNullable": true }, { "universalIdentifier": "bd8cc3e5-8a21-4492-bfc4-67d0ec26d1be", "type": "TEXT", "name": "utmContent", "label": "UTM Content", "description": "Creative/ad identifier of the conversation (CTWA: the Meta ad id). Set by the events bridge.", "icon": "IconRoute", "isNullable": true }, { "universalIdentifier": "cd05059c-f12e-497d-8104-f8b4073c91b3", "type": "TEXT", "name": "utmCampaign", "label": "UTM Campaign", "description": "Campaign of the conversation. For CTWA the ad->campaign lookup is deferred to the CAPI phase; empty for now.", "icon": "IconRoute", "isNullable": true }, { "universalIdentifier": "3098d356-7374-4f95-bb9b-3c715684a2b5", "type": "TEXT", "name": "metaAdId", "label": "Meta Ad ID", "description": "Meta ad the CTWA conversation came from (session.sessionMeta.referralSourceId). Set by the events bridge.", "icon": "IconBrandMeta", "isNullable": true }, { "universalIdentifier": "1bab2e39-1166-449d-ba6f-99bc48edee29", "type": "TEXT", "name": "ctwaClid", "label": "CTWA Click ID", "description": "Meta Click-to-WhatsApp click id (session.sessionMeta.referralCtwaClid) — key for Meta CAPI. Set by the events bridge.", "icon": "IconBrandWhatsapp", "isNullable": true }, { "universalIdentifier": "e742d1d0-69ba-4303-8c62-994686c4cdf5", "type": "TEXT", "name": "talquiLeadId", "label": "Talqui Lead ID", "description": "Talqui lead id (session.sessionMeta.tlID) — mirrors the opportunity key when the conversation carries one. Set by the events bridge.", "icon": "IconTypography", "isNullable": true }, { "name": "id", "label": "Id", "description": "Id", "icon": "Icon123", "isNullable": false, "defaultValue": "uuid", "type": "UUID", "universalIdentifier": "bd30f6d3-ccea-5ffa-9ffe-f35560b5e340" }, { "name": "createdAt", "label": "Creation date", "description": "Creation date", "icon": "IconCalendar", "isNullable": false, "defaultValue": "now", "type": "DATE_TIME", "universalIdentifier": "cf9b3cdd-1f80-5b63-a67b-15dca394a1f5" }, { "name": "updatedAt", "label": "Last update", "description": "Last time the record was changed", "icon": "IconCalendarClock", "isNullable": false, "defaultValue": "now", "type": "DATE_TIME", "universalIdentifier": "e46dc69a-31a1-5dce-b500-8a52193294f8" }, { "name": "deletedAt", "label": "Deleted at", "description": "Deletion date", "icon": "IconCalendarClock", "isNullable": true, "defaultValue": null, "type": "DATE_TIME", "universalIdentifier": "4e2a8e8f-eacc-5aaf-ab86-dc96f1468b45" }, { "name": "createdBy", "label": "Created by", "description": "The creator of the record", "icon": "IconCreativeCommonsSa", "isNullable": false, "defaultValue": { "name": "''", "source": "'MANUAL'" }, "type": "ACTOR", "universalIdentifier": "4e182fb8-22b3-5902-a5c6-58b95eb8d7e8" }, { "name": "updatedBy", "label": "Updated by", "description": "The workspace member who last updated the record", "icon": "IconUserCircle", "isNullable": false, "defaultValue": { "name": "''", "source": "'MANUAL'" }, "type": "ACTOR", "universalIdentifier": "aa1b5115-8fb8-5fe7-af6a-507ddf43e5a8" }, { "name": "position", "label": "Position", "description": "Position", "icon": "IconHierarchy2", "isNullable": false, "defaultValue": 0, "type": "POSITION", "universalIdentifier": "bd2c7f16-22c6-58d5-9c62-5ae1cf4d1c71" }, { "name": "searchVector", "label": "Search vector", "icon": "IconSearch", "description": "Search vector", "isNullable": true, "defaultValue": null, "type": "TS_VECTOR", "universalIdentifier": "0a0c5efb-53cb-502a-a04e-30b533893fad" }, { "name": "timelineActivities", "label": "Timeline Activities", "description": "Conversations tied to the Session", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "f9a42bad-2126-5b59-bc49-ac94c046a507", "relationTargetFieldMetadataUniversalIdentifier": "ee4fdd74-7146-53da-b94e-cdb7f41e52f5", "relationTargetObjectMetadataUniversalIdentifier": "20202020-6736-4337-b5c4-8b39fae325a5" }, { "name": "attachments", "label": "Attachments", "description": "Conversations tied to the Session", "icon": "IconBuildingSkyscraper", "isNullable": true, "type": "RELATION", "universalSettings": { "relationType": "ONE_TO_MANY" }, "universalIdentifier": "1cdc8fba-22b6-5525-bd6b-b35a30382123", "relationTargetFieldMetadataUniversalIdentifier": "9f0b7a69-3f8d-5fd2-80e9-d245fca89593", "relationTargetObjectMetadataUniversalIdentifier": 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