# Stakeholder Communication Quick Reference

## Pyramid Principle

**Lead with the conclusion.** First line = takeaway. Then support.

## RAG Status

| G | Green — On track |
|---|-------------------|
| A | Amber — At risk; working on it |
| R | Red — Off track; needs intervention |

## Status Update Structure

1. **What happened** — Completed, shipped
2. **What's next** — Planned
3. **Blockers** — What's in the way
4. **Risks** — What might go wrong + mitigation

## Audience Quick Guide

| Audience | Want |
|----------|------|
| Executives | Outcomes, timeline, risks, decisions |
| Engineers | Blockers, dependencies, scope |
| Product | Priorities, trade-offs |
| Customers | When, what's new |

## Stakeholder Grid

| | Low Interest | High Interest |
|---|--------------|----------------|
| **High Power** | Keep satisfied | Manage closely |
| **Low Power** | Monitor | Keep informed |

## Bad News Template

1. State the fact
2. Explain cause
3. What you're doing
4. What you need
5. Next update when

## Status Template (Short)

```
RAG: [G/A/R] | TL;DR: [One sentence]

Completed: [Bullets]
Next: [Bullets]
Blockers: [Blocker + owner]
Risks: [Risk + mitigation]
```

## Cadence Examples

| Who | Cadence | Format |
|-----|---------|--------|
| Core team | Daily | Standup, Slack |
| Leads | Weekly | Written + call |
| Execs | Bi-weekly | Written (pyramid) |

## Written vs Verbal

| Written | Verbal |
|---------|--------|
| Status, decisions, specs | Alignment, sensitive topics |
| Async, record | Real-time, Q&A |

## Mermaid: Stakeholder Grid

```mermaid
quadrantChart
  x-axis Low Interest --> High Interest
  y-axis Low Power --> High Power
  quadrant-1 Manage closely
  quadrant-2 Keep informed
  quadrant-3 Monitor
  quadrant-4 Keep satisfied
```

## Avoiding Overload

- 1 page max (exec)
- Bullets over paragraphs
- Link to details
- Consistent format
- RAG + key points first