export declare class Agent {
  static get(userId?: string): Agent;
  getName(): string;
  getPresence(): Record<any, any>;
  getUserName(): string;
  setPresence(setRequest?: any): Record<any, any>;
  static testAgentEligibility(
    documentTable?: string,
    documentSysId?: string,
    agentSysIds?: Array<any>
  ): Record<any, any>;
  constructor();

  getAgentPresenceStateId(): string;
  getAgentPresenceStateName(): string;
  getCurrentPresenceStateId(): string;
  getStateIconType(): string;
}