Feature cards Nine card layouts, in light and dark

Relay answers your customers, and hands the hard ones to your team.

Relay is an assistant for online shops. It answers customer emails, chats and calls from your help center and order data, and passes the hard cases to a person.

One assistant for the whole inbox. It answers, acts and asks for help when it should.

01 / 2x2 grid

Answers from your help center

Relay reads your help articles and past replies, and shows where each answer came from.

Works inside your helpdesk

It picks up tickets in Zendesk, replies and updates the status, like a person on your team.

Relay6 open ticketsRunning

Hands off when it should

Refunds over your limit or an upset customer go straight to a person, with the full history.

Follows your rules

Choose what Relay may do on its own, from refunds to order changes.

Set up in an afternoon. Connect what you already wrote and choose how it looks.

02 / Bento

Learns from what you already wrote

Import help articles, saved replies and policies from Zendesk, Notion, Confluence, Google Docs or PDF files.

16 sources read
  • Saved repliesZendesk
  • Help centerNotion
  • Shipping FAQGoogle Docs
  • Returns processConfluence
  • Refund policy.pdfPDF
  • Tone of voice.mdMarkdown
  • Help articlesIntercom
  • Warranty termsGoogle Drive
  • Size guide.pdfPDF
  • MacrosZendesk
  • Holiday hoursGoogle Docs
  • Product specsNotion
  • Product catalogueShopify
  • Order emailsGmail
  • Escalation rulesConfluence
  • Care guide.pdfPDF

Looks like your brand

Set the chat widget’s colours, corners and texture.

Finds past answers

Search every reply your team has sent.

refund damaged Ctrl K
Best matches
  • Refunds for damaged itemsArticle
  • Re: lamp arrived damagedReply
  • Refund without returnMacro
↑↓ to moveEnter to open

A weekly report you can read in a minute. What it solved, what it handed off, and why.

03 / Text and panel

See what it handled

Every Monday you get a short report by email and in Slack.

  • 68% solved without a person, up 7 points
  • 1 min 40 s median first reply
  • 4.8 of 5 average customer rating
Read last week’s report

Numbers from October. Across 1,200 stores that use Relay.

04 / Stat cards

Solved without a person

68%

of all conversations, from the first message to solved, with no one on your team stepping in.

Median first reply

1:40 min

Day and night, weekends included. Before Relay it was 6 hours.

Works with the tools you have. Nothing to install.

05 / Integrations

Connect in a few clicks

Relay reads from your helpdesk, store and docs, and writes back where your team works.

  • Helpdesks: Zendesk, Intercom, Gmail
  • Stores: Shopify, with orders and refunds
  • Docs: Notion, Google Drive, Confluence
See all 40 integrations
Connected apps
6 connected
  • ZendeskReads and answers tickets Connected
  • IntercomAnswers chats on your site Connected
  • ConfluenceReads your team’s how-tos Connected
  • GmailAnswers the support inbox Connected
  • ShopifyLooks up orders and refunds Connected
  • NotionLearns from your help pages Connected
  • Google DriveReads your policies Connected

From a team that uses it. Northwind sells lamps and furniture in three countries.

06 / Testimonial
“We used to need four people on the inbox every weekend. Now Relay answers most of it, and we check the rest on Monday morning.”
Maya LindqvistHead of support, Northwind Supply
−75%

fewer people on the Northwind inbox at weekends since March

  • Before Relay4 people
  • With Relay1 person

Pay for what it solves. Every plan starts with a 14-day trial.

07 / Pricing
Starter
€49per month

For a small shop with one support inbox.

Start a trial
  • 300 solved conversations
  • Email and chat
  • One helpdesk
Growth Most teams
€199per month

For teams that answer customers every day.

Start a trial
  • 2,000 solved conversations
  • Email, chat and voice
  • All integrations
  • Rules and handoffs
Scale
Custom

For several brands, stores and languages.

Talk to sales
  • Any volume
  • Single sign-on
  • A named support engineer

Wherever customers write or call. One assistant, one history.

08 / Tall cards
Lamp arrived brokenSolved
LF
Lena Fischer
The base was cracked when it arrived. Can I get my money back?
Relay
Sorry about that, Lena. I refunded €48.00 to your card. It shows in 3 to 5 days.
Refund policy, section 2
LF
Lena Fischer
Thank you, that was quick.

Email

Answers your support inbox in your tone, with the right policy behind each reply.

Email support
Northwind helpReplies in seconds
Where is order #4790?
It left our Lyon warehouse this morning.
Order #4790Arrives ThursdayShipped
Can I still change the address?
Yes, until 18:00 today. Send me the new one.

Chat

A chat widget for your site that answers at once and passes on to your team.

Chat widget

Voice

Takes phone calls, speaks 32 languages and texts the customer what was agreed.

Phone support

Your developers get it too. It reviews changes, runs the tests and shows each build.

09 / Developer tools

Reviews a change line by line

Relay suggests the exact line in a pull request, and the author applies it from the comment.

Runs the tests from one place

Every test file runs, and you see each result as it arrives, with the time it took.

Follows every build to the end

See each step of a build as it runs, which one is running now and how long the whole run took.