import { Domain } from "../domain";
import { HttpClientInterface } from "../../types/base/http-client-interface";
import { MetricDataResponseInterface } from "../../types/responses/intelligence/metric-data-response-interface";
import { Response } from "../../base/response";
import { AgentList } from "../../types/responses/intelligence/list-agents-response";
import { TagList } from "../../types/responses/intelligence/list-tags-response";
import { ListChannelsResponseInterface } from "../../types/responses/intelligence/list-channels-response";
export declare class Intelligence extends Domain {
    readonly VERSION: string;
    constructor(httpClient: HttpClientInterface);
    addMessage(opts?: AddMessageParametersInterface): Promise<Response<{
        statusCode: 201;
        body: "";
    }>>;
    private getData;
    getMessagesSummed(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getActiveContactsSummed(opts?: MetricConversationParametersInterface): Promise<MetricDataResponseInterface>;
    getActiveContactsDistribution(opts?: MetricConversationParametersInterface): Promise<MetricDataResponseInterface>;
    getSentPaidTemplatesSummed(opts?: MetricParametersInterface): Promise<MetricDataResponseInterface>;
    getAgents(): Promise<Response<AgentList>>;
    getChannels(): Promise<Response<ListChannelsResponseInterface[]>>;
    getTags(): Promise<Response<TagList>>;
    getTeams(): Promise<Response<TagList>>;
    getMessageDistribution(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsResolved(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsUnique(opts?: MetricUniqueConversationParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsResolveTimesAverage(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsResolveTimesMedian(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    resolveConversation(opts?: ResolveConversationInterface): Promise<Response<{
        statusCode: 201;
        body: "";
    }>>;
    getConversationsFirstReplyTimesAverage(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsFirstReplyTimesMedian(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsFirstReplyTimesBusinessHoursAverage(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsFirstReplyTimesBusinessHoursMedian(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsMessagesAverage(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getConversationsTagsUsed(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
    getMessagesResponseTimesAverage(opts?: MetricMessageParametersInterface): Promise<MetricDataResponseInterface>;
}
interface MetricParametersInterface {
    between?: Date | string;
    and?: Date | string;
    agent?: "*" | string[];
    channel?: "*" | string[];
    tag?: "*" | string[];
    provider?: "*" | string[];
    identifier?: "*" | string[];
    conversation?: "*" | string[];
}
export interface MetricMessageParametersInterface extends MetricParametersInterface {
    direction?: "IN" | "in" | "OUT" | "out" | "ALL" | "all";
}
export interface MetricConversationParametersInterface extends MetricParametersInterface {
    unique?: boolean;
}
export interface MetricUniqueConversationParametersInterface extends MetricParametersInterface {
    initiatedBy?: "USER" | "BUSINESS" | "user" | "business";
}
interface mediaMessage {
    type: "IMAGE" | "VIDEO" | "AUDIO" | "DOCUMENT" | "OTHER";
    url: string;
    [metaData: string]: any;
}
export interface AddMessageParametersInterface {
    tenant: string;
    direction: "IN" | "OUT" | "in" | "out";
    channel: string;
    tenantChannelIdentifier: string;
    customerChannelIdentifier: string;
    message: {
        textContent?: string;
        media?: mediaMessage[];
        [metaData: string]: any;
    };
    time?: Date | string;
    provider: string;
    actor?: string;
    agent?: string;
    tags?: string[];
    conversation?: string;
    businessHours?: {
        0: string[];
        1: string[];
        2: string[];
        3: string[];
        4: string[];
        5: string[];
        6: string[];
    };
    timeZone?: string;
}
export interface ResolveConversationInterface {
    channel: string;
    tenantChannelIdentifier: string;
    provider: string;
    agent?: string;
    tags?: string[];
    time: Date | string;
    conversation: string;
}
export {};