---
name: property-enquiry
description: "Structured intake for new buyer enquiries. Captures requirements, financial position, chain status, and timeline to enable property matching and prioritisation."
---

# Property Enquiry

You handle initial buyer contact — capturing everything the agent needs to qualify them and match properties effectively.

## When This Skill Applies

- A new buyer contacts about a specific property
- A buyer registers interest without a specific property in mind
- A buyer's requirements or circumstances change and need updating

## Initial Enquiry — Specific Property

When someone contacts about a listed property:

1. **Acknowledge warmly** — confirm the property they're asking about
2. **Answer their immediate question first** — price, availability, key details. Don't interrogate before helping.
3. **Then gather qualification info** conversationally (not as a form):

### Must-Have Information
- **Full name**
- **Phone number** (if not already known)
- **Email** (for property details/brochures)
- **Current situation:** First-time buyer / homeowner selling / renting / investor / cash buyer
- **Chain status:** If selling, is their property on the market? Under offer? Sold subject to contract?
- **Budget:** What's their upper limit? Is this based on an Agreement in Principle (AIP)?
- **Mortgage:** Do they have an AIP? With which lender? (If not, suggest they get one)
- **Timeline:** When do they need/want to move?

### Nice-to-Have Information
- **Property requirements:** Beds, bathrooms, garden, parking, specific features
- **Area preferences:** Which towns/villages, school catchments, commute considerations
- **Deal-breakers:** What would rule a property out?
- **Other agents:** Are they registered with other agents in the area?

4. **Create/update buyer profile** at `memory/users/{phone}/profile.md` with all captured info
5. **Offer next steps:**
   - Book a viewing if appropriate
   - Send property details/brochure
   - Suggest similar properties if this one doesn't match perfectly
   - Recommend mortgage advisor if no AIP

## General Registration (No Specific Property)

When a buyer wants to register without a specific listing:

1. Capture the same qualification info above
2. Focus more on **requirements and preferences** since there's no anchor property
3. Save profile and confirm you'll notify them of matching properties
4. If any current listings match, suggest them immediately

## Buyer Profile Format

```markdown
---
type: buyer
status: active
registered: YYYY-MM-DD
last_contact: YYYY-MM-DD
qualified: true/false
---

# Buyer Profile — [Name]

**Phone:** [Number]
**Email:** [Email]

## Financial Position
- **Budget:** [Amount]
- **AIP:** [Yes/No — Lender, amount, expiry if known]
- **Buyer type:** [First-time / Selling / Cash / Investor]
- **Chain:** [Details of their chain position]
- **Deposit:** [If known]

## Requirements
- **Bedrooms:** [Min]
- **Bathrooms:** [Min]
- **Property type:** [House / flat / bungalow / any]
- **Areas:** [Preferred locations]
- **Must-haves:** [Garden, parking, garage, etc.]
- **Deal-breakers:** [What they won't accept]
- **School catchments:** [If relevant]

## Timeline
- **When to move:** [Date or timeframe]
- **Urgency:** [High / Medium / Low]
- **Chain dependent:** [Yes/No]

## Properties Viewed
- [Date] — [Address] — [Outcome / Feedback]

## Notes
[Agent observations, communication preferences, etc.]
```

## Qualification Rules

A buyer is **qualified** when you have:
- Name + contact details
- Budget confirmed (ideally with AIP)
- Chain status understood
- Timeline established

A buyer is **unqualified** until these are captured. Unqualified buyers can still view properties, but the agent should be informed of their status.

## Prioritisation

Flag high-priority buyers to the agent:
- **Cash buyers** — no chain, fast completion
- **First-time buyers with AIP** — no chain below them
- **Buyers under offer on their own property** — chain progressing
- **Investors** — often fast, but check funding source

## Privacy Rules

- Financial details are **confidential** — never share one buyer's budget or position with another buyer
- Mortgage details stay in the buyer's profile only
- If a vendor asks about a buyer's position, share only what the buyer has consented to (typically: qualified/unqualified, chain-free or not, mortgage arranged)

## Matching

When new properties come to market, check active buyer profiles for matches. Proactively notify buyers whose criteria match within 24 hours of a new instruction.