import { IVersionsDetails } from '@cee-eng/hydrajs/@types/api/pcm/products';
import { ICaseBugzilla, ICaseChat, ICaseComment, ICaseDetails, ICaseResourceLink, ICepDetails, INotifiedUser } from '@cee-eng/hydrajs/@types/api/public/case';
import { ICaseGroup, IGroupUser } from '@cee-eng/hydrajs/@types/api/public/caseGroups';
import { IEntitlement } from '@cee-eng/hydrajs/@types/api/public/entitlements';
import { IAccount } from '@cee-eng/hydrajs/@types/models/account';
import { ICaseNotificationAddresses } from '@cee-eng/hydrajs/@types/models/case';
import { IContact } from '@cee-eng/hydrajs/@types/models/contact';
import { IAction, IAPIError, IApiResponseDetails } from '@rh-support/types/shared';
import { IServiceLevelInfo } from '@rh-support/utils';
import { Dispatch } from 'react';
import { ICVEWorkflowRecommendation } from '../models/caseCreationWorkflows';
export declare const TITLE_SUMMARY_LENGTH_LIMIT = 255;
export declare const ISSUE_SUMMARY_LENGTH_LIMIT = 20000;
export declare const SUMMARY_LENGTH_LIMIT = 255;
export declare const KTQUESTION_MAX_LIMIT = 4000;
export declare const IDEA_SECOND_KTQUESTION_MAX_LIMIT = 11000;
export declare const ATTACHMENT_DESCRIPTION_LENGTH_LIMIT = 255;
export declare const ESCALATION_SUBJECT_LENGTH_LIMIT = 255;
export declare const ESCALATION_DESCRIPTION_LENGTH_LIMIT = 25000;
export declare const ESCALATION_EXPECTATIONS_LENGTH_LIMIT = 7000;
export declare const ESCALATION_BUSINESS_IMPACT_LENGTH_LIMIT = 32000;
export declare const ESCALATION_SERIALIZED_DESCRIPTION_LENGTH_LIMIT = 32000;
export declare const DESCRIPTION_LENGTH_LIMIT = 32000;
export declare const MODIFIED_DESCRIPTION_LENGTH_LIMIT = 32000;
export declare const HOSTNAME_LENGTH_LIMIT = 255;
export declare const CONTACT_INFO_24X7_LIMIT = 32768;
export declare const CLUSTER_ID_LIMIT = 255;
export declare const CLUSTER_ID_ENABLED_PRODUCTS: string[];
export declare const CASE_REFERENCE_NUMBER_LIMIT = 100;
export declare const PHONE_LIMIT = 23;
export declare const SESSION_NOTIFIED_USERS_INTERNAL_LIMIT = 1024;
export declare const SESSION_NOTIFIED_USERS_EXTERNAL_LIMIT = 1024;
export declare const SESSION_TIME_FRAMES_URGENCY_LIMIT = 32768;
export declare const SESSION_PERIODICITY_OF_ISSUE_LIMIT = 32768;
export declare const SESSION_ISSUE_LIMIT = 32768;
export declare const SESSION_ENVIRONMENT_LIMIT = 32768;
export declare const SESSION_REFERRER_URL_LIMIT = 1024;
export declare const SESSION_NO_CLUSTER_REASON_LENGTH_LIMIT = 255;
export declare const SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT = 255;
export declare const SESSION_PHONE_LENGTH_LIMIT = 23;
export declare const WATSONX_SUMMARY_LIMIT = 255;
export declare const WATSONX_DESCRIPTION_LIMIT = 4000;
export declare const CASE_DETAILS_ISSUE_LIMIT = 20000;
export declare const CASE_DETAILS_TIMEFRAMESANDURGENCY_LIMIT = 4000;
export declare const CASE_DEATILS_ENVIRONMENT_LIMIT = 3000;
export declare const CASE_DEATILS_PERIODICITYOFISSUE_LIMIT = 4000;
export declare const CASE_DEATILS_SOURCE_REFERRER_LIMIT = 255;
export declare const summaryMaxLengthErrorMessage = "Case summary cannot be more than {{limit}} characters.";
export declare enum KtQuestionConstant {
    issue = "Describe your problem. Include specific actions and error messages.",
    timeFramesAndUrgency = "Describe the impact to you or the business",
    environment = "In what environment are you experiencing this behavior?",
    periodicityOfIssue = "How frequently does this behavior occur? Does it occur repeatedly or at certain times?",
    ideaIssue = "Please describe your request"
}
export declare const KTQ2LengthError = "That description exceeds 3000 characters. Try shortening it.";
export declare const KTQ3LengthError = "That description exceeds 4000 characters. Try shortening it.";
export declare const KTQ4LengthError = "That description exceeds 4000 characters. Try shortening it.";
export declare const KTQ4LengthErrorIfIdea = "That description exceeds 11000 characters. Try shortening it.";
export declare const enum SupportLevelsInternal {
    SELF_SUPPORT = "selfSupport",
    STANDARD = "standard",
    PREMIUM = "premium"
}
export declare const enum SeverityLevelsInternal {
    SEV_1 = "1 (Urgent)",
    SEV_2 = "2 (High)",
    SEV_3 = "3 (Medium)",
    SEV_4 = "4 (Low)"
}
export declare const SupportLevelDisplay: {
    BASIC: string;
    AMC: string;
    STANDARD: string;
    PROFESSIONAL: string;
    PREMIUM: string;
    PREMIUMPLUS: string;
    'PREMIUM PLUS': string;
};
export declare const ITRForSLASeverity: {
    selfSupport: {
        "1 (Urgent)": {
            initial: string;
            ongoing: string;
        };
        "2 (High)": {
            initial: string;
            ongoing: string;
        };
        "3 (Medium)": {
            initial: string;
            ongoing: string;
        };
        "4 (Low)": {
            initial: string;
            ongoing: string;
        };
    };
    standard: {
        "1 (Urgent)": {
            initial: string;
            ongoing: string;
        };
        "2 (High)": {
            initial: string;
            ongoing: string;
        };
        "3 (Medium)": {
            initial: string;
            ongoing: string;
        };
        "4 (Low)": {
            initial: string;
            ongoing: string;
        };
    };
    premium: {
        "1 (Urgent)": {
            initial: string;
            ongoing: string;
        };
        "2 (High)": {
            initial: string;
            ongoing: string;
        };
        "3 (Medium)": {
            initial: string;
            ongoing: string;
        };
        "4 (Low)": {
            initial: string;
            ongoing: string;
        };
    };
};
export declare const SeverityDescription: {
    "1 (Urgent)": string;
    "2 (High)": string;
    "3 (Medium)": string;
    "4 (Low)": string;
};
export declare const SeverityDescriptionDetails: {
    "1 (Urgent)": string;
    "2 (High)": string;
    "3 (Medium)": string;
    "4 (Low)": string;
};
export declare const LargeDescriptionErrorMessage = "Cumulative case description cannot be more than {{limit}} characters";
export declare const EscalationCombinedDescriptionErrorMessage = "Description and expectations combined cannot be more than {{limit}} characters.";
export declare enum CaseReducerConstants {
    caseDetailChanged = "caseDetailChanged",
    caseStateChanged = "caseStateChanged",
    caseCreated = "caseCreated",
    resetCaseState = "resetCaseState",
    setSelectedNotificationContacts = "setSelectedNotificationContacts",
    isCreatingCase = "isCreatingCase",
    setCaseCreationError = "setCaseCreationError",
    setCaseRecommendations = "setCaseRecommendations",
    setAddNotifiedUserError = "setAddNotifiedUserError",
    requestDetectedLanguage = "requestDetectedLanguage",
    setDetectedLanguage = "setDetectedLanguage",
    receivedDetectedLanguage = "receivedDetectedLanguage",
    setIsPostingCep = "setIsPostingCep",
    setIsPostingCepError = "setIsPostingCepError",
    updateCaseDetailsError = "updateCaseDetailsError",
    updateCaseDetailUpdating = "updateCaseDetailUpdating",
    updateCaseDetailCompleted = "updateCaseDetailCompleted",
    updateCaseDetails = "updateCaseDetails",
    receivedCaseDetailsError = "receivedCaseDetailsError",
    receivedCaseDetails = "receivedCaseDetails",
    requestCaseDetails = "requestCaseDetails",
    getSelectedAccountDetailsHydra = "getSelectedAccountDetailsHydra",
    setSelecteContacts = "setSelecteContacts",
    setLoadedNotificationContacts = "setLoadedNotificationContacts",
    requestSelectedAccountDetailsHydra = "requestSelectedAccountDetailsHydra",
    selectedAccountDetailsHydraError = "selectedAccountDetailsHydraError",
    updateSelectedContacts = "updateSelectedContacts",
    setSelectedCaseGroupUsers = "setSelectedCaseGroupUsers",
    getCustomEmail = "getCustomEmail",
    updateEmailList = "updateEmailList",
    getVersionDetails = "getVersionDetails",
    caseCreation500ErrorStatus = "caseCreation500ErrorStatus",
    resetCaseNoOfCreatedCase = "resetCaseNoOfCreatedCase",
    setIsPostingRemoteRequestCommentCompleted = "setIsPostingRemoteRequestCommentCompleted",
    setIsPostingRemoteRequestCommentCompletedError = "setIsPostingRemoteRequestCommentCompletedError",
    setABTestVariation = "setABTestVariation"
}
export declare const initialCaseState: ICaseState;
export interface ICaseDetailsState {
    actionPlan?: string;
    alternateId?: string;
    accountNumberRef?: string;
    bugzillas?: ICaseBugzilla[];
    caseLanguage?: string;
    caseNumber?: string;
    caseResourceLinks?: ICaseResourceLink[];
    caseType?: string;
    cep?: boolean;
    chats?: ICaseChat[];
    comments?: ICaseComment[];
    contactCountry?: string | null;
    contactEmail?: string;
    contactInfo24x7?: string;
    contactName?: string;
    contactPhone?: string | null;
    suppliedPhone?: string | null;
    contactId?: string;
    contactSSOName?: string;
    createdById?: string;
    createdByName?: string;
    createdDate?: string;
    description?: string;
    entitlementSla?: string;
    environment?: string;
    externalTrackers?: unknown[];
    firstCaseInactivityWarningSentAt?: string;
    fts?: boolean;
    groupName?: string;
    groupNumber?: string | null;
    hostname?: string;
    id?: string;
    internalStatus?: string;
    isClosed?: boolean;
    isPrivate?: boolean;
    isStrategicAccount?: boolean;
    issue?: string;
    noClusterIdReason?: string;
    noClusterIdReasonExplanation?: string;
    additionalCaseInformation?: string | Record<string, unknown> | null;
    notes?: string;
    openshiftClusterID?: string | null;
    openshiftClusterVersion?: string;
    ownerId?: string;
    ownerName?: string | null;
    periodicityOfIssue?: string;
    phone?: string;
    phoneAreaCodePrefixLineNumber?: string;
    phoneCountryCode?: string;
    product?: string;
    parentProductId?: string;
    referrer?: string;
    remoteSessionTermsAcked?: boolean;
    sbrGroups?: string[];
    screenSessionRequested?: boolean;
    secondCaseInactivityWarningSentAt?: string;
    severity?: string;
    status?: string;
    summary?: string | null;
    suppliedPhoneNumberVerified?: 'True' | 'False' | 'Deferred';
    timeFramesAndUrgency?: string;
    version?: string;
    waitingOnCallback?: boolean;
}
export interface ICaseState {
    caseDetailsStrata: IApiResponseDetails<Partial<ICaseDetails>>;
    caseDetails: ICaseDetailsState;
    customerEscalation: boolean;
    isClosed: boolean;
    isStrategicAccount: boolean;
    notifiedUsers: INotifiedUser[];
    selectedNotificationContacts: IContact[];
    contactIsPartner: boolean;
    hotfixRequested: boolean;
    hotfixDelivered: boolean;
    isCreatingCase: boolean;
    caseCreationError: boolean;
    caseCreationErrorMessage: string | JSX.Element;
    caseCreationErrorCode?: number | string;
    addNotifiedUserError: boolean;
    updateNotifiedUserError: boolean;
    updateNotifiedUserLoading: boolean;
    hasLargeCaseDescription: boolean;
    isLoadingLang: boolean;
    cepDetails: ICepDetails;
    isPostingCep: boolean;
    isPostingCepError: boolean;
    isPostingCepErrorMessage: string | undefined;
    selectedAccountDetails: IApiResponseDetails<Partial<IAccount>>;
    selectedOwner: IApiResponseDetails<IContact>;
    ownersCaseGroups: IApiResponseDetails<ICaseGroup[]>;
    selectedCaseGroupUsers: IApiResponseDetails<IGroupUser[]>;
    customEmailsList: IApiResponseDetails<Partial<ICaseNotificationAddresses[]>>;
    ownersEntitlements: IApiResponseDetails<IEntitlement[]>;
    hasInvalidEntitlements: boolean;
    isProductNotEntitled: boolean;
    hasCaseUpdateError: boolean;
    isCaseUpdating: boolean;
    caseDetailsError: IAPIError;
    isFetchingCaseDetailsError: boolean;
    isFetchingCaseDetails: boolean;
    hasErrorSelectedNotificationContacts: boolean;
    isFetchingSelectedNotificationContacts: boolean;
    versionsDetails: IApiResponseDetails<IVersionsDetails[]>;
    v3ClusterName?: string;
    caseCreation500ErrorStatus: boolean;
    openshiftDisplayName?: string;
    isCaseOwnerUpdating: boolean;
    isFileRecommendationsTriggered?: boolean;
    caseNoOfCreatedCase?: string;
    isPostingRemoteRequestCommentCompleted?: boolean;
    isPostingRemoteRequestCommentCompletedErrorMessage?: string | undefined;
    isExistingPhoneNumber?: boolean;
    /** True only when the user edits the case-owner phone input (not auto-prefill). */
    hasUserUpdatedSuppliedPhone?: boolean;
    hasLoggedInUserConfirmedPhoneNumber?: 'True' | 'False' | 'Deferred' | undefined;
    shouldNotSetPhoneCountryCode?: boolean;
    ftsContactSameAsOwner?: boolean;
    isCasePhoneUpdating?: boolean;
    cveWorkflowRecommendation?: ICVEWorkflowRecommendation[];
    isCveModalOpened?: boolean;
    ABTestVariation?: string;
    openShiftClusterSupportLevel?: string;
    productServiceLevel?: IServiceLevelInfo;
    otherServiceLevels?: IServiceLevelInfo[];
    selectedEntitlementId?: string;
    accountHasPremiumSla?: boolean;
    selectedVersionId?: string;
    /** Label Ids selected during case creation; linked via CaseLabelLink after create. */
    selectedLabelIds?: string[];
    /** Owner change applied locally; persisted when user selects a required case group. */
    pendingCaseOwnerUpdate?: IPendingCaseOwnerUpdate | null;
    /** Drives the case-edit validation banner when mandatory group selection is invalid. */
    showMandatoryCaseGroupValidationError?: boolean;
}
export interface IPendingCaseOwnerUpdate {
    contactId: string;
    contactSSOName: string;
    phoneCaseUpdate?: {
        phone?: string;
        phoneCountryCode?: string;
        phoneAreaCodePrefixLineNumber?: string;
    } | null;
}
export interface IGraphQLCasePayload {
    ContactId?: string;
    EntitlementId?: string;
    Language?: string;
    Type?: string;
    Priority?: string;
    Subject?: string;
    Description?: string;
    ImpactOnUserOrBusiness__c?: string;
    EnvironmentInWhichItOccurs__c?: string;
    FrequencyOfIssueOccurrence__c?: string;
    SuppliedPhone?: string;
    ProductId?: string;
    Origin?: string;
    RecordTypeId?: string;
    AlternateCaseId__c?: string;
    OpenshiftClusterID__c?: string;
    OpenshiftClusterVersion__c?: string;
    Group__c?: string;
    X24x7__c?: boolean;
    X24x7ContactInformation__c?: string;
    AdditionalCaseInformation__c?: string;
    AccessRestrictions__c?: string;
}
export interface ICreateCasePayloadType extends ICaseState {
}
export type ICaseActionType = IAction<CaseReducerConstants, ICreateCasePayloadType>;
export type CaseReducerDispatchType = Dispatch<ICaseActionType>;
export declare const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967811";
export declare const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = "https://access.redhat.com/articles/5967831";
export declare const LANGUAGE_MAP: Record<string, string>;
export declare const excludedCaseTypesforARH: string[];
export declare const appSourceId_ARH = "PCM-001";
//# sourceMappingURL=CaseConstNTypes.d.ts.map