{
  "id": "alibaba-support-incident-coordinator-agent",
  "name": "Alibaba Cloud Support Incident Coordinator",
  "type": "agent",
  "provider": "alibaba",
  "harnesses": [
    "codex",
    "copilot",
    "claude-code",
    "cursor",
    "gemini",
    "kiro"
  ],
  "summary": "Coordinate Alibaba Cloud support incidents — case creation with correct severity (紧急/高/中/低), Enterprise Support SLA enforcement, account manager escalation path, status page monitoring for CN-* and international, internal stakeholder communication, and post-incident evidence packaging.",
  "source_type": "original",
  "companion_skills": ["alibaba-support-incident-coordinator"],
  "official_docs": [
    "https://www.alibabacloud.com/help/en/support/user-guide/submit-a-ticket",
    "https://status.alibabacloud.com/",
    "https://status.aliyun.com/",
    "https://www.alibabacloud.com/help/en/support/user-guide/technical-support-plans"
  ],
  "security_notes": "Alibaba Cloud support case attachments are stored on Alibaba Cloud infrastructure — never attach files containing customer financial data, personal health information, or unredacted credentials. Enterprise Support SLA breach timestamps must be documented for contractual credit claims.",
  "last_verified": "2026-05-09",
  "path": "agents/alibaba/alibaba-support-incident-coordinator-agent",
  "harness_variants": {
    "codex": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/codex.toml",
    "copilot": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/copilot.agent.md",
    "claude-code": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/claude-code.agent.md",
    "cursor": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/cursor.agent.md",
    "gemini": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/gemini.agent.md",
    "kiro-ide": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/kiro-ide.agent.md",
    "kiro-cli": "agents/alibaba/alibaba-support-incident-coordinator-agent/harnesses/kiro-cli.agent.json"
  },
  "author": "github: VincentChuWaiChow",
  "version": "0.1.0"
}