// Copyright © 2022-2026 Partium, Inc. DBA Partium
import { Observable } from 'rxjs';
import { PaginatedRequestService, EventContext, BaseLoginInitService, PartiumConfig } from '../../core';
import { Organization } from '../../core/services/organization/models/organization';
import { ServiceProvider } from '../../core/services/service-provider';
import { CSARequest } from '../models/csa-request';
import { CSARequestStatus } from '../models/csa-request-status';
import { Part } from '../models/part';
import { MultipleExpertSearches } from '../models/multiple-expert-searches';
import { CSARequestSearch } from '../models/csa-request-search';
import { SearchOutput } from '../../find';
interface ECREventContext extends EventContext {
    languageUi?: string;
}
/**
 * Service providing methods related to customer service assistance (also known as expert confirmation)
 */
export interface CustomerServiceAssistanceService {
    /**
     * Trigger the Partium-Backend to send a Customer-Service-Assistance request
     * with the given information. Additionally to the information passed to this
     * function, the call will also contain the state of the current
     * search-session.
     *
     * @param message an additional text-message for the CSA-support to read
     * @param language the language to display part- and filter-names in the
     *        request
     * @param searchOutput (optional) the search-output-object containing the search-input and results to send along with the request
     * @param part reference to a part that this CSA-request is about
     *        (optional)
     * @param additionalAssets additional image- or video-assets (optional)
     * @param ecrEventContext (optional) ECREventContext object to add the missing data that will be logged using the log format V2
     * @returns an Observables that resolves with the result of the http-request
     *          to the Partium backend
     */
    sendCSARequest(message: string, language: string, searchOutput?: SearchOutput, part?: Part, additionalAssets?: string[], ecrEventContext?: ECREventContext): Observable<CSARequest>;
    /**
     * Will trigger loading the information of all CSA-requests from the backend.
     *
     * @param paginationSize  the size of page when fetching the csaRequests
     * (optional)
     * @param urlParams  the params to be passed to the request for filtered results
     * (optional)
     * @returns observable that emits when all csa-requests were loaded from the
     * backend.
     */
    getCSARequests(paginationSize?: number, urlParams?: Array<Object>): PaginatedRequestService<CSARequest>;
    /**
     * Will trigger loading the multiple search data linked to a CSA-requests from the backend.
  
     * @param csaRequestId  the id of the csa request linked to the multiple searches
     * @returns observable of type MultipleExpertSearches that emits when all from the
     * backend.
     */
    getMultipleExpertSearches(csaRequestId: string): Observable<MultipleExpertSearches>;
    /**
     * Will link a search session to an ECR
  
     * @param csaRequestId  the id of the csa request
     * @param searchSessionId  the id of the searchSession to be linked to the CSARequest
     * @returns observable of type CSARequestSearch
     */
    associateExpertSearchToCsaRequest(csaRequestId: string, searchSessionId: string): Observable<CSARequestSearch>;
    /**
     * Will set the abandoned status of a search session related to an ECR. It can be true or false.
  
     * @param csaRequestId  the id of the csa request
     * @param searchSessionId  the id of the searchSession to be unlinked to the CSARequest
     * @param abandoned  boolean value that sets whether the state of the search linked to the CSARequest is true or false. Being true, linked while false is unlinked
     * @returns observable of type CSARequestSearch
     */
    setExpertSearchAbandoned(csaRequestId: string, searchSessionId: string, abandoned: boolean): Observable<CSARequestSearch>;
    /**
     * Will update the quantity of the CSARequest.
     *
     * @param csaRequestId  id of the request to be updated
     * (optional)
     * @param quantity  the new quantity of the request
     * (optional)
     * @returns observable that emits when the updated csa-request
     */
    updateCSARequestQuantity(csaRequestId: string, quantity: number): Observable<CSARequest>;
    /**
     * Will trigger loading the information of the requested CSA-request from the backend.
     *
     * @param csaRequestId id of the CSA-request to load
     * @returns observable that emits the csa-request is loaded from the backend.
     */
    getCSARequest(csaRequestId: string): Observable<CSARequest>;
    /**
     * Set the status of a CSA-request as open.
     * Should be called when a CSA-agent first looked at the CSA-request.
     *
     * @param csaRequestId id of the CSA-request to set as open
     * @returns observable that emits a CSARequestStatus object.
     */
    openCSARequest(csaRequestId: string): Observable<CSARequestStatus>;
    /**
     * Resolve a CSA-request with the correct part that was requested.
     *
     * @param csaRequestId id of the CSA-request to resolve
     * @param partId id of the correct part
     * @returns observable that emits a CSARequestStatus object.
     */
    resolveCSARequest(csaRequestId: string, partId: string): Observable<CSARequestStatus>;
    /**
     * Will mark the CSA-request as not resolved.
     * Should be called, if the CSA-request could not be resolved
     *
     * @param csaRequestId id of the CSA-request that could not be resolved
     * @returns observable that emits a CSARequestStatus object.
     */
    markNotResolvedCSARequest(csaRequestId: string): Observable<CSARequestStatus>;
}
export declare class CustomerServiceAssistanceServiceImpl extends BaseLoginInitService implements CustomerServiceAssistanceService {
    private MAX_RESULT_LIST_LENGTH;
    private httpsService;
    private assemblyHierarchyNodeService;
    private logService;
    constructor(serviceProvider: ServiceProvider);
    onCreate(): void;
    /**
     * Initializes the CustomerServiceAssistanceService
     *
     * Note: Should be called at the start of a session
     */
    init(config: PartiumConfig, userEmail: string, currentOrganization$: Observable<Organization>): Observable<void>;
    sendCSARequest(message: string, language: string, searchOutput?: SearchOutput, part?: Part, additionalAssets?: string[], ecrEventContext?: ECREventContext): Observable<CSARequest>;
    resolveCSARequest(csaRequestId: string, partId: string): Observable<CSARequestStatus>;
    private sendRequestInternal;
    private sendBackendRequest;
    private createRequestData;
    getCSARequests(paginationSize?: number, urlParams?: any[]): PaginatedRequestService<CSARequest>;
    getMultipleExpertSearches(csaRequestId: string): Observable<MultipleExpertSearches>;
    setExpertSearchAbandoned(csaRequestId: string, searchSessionId: string, abandoned?: boolean): Observable<CSARequestSearch>;
    associateExpertSearchToCsaRequest(csaRequestId: string, searchSessionId: string): Observable<CSARequestSearch>;
    getCSARequest(csaRequestId: string): Observable<CSARequest>;
    openCSARequest(csaRequestId: string): Observable<CSARequestStatus>;
    markNotResolvedCSARequest(csaRequestId: string): Observable<CSARequestStatus>;
    /**
     * Will update the quantity of the CSARequest.
     *
     * @param requestId  id of the request to be updated
     * (optional)
     * @param quantity  the new quantity of the request
     * (optional)
     * @returns observable that emits when the updated csa-request
     */
    updateCSARequestQuantity(csaRequestId: string, quantity: number): Observable<CSARequest>;
    /**
     * Load the requested CSA-requests from the server.
     *
     * @param csaRequestId the partium-ids of the CSA-request to fetch
     */
    private loadCSARequestFromServer;
    /**
     * Ensure that fore every available text-search-type we send a value or ''. This is required to distinguish on the
     * backend-side, whether an smms-search was performed or not.
     */
    private prepareSearchQueriesObj;
}
export {};