/** * Represents a Tickets in Autotask. * Corresponds to the Autotask entity "Tickets". */ export interface Tickets { /** * Autotask field: apiVendorID * Data Type: integer * Required: false * Readonly: true * Picklist Values: * - 4: Mindmatrix - AMP * - 5: BrightGauge Software - BrightGauge * - 7: Axcient - AxOS * - 8: Axcient - RMC * - 9: ConnectBooster - ConnectBooster * - 11: Innerapps - Identity Syncronizer (idsync) * - 12: iSell Pty Ltd - ITQUOTER * - 16: Cloud Depot - Xero * - 17: Zen Contract - Contract & Proposals * - 19: DeskDirector - DeskDirector Portal * - 20: N-able N-central (NCOD) * - 21: N-able - N-central (on premise) * - 22: Flowgear - iPaas Provider * - 23: MSPASSIST - MSP Assist PSA Integration * - 24: Passportal - Ocular * - 26: Autotask - QuickBooks Online * - 28: N-able - N-able RMM * - 29: Recursyv - Seamless * - 31: Naverisk Ltd - RMM * - 34: N-able - Report Manager * - 36: QuoteWerks - Quotes, Proposals, and Procurement * - 40: Tallman.io - Tasky * - 42: ConnectWise - ConnectWise Automate * - 44: Auvik Networks - Auvik Autotask Integration * - 45: Invarosoft - ITSupportPanel * - 46: Backup Radar, LLC - Backup Radar * - 48: Barracuda MSP - Barracuda MSP Managed Workplace * - 49: Acronis - Acronis Cyber Cloud * - 50: Field Nation - Pre-packed integration with Autotask * - 51: Timewade - Sage 200 * - 52: AxeRoy - Salesforce * - 53: AxeRoy - Great Plains * - 54: ConnectWise - Sell (Quosal) * - 55: Continuum - Autotask API RMM Integration * - 56: Autotask - Zapier Connector * - 59: Formstack Sync formerly BedRockData - Autotask Connector * - 60: Watchguard - Asset Registration and Closed-Loop Ticketing * - 61: Contact Science - Appointment Setting * - 62: Arcserve - UDP Cloud Direct * - 63: SYNAXON - EGIS * - 72: Vijilan Security - Cybersecurity Solution * - 76: CNET ChannelOnline * - 79: Giacom World Networks - CSP services * - 81: NinjaRMM - RMM * - 82: MSPintegrations - Email2AT * - 84: Datto BCDR * - 85: Datto Commerce * - 86: Global Mentoring - Helpdesk Connector (HDC for Autotask) * - 88: UnitrendsMSP - BDR * - 90: ConnectMe Voice - VoIP * - 93: Domotz - RMM * - 97: Huntress Labs - Security * - 98: ITBoost - Documentation Platform * - 100: Simplesat - Customer Feedback Management * - 105: Managed Services Platform * - 107: RapidFire Tools - Network Detective * - 108: RapidFire Tools - Email2Ticket * - 109: Axcient - Anchor * - 110: VARStreet - Autotask Integration * - 112: Wise-Sync - Integration for Cloud Accounting & Payment Automation * - 120: LivePerson - Chat * - 128: SOCSoter - security * - 129: TopLeft - Workflow Management * - 130: ScopeStack - pre sale automation software * - 132: RocketCyber - RMM end-point monitoring * - 133: Beachhead Solutions - Encryption Services * - 134: MondaGo - telephony CRM * - 135: BvoIP - Telephony * - 136: ESET - Network Security * - 137: StorageCraft - BDR * - 138: Pax8 - Cloud Distributor * - 139: IT Glue - Documentation Management * - 142: Mailprotector - Email Security * - 146: Zomentum Connect - Automated Billing * - 151: Contuit - Ticket Best Practice Tools * - 153: Datto RMM * - 155: OnPage - Incident Alert Management * - 156: ID Agent - Identity Management * - 159: CloudRadial - Portal & Account Management * - 160: Addigy - Mac RMM * - 165: Quoter Software Inc. - Quoter * - 170: Cisco Umbrella - Security * - 172: AnswerForce -Call Center Messages to Tickets * - 179: vCIOToolbox - QBR Software & Reporting * - 181: CloudBerry Lab - BDR * - 184: AnchorWorks - File Sync & Share * - 186: Synnex - Stellr * - 187: Liongard - Documentation * - 188: Uptime Solutions – Helpdesk and NOC * - 190: AutoElevate - Privilege Management Tools * - 192: Customer Thermometer - Customer Satisfaction Surveys * - 197: SmileBack - CSAT and NPS feedback platform for MSPs * - 200: SherWeb - Cloud Hosting * - 202: LogicMonitor - RMM * - 203: Zorus - Network Security * - 206: Slingr - Slack * - 212: Perspectium - Middleware (ServiceNow) * - 214: Pulseway - RMM * - 215: SI Portal - IT documentation * - 217: Helpdesk Buttons - Tier2Tickets * - 223: Sophos Central - Security * - 226: MSPCFO - Financial reports * - 227: RoutIT - Accounting * - 230: ApplicationLink - Middleware * - 234: NavApp - Microsoft Dynamics Business Central * - 236: JoomConnect - Marketing * - 239: SBR Consulting - Avalara integration * - 240: MSP Builder - RMM * - 241: Champion Solutions Group - CSP Boss * - 243: Appy Pie - Middleware * - 246: Aportio - AI-based inbound email classification and management * - 248: ScalePad - Automated Asset Management * - 251: SKOUT - security * - 252: cop Software - Procurement * - 253: Zomentum - CRM, Quoting and Procuring * - 256: Datto File Protection & Datto Workplace * - 257: Crewhu - Customer Satisfaction * - 263: Apigrate - Integromat (Middleware) * - 266: Invoco Telecom - Telephony * - 267: neumeier AG - SAP Business One and Systemhaus.One * - 270: Datagate - Online billing & reporting * - 272: ThreatLocker - Security * - 273: Bravura/OptiTune - Remote Access & Connect * - 276: Binox MSP - Data Synchronization and Sales Reporting * - 278: SiteSpot - Website Integration * - 279: Secure Now - Security, Dark Web & Training * - 281: Weclapp - Cloud ERP & CRM software * - 283: Essensus AB - Fortnox Accounting Solution * - 286: Password Boss - Password Management * - 287: Panorama9 - RMM * - 288: IT by Design - CRM * - 290: Mission Control - NOC and HelpDesk Services * - 295: Intermedia - Intermedia Product Suite * - 301: TRIBU - MS Teams & Help Desk * - 302: Datastring - Online Backup & Cloud Storage * - 304: CyTrack - Customer Experience * - 305: OneBill - Subscription & Billing management * - 310: Ydentic - Cloud services * - 311: Perch Security - Network Security * - 316: CrushBank - Helpdesk * - 317: Saas Alerts - Network Security * - 318: Compulab-TechData-S1ATC * - 321: GlassHive - Marketing Automation * - 323: Software Jar - MSPlus * - 325: ServiceTree - Helpdesk * - 329: Lancom Technology - Cloud Services Delivery * - 333: Unified Office - Telephony * - 335: Marketopia - Prospectopia * - 336: Marketopia - Lead Machine * - 337: Generic Import Utility * - 340: TimeZest - scheduling * - 342: Workspace 365 - Cloud Service Delivery * - 343: Spinpanel - Microsoft CSP Services * - 345: ITCloud - Cloud Services * - 347: Hudu Technologies - Documentation * - 350: Narmada - Documentation * - 352: PropelYourMSP * - 353: Cytracom - PSA Connector * - 354: AB Software - Middleware * - 356: Autotask - QuickBooks (Desktop) Web Connector * - 358: Smart IT - AT2Sage * - 361: Autotask Merge Utility * - 363: Inpowa - Employee Engagement * - 365: ServicePulse - Service analytics * - 372: Lifecycle Insights - Business Analytics & Marketing * - 374: timeBro - time tracking * - 375: Ingram Micro Cloud * - 376: iLert - Alerts * - 379: HyAlto - Cloud Services * - 382: Datto Portal Billing * - 383: Evo Security - Security * - 384: MSPbots - AI * - 387: CloudOlive - Cloud Service Delivery * - 393: FortMesa - Security * - 394: CEOJuice - Managed Print * - 398: Cloud CTI - Telephony * - 401: Rhipe - Cloud Services * - 403: Cytracom - Desktop * - 405: ONEiO - middleware * - 406: Gradient MSP - Business Efficiency * - 409: Dropsuite - Cloud Backup * - 414: Todyl - Security * - 417: Giant Rocketship - Helpdesk & NOC * - 422: AT2R - Autotask to Reckon Desktop Import * - 423: ChatStyle- Messaging & Collaboration * - 424: Smart IT - upSync * - 428: Boomi - connector * - 430: JumpCloud - Cloud Service Delivery * - 431: Malwarebytes - Security * - 440: Happen Business - Accounting Jim2 * - 441: audIT - Sales presentations * - 443: Rewst - Automation * - 444: Delmar Insights - Analytics * - 447: Cynet Security - Security * - 451: Spektra - CSP Control Center * - 459: Resale Partners - Telephony * - 460: Strety - CRM * - 462: Salesbuildr - Quoting & Procurement * - 467: Automate101 - Service Automation * - 468: CyberQP - Password Management * - 470: Thread - Messaging * - 474: LastPass * - 479: AxeRoy - Dynamics365 Connector * - 481: Access4 - SASBOSS * - 482: SecurityHive - Security * - 488: MSP Process - User Verification/SMS * - 490: D3 Security - Security * - 494: ThreatAware - Security * - 496: Whitehat Virtual - Slack * - 500: Exium - Security * - 501: Vallum - Network Monitoring & Management * - 504: Lumu Technologies - Network Security * - 505: Autotask - Bulk Contract Creation Utility * - 509: AlertOps - Alerts * - 514: Work 365 - Sync * - 515: Cloudmore - CSP Automation * - 516: Nodeware - Network Security * - 517: Sync365 License - Cloud Delivery * - 520: AB Software - Autonox * - 521: Relokia - Data Migration * - 531: Traceless - Security * - 532: Pia AI - Helpdesk & NOC * - 534: SonicWALL - Security * - 535: Infima - Security Training * - 538: FlexPoint - Payments Solution * - 539: GoTo - Connect * - 544: ApplicationLink - PSA Toolbox * - 545: Kaseya - VSA 10 - RMM * - 549: Red Cactus - Bubble CRM Integrations * - 559: AMP - Automated Marketing Platform * - 565: Datto EDR * - 566: Proxuma - Resource Planning & Project Management * - 570: Benji Pays * - 572: CloudCockpit * - 579: Symoda - Service Desk Management * - 581: Bizzity - Quote/Proposal * - 582: Strategy Overview - VCIO * - 583: Office Protect - Alert Integration * - 585: Alternative Finance Corp * - 587: Digitate * - 588: Kaseya - Lateral * - 594: Coro Cybersecurity * - 595: Bigger Brains - * - 601: C3 Systems & Security - * - 604: Moovila - Project Management * - 606: Wiseserve - App * - 607: StreamOne Ion * - 609: Judy Security - * - 616: DefensX * - 620: Derdack GmbH - SIGNL4: Mobile Alerting * - 624: Kaseya One Cooper Bot * - 625: Kaseya One Provisioning * - 631: Atakama - * - 633: Heimdal Security * - 636: Kaseya - Nexus * - 639: DataMaaS - Reporting/Analytics * - 640: IronOrbit * - 647: Commvault - PSA Integration * - 649: LoyaltyLoop - Customer Feedback * - 650: KaseyaTools - ProServ * - 663: EcpPro Services * - 672: Bocada Cloud * - 678: Nexalab - Hubspot * - 681: Aiva IQ - AI Assistant * - 688: HelpGhost AI * - 695: ApplicationLink - Connect */ readonly apiVendorID?: 4 | 5 | 7 | 8 | 9 | 11 | 12 | 16 | 17 | 19 | 20 | 21 | 22 | 23 | 24 | 26 | 28 | 29 | 31 | 34 | 36 | 40 | 42 | 44 | 45 | 46 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 59 | 60 | 61 | 62 | 63 | 72 | 76 | 79 | 81 | 82 | 84 | 85 | 86 | 88 | 90 | 93 | 97 | 98 | 100 | 105 | 107 | 108 | 109 | 110 | 112 | 120 | 128 | 129 | 130 | 132 | 133 | 134 | 135 | 136 | 137 | 138 | 139 | 142 | 146 | 151 | 153 | 155 | 156 | 159 | 160 | 165 | 170 | 172 | 179 | 181 | 184 | 186 | 187 | 188 | 190 | 192 | 197 | 200 | 202 | 203 | 206 | 212 | 214 | 215 | 217 | 223 | 226 | 227 | 230 | 234 | 236 | 239 | 240 | 241 | 243 | 246 | 248 | 251 | 252 | 253 | 256 | 257 | 263 | 266 | 267 | 270 | 272 | 273 | 276 | 278 | 279 | 281 | 283 | 286 | 287 | 288 | 290 | 295 | 301 | 302 | 304 | 305 | 310 | 311 | 316 | 317 | 318 | 321 | 323 | 325 | 329 | 333 | 335 | 336 | 337 | 340 | 342 | 343 | 345 | 347 | 350 | 352 | 353 | 354 | 356 | 358 | 361 | 363 | 365 | 372 | 374 | 375 | 376 | 379 | 382 | 383 | 384 | 387 | 393 | 394 | 398 | 401 | 403 | 405 | 406 | 409 | 414 | 417 | 422 | 423 | 424 | 428 | 430 | 431 | 440 | 441 | 443 | 444 | 447 | 451 | 459 | 460 | 462 | 467 | 468 | 470 | 474 | 479 | 481 | 482 | 488 | 490 | 494 | 496 | 500 | 501 | 504 | 505 | 509 | 514 | 515 | 516 | 517 | 520 | 521 | 531 | 532 | 534 | 535 | 538 | 539 | 544 | 545 | 549 | 559 | 565 | 566 | 570 | 572 | 579 | 581 | 582 | 583 | 585 | 587 | 588 | 594 | 595 | 601 | 604 | 606 | 607 | 609 | 616 | 620 | 624 | 625 | 631 | 633 | 636 | 639 | 640 | 647 | 649 | 650 | 663 | 672 | 678 | 681 | 688 | 695; /** * Autotask field: assignedResourceID * Data Type: integer * Required: false * Readonly: false * Reference to: Resource */ assignedResourceID?: number; /** * Autotask field: assignedResourceRoleID * Data Type: integer * Required: false * Readonly: false * Reference to: Role */ assignedResourceRoleID?: number; /** * Autotask field: billingCodeID * Data Type: integer * Required: false * Readonly: false * Reference to: BillingCode */ billingCodeID?: number; /** * Autotask field: changeApprovalBoard * Data Type: integer * Required: false * Readonly: false * Picklist Values: */ changeApprovalBoard?: number; /** * Autotask field: changeApprovalStatus * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: Not Assigned * - 2: Assigned * - 3: Requested * - 4: Partially Approved * - 5: Approved * - 6: Rejected */ changeApprovalStatus?: 1 | 2 | 3 | 4 | 5 | 6; /** * Autotask field: changeApprovalType * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: All approvers must approve * - 2: One approver must approve */ changeApprovalType?: 1 | 2; /** * Autotask field: changeInfoField1 * Data Type: string * Length: 8000 * Required: false * Readonly: false */ changeInfoField1?: string; /** * Autotask field: changeInfoField2 * Data Type: string * Length: 8000 * Required: false * Readonly: false */ changeInfoField2?: string; /** * Autotask field: changeInfoField3 * Data Type: string * Length: 8000 * Required: false * Readonly: false */ changeInfoField3?: string; /** * Autotask field: changeInfoField4 * Data Type: string * Length: 8000 * Required: false * Readonly: false */ changeInfoField4?: string; /** * Autotask field: changeInfoField5 * Data Type: string * Length: 8000 * Required: false * Readonly: false */ changeInfoField5?: string; /** * Autotask field: companyID * Data Type: integer * Required: true * Readonly: false * Reference to: Company */ companyID: number; /** * Autotask field: companyLocationID * Data Type: integer * Required: false * Readonly: false * Reference to: CompanyLocation */ companyLocationID?: number; /** * Autotask field: completedByResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly completedByResourceID?: number; /** * Autotask field: completedDate * Data Type: datetime * Required: false * Readonly: true */ readonly completedDate?: string; /** * Autotask field: configurationItemID * Data Type: integer * Required: false * Readonly: false * Reference to: ConfigurationItem */ configurationItemID?: number; /** * Autotask field: contactID * Data Type: integer * Required: false * Readonly: false * Reference to: Contact */ contactID?: number; /** * Autotask field: contractID * Data Type: integer * Required: false * Readonly: false * Reference to: Contract */ contractID?: number; /** * Autotask field: contractServiceBundleID * Data Type: long * Required: false * Readonly: false * Reference to: ContractServiceBundle */ contractServiceBundleID?: number; /** * Autotask field: contractServiceID * Data Type: long * Required: false * Readonly: false * Reference to: ContractService */ contractServiceID?: number; /** * Autotask field: createDate * Data Type: datetime * Required: false * Readonly: true */ readonly createDate?: string; /** * Autotask field: createdByContactID * Data Type: integer * Required: false * Readonly: false * Reference to: Contact */ createdByContactID?: number; /** * Autotask field: creatorResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly creatorResourceID?: number; /** * Autotask field: creatorType * Data Type: integer * Required: false * Readonly: true * Picklist Values: * - 1: Resource * - 2: Contact */ readonly creatorType?: 1 | 2; /** * Autotask field: currentServiceThermometerRating * Data Type: integer * Required: false * Readonly: true * Picklist Values: * - 1: Happy * - 2: Neutral * - 3: Unhappy */ readonly currentServiceThermometerRating?: 1 | 2 | 3; /** * Autotask field: description * Data Type: string * Length: 8000 * Required: false * Readonly: false */ description?: string; /** * Autotask field: dueDateTime * Data Type: datetime * Required: false * Readonly: false */ dueDateTime?: string; /** * Autotask field: estimatedHours * Data Type: decimal * Required: false * Readonly: false */ estimatedHours?: number; /** * Autotask field: externalID * Data Type: string * Length: 50 * Required: false * Readonly: false */ externalID?: string; /** * Autotask field: firstResponseAssignedResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly firstResponseAssignedResourceID?: number; /** * Autotask field: firstResponseDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly firstResponseDateTime?: string; /** * Autotask field: firstResponseDueDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly firstResponseDueDateTime?: string; /** * Autotask field: firstResponseInitiatingResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly firstResponseInitiatingResourceID?: number; /** * Autotask field: hoursToBeScheduled * Data Type: decimal * Required: false * Readonly: true */ readonly hoursToBeScheduled?: number; /** * Autotask field: id * Data Type: long * Required: true * Readonly: true */ readonly id: number; /** * Autotask field: impersonatorCreatorResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly impersonatorCreatorResourceID?: number; /** * Autotask field: isAssignedToComanaged * Data Type: boolean * Required: false * Readonly: true */ readonly isAssignedToComanaged?: boolean; /** * Autotask field: issueType * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 4: Upgrade * - 6: Internal Tasks * - 7: Server * - 10: Computer * - 11: Network * - 12: New Setup/Install * - 13: Nuacom * - 14: Monitoring Alert * - 15: Break/Fix * - 16: Triage * - 17: Sales * - 18: Cloud Services * - 19: Consulting * - 20: Onboarding/Offboarding * - 21: Reporting * - 22: Daily Service Administration * - 23: Unifi Event * - 24: Datto BCDR Backups * - 25: Service Administration * - 26: Datto File Protection * - 27: SaaS Defense Alerts * - 28: Endpoint Alerts * - 29: Datto Cloud Continuity * - 30: SaaS Protection * - 31: Devices * - 32: Automation */ issueType?: 4 | 6 | 7 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32; /** * Autotask field: isVisibleToComanaged * Data Type: boolean * Required: false * Readonly: false */ isVisibleToComanaged?: boolean; /** * Autotask field: lastActivityDate * Data Type: datetime * Required: false * Readonly: true */ readonly lastActivityDate?: string; /** * Autotask field: lastActivityPersonType * Data Type: integer * Required: false * Readonly: true * Picklist Values: * - 1: Resource * - 2: Contact */ readonly lastActivityPersonType?: 1 | 2; /** * Autotask field: lastActivityResourceID * Data Type: integer * Required: false * Readonly: true * Reference to: Resource */ readonly lastActivityResourceID?: number; /** * Autotask field: lastCustomerNotificationDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly lastCustomerNotificationDateTime?: string; /** * Autotask field: lastCustomerVisibleActivityDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly lastCustomerVisibleActivityDateTime?: string; /** * Autotask field: lastTrackedModificationDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly lastTrackedModificationDateTime?: string; /** * Autotask field: monitorID * Data Type: long * Required: false * Readonly: false */ monitorID?: number; /** * Autotask field: monitorTypeID * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 23: AntivirusMonitor * - 13: BackupMonitor * - 4: ComponentMonitor * - 2: CPUMonitor * - 10: DiskUsageMonitor * - 7: EventLogMonitor * - 11: FileFolderSizeMonitor * - 19: HardwareMonitor * - 3: MemoryMonitor * - 16: NetworkMonitor * - 17: NetworkOfflineMonitor * - 1: OnlineStatusMonitor * - 20: PatchMonitor * - 14: PrinterStatusMonitor * - 5: ProcessMonitor * - 24: RansomwareMonitor * - 9: SecurityCenterMonitor * - 12: SecurityManagementMonitor * - 6: ServiceMonitor * - 15: SnmpMonitor * - 8: SoftwareMonitor * - 18: TemperatureSensorMonitor * - 25: ThreatDetection * - 21: WindowsPerformanceMonitor * - 22: WmiMonitor */ monitorTypeID?: 23 | 13 | 4 | 2 | 10 | 7 | 11 | 19 | 3 | 16 | 17 | 1 | 20 | 14 | 5 | 24 | 9 | 12 | 6 | 15 | 8 | 18 | 25 | 21 | 22; /** * Autotask field: opportunityID * Data Type: integer * Required: false * Readonly: false * Reference to: Opportunity */ opportunityID?: number; /** * Autotask field: organizationalLevelAssociationID * Data Type: integer * Required: false * Readonly: false * Reference to: OrganizationalLevelAssociation */ organizationalLevelAssociationID?: number; /** * Autotask field: previousServiceThermometerRating * Data Type: integer * Required: false * Readonly: true * Picklist Values: * - 1: Happy * - 2: Neutral * - 3: Unhappy */ readonly previousServiceThermometerRating?: 1 | 2 | 3; /** * Autotask field: priority * Data Type: integer * Required: true * Readonly: false * Picklist Values: * - 1: High * - 2: Medium * - 3: Standard * - 4: Critical * - 5: High (Backup) * - 6: Quick Hit A/Cs < 1hr * - 7: M/A/Cs < 4 hrs * - 8: M/A/Cs > 4 hrs * - 9: Installation * - 10: Resolved * - 11: On Auto FFup */ priority: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11; /** * Autotask field: problemTicketId * Data Type: integer * Required: false * Readonly: false * Reference to: Ticket */ problemTicketId?: number; /** * Autotask field: projectID * Data Type: integer * Required: false * Readonly: false * Reference to: Project */ projectID?: number; /** * Autotask field: purchaseOrderNumber * Data Type: string * Length: 50 * Required: false * Readonly: false */ purchaseOrderNumber?: string; /** * Autotask field: queueID * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 5: Client Portal * - 6: Post Sale * - 8: Monitoring Alert * - 29682833: Level I Support * - 29683378: Administration * - 29683479: Cloud Services * - 29683480: Sales * - 29683481: Triage * - 29683482: Digital Card Support * - 29683483: Onsite Installation * - 29683484: Billing * - 29683485: Onboarding/Offboarding * - 29683486: Daily Service Administration */ queueID?: 5 | 6 | 8 | 29682833 | 29683378 | 29683479 | 29683480 | 29683481 | 29683482 | 29683483 | 29683484 | 29683485 | 29683486; /** * Autotask field: resolution * Data Type: string * Length: 32000 * Required: false * Readonly: false */ resolution?: string; /** * Autotask field: resolutionPlanDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly resolutionPlanDateTime?: string; /** * Autotask field: resolutionPlanDueDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly resolutionPlanDueDateTime?: string; /** * Autotask field: resolvedDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly resolvedDateTime?: string; /** * Autotask field: resolvedDueDateTime * Data Type: datetime * Required: false * Readonly: true */ readonly resolvedDueDateTime?: string; /** * Autotask field: rmaStatus * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: Requested * - 2: Authorized * - 3: Denied * - 4: Open * - 5: On Hold * - 6: Withdrawn * - 7: Waiting for Customer * - 8: In Progress * - 9: Finished * - 10: Finished (Not Returned) */ rmaStatus?: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10; /** * Autotask field: rmaType * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: Return * - 2: Repair * - 3: Replace */ rmaType?: 1 | 2 | 3; /** * Autotask field: rmmAlertID * Data Type: string * Length: 50 * Required: false * Readonly: true */ readonly rmmAlertID?: string; /** * Autotask field: serviceLevelAgreementHasBeenMet * Data Type: boolean * Required: false * Readonly: true */ readonly serviceLevelAgreementHasBeenMet?: boolean; /** * Autotask field: serviceLevelAgreementID * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: General SLA * - 2: Remote Support SLA * - 3: Premium Service SLA * - 4: Kilkenny College SLA * - 5: Priority Non-Contract SLA * - 6: No SLA Type * - 7: Onboarding SLA * - 8: Workshop SLA * - 9: Onsite Job SLA * - 10: Sales SLA */ serviceLevelAgreementID?: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10; /** * Autotask field: serviceLevelAgreementPausedNextEventHours * Data Type: decimal * Required: false * Readonly: true */ readonly serviceLevelAgreementPausedNextEventHours?: number; /** * Autotask field: serviceThermometerTemperature * Data Type: integer * Required: false * Readonly: true */ readonly serviceThermometerTemperature?: number; /** * Autotask field: source * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - -2: Insourced * - -1: Client Portal * - 1: Voice Mail * - 2: Phone * - 4: Email * - 5: Web Portal * - 6: In Person/Onsite * - 8: Monitoring Alert * - 11: Verbal * - 12: Website * - 13: RMM Agent * - 14: Unifi Controller * - 16: Email - KCK * - 17: Automation Monitoring */ source?: -2 | -1 | 1 | 2 | 4 | 5 | 6 | 8 | 11 | 12 | 13 | 14 | 16 | 17; /** * Autotask field: status * Data Type: integer * Required: true * Readonly: false * Picklist Values: * - 1: New * - 5: Complete * - 7: Waiting Customer * - 8: In Progress * - 9: Waiting Materials * - 10: SC Assist * - 11: Escalate * - 12: Waiting Third-Party * - 13: Waiting Approval * - 15: Customer Verification * - 16: Pending Close * - 17: On Hold * - 19: Customer Note Added * - 20: Ready For Collection * - 21: To Be Delivered * - 22: Scheduled - Remote * - 23: Scheduled - On-Site * - 24: On Loan or Rental * - 26: Ready To Engage * - 27: For Scheduling * - 28: Pending Review * - 29: Requires Research * - 30: Need to Order * - 31: With Review Points * - 32: Scheduled - Workshop * - 33: Assigned to Taskfire * - 34: In Progress-Background * - 35: Escalated by Taskfire * - 36: In Repair */ status: 1 | 5 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 15 | 16 | 17 | 19 | 20 | 21 | 22 | 23 | 24 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36; /** * Autotask field: subIssueType * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 11: Server * - 16: Software * - 17: Printer * - 19: Desktop * - 44: Phone * - 45: Internet * - 46: Intranet/LAN * - 87: Point of Sale * - 104: Application * - 105: New Setup * - 108: Spyware/Malware * - 109: System Performance * - 110: Virus * - 111: DNS * - 112: Firewall/Router * - 116: Access Point * - 117: Backup * - 118: DHCP * - 119: DNS * - 120: File System * - 121: Messaging * - 124: Performance * - 125: SQL * - 126: User Management * - 127: New Employee Onboarding * - 128: Employee Offboarding * - 129: Development * - 130: Spec Quote * - 131: Training * - 132: Anti-Virus * - 133: Backup * - 134: Desktop * - 135: E-Mail * - 136: Firewall * - 137: Internet * - 138: Intranet/LAN * - 139: Network * - 140: Other * - 141: Phone * - 142: Point of Sale * - 143: Printer/Scanner * - 144: Router * - 145: Server * - 146: Software * - 147: Virus Removal * - 148: Website * - 149: Access Point * - 150: Laptop * - 152: Hardware * - 153: Operating System * - 154: Software * - 155: Anti-Virus * - 156: Backup * - 157: E-mail * - 158: Firewall * - 159: Internet * - 160: Intranet/LAN * - 161: Network * - 162: Phone Handset * - 163: Point of Sale * - 164: Router * - 165: Server * - 166: Software * - 167: Website * - 168: Workstation * - 169: Backup * - 170: Connectivity * - 171: Disk Space * - 172: Firewall * - 173: Hardware * - 174: Internet * - 175: Intranet/LAN * - 176: Network * - 177: Phone * - 178: Point of Sale * - 179: Printer * - 180: Router * - 181: Server * - 182: Software * - 183: Desktop * - 184: Cabling * - 185: Configuration * - 186: Connectivity * - 187: Hub * - 188: Internet * - 189: ISP * - 190: Logon Failure * - 191: Network Printer * - 192: Performance * - 193: Remote Access * - 194: Security * - 195: Server * - 196: Settings Change * - 198: VPN * - 199: Switch * - 200: E-mail * - 201: Firewall * - 202: Other Hardware * - 203: Internet * - 204: Laptop * - 205: Network * - 206: Phone * - 207: Point of Sale * - 208: Printer/Scanner * - 209: Router * - 210: Server * - 211: Software * - 212: Desktop * - 213: Active Directory * - 214: Anti Virus * - 215: Application * - 216: Exchange * - 217: Hardware * - 218: Software * - 219: Firewall * - 220: Triage * - 221: Quotation * - 222: Laptop * - 223: Laptop * - 224: Hard Drive * - 225: Site Survey * - 226: Special Order * - 227: Apple TV * - 228: Web Development * - 229: Site Updates * - 230: Wordpress Maintenance * - 231: Digital Card Support * - 232: Firmware * - 233: Email Migration * - 234: Hosting Migration * - 235: Monitor * - 236: Switch * - 237: Data Transfer * - 238: Nuacom Phone System * - 239: Virus Removal * - 240: Cloud/Shared Drives * - 241: Website * - 242: OS Updates * - 243: Internet Security * - 244: Training * - 245: Security Audit * - 246: Periodic Reporting * - 247: Digital Card Support * - 248: Consultancy * - 249: Broadband Connection * - 250: Nuacom Phone System * - 251: IVR / Queue Changes * - 252: Call Quality * - 253: Access Management * - 254: 2FA Management * - 255: Trial Setup * - 256: MS 365 Licence Management * - 257: New Email Account * - 258: New Hosting Setup * - 259: Domain Reg / Transfer * - 260: Server Migration * - 261: Sharepoint Configuration * - 262: OneDrive Configuration * - 263: JumpCloud Configuration * - 264: JAMF Configuration * - 265: Content Trace / Search * - 266: MS 365 Settings Change * - 267: VPN Setup * - 268: Backup * - 269: Unifi Site Migration * - 270: Client Offboarding * - 271: Client Onboarding * - 272: Staff Offboarding * - 273: Staff Onboarding * - 274: Wifi * - 275: Upgrade * - 276: Email Setup * - 277: User Setup/Update * - 278: Query * - 279: Software Assist * - 280: Periodic Reporting * - 281: Cloud/Shared Drive Update * - 282: Leave Prep * - 283: License Management * - 284: Security * - 285: Daily Service Administration * - 286: Hosting Management * - 287: Security * - 288: Service Activation * - 289: XRay * - 290: ESET/Webroot * - 291: Device Disconnection * - 292: WAN Failover * - 293: Scheduled Upgrade * - 294: Failed Backups * - 295: Backups * - 296: Warning * - 297: Critical * - 298: Contract Renewal * - 299: Security Awareness * - 300: Rogue AP * - 301: PoE Disconnection * - 302: STP Port Blocking * - 303: RMM Configuraton * - 304: Contract Renewal * - 305: Service Activation * - 306: Student Onboarding * - 307: Client Staff Onboarding * - 308: MS Power Automate * - 309: DFP Backups * - 310: SaaS Defense Alerts * - 311: Endpoint Alerts * - 312: Cloud Continuity Alerts * - 313: SaaS Protection * - 314: Upgrade Opp * - 315: Client Staff Offboarding * - 316: Client Machine Offboarding * - 317: Disk Usage * - 318: Endpoint Alerts * - 319: Cloud Continuity Alerts * - 320: SaaS Defense Alerts * - 321: Automation Scripts * - 322: Penetration Tests * - 323: Disk Health * - 324: Disk Failure * - 325: Graphus Monitoring * - 326: AV Migration */ subIssueType?: 11 | 16 | 17 | 19 | 44 | 45 | 46 | 87 | 104 | 105 | 108 | 109 | 110 | 111 | 112 | 116 | 117 | 118 | 119 | 120 | 121 | 124 | 125 | 126 | 127 | 128 | 129 | 130 | 131 | 132 | 133 | 134 | 135 | 136 | 137 | 138 | 139 | 140 | 141 | 142 | 143 | 144 | 145 | 146 | 147 | 148 | 149 | 150 | 152 | 153 | 154 | 155 | 156 | 157 | 158 | 159 | 160 | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | 172 | 173 | 174 | 175 | 176 | 177 | 178 | 179 | 180 | 181 | 182 | 183 | 184 | 185 | 186 | 187 | 188 | 189 | 190 | 191 | 192 | 193 | 194 | 195 | 196 | 198 | 199 | 200 | 201 | 202 | 203 | 204 | 205 | 206 | 207 | 208 | 209 | 210 | 211 | 212 | 213 | 214 | 215 | 216 | 217 | 218 | 219 | 220 | 221 | 222 | 223 | 224 | 225 | 226 | 227 | 228 | 229 | 230 | 231 | 232 | 233 | 234 | 235 | 236 | 237 | 238 | 239 | 240 | 241 | 242 | 243 | 244 | 245 | 246 | 247 | 248 | 249 | 250 | 251 | 252 | 253 | 254 | 255 | 256 | 257 | 258 | 259 | 260 | 261 | 262 | 263 | 264 | 265 | 266 | 267 | 268 | 269 | 270 | 271 | 272 | 273 | 274 | 275 | 276 | 277 | 278 | 279 | 280 | 281 | 282 | 283 | 284 | 285 | 286 | 287 | 288 | 289 | 290 | 291 | 292 | 293 | 294 | 295 | 296 | 297 | 298 | 299 | 300 | 301 | 302 | 303 | 304 | 305 | 306 | 307 | 308 | 309 | 310 | 311 | 312 | 313 | 314 | 315 | 316 | 317 | 318 | 319 | 320 | 321 | 322 | 323 | 324 | 325 | 326; /** * Autotask field: ticketCategory * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: Standard (non-editable) * - 2: AEM Alert * - 3: Standard * - 4: Datto Alert * - 5: RMA * - 6: Datto Networking Alert * - 100: Installation * - 101: Network Issues * - 102: Billing * - 103: Sales * - 104: TRIAGE * - 105: Cloud Services * - 106: Workshop Repair (Non-Contract) * - 107: Block Hours Labour * - 108: Support (Non-Contract) * - 109: Technical Support * - 110: Workshop Repair (Contract) * - 111: Hardware Rentals/Loaners * - 112: Consultancy * - 113: Alert Central * - 114: Rocket Cyber Alert * - 115: Autotask Testing Category * - 116: Daily Service Administration * - 117: Unifi Event * - 118: Kilkenny College Support * - 119: Graphus Alert */ ticketCategory?: 1 | 2 | 3 | 4 | 5 | 6 | 100 | 101 | 102 | 103 | 104 | 105 | 106 | 107 | 108 | 109 | 110 | 111 | 112 | 113 | 114 | 115 | 116 | 117 | 118 | 119; /** * Autotask field: ticketNumber * Data Type: string * Length: 50 * Required: false * Readonly: false */ ticketNumber?: string; /** * Autotask field: ticketType * Data Type: integer * Required: false * Readonly: false * Picklist Values: * - 1: Service Request * - 2: Incident * - 3: Problem * - 4: Change Request * - 5: Alert */ ticketType?: 1 | 2 | 3 | 4 | 5; /** * Autotask field: title * Data Type: string * Length: 255 * Required: true * Readonly: false */ title: string; } //# sourceMappingURL=Tickets.d.ts.map