{
  "goal": "Answer the customer with the smallest useful context.",
  "instructions": [
    "Use only provided facts.",
    "Keep the answer under 120 words."
  ],
  "budget": {
    "maxInputTokens": 900
  },
  "globalMemory": {
    "constraints": [
      "Refunds over $100 require approval.",
      "Never expose internal policy names to customers."
    ]
  },
  "context": {
    "ticket": "Customer says order ORD-123 was charged twice and asks for a duplicate-charge refund.",
    "order": {
      "id": "ORD-123",
      "duplicateCharge": true,
      "amountUsd": 42
    },
    "policy": "Refund policy section A. Refund policy section B. Refund policy section C. Refunds require order id, amount, payment event, and eligibility check before a customer-facing promise is made. Internal appendix: collect evidence, avoid unsupported promises, summarize action taken, route exceptions, check payment event, confirm customer id, review prior refund history, inspect risk notes, avoid exposing internal labels. Internal appendix: collect evidence, avoid unsupported promises, summarize action taken, route exceptions, check payment event, confirm customer id, review prior refund history, inspect risk notes, avoid exposing internal labels. Internal appendix: collect evidence, avoid unsupported promises, summarize action taken, route exceptions, check payment event, confirm customer id, review prior refund history, inspect risk notes, avoid exposing internal labels. Internal appendix: collect evidence, avoid unsupported promises, summarize action taken, route exceptions, check payment event, confirm customer id, review prior refund history, inspect risk notes, avoid exposing internal labels. Internal appendix: collect evidence, avoid unsupported promises, summarize action taken, route exceptions, check payment event, confirm customer id, review prior refund history, inspect risk notes, avoid exposing internal labels."
  },
  "messages": [
    {
      "role": "user",
      "content": "I was charged twice for order ORD-123."
    }
  ]
}