/** Type of change recorded for a comment history event. */
type CommentHistoryChangeType = 'update' | 'delete';
/** A single history event for a case comment (edit or soft-delete). */
interface CommentHistoryEntry {
    id: string;
    commentId: string;
    changeType: CommentHistoryChangeType;
    previousValue: string | null;
    changedByUserId: string;
    changedByUsername: string | null;
    createdAt: string;
}
/** Cursor returned by the comment history endpoint: [createdAt, id]. */
type CommentHistoryCursor = [string, string];
/** Paginated response for the history of a case comment. */
interface CommentHistoryPage {
    data: CommentHistoryEntry[];
    nextCursor: CommentHistoryCursor | null;
    hasMore: boolean;
}
/** Request parameters for retrieving the history of a case comment. */
interface GetCommentHistoryRequest {
    commentId: string;
    limit?: number;
    cursor?: CommentHistoryCursor;
}

interface CaseResourcePermissions {
    create: boolean;
    edit: boolean;
    delete: boolean;
}
interface UpdateCaseResourcePermissions {
    create?: boolean;
    edit?: boolean;
    delete?: boolean;
}
interface CasePermissionsValue {
    comment: {
        edit: boolean;
        delete: boolean;
    };
    categories: CaseResourcePermissions;
    priorities: CaseResourcePermissions;
}
interface CasePermissions {
    companyId: string;
    key: 'case-permissions';
    value: string | null;
    valueJson: CasePermissionsValue;
}
interface UpdateCasePermissionsRequest {
    valueJson: {
        comment?: {
            edit?: boolean;
            delete?: boolean;
        };
        categories?: UpdateCaseResourcePermissions;
        priorities?: UpdateCaseResourcePermissions;
    };
}

/** Request parameters for retrieving case feed entries by action IDs. */
interface GetCaseFeedByActionsRequest {
    /** The type of action to filter by. */
    actionType: 'call' | 'task' | 'chat';
    /** List of action IDs to look up. */
    actionIds: string[];
}
/** A single case feed entry linking an action to a case. */
interface CaseFeedByActionItem {
    /** The action ID (call, task, or chat ID). */
    actionId: string;
    /** The ID of the linked case. */
    caseId: number;
    /** The case protocol number, or null if not set. */
    protocol: string | null;
}

/** Colors offered by the UI when creating or updating a case status. */
type CaseStatusColor = 'blue' | 'yellow' | 'green' | 'purple' | 'red' | 'cyan' | 'orange' | 'gray';
/** Id of a fixed workflow stage. Stages are global, not per-company. */
type CaseStageId = 'OPEN' | 'IN_PROGRESS' | 'CLOSED';
/** A fixed workflow stage (Aberto / Em andamento / Fechado). */
interface CaseStage {
    id: CaseStageId;
    label: string;
}
/** A company-scoped case status, linked to a fixed stage. */
interface CaseStatus {
    id: number;
    name: string | null;
    companyId: string;
    caseStageId: CaseStageId;
    /** Any color stored by the API; the UI palette is `CaseStatusColor`. */
    color: string;
    /** Hex of the color when it belongs to the color catalog (list only). */
    colorHex?: string | null;
    isDefault: boolean;
    isCustomStatus: boolean;
    isActive: boolean;
    createdAt: string;
    updatedAt: string;
    deletedAt: string | null;
    /** Present when the API includes the related stage (e.g. list). */
    stage?: CaseStage;
}
/** Request payload for creating a case status. */
interface CreateCaseStatusRequest {
    name: string;
    caseStageId: CaseStageId;
    color: CaseStatusColor;
}
/** Request payload for updating a case status. All fields besides `statusId` are optional. */
interface UpdateCaseStatusRequest {
    statusId: number;
    name?: string;
    caseStageId?: CaseStageId;
    color?: CaseStatusColor;
    isActive?: boolean;
}
/** Request parameters for listing case statuses. */
interface ListCaseStatusesRequest {
    activeOnly?: boolean;
}

/** A case item as returned by the cases listing endpoint. */
interface CaseListItem {
    id: number;
    sid: number;
    protocol: string;
    title: string;
    description: string;
    customerId: string;
    assignedTo: string | null;
    createdBy: string;
    companyId: string;
    caseStatusId: number;
    dueDate: string | null;
    createdAt: string;
    updatedAt: string;
    status?: CaseStatus;
    categories?: {
        id: string;
        name: string;
    }[];
}
/** Cursor returned by the cases listing endpoint. */
type ListCasesCursor = unknown[];
/** Request payload for listing cases, including the work group filter (multi-select). */
interface ListCasesRequest {
    customerId?: string;
    caseStatusId?: (string | number)[];
    statusName?: string;
    createdBy?: string;
    assignedTo?: string;
    /** When true, lists only cases without an assignee (prevails over assignedTo). */
    unassigned?: boolean;
    /** Work group ids to filter by (union of members across all selected groups). */
    workGroupId?: string[];
    title?: string;
    startDate?: string;
    endDate?: string;
    limit?: number;
    priorityIds?: string[];
    protocol?: string;
    categoryIds?: string[];
    etaStatus?: 'unscheduled' | 'overdue' | 'upcoming';
    dueDateGt?: string;
    dueDateLt?: string;
    sortBy?: 'createdAt' | 'dueDate' | 'title' | 'protocol';
    sortOrder?: 'asc' | 'desc';
    cursor?: ListCasesCursor;
    associations?: ('status' | 'priority' | 'categories')[];
}
/** Paginated response for the cases listing endpoint. */
interface ListCasesResponse {
    data: CaseListItem[];
    totalRemaining: number;
    nextCursor: ListCasesCursor | null;
    hasMore: boolean;
}

/** A single time entry (apontamento) recorded against a case. */
interface CaseTimeEntry {
    id: string;
    caseId: number;
    companyId: string;
    durationMinutes: number;
    comment: string | null;
    recordedByUserId: string;
    createdAt: string;
    updatedAt: string;
    deletedAt: string | null;
}
/** Request payload for creating a time entry on a case. */
interface CreateTimeEntryRequest {
    caseId: number;
    duration: string;
    comment?: string;
}
/** Cursor returned by the time entries list endpoint: [createdAt, id]. */
type TimeEntryCursor = [string, string];
/** Request parameters for listing the time entries of a case. */
interface ListTimeEntriesRequest {
    caseId: number;
    limit?: number;
    cursor?: TimeEntryCursor;
}
/** Paginated response for the time entries of a case. */
interface ListTimeEntriesPage {
    data: CaseTimeEntry[];
    totalLoggedTimeMinutes: number;
    hasMore: boolean;
    nextCursor: TimeEntryCursor | null;
}
/** Request payload for updating a time entry. */
interface UpdateTimeEntryRequest {
    caseId: number;
    timeEntryId: string;
    duration?: string;
    comment?: string | null;
}
/** Request parameters for deleting (soft-delete) a time entry. */
interface DeleteTimeEntryRequest {
    caseId: number;
    timeEntryId: string;
}

/** Request payload for cloning a source case into a new one. */
interface CloneCaseRequest {
    /** id of the source case being cloned. */
    caseId: number;
    title: string;
    description: string;
    customerId: string;
    assignedTo?: string;
    caseStatusId?: number;
    priorityId?: string;
    dueDate?: string | null;
    estimatedTime?: string;
    categories?: {
        categoryId: string;
    }[];
    /** Whether to copy the source case's comments (original author/timestamp preserved). Defaults to false. */
    copyComments?: boolean;
    /** Whether to physically duplicate the source case's attachments. Defaults to false. */
    copyAttachments?: boolean;
    /** Whether to copy the source case's linked actions (calls/chats/tasks). Defaults to false. */
    copyLinkedActions?: boolean;
}
/** The case created as a result of a clone operation. */
interface ClonedCase extends Omit<CaseListItem, 'status' | 'categories'> {
    priorityId: string | null;
    estimatedTimeMinutes: number | null;
}

export type { CaseFeedByActionItem, CaseListItem, CasePermissions, CasePermissionsValue, CaseStage, CaseStageId, CaseStatus, CaseStatusColor, CaseTimeEntry, CloneCaseRequest, ClonedCase, CommentHistoryChangeType, CommentHistoryCursor, CommentHistoryEntry, CommentHistoryPage, CreateCaseStatusRequest, CreateTimeEntryRequest, DeleteTimeEntryRequest, GetCaseFeedByActionsRequest, GetCommentHistoryRequest, ListCaseStatusesRequest, ListCasesCursor, ListCasesRequest, ListCasesResponse, ListTimeEntriesPage, ListTimeEntriesRequest, TimeEntryCursor, UpdateCasePermissionsRequest, UpdateCaseStatusRequest, UpdateTimeEntryRequest };