/** Supported Elasticsearch indexes for contact history queries. */
type ContactHistoryIndex = 'chat' | 'cdr';
/** Sort order for contact history results. */
type ContactHistorySortOrder = 'asc' | 'desc';
/** Query parameters for listing contact interaction history across indexes. */
interface ListContactHistoryRequest {
    companyId?: string;
    contactIds?: string[];
    indexes?: ContactHistoryIndex[];
    operatorIds?: string[];
    chatStatus?: string[];
    chatProviders?: string[];
    currentScore?: number;
    searchAfter?: string[];
    queueIds?: string[];
    order?: ContactHistorySortOrder;
    limit?: number;
}
/** Member associated with a contact interaction. */
interface InteractionMemberResponse {
    id: number;
    recipientId: string;
    provider: string;
    chatRoomId: number;
    origin: string;
    channel: string;
    companyId: string;
}
/** Chat routing step recorded for a contact interaction. */
interface InteractionChatStepResponse {
    id: string;
    chatRoomId: number;
    duration: number;
    actionId: string;
    queueId: unknown;
    nextQueueId: unknown;
    wasTransferred: unknown;
    createdAt: string;
    updatedAt: string;
}
/** Organization linked to a contact interaction. */
interface InteractionOrganizationResponse {
    id: number;
    callId: number;
    organizationId: number;
    createdAt: string;
    updatedAt: string;
}
/** Call step recorded for a contact interaction. */
interface InteractionCallStepResponse {
    id: number;
    callId: number;
    companyId: string;
    status: string;
    fromNumber: string;
    fromId: string;
    contextId: string;
    toNumber: string;
    toId: string;
    transferToNumber: unknown;
    transferToId: unknown;
    waitTime: number;
    talkTime: number;
    queue: unknown;
    createdAt: string;
    updatedAt: string;
    hourlyTalkTime: unknown[];
    hourlyWaitTime: unknown[];
}
/** Contact interaction entry returned by the Call Report API. */
interface ContactInteractionResponse {
    id: number;
    status?: string;
    companyId: string;
    currentAttendanceGroupId: unknown;
    answeredAt?: string;
    createdAt: string;
    updatedAt: string;
    waitTime?: number;
    wasTransferred: unknown;
    type: string;
    wasFinishedSilently?: boolean;
    totalTime?: number;
    attendanceTime?: number;
    campaignId: unknown;
    chatConfigId?: string;
    protocol: string;
    score: unknown;
    csatFeedback?: string | null;
    createdBy?: string;
    clientIdentifier?: string;
    closedBy: unknown;
    creatorProvider?: string;
    subject?: string;
    routedAt: unknown;
    activeDates: unknown;
    activeWeekDays: unknown;
    members?: InteractionMemberResponse[];
    tags: unknown[];
    tagsGroups: unknown[];
    invitations?: unknown[];
    chatSteps?: InteractionChatStepResponse[];
    organizations: InteractionOrganizationResponse[];
    _index: string;
    linkedId?: string;
    callId?: string;
    csatScore: unknown;
    hungUpByAgent?: boolean;
    sentToCsat?: boolean;
    hungupAt?: string;
    elasticId?: string;
    widgetId: unknown;
    wasCalledback: unknown;
    hasCallback: unknown;
    totalWaitTime?: number;
    totalTalkTime?: number;
    totalDuration?: number;
    steps?: InteractionCallStepResponse[];
}
/** Paginated response returned by the Call Report API for multi-index history. */
interface ContactHistoryResponse {
    currentScore: string[];
    data: ContactInteractionResponse[];
}

/** Query parameters for fetching company telephony usage. */
interface CallReportCompanyUsageRequest {
    createdGte?: string;
    createdLte?: string;
}
/** Telephony usage totals split by inbound and outbound entries in the Call Report API. */
interface CallReportTelephonyUsageEntryResponse {
    inbound: number;
    outbound: number;
}
/** Provider usage totals for telephony calls in the Call Report API. */
interface CallReportTelephonyUsageProvidersResponse {
    phone: number;
    yunique: number;
}
/** Telephony usage totals returned by the Call Report API. */
interface CallReportTelephonyUsageResponse {
    internal: number;
    total: number;
    entry: CallReportTelephonyUsageEntryResponse;
    providers: CallReportTelephonyUsageProvidersResponse;
}
/** Company usage response returned by the Call Report API. */
interface CallReportCompanyUsageResponse {
    data: {
        telephony: CallReportTelephonyUsageResponse;
    };
}

export type { CallReportCompanyUsageRequest, CallReportCompanyUsageResponse, CallReportTelephonyUsageEntryResponse, CallReportTelephonyUsageProvidersResponse, CallReportTelephonyUsageResponse, ContactHistoryIndex, ContactHistoryResponse, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse, ListContactHistoryRequest };