mc_toTrial mc_toTrial mc_rerun mc_sla mc_toRecord mc_toRecord mc_toGwTrial mc_toGwTrial mc_escalate mc_proceed mc_escalate mc_toResolve mc_sla =escalationSlaTimeout mc_toResolve mc_toAnswerGw mc_toAnswerGw mc_answerProceed mc_answerAbandon mc_rerun mc_proceed mc_answerProceed mc_answerAbandon =trialMergeRed =action = "proceed" =action = "abandon"