ic_toImplement ic_toImplement ic_answerLoop ic_toGw ic_toGw ic_escalate ic_done ic_escalate ic_toReconcileGw ic_toReconcileGw ic_reconciled ic_toRecordEscalation ic_toEscalate ic_toAnswerGw ic_toRecordEscalation ic_toEscalate ic_toAnswerGw ic_answerLoop ic_abandon ic_answerLoop ic_reImplement ic_done ic_reconciled ic_abandon =status = "opened" or status = "blocked" or status = "skipped" =reconciled = true =resolution = "answer"