export type ResolutionStatus = 'yes' | 'no' | 'partially'

export type SatisfactionRating = 1 | 2 | 3 | 4 | 5

export interface ResolutionUser {
  id?: string
  email?: string
  name?: string
}

export interface ResolutionMetadata {
  url: string
  timestamp: string
  viewport: { width: number; height: number }
  userAgent: string
  /** Time in ms from ticket creation to resolution (if ticketId provided) */
  timeToResolution?: number
}

export interface ResolutionData {
  /** Whether the issue was resolved */
  resolved: ResolutionStatus
  /** Satisfaction rating 1-5 */
  satisfaction: SatisfactionRating
  /** Optional feedback on what could have been better */
  feedback?: string
  /** If not resolved, what's still wrong */
  stillNeedsHelp?: string
  /** Whether the user wants a follow-up */
  wantsFollowUp?: boolean
  /** Reference to original support ticket/interaction */
  ticketId?: string
  /** User information */
  user?: ResolutionUser
  /** App-specific context */
  context?: Record<string, unknown>
  /** Auto-captured metadata */
  metadata?: ResolutionMetadata
}

export interface ResolutionProps {
  /** Display variant */
  variant?: 'popover' | 'modal'
  /** Popover position relative to trigger */
  side?: 'top' | 'bottom' | 'left' | 'right'
  /** Trigger button label */
  triggerLabel?: string
  /** Dialog/popover title */
  title?: string
  /** Reference to original support ticket/interaction */
  ticketId?: string
  /** Show follow-up checkbox */
  showFollowUp?: boolean

  /** User information for attribution */
  user?: ResolutionUser
  /** App-specific context */
  context?: Record<string, unknown>
  /** Auto-capture URL, timestamp, viewport, userAgent */
  captureMetadata?: boolean

  /** Callback when resolution submitted (takes precedence over apiEndpoint) */
  onSubmit?: (data: ResolutionData) => Promise<void> | void
  /** API endpoint to POST resolution data to */
  apiEndpoint?: string

  /** Submit button label */
  submitLabel?: string
  /** Additional class for trigger button */
  className?: string
}