# Mavéa Support Policy

Effective: July 16, 2026

Mavéa is provided without a service-level agreement or support commitment.

- Maintenance, updates, compatibility fixes, security fixes, documentation, and responses are provided at the Maintainers' discretion.
- No response time, resolution time, uptime, data recovery, backward compatibility, or continued availability is promised.
- You are responsible for installation, configuration, provider accounts, credentials, costs, backups, deployment security, and recovery.
- Issue reports and feature suggestions may be accepted, but external code, patches, documentation changes, and pull requests are not accepted.
- Security vulnerabilities must be reported privately as described in [SECURITY.md](./SECURITY.md), not as public issues or patches.

Support discussions do not create warranties, commercial rights, professional advice, or an obligation to implement or maintain anything.