{
  "troubleticketTypes": [
    {
      "category": "Cross Connect",
      "code": "cc01",
      "description": "A live Cross Connect circuit stopped working",
      "severity": "s1"
    },
    {
      "category": "Managed Services",
      "code": "ms01",
      "description": "Managed Firewall",
      "severity": "S1",
      "additionalDetails": {
        "subCategories": [
          "Firewall Issue",
          "VPN Issue",
          "Load Balancer Issue"
        ],
        "enabledIBXs": [
          "DB1",
          "DB2",
          "DB3",
          "DB4"
        ]
      }
    }
  ]
}