version: 1
rules:
  require_primary_source: true
  require_version_applicability: true
  require_corroboration_for_major_change: true
  reject_unsourced_claims: true
  automatic_apply: false

# El contexto de la empresa no es una fuente de la profesión: vive en
# organization/roles/customer-support-specialist.md dentro de cada instalación.
sources:
  - name: ISO 10002
    url: https://committee.iso.org/standard/71580.html
    tier: standard
    topics: [complaints, accessibility, confidentiality, improvement]
  - name: ISO 18295-1
    url: https://committee.iso.org/standard/64739.html
    tier: standard
    topics: [contact-centres, customer-experience, operations]
  - name: ITIL
    url: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1
    tier: standard
    topics: [incident-management, service-desk, knowledge]
  - name: W3C Writing for Web Accessibility
    url: https://www.w3.org/WAI/tips/writing/
    tier: standard
    topics: [clear-instructions, headings, links, accessibility]