import type { Department } from '../departments/types'
import type { Person } from '../people/types'
import type { Service } from '../services/types'
import type { Tag } from '../tags/types'
import type { Ticket } from '../tickets/types'
import type { User } from '../users/types'
import type { ListQuery } from '../../core/types'

export type ContactStatus = 'online' | 'offline' | 'absent'
export type ContactOrigin = 'api' | 'app' | 'campaign' | 'driver' | 'import' | 'web'

export type ContactData = {
  hasUnreadMentionForMe?: boolean
  lastSyncAt?: string
  unread?: boolean
  /** Hugme (ReclameAqui) status code. */
  hugmeStatus?: 1 | 2 | 3 | 4 | 15 | 16 | 17 | 21 | 22
  /** ReclameAqui status code. */
  raStatus?: 5 | 6 | 7 | 8 | 9 | 10 | 12 | 13 | 18 | 19 | 20
  answered?: boolean
  info?: {
    birthday?: string
    cpf?: string
    rg?: string
    gender?: string
    email?: string
    phoneNumbers?: string
    city?: string
    state?: string
    company?: string
  }
  number?: string
  valid?: boolean
  isOriginal?: boolean
  validNumber?: string
  email?: string
  survey?: {
    expiresAt?: string
    ticketId?: string
    questionId?: string
    tries?: number
  }
  webchat?: {
    userId: string
    roomId?: string
    idleStages?: {
      1?: string
      2?: string
      3?: string
    }
    sentFollowUpMail?: { sentAt: string; origin: 'auto' | 'manual' }
    sentTicketCloseMail?: { sentAt: string; origin: 'auto' | 'manual' }
    originAccessURL?: string
    followUpToken?: string
    followUpRedirectLink?: string
    contactUnread?: number
    continueService?: boolean
  }
  lastChargedMessage?: string
  botIsRunning?: boolean
  botFinishedAt?: string
  blockMessageRules?: {
    unblockUntilAt?: string
    alertToBlockUntilAt?: string
    nextUnblockAt?: string
    unreadAlertToBlock?: boolean
  }
  canSend?: boolean
  lastMessageIdOnInactiveTicket?: string
  lidId?: string
  jidId?: string
  /** ISO date string of when group data was last synced. */
  groupSyncedAt?: string
  groupSettings?: {
    inviteUrl?: string
    onlyAdminCanSend?: boolean
    onlyAdminCanEditProperties?: boolean
    onlyAdminCanAddMembers?: boolean
    onlyAdminCanApproveMembers?: boolean
    description?: string
  }
}

export type ContactDataBlock = {
  /**
   * Block level:
   * - `0` = unblocked via block list
   * - `1` = blocked via block list
   * - `2` = manually unblocked
   * - `3` = manually blocked
   */
  level: 0 | 1 | 2 | 3
  byUserId: string
  date: string
  description: string
}

export type Contact = {
  id: string
  idFromService: string | null
  name: string | null
  internalName: string | null
  alternativeName: string | null
  isGroup: boolean
  isBroadcast: boolean
  isMe: boolean
  isMyContact: boolean
  hadChat: boolean
  visible: boolean
  status: ContactStatus
  isSilenced: boolean
  data: ContactData
  note: string | null
  unread: number
  lastMessageAt: string | null
  unsubscribed: boolean
  lastContactMessageAt: string | null
  acceptedTermAt: string | null
  hsmExpirationTime: string | null
  block: boolean | null
  dataBlock: ContactDataBlock | null
  origin: ContactOrigin | null
  archivedAt: string | null
  accountId: string
  serviceId: string
  defaultDepartmentId: string | null
  defaultUserId: string | null
  currentTicketId: string | null
  lastMessageId: string | null
  personId: string | null
  contactBlockListControlId: string | null
  createdAt: string
  updatedAt: string
  deletedAt: string | null
  // relationships
  service?: Service
  defaultDepartment?: Department | null
  defaultUser?: User | null
  person?: Person | null
  tags?: Tag[]
  currentTicket?: Ticket | null
}

export type ContactRelationships =
  | 'service'
  | 'defaultDepartment'
  | 'defaultUser'
  | 'person'
  | 'tags'
  | 'currentTicket'

export type CreateContactPayload = {
  name?: string
  serviceId: string
  idFromService?: string
  /** Top-level convenience input; the backend copies it into `data.number`. */
  number?: string
  defaultDepartmentId?: string
  defaultUserId?: string
  data?: ContactData
  note?: string
  origin?: ContactOrigin
}

export type UpdateContactPayload = {
  name?: string
  internalName?: string
  alternativeName?: string
  defaultDepartmentId?: string | null
  defaultUserId?: string | null
  data?: ContactData
  note?: string | null
  isSilenced?: boolean
  block?: boolean
  /** Tag IDs to associate with the contact. */
  tagIds?: string[]
}

export type ExportTemplatePayload = {
  serviceType: string
  type: string
}

export type CountContactsQuery = ListQuery<Contact> & {
  queries?: ListQuery<Contact>[]
}

export type ExistsContactsParams = {
  serviceId: string
  numbers: string[]
}

export type CountMediaResult = Record<string, number>

/**
 * Body for `POST /contacts/:id/ticket/transfer`. Opens or transfers the contact's
 * ticket. The backend only reads these fields; it does not enforce a 24h window or template.
 */
export type TransferTicketPayload = {
  departmentId: string
  userId?: string
  comments?: string
  kanbanCardColumnId?: string
  kanbanCardSubject?: string
  initialMessage?: string
}