export type AccountPlanServices = {
  email: number
  webchat: number
  'sms-wavy': number
  telegram: number
  whatsapp: number
  instagram: number
  'reclame-aqui': number
  'whatsapp-remote': number
  'whatsapp-business': number
  'facebook-messenger': number
  'google-business-message': number
}

export type AccountPlan = {
  /** AI feature settings; transcription holds the number of AI transcription requests allowed. */
  ai: { transcription: string | null }
  /** Maximum number of users allowed for the account. */
  users: number
  /** Maximum number of WhatsApp HSM (template) messages allowed. */
  hsmLimit: number
  services: AccountPlanServices
  /** Current count of HSM templates already used. */
  hsmUsedLimit: number
  /** Indicates if the account is in trial mode. */
  isTrial?: boolean
  /** Indicates if the account is in a grace period after expiration. */
  isOnGracePeriod?: boolean
  /** Indicates if the grace period is locked and requires user action to extend. */
  isGracePeriodOnHold?: boolean
  /** Number of times the grace period can still be extended. */
  gracePeriodExtendTimesRemaining?: number
  /** ISO date string when the current grace period extension expires. */
  gracePeriodEndsAt?: string
  /** Base number of users included in the contracted plan. */
  planBaseUsers?: number
  /** Base service limits (by service type) included in the contracted plan. */
  planBaseServices?: { [serviceName: string]: number }
  emailNotifications?: {
    /** Tracks whether the account expiration email has been sent. */
    expiredNotificationSent?: boolean
    /** Tracks whether the account expiration warning email has been sent. */
    expirationNotificationSent?: boolean
  }
}

export type AccountSettingsFlags = {
  /** Enables the third version of the bot builder with improved workflow and AI node support. */
  'bots-v3'?: boolean
  /** Enables the second (legacy) version of the bot builder. */
  'bots-v2'?: boolean
  /** Enables employee absence management and status tracking features. */
  'absence-management'?: boolean
  /** Enables the AI node within the bot v3 builder for intelligent agent blocks. */
  'enable-bots-v3-ai-node'?: boolean
  /** Shows separate tabs by agent and by department in service statistics. */
  'by-user-and-by-department-tabs'?: boolean
  /** Enables service-based message blocking rules to restrict interactions by phone area code. */
  'use-block-message-rules-by-service'?: boolean
  /** Removes the limit on WhatsApp Business template (HSM) message sends. */
  'disable-hsm-limit'?: boolean
  /** Enables automatic ticket distribution and assignment based on configured rules. */
  distribution?: boolean
  /** Enables transcription of audio messages and voice notes to text. */
  'enable-audio-transcription'?: boolean
  /** Enables AI-powered intelligent conversation summarization. */
  'enable-smart-summary'?: boolean
  /** Enables ChatGPT integration for AI-powered features. */
  'enable-chatgpt'?: boolean
  /** Enables sales funnel and opportunity tracking functionality. */
  'enable-sales-funnel'?: boolean
  /** Enables internal team chat and communication between agents. */
  'internal-chat'?: boolean
  /** Enables automatic deactivation of invalid or broken webhook endpoints. */
  'invalid-webhooks-inactivator'?: boolean
  /** Enables full-text search over messages and conversation history. */
  'search-messages'?: boolean
  /** Enables AI-powered magic text for intelligent message suggestions. */
  'enable-magic-text'?: boolean
  /** Enables AI-powered CSAT (Customer Satisfaction) scoring for survey responses. */
  'enable-smart-csat-score'?: boolean
  /** Enables waveform visualization for audio messages. */
  'enable-audio-waveform'?: boolean
  /** Enables Single Sign-On (SSO) authentication for user login. */
  'enable-sso'?: boolean
  /** Enables AI copilot assistant for agent support and message assistance. */
  'enable-copilot'?: boolean
  /** Enables kanban board functionality for visual task and ticket management. */
  'enable-kanban-boards'?: boolean
  /** Enables blocking of specific file extensions based on service type. */
  'enable-file-extension-blocking'?: boolean
}

export type AccountSettingsDrivers = {
  email?: boolean
  webchat?: boolean
  'sms-wavy'?: boolean
  telegram?: boolean
  whatsapp?: boolean
  instagram?: boolean
  'reclame-aqui'?: boolean
  'whatsapp-business'?: boolean
  'facebook-messenger'?: boolean
  'whatsapp-remote-pod'?: boolean
  'google-business-message'?: boolean
}

export type AccountSettingsCampaign = {
  /** Toggle enabling SMS campaigns via Wavy provider. */
  'sms-wavy'?: boolean
  /** Toggle enabling WhatsApp message campaigns. */
  whatsapp?: boolean
  /** Toggle enabling Instagram message campaigns. */
  instagram?: boolean
  /** Campaign auto-pause setting: 'disabled', 'enabled', or a specific quality threshold. */
  'auto-pause-mode'?: string
  /** Toggle enabling WhatsApp Business API message campaigns. */
  'whatsapp-business'?: boolean
  /** Toggle enabling Facebook Messenger campaigns. */
  'facebook-messenger'?: boolean
}

export type AccountSettings = {
  /** Feature flags that toggle specific platform capabilities. */
  flags?: AccountSettingsFlags
  /** Enables/disables specific communication channels (whatsapp, telegram, webchat, etc.). */
  drivers?: AccountSettingsDrivers
  /** Campaign channel toggles and auto-pause mode configuration. */
  campaign?: AccountSettingsCampaign
  /** Timezone of the account for scheduling and time-based features. */
  timezone?: string
  /** Requires agents to select a topic when closing a ticket. */
  topicRequired?: boolean
  /** Enables visibility of tags in the chat interface. */
  showTagsInChat?: boolean
  /** Enables the ticket (SAC) functionality for the account. */
  ticketsEnabled?: boolean
  /** Toggles the display of support information. */
  showSupportInfo?: boolean
  /** Allows duplicate contact names in the system. */
  allowDuplicateNames?: boolean
  /** Makes email a mandatory field when creating users. */
  isUserEmailRequired?: boolean
  /** Minutes of inactivity until a user is marked as away. */
  userAwayMinutesTime?: number
  /** Enables notifications when new messages are received. */
  newMessageNotification?: boolean
  /** Enables notifications when tickets are opened. */
  ticketOpenNotification?: boolean
  /** Enables queue notifications in mobile applications. */
  isQueueNotificationActive?: boolean
  /** Enables notifications when tickets are transferred. */
  ticketTransferNotification?: boolean
  /** Defines how user passwords are created: manually, automatically, or via a link. */
  userPasswordCreationMethod?: 'manual' | 'automatic' | 'link'
  /** Forces users to change their password on first login. */
  changeUserPasswordOnFirstAccess?: boolean
  /** Disables automatic ticket transfer to the default department or user. */
  disableDefaultTicketTransfer?: boolean
  /** Enables AI features outside of the knowledge base context. */
  outsideTheKnowledgeBase?: boolean
  /** Enables automatic transcription of audio messages. */
  enableAudioTranscription?: boolean
  /** Enables audio transcription specifically for copilot features. */
  enableAudioTranscriptionCopilot?: boolean
  /** Enables audio transcription specifically for agent features. */
  enableAudioTranscriptionAgent?: boolean
  /** Automatically generates a conversation summary when a ticket is closed. */
  autoGenerateSummaryOnClosure?: boolean
  /** Automatically generates a conversation summary when a ticket is transferred. */
  autoGenerateSummaryOnTransfer?: boolean
  /** Allows agents to modify tag visibility settings within the chat. */
  userCanChangeVisibilityTagsOnChat?: boolean
  /** Minutes of inactivity before a ticket is considered inactive. */
  ticketInactiveTime?: number
  /** Toggles display of the operator/agent name in messages. */
  operatorName?: boolean
  /** Format template for ticket protocol numbers (e.g. '{{date}}{{count}}'). */
  protocolFormat?: string
  /** Enables IP address restriction to limit account access by IP. */
  ipRestriction?: boolean
  /** List of IP addresses allowed to access the account when IP restriction is active. */
  allowedIps?: string[]
  /** Enables password expiration policy for users. */
  isPasswordExpirationActive?: boolean
  /** Number of days before user passwords expire. */
  expirationPasswordTime?: number
  /** Makes two-factor authentication mandatory for all users. */
  twoFactorAuthMandatory?: boolean
  /** Enables blocking of file uploads by extension type. */
  fileExtensionRestrictionEnabled?: boolean
  /** Maps service types to their arrays of blocked file extensions. */
  blockedFileExtensions?: { [serviceType: string]: string[] }
  /** Configures user absence/unavailability settings. */
  absence?: { enabled?: boolean }
  /** Defines company working hours with start/end times and weekdays. */
  workPlan?: { start: string; end: string; weekDays: string[] }[]
  /** SSO configuration; supports Azure AD with tenant, client, and secret settings. */
  sso?: {
    azureAd?: {
      enabled: boolean
      label: string
      tenantId: string
      clientId: string
      clientSecret: string
    }
  }
}

export type AccountCreditNotificationRange = {
  /** Display name for the notification threshold (e.g. '50%'). */
  name: string
  /** Percentage of credits used that triggers this notification. */
  percent: number
  /** Delivery methods for the notification: push (app), email, or modal (popup). */
  modes: ('push' | 'email' | 'modal')[]
}

export type AccountCreditNotificationSent = {
  percent: number
  /** ISO date string of when the notification was sent. */
  sentAt: string
}

export type AccountCreditsControl = {
  /** Indicates if the credit control system is active for the account. */
  enabled: boolean
  /** Day of the month for billing cycle closure, set by ERP. */
  closingDay: number | null
  /** Date of the most recent credit renewal. */
  lastRenewalDate: string | null
  /** Date when credits will next be renewed. */
  nextRenewalDate: string | null
  /** Allows the account to overdraw (go negative) on credits. */
  allowExceedLimit: boolean
  /** Credit billing mode: 'charge-credits', 'not-charge-credits', or null. */
  creditsSystemType: 'not-charge-credits' | 'charge-credits' | null
  /** Amount of credits added in the last renewal. */
  lastRenewalAmount: number
  /** Amount of credits that will be added in the next renewal. */
  nextRenewalAmount: number
  /** Tracks which credit usage notification ranges have been sent this period. */
  notificationsSent: AccountCreditNotificationSent[]
  /** Configured credit usage thresholds that trigger notifications. */
  notificationRanges: AccountCreditNotificationRange[]
  /** ISO date string of when the credit control system was activated. */
  useCreditsSystemAt: string | null
  /** ERP event ID for the contracted plan. */
  contractedPlanEventId: string | null
  /** ERP product ID for the contracted plan. */
  contractedPlanProductId: string | null
  /** Indicates if the account has no credits remaining. */
  withoutCreditsAvailable: boolean
  /** ERP product name for the contracted plan. */
  contractedPlanProductName: string | null
  /** ISO date string of the last contract update received from the ERP. */
  lastUpdateContractFromAgnus: string | null
}

export type Account = {
  id: string
  name: string
  alias: string
  isActive: boolean
  isCampaignActive: boolean
  createdAt: string
  updatedAt: string
  expiresAt: string | null
  deletedAt: string | null
  data: { managerNumber: string }
  plan: AccountPlan
  settings: AccountSettings
  wizardProgress: string
  encryptionKey: string
  branch: string
  correlationId: string
  promptAiFinalize: string | null
  promptAiTransfer: string | null
  promptAiCsat: string | null
  creditsControl: AccountCreditsControl
  defaultDepartmentId: string
  clusterId: string | null
  agnusSignatureKey: string | null
  twoFactorAuthMandatoryActive: boolean
}

export type CreateAccountPayload = {
  name: string
  email: string
  password: string
  passwordConfirmation: string
  phoneNumber?: string
  branch?: string
  isClientUser?: boolean
  roles?: string[]
  departments?: string[]
  services?: string[]
  scheduleId?: string
}

export type UpdateAccountPayload = {
  name?: string
  email?: string
  phoneNumber?: string
  branch?: string
  isClientUser?: boolean
  roles?: string[]
  departments?: string[]
  services?: string[]
  scheduleId?: string
}