import type { Contact } from '../contacts/types';
import type { Department } from '../departments/types';
import type { Service } from '../services/types';
import type { User } from '../users/types';
export type TicketOrigin = 'automatic' | 'manual' | 'widget';
export type TicketMetrics = {
    /** Time in seconds the contact waited before a user picked up the ticket. */
    waitingTime?: number;
    /** Time in seconds the contact waited after the bot handed off to a human. */
    waitingTimeAfterBot?: number;
    /** Total time in seconds with active messaging (first to last message). */
    messagingTime?: number;
    /** Total open time in seconds from ticket open to close. */
    ticketTime?: number;
    /** Sum of waiting times across all transfers. */
    waitingTimeTransfersSum?: number;
    /** Number of times the ticket was transferred. */
    ticketTransferCount?: number;
    /** Average waiting time per transfer. */
    waitingTimeTransfersAvg?: number;
    isActiveTicket?: boolean;
};
export type Ticket = {
    id: string;
    isOpen: boolean;
    comments: string | null;
    protocol: string | null;
    origin: TicketOrigin | null;
    metrics: TicketMetrics;
    startedAt: string | null;
    endedAt: string | null;
    isDistributing: boolean;
    count: number | null;
    accountId: string;
    departmentId: string;
    contactId: string;
    userId: string | null;
    serviceId: string | null;
    firstMessageId: string | null;
    lastMessageId: string | null;
    currentTicketTransferId: string | null;
    createdAt: string;
    updatedAt: string;
    contact?: Contact;
    department?: Department;
    user?: User | null;
    service?: Service | null;
};
export type TicketRelationships = 'contact' | 'department' | 'user' | 'service';
export type CreateTicketPayload = {
    contactId: string;
    departmentId: string;
    userId?: string;
    comments?: string;
    origin?: TicketOrigin;
};
export type UpdateTicketPayload = {
    departmentId?: string;
    userId?: string | null;
    comments?: string | null;
    isOpen?: boolean;
};
/**
 * Body for `PUT /tickets/close-many`.
 *
 * Either close an explicit list of tickets by id, or close every open ticket
 * matching a query. For the query variant the outer `query` is an object whose
 * `query` field is a JSON-stringified list query (e.g. `JSON.stringify({ where: {} })`);
 * the backend always forces `where.isOpen = true`.
 */
export type CloseManyTicketsPayload = {
    ids: string[];
    ticketTopicIds?: string[] | string;
    comments?: string;
} | {
    allContactsSelected: true;
    query: {
        query: string;
    };
};
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