import type { Department } from '../departments/types';
import type { Person } from '../people/types';
import type { Service } from '../services/types';
import type { Tag } from '../tags/types';
import type { Ticket } from '../tickets/types';
import type { User } from '../users/types';
import type { ListQuery } from '../../core/types';
export type ContactStatus = 'online' | 'offline' | 'absent';
export type ContactOrigin = 'api' | 'app' | 'campaign' | 'driver' | 'import' | 'web';
export type ContactData = {
    hasUnreadMentionForMe?: boolean;
    lastSyncAt?: string;
    unread?: boolean;
    /** Hugme (ReclameAqui) status code. */
    hugmeStatus?: 1 | 2 | 3 | 4 | 15 | 16 | 17 | 21 | 22;
    /** ReclameAqui status code. */
    raStatus?: 5 | 6 | 7 | 8 | 9 | 10 | 12 | 13 | 18 | 19 | 20;
    answered?: boolean;
    info?: {
        birthday?: string;
        cpf?: string;
        rg?: string;
        gender?: string;
        email?: string;
        phoneNumbers?: string;
        city?: string;
        state?: string;
        company?: string;
    };
    number?: string;
    valid?: boolean;
    isOriginal?: boolean;
    validNumber?: string;
    email?: string;
    survey?: {
        expiresAt?: string;
        ticketId?: string;
        questionId?: string;
        tries?: number;
    };
    webchat?: {
        userId: string;
        roomId?: string;
        idleStages?: {
            1?: string;
            2?: string;
            3?: string;
        };
        sentFollowUpMail?: {
            sentAt: string;
            origin: 'auto' | 'manual';
        };
        sentTicketCloseMail?: {
            sentAt: string;
            origin: 'auto' | 'manual';
        };
        originAccessURL?: string;
        followUpToken?: string;
        followUpRedirectLink?: string;
        contactUnread?: number;
        continueService?: boolean;
    };
    lastChargedMessage?: string;
    botIsRunning?: boolean;
    botFinishedAt?: string;
    blockMessageRules?: {
        unblockUntilAt?: string;
        alertToBlockUntilAt?: string;
        nextUnblockAt?: string;
        unreadAlertToBlock?: boolean;
    };
    canSend?: boolean;
    lastMessageIdOnInactiveTicket?: string;
    lidId?: string;
    jidId?: string;
    /** ISO date string of when group data was last synced. */
    groupSyncedAt?: string;
    groupSettings?: {
        inviteUrl?: string;
        onlyAdminCanSend?: boolean;
        onlyAdminCanEditProperties?: boolean;
        onlyAdminCanAddMembers?: boolean;
        onlyAdminCanApproveMembers?: boolean;
        description?: string;
    };
};
export type ContactDataBlock = {
    /**
     * Block level:
     * - `0` = unblocked via block list
     * - `1` = blocked via block list
     * - `2` = manually unblocked
     * - `3` = manually blocked
     */
    level: 0 | 1 | 2 | 3;
    byUserId: string;
    date: string;
    description: string;
};
export type Contact = {
    id: string;
    idFromService: string | null;
    name: string | null;
    internalName: string | null;
    alternativeName: string | null;
    isGroup: boolean;
    isBroadcast: boolean;
    isMe: boolean;
    isMyContact: boolean;
    hadChat: boolean;
    visible: boolean;
    status: ContactStatus;
    isSilenced: boolean;
    data: ContactData;
    note: string | null;
    unread: number;
    lastMessageAt: string | null;
    unsubscribed: boolean;
    lastContactMessageAt: string | null;
    acceptedTermAt: string | null;
    hsmExpirationTime: string | null;
    block: boolean | null;
    dataBlock: ContactDataBlock | null;
    origin: ContactOrigin | null;
    archivedAt: string | null;
    accountId: string;
    serviceId: string;
    defaultDepartmentId: string | null;
    defaultUserId: string | null;
    currentTicketId: string | null;
    lastMessageId: string | null;
    personId: string | null;
    contactBlockListControlId: string | null;
    createdAt: string;
    updatedAt: string;
    deletedAt: string | null;
    service?: Service;
    defaultDepartment?: Department | null;
    defaultUser?: User | null;
    person?: Person | null;
    tags?: Tag[];
    currentTicket?: Ticket | null;
};
export type ContactRelationships = 'service' | 'defaultDepartment' | 'defaultUser' | 'person' | 'tags' | 'currentTicket';
export type CreateContactPayload = {
    name?: string;
    serviceId: string;
    idFromService?: string;
    /** Top-level convenience input; the backend copies it into `data.number`. */
    number?: string;
    defaultDepartmentId?: string;
    defaultUserId?: string;
    data?: ContactData;
    note?: string;
    origin?: ContactOrigin;
};
export type UpdateContactPayload = {
    name?: string;
    internalName?: string;
    alternativeName?: string;
    defaultDepartmentId?: string | null;
    defaultUserId?: string | null;
    data?: ContactData;
    note?: string | null;
    isSilenced?: boolean;
    block?: boolean;
    /** Tag IDs to associate with the contact. */
    tagIds?: string[];
};
export type ExportTemplatePayload = {
    serviceType: string;
    type: string;
};
export type CountContactsQuery = ListQuery<Contact> & {
    queries?: ListQuery<Contact>[];
};
export type ExistsContactsParams = {
    serviceId: string;
    numbers: string[];
};
export type CountMediaResult = Record<string, number>;
/**
 * Body for `POST /contacts/:id/ticket/transfer`. Opens or transfers the contact's
 * ticket. The backend only reads these fields; it does not enforce a 24h window or template.
 */
export type TransferTicketPayload = {
    departmentId: string;
    userId?: string;
    comments?: string;
    kanbanCardColumnId?: string;
    kanbanCardSubject?: string;
    initialMessage?: string;
};
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