---
name: Live Streaming Issues
about: Report an issue with live streaming
---

<!--
Please DO NOT DELETE THIS TEMPLATE or your issue may be closed immediately.
Before opening an issue, search for open and closed GitHub issues that match your situation.

PLEASE THOROUGHLY READ https://github.com/dgreif/ring/wiki/Camera-Troubleshooting#live-stream-troubleshooting BEFORE OPENING AN ISSUE

**Please Note**: Live streaming issues are extremely difficult to diagnose and reproduce.  If you have followed all of the advice in the wiki and still have issues, there is likely nothing that I can do for you.  Please only open an issue if you have a deep understanding of the network issue and have an actual suggestion for how to fix it.
-->

# Live Streaming Issue

### Describe the live streaming issue
<!-- ✍️edit: --> A clear and concise description of the problem.  If all you can say is that "live streaming doesn't work on my network", then please do not open an issue.

### Screenshots/Logs
<!-- ✍️edit: --> If applicable, add screenshots and log output to help explain your problem.

### Recommended solution
<!-- ✍️edit: --> Please describe what you think is causing this issue, and how you recommend it be fixed

### Environment
<!-- ✍️edit: -->
 - Ring Camera: [e.g. Stickup Cam Battery]
 - OS: [e.g. Raspbian]
 - Node.js: [e.g. 12.14.1] <!-- run `node -v` to get current version -->
 - NPM: [e.g 6.13.4] <!-- run `npm -v` to get current version -->
 - homebridge-ring (if applicable): [e.g 6.0.3]
 - homebridge (if applicable): [e.g. 0.4.50]

### Network Environment
<!-- ✍️edit: --> Please provide a detailed description of your network setup, including all network hardware between your camera, the internet, your homebridge server, and your HomeKit home hub (Apple TV, HomePod, iPad).  Please include brand and model for each device that the network traffic passes through.