import { SmrtCollection, SmrtObject } from '@happyvertical/smrt-core';
import { SupportAvailabilityKind, SupportQualificationLevel, SupportSpecialistStatus } from '../types.js';
export declare class SupportSpecialist extends SmrtObject {
    tenantId: string | null;
    /** The Participant (Person profile) this specialist role belongs to. */
    profileId: string;
    /** Display name for queues/routing rationale (denormalized from Profile). */
    displayName: string;
    status: SupportSpecialistStatus;
    /** Languages the specialist supports (JSON array of BCP-47-ish codes). */
    languages: string;
    /** IANA timezone the weekly availability windows are expressed in. */
    timezone: string;
    /** Routing workload cap: open cases beyond this exclude the specialist. */
    maxConcurrentCases: number;
    /** Tie-break priority for on-call ranking (higher = preferred). */
    onCallPriority: number;
    notes: string;
    metadata: string;
    getLanguages(): string[];
    setLanguages(languages: string[]): void;
    getMetadata(): Record<string, unknown>;
    setMetadata(value: Record<string, unknown>): void;
    isActive(): boolean;
}
export declare class SupportSpecialistCollection extends SmrtCollection<SupportSpecialist> {
    static readonly _itemClass: typeof SupportSpecialist;
    findActive(): Promise<SupportSpecialist[]>;
    byProfile(profileId: string): Promise<SupportSpecialist | null>;
}
export declare class SupportQualification extends SmrtObject {
    tenantId: string | null;
    specialistId: string;
    /** App-defined Project this qualification covers. */
    projectId: string;
    level: SupportQualificationLevel;
    /** Effective-dating: null bounds mean open-ended. */
    effectiveFrom: Date | null;
    effectiveTo: Date | null;
    grantedByProfileId: string | null;
    notes: string;
    /** Whether the qualification is effective at the given instant. */
    isEffectiveAt(at?: Date): boolean;
}
export declare class SupportQualificationCollection extends SmrtCollection<SupportQualification> {
    static readonly _itemClass: typeof SupportQualification;
    forSpecialist(specialistId: string): Promise<SupportQualification[]>;
    forProject(projectId: string): Promise<SupportQualification[]>;
}
export declare class SupportAvailability extends SmrtObject {
    tenantId: string | null;
    specialistId: string;
    kind: SupportAvailabilityKind;
    /** Weekly windows: 0 = Sunday … 6 = Saturday. Null for span kinds. */
    weekday: number | null;
    /** Weekly windows: minutes from midnight, inclusive start. */
    startMinute: number;
    /** Weekly windows: minutes from midnight, exclusive end. */
    endMinute: number;
    /** Span kinds (`on_call`, `time_off`): absolute start. */
    startsAt: Date | null;
    /** Span kinds (`on_call`, `time_off`): absolute end. */
    endsAt: Date | null;
    notes: string;
}
export declare class SupportAvailabilityCollection extends SmrtCollection<SupportAvailability> {
    static readonly _itemClass: typeof SupportAvailability;
    forSpecialist(specialistId: string): Promise<SupportAvailability[]>;
}
export default SupportSpecialist;
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