import { SmrtCollection, SmrtObject } from '@happyvertical/smrt-core';
import { SupportActorKind, SupportChannelKind, SupportInteractionDirection } from '../types.js';
export declare class SupportInteraction extends SmrtObject {
    tenantId: string | null;
    caseId: string;
    direction: SupportInteractionDirection;
    channelKind: SupportChannelKind;
    actorKind: SupportActorKind;
    /** Author identity when known (client contact, specialist, bot profile). */
    authorProfileId: string | null;
    /** When the exchange happened on its channel (not when it was ingested). */
    occurredAt: Date;
    /** Denormalized text body for the case timeline (source stays canonical). */
    body: string;
    /**
     * Qualified class of the source transport record, e.g.
     * `@happyvertical/smrt-chat:ChatMessage` or
     * `@happyvertical/smrt-messages:Email`. Null for manual notes.
     */
    sourceType: string | null;
    /** Id of the source transport record. Null for manual notes. */
    sourceId: string | null;
    /**
     * Globally unique idempotency key for intake dedup (`conflictColumns`):
     * `chat:<messageId>`, `email:<emailId>`, or `manual:<uuid>` for
     * service-authored notes.
     */
    sourceKey: string;
    /**
     * RFC 822 Message-ID for email interactions — a first-class column so
     * reply threading (`In-Reply-To` joins) is a keyed lookup instead of a
     * bounded metadata scan. Empty for non-email interactions.
     */
    rfcMessageId: string;
    metadata: string;
    getMetadata(): Record<string, unknown>;
    setMetadata(value: Record<string, unknown>): void;
}
export declare class SupportInteractionCollection extends SmrtCollection<SupportInteraction> {
    static readonly _itemClass: typeof SupportInteraction;
    /** All interactions for a case in channel chronology (oldest first). */
    forCase(caseId: string): Promise<SupportInteraction[]>;
    /** Look up an interaction by its idempotency key. */
    bySourceKey(sourceKey: string): Promise<SupportInteraction | null>;
    /** Keyed lookup of an email interaction by its RFC 822 Message-ID. */
    byRfcMessageId(rfcMessageId: string): Promise<SupportInteraction | null>;
}
export default SupportInteraction;
//# sourceMappingURL=support-interaction.d.ts.map