import { SmrtCollection, SmrtObject } from '@happyvertical/smrt-core';
import { SupportAiRunOutcome, SupportAiRunPhase } from '../types.js';
export declare class SupportAiRun extends SmrtObject {
    tenantId: string | null;
    caseId: string;
    /** Inbound interaction that triggered this run, when applicable. */
    interactionId: string | null;
    phase: SupportAiRunPhase;
    outcome: SupportAiRunOutcome;
    /**
     * Model-reported confidence in [0, 1] for answer/classify/resolve phases;
     * null when the phase has no confidence semantics (e.g. acknowledge).
     */
    confidence: number | null;
    /** Classification output JSON: severity, category, sentiment, sensitive. */
    classification: string;
    /** Outbound interaction holding the posted/drafted response, if any. */
    responseInteractionId: string | null;
    /** Knowledge sources consulted (JSON array of `{kind, ref, label?}`). */
    knowledgeRefs: string;
    /** Tool calls attempted during troubleshooting (JSON array). */
    toolCalls: string;
    /** Error detail when `outcome === 'failed'`. */
    error: string;
    /** Correlation id tying this run to AI-call telemetry / feedback signals. */
    correlationId: string;
    /** Model identifier used, when known. */
    model: string;
    startedAt: Date;
    completedAt: Date | null;
    metadata: string;
    getClassification(): Record<string, unknown>;
    setClassification(value: Record<string, unknown>): void;
    getKnowledgeRefs(): Array<Record<string, unknown>>;
    setKnowledgeRefs(refs: Array<Record<string, unknown>>): void;
    getToolCalls(): Array<Record<string, unknown>>;
    setToolCalls(calls: Array<Record<string, unknown>>): void;
}
export declare class SupportAiRunCollection extends SmrtCollection<SupportAiRun> {
    static readonly _itemClass: typeof SupportAiRun;
    /** All AI runs for a case, oldest first. */
    forCase(caseId: string): Promise<SupportAiRun[]>;
}
export default SupportAiRun;
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