import { SmrtClassOptions } from '@happyvertical/smrt-core';
import { DevelopmentRequestCollection } from '../collections/DevelopmentRequests.js';
import { ProjectIntegrationCollection } from '../collections/ProjectIntegrations.js';
import { AssistanceRequest, AssistanceRequestCollection, AssistanceRequestEventCollection } from '../models/delivery-control-plane.js';
import { ProjectIntegration } from '../models/ProjectIntegration.js';
import { AssistanceClassification, DevelopmentRequestEvidence, ManagedAssistanceRequestInput } from '../types.js';
export interface AssistanceSupportPort {
    openOrJoin(input: {
        assistanceRequestId: string;
        tenantId: string;
        projectId: string;
        requesterId: string;
        subject: string;
        conversation: Record<string, unknown>[];
        evidence: DevelopmentRequestEvidence[];
        applicationContext: Record<string, unknown>;
    }): Promise<{
        caseId: string;
    }>;
    /** Implementations must treat this handoff as idempotent. */
    linkDelivery?(input: {
        tenantId: string;
        caseId: string;
        developmentRequestId: string;
    }): Promise<void>;
}
export declare class AssistanceRequestService {
    private readonly integrations;
    private readonly development;
    private readonly requests;
    private readonly events;
    private readonly support?;
    constructor(integrations: ProjectIntegrationCollection, development: DevelopmentRequestCollection, requests: AssistanceRequestCollection, events: AssistanceRequestEventCollection, support?: AssistanceSupportPort | undefined);
    static create(options?: SmrtClassOptions, dependencies?: {
        support?: AssistanceSupportPort;
    }): Promise<AssistanceRequestService>;
    createRequest(integration: ProjectIntegration, input: ManagedAssistanceRequestInput): Promise<AssistanceRequest>;
    classify(integration: ProjectIntegration, request: AssistanceRequest, input: {
        classification: Exclude<AssistanceClassification, 'unclassified'>;
        actorRef: string;
        reason: string;
        developmentType?: string;
    }): Promise<AssistanceRequest>;
}
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