import { AxiosPromise } from 'axios';
import { Message, GetConversationMessagesOptions, FilterMessagesOptions } from './interfaces/Message';
import { Conversation, ConversationStatus } from './interfaces/Conversation';
import { ReplyPart } from './interfaces/ReplyPart';
import { User } from './interfaces/User';
import { Agent } from './interfaces/Agent';
import { ReportType } from './interfaces/Report';
import { MessagePart } from './interfaces/MessagePart';
export * from './interfaces/Conversation';
export * from './interfaces/Message';
export * from './interfaces/DashboardHistorical';
export * from './interfaces/User';
export * from './interfaces/Report';
export default class Freshchat {
    private apiUrl;
    private apiToken;
    private ruleAlias?;
    private get headers();
    constructor(apiUrl: string, apiToken: string, ruleAlias?: string | undefined);
    /**
     * Calls Freshchat Dashboard Historical API to fetch average wait time.
     */
    getAverageWaitTimeGivenGroupId(groupId: string, durationInHours: number): Promise<number>;
    /**
     * Calls Freshchat Dashboard Historical API to fetch unassigned count.
     */
    getUnassignedCountGivenGroupId(groupId: string, unassignedDuration: number): Promise<number>;
    /**
     * Calls Freshchat Conversation API to assign a conversation to agent/group.
     */
    conversationAssign(conversationId: string, resourceId: string, assignTo: 'agent' | 'group', status: ConversationStatus): AxiosPromise<Conversation>;
    /**
     * Calls Freshchat conversation API to create message.
     */
    postMessage(conversationId: string, message: string, messageType: 'normal' | 'private', actorType?: 'agent' | 'bot', actorId?: string, replyParts?: ReplyPart[], isEmailConversation?: boolean): AxiosPromise<Message>;
    sendReply(conversationId: string, messageType: 'normal' | 'private', actorType: 'agent' | 'bot', messageParts: MessagePart[], replyParts?: ReplyPart[], actorId?: string): AxiosPromise<Message>;
    private _getConversationMessagesByUrl;
    /**
     * Calls Freshchat conversation api to fetch all messages in a particular conversation.
     */
    getConversationMessages(conversationId: string, options?: GetConversationMessagesOptions): Promise<Message[]>;
    /**
     * Calls Freshchat conversation API to create message.
     */
    /**
     * Calls Freshchat Conversation API to resolve/reopen a conversation.
     */
    conversationStatusUpdate(conversationId: string, status: 'assigned' | 'new' | 'resolved' | 'waiting on customer' | 'waiting on internal team'): AxiosPromise<Conversation>;
    /**
     * Send a quickreply message
     */
    sendQuickreply(conversationId: string, message: string, responses: string[]): AxiosPromise<Message>;
    /**
     * Send Normal Reply.
     */
    sendNormalReplyText(conversationId: string, message: string, agentId?: string, isEmailConversation?: boolean): AxiosPromise<Message>;
    /** Update User API */
    updateUser(userId: string, properties: {
        email?: string;
        first_name?: string;
        last_name?: string;
        phone?: string;
        properties?: {
            name: string;
            value: string;
        }[];
    }): AxiosPromise<''>;
    getUserById(userId: string): Promise<User>;
    getSystemUserById(userId: string): Promise<Agent>;
    getAgentById(agentId: string): Promise<Agent>;
    getAgentsById(agentIds: string[]): Promise<Agent[]>;
    getSystemUsersById(userIds: string[]): Promise<Agent[]>;
    getConversationTranscript(baseUrl: string, accountId: string, conversationId: string, options?: GetConversationMessagesOptions, filterMessagesOptions?: FilterMessagesOptions): Promise<string>;
    triggerRawReports(startTime: string, endTime: string, eventType: ReportType, isExcludePii: boolean): Promise<{
        id: string;
        link: {
            href: string;
            rel: string;
        };
    }>;
    retrieveRawReports(requestId: string): Promise<{
        id: string;
        interval: string;
        links: {
            from: string;
            link: {
                href: string;
                rel: string;
            };
            status: string;
            to: string;
        }[];
        status: 'COMPLETED' | string;
    }>;
    /**
     * Calls Freshchat Conversation API to update Conversation Properties.
     */
    conversationPropertiesUpdate(conversationId: string, status: string, properties: unknown, assigned_agent_id: string): AxiosPromise<Conversation>;
    /**
     * Calls Freshchat Conversation API to get Conversation Properties Fields.
     */
    getConversationPropertyFields(): Promise<{
        data?: any;
        error?: any;
    }>;
}