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"sentimentPrediction": { "first_prediction": "0" }, "sessionFeedback": { "score": 4.6 }, "requestFulfillments": [ { "producer": "Intent" }, { "producer": "Intent" }, { "producer": "Intent" }, { "producer": "Intent" }, { "producer": "Intent" }, { "producer": "Intent" } ], "entities": [], "intents": [ { "id": 1944684, "name": "generic test intent" } ], "_historicalEvents": { "intents": [ { "id": 1944684, "name": "generic test intent" } ], "entities": [], "fulfillments": [ { "type": "Flow", "document_key": null, "ext_definition_id": "a5d0a386-6965-4725-2f99-717db10f9a6e", "id": 1232894, "intent_id": 1944684, "fulfillment_id": 1232894, "fulfillment_score": null, "flow": { "id": "a5d0a386-6965-4725-2f99-717db10f9a6e", "name": "Hello", "type": "ActionFlow", "review_status": "Approved" }, "is_selected": true, "details": { "flowStatus": "FlowStarted" } } ] }, "_reviewStatus": "Approved", "_intentsCategories": [ "Custom" ], "currentMatched": {}, "totalRequestsInSession": 1 } export const 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"_reviewStatus": "ValidatedNotApproved", "_intentsCategories": [ "Custom", "Casual" ], "currentMatched": {}, "totalRequestsInSession": 1 } export const sampleData3 = { "resolution_status": "Resolved", "resolution_detail": "Correct", "content": null, "sor_ticket_uri": null, "bot_id": 25, "id": 15717, "created_at": "2023-10-07 06:27:15", "status": "Closed", "escalation_type": null, "sor_ticket_id": null, "assigned_to_id": null, "reporter_id": "-6787278717200306305", "channel_id": 15, "external_channel_name": null, "session_id": 54206, "updated_at": "2023-10-07 06:32:46", "agent_handoff_id": null, "agent_handoff_at": null, "title": "buy phone", "conversation": { "error_message": null, "feedback_answer": "Yes", "duration": 11000 }, "requestAutocategorization": { "autotagging_category": null }, "assignee": { "name": null, "user_email": null }, "user": { "name": null, "user_email": "han.jiang@aisera.com" }, "clientDevice": { "location_city": "Sunnyvale", "location_country": "United States" 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help. Feel free to ask me anything else you need help with." } ] } ], "is_selected": true, "details": {} }, { "type": "KB", "document_key": "-1315468686823024696", "ext_definition_id": "3238916822058427913", "id": 17123, "intent_id": 26684, "fulfillment_id": 17123, "fulfillment_score": null, "kbSection": { "document_key": "-1315468686823024696", "content_id": "3238916822058427913", "subject": "8x8 Express Overview", "document": { "title": "\n 8x8 Express FAQ\n", "source": "https://support.8x8.com/express/account-management/billing-account/8x8_Express_FAQ" } }, "is_selected": false, "details": {} }, { "type": "KB", "document_key": "-1315468686823024696", "ext_definition_id": "937488003307659846", "id": 17375, "intent_id": 26684, "fulfillment_id": 17375, "fulfillment_score": null, "kbSection": { "document_key": "-1315468686823024696", "content_id": "937488003307659846", "subject": "Is 8x8 Express available globally?", "document": { "title": "\n 8x8 Express FAQ\n", "source": "https://support.8x8.com/express/account-management/billing-account/8x8_Express_FAQ" } }, "is_selected": false, "details": {} }, { "type": "ServiceCatalog", "document_key": "1106472425828216012", "ext_definition_id": "4067701247928521839", "id": 17737, "intent_id": 26684, "fulfillment_id": 17737, "fulfillment_score": null, "scItem": { "document_key": "1106472425828216012", "title": "Access" }, "is_selected": false, "details": {} }, { "type": "ServiceCatalog", "document_key": "-3572080300498070350", "ext_definition_id": "8530370310577870257", "id": 17738, "intent_id": 26684, "fulfillment_id": 17738, "fulfillment_score": null, "scItem": { "document_key": "-3572080300498070350", "title": "Apple iPhone 5" }, "is_selected": false, "details": {} }, { "type": "Flow", "document_key": 0, "ext_definition_id": "16baed5a-a103-46ec-8883-0b1f7987125e", "id": 17122, "intent_id": 26684, "fulfillment_id": 17122, "fulfillment_score": null, "flow": { "id": "16baed5a-a103-46ec-8883-0b1f7987125e", "name": "buy phone", "type": "ActionFlow", "review_status": "Approved" }, "is_selected": false, "details": {} } ] }, "_reviewStatus": "Approved", "_intentsCategories": [ "Custom", "None" ], "currentMatched": {}, "totalRequestsInSession": 4 } export const sampleData4 = { "id": 15703, "created_at": "2023-10-02 19:44:14", "status": "Closed", "escalation_type": null, "sor_ticket_id": null, "assigned_to_id": null, "reporter_id": "8783134877175948915", "channel_id": 11, "external_channel_name": null, "session_id": 54023, "updated_at": "2023-10-02 19:53:56", "agent_handoff_id": null, "agent_handoff_at": "2023-10-02 19:44:33", "title": "chat with it", "conversation": { "error_message": null, "feedback_answer": "None", "duration": 256000 }, "requestAutocategorization": { "autotagging_category": null }, "assignee": { "name": null, "user_email": null }, "user": { "name": null, "user_email": "andy.clay@us.gt.com" }, "clientDevice": { "location_city": "Boardman", "location_country": "United States" }, "session": { "language_detected": { "code": "en" } }, "channel": { "name": "Han Webchat", "channel_type_id": 3 }, "sentimentPrediction": { "first_prediction": -1 }, "sessionFeedback": { "score": null }, "requestFulfillments": [ { "producer": "Intent" }, { "producer": "Intent" } ], "entities": [], "intents": [ { "id": 35915, "name": "Contact Live Agent" } ], "_historicalEvents": { "intents": [ { "id": 35915, "name": "Contact Live Agent" } ], "entities": [], "fulfillments": [ { "type": null, "document_key": null, "ext_definition_id": null, "is_selected": false, "details": {} }, { "type": "Flow", "document_key": null, "ext_definition_id": "4b8f1f3b-719e-4916-aaa5-3a7ff3cb63dc", "id": 20733, "intent_id": 35915, "fulfillment_id": 20733, "fulfillment_score": null, "flow": { "id": "4b8f1f3b-719e-4916-aaa5-3a7ff3cb63dc", "name": "ConnecttoALiveAgent", "type": "ActionFlow", "review_status": "Approved" }, "is_selected": true, "details": { "flowStatus": "FlowInProgress" } } ] }, "_reviewStatus": "Approved", "_intentsCategories": [ "None" ], "currentMatched": {}, "totalRequestsInSession": 2 }