"use client"

import { forwardRef, type HTMLAttributes } from "react"
import { CheckCircleIcon, InfoCircleIcon } from "../icons-v2-generated"
import { AiAssistantInfo } from "./ai-assistant-info"
import { TICKET_EVENT_KIND, type TicketEventSegment } from "./types/message.types"

/** Actor types the backend uses for the AI agent. Open set on the wire —
 *  compared case-insensitively; anything else is treated as a human. */
const AI_ACTOR_TYPES = new Set(["AI", "AGENT", "ASSISTANT", "BOT"])

function isAiActor(actorType?: string): boolean {
  return !!actorType && AI_ACTOR_TYPES.has(actorType.toUpperCase())
}

/** `TICKET_ON_HOLD` → `Ticket On Hold` — neutral title for kinds this build
 *  does not know, which must still render (the vocabulary is open). */
function humanizeKind(kind: string): string {
  return kind
    .split(/[_\s-]+/)
    .filter(Boolean)
    .map((word) => word.charAt(0).toUpperCase() + word.slice(1).toLowerCase())
    .join(" ")
}

export interface TicketEventMessageProps extends HTMLAttributes<HTMLDivElement> {
  data: TicketEventSegment['data']
  /** Timestamp of the message row this block came in on. */
  timestamp?: Date
}

/** Where the ticket reopened INTO → the "who picks it up next" line.
 *  Kind-tokens per the lifecycle statuses; the vocabulary is open, so an
 *  unrecognized target falls back to the actor heuristic below. */
const REOPEN_TARGET_COPY: Record<string, string> = {
  AI_ASSISTANCE: "The AI assistant will continue helping you in this conversation.",
  TECH_REQUIRED: "A technician will reply when available.",
}

/**
 * Ticket lifecycle receipt — resolved / reopened / an unknown future kind.
 * Figma `ai-assistant-info` (type=resolved-fae | resolved-tech |
 * reopened-fae | reopened-tech | reopened-reason).
 *
 * Copy is composed client-side from the event's fields (unlike
 * `ticket_escalated`, whose body the backend authors):
 *   RESOLVED → "Resolved by {actorName}." under a green check;
 *   REOPENED → the reason when the wire carries one; otherwise who picks the
 *     conversation up next — `targetStatusKind` decides deterministically,
 *     with the `actorType` heuristic as the fallback for older backends
 *     that don't send the target;
 *   unknown kind → a neutral info line: humanized kind as the title, the
 *     reason or actor as the body. Never dropped — the vocabulary is open.
 */
const TicketEventMessage = forwardRef<HTMLDivElement, TicketEventMessageProps>(
  ({ data, timestamp, ...props }, ref) => {
    const { kind, actorName, actorType, reason, targetStatusKind } = data
    const resolved = kind === TICKET_EVENT_KIND.RESOLVED
    const reopened = kind === TICKET_EVENT_KIND.REOPENED

    const title = resolved ? "Ticket Resolved" : reopened ? "Ticket Reopened" : humanizeKind(kind)

    let body: string | undefined
    if (resolved) {
      body = actorName ? `Resolved by ${actorName}.` : "The ticket has been resolved."
    } else if (reopened) {
      body =
        (reason ? `Reason: ${reason}` : undefined) ??
        (targetStatusKind ? REOPEN_TARGET_COPY[targetStatusKind] : undefined) ??
        (isAiActor(actorType)
          ? `${actorName || "Fae"} will continue assisting in this conversation.`
          : "A technician will reply when available.")
    } else {
      body = reason || (actorName ? `By ${actorName}.` : undefined)
    }

    const icon = resolved ? (
      <CheckCircleIcon className="size-6 text-ods-attention-green-success" />
    ) : (
      <InfoCircleIcon className="size-6 text-ods-flamingo-pink" />
    )

    return <AiAssistantInfo ref={ref} icon={icon} title={title} body={body} timestamp={timestamp} {...props} />
  },
)

TicketEventMessage.displayName = "TicketEventMessage"

export { TicketEventMessage }