export type SupportQuestionType = "single_choice" | "multi_choice" | "text" | "rating";
export interface SupportIntakeQuestion {
    id: string;
    question: string;
    type: SupportQuestionType;
    options?: string[];
    required: boolean;
}
export interface SupportIntakeAnalysis {
    type: string;
    sentiment: string;
    prioritySuggestion: string;
    summary: string;
    suggestedTitle: string;
    allAnswers?: Record<string, string | string[]>;
}
export interface SupportIntakeCategory {
    value: string;
    label: string;
    isActive: boolean;
}
export interface SupportIntakeConfig {
    categories: SupportIntakeCategory[];
    features: {
        aiEnabled: boolean;
        allowAttachments: boolean;
        [key: string]: unknown;
    };
    [key: string]: unknown;
}
export interface SupportAnalyzeInput {
    /** Client-generated id that groups one intake conversation. */
    sessionId: string;
    feedback: string;
    category?: string;
    /** Reporter identity when there is no authenticated customer token. */
    visitorData?: {
        email?: string;
        name?: string;
    };
    pageUrl?: string;
    userAgent?: string;
    appVersion?: string;
}
export interface SupportAnalysisResult {
    analysisSessionId: string;
    analysis: SupportIntakeAnalysis;
    questions: SupportIntakeQuestion[];
    canSkip: boolean;
    isComplete: boolean;
    round: number;
    maxRounds: number;
    aiUsed: boolean;
    aiFailureReason?: string;
}
export interface SupportContinueInput {
    sessionId: string;
    analysisSessionId: string;
    answers: Record<string, string | string[]>;
    skipRemaining?: boolean;
}
export interface SupportContinueResult {
    isComplete: boolean;
    finalAnalysis?: SupportIntakeAnalysis;
    questions?: SupportIntakeQuestion[];
    canSkip?: boolean;
    round?: number;
    maxRounds?: number;
}
export interface SupportSubmitInput {
    sessionId: string;
    analysisSessionId: string;
    subject?: string;
    analysis?: unknown;
    pendingAttachmentIds?: string[];
}
export interface SupportTicketResult {
    id: string;
    ticketNumber: number;
    subject: string;
    status: string;
}
//# sourceMappingURL=support.d.ts.map