#Full Ticket details #This needs to be sanitized of personal information and any other sensitive data [ { "data": [ { "createTime": 1751042988.822647, "description": "From: Brandon Easton \r\nSent: Friday, June 27, 2025 11:31 AM\r\nTo: Todd Whelan \r\nSubject: FW: Outlook won't open on my Laptop\r\n\r\n\r\n\r\nThank you,\r\nBrandon Easton | I.T. Specialist\r\n[cid:image001.png@01DBE756.FEF93430]\r\n [cid:image002.png@01DBE756.FEF93430]\r\n515.956.4840 Direct\r\n515.766.9446 Mobile\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nFrom: Kolton Bruce >\r\nSent: Friday, June 27, 2025 9:53 AM\r\nTo: Cason Clark >; Brandon Easton >\r\nSubject: Outlook won't open on my Laptop\r\n\r\nNot sure what's going on but Outlook won't open on my laptop.\r\n\r\nSent from my Verizon, Samsung Galaxy smartphone\r\nGet Outlook for Android", "id": 2388, "organization": null, "priority": "LOW", "requester": "Todd Whelan", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "FW: Outlook won't open on my Laptop", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750971434.531919, "description": "Cason Clark | Director IT&S\r\n[signature_1351068927]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.\r\n\r\n\r\n\r\nFrom: Cason Clark \r\nDate: Tuesday, April 1, 2025 at 10:08 AM\r\nTo: Help Desk \r\nSubject: FW: No Rush: Microsoft Publisher—convert files?\r\n\r\n\r\nFrom: Jon Sargent \r\nDate: Wednesday, March 12, 2025 at 8:11 AM\r\nTo: Cason Clark \r\nSubject: No Rush: Microsoft Publisher—convert files?\r\nHi Cason,\r\n\r\nI don’t know that we have much for Microsoft Publisher files, bu...", "id": 2385, "organization": "Executive", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "FW: No Rush: Microsoft Publisher—convert files?", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 60, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750952597.930345, "description": "Why did Intune not Bluebeam to v21.6.0 on Faye's desktop?", "id": 2383, "organization": "Project Management", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Brandon E. - Intune - Bluebeam Update Issue", "tags": [ "Microsoft_Intune", "Software_Updates" ], "ticketForm": "Default", "totalTimeTracked": 60, "triggeredCondition": null, "type": "TASK" }, { "createTime": 1750951830.331739, "description": "But then, so am I... LOL!\r\n\r\n[cid:image001.png@01DBE685.514AFF70]\r\n\r\nI made no changes, just scrolled through the doc, and it asks if I want to save changes. This happens everytime I close a file, whether changes were made or not. Is there a way to prevent this dialog box? I have searched help and their \"knowledge base\" online to no avail.\r\n\r\nThanks!\r\nm.\r\n\r\nMichelle Sime | Payroll Specialist\r\n\r\n[cid:image002.png@01DBE685.514AFF70]\r\n\r\n515.956.4847 direct\r\n515.232.0442 main | 515.232.0682 fax\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\nmsime@tsargent.com", "id": 2377, "organization": "Accounting", "priority": "LOW", "requester": "Michelle Sime", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "this is annoying!", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 300, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750889504.750915, "description": "+Helpdesk for tracking\r\n\r\nBryan,\r\nSounds like I’m going to need to try to do that tonight 😊, I’ve been putting it off because it’s going to require we upgrade the connector for everyone who uses it all at the same time as the server, otherwise it will be broken for those not upgraded.\r\nWe will have to remove the older version, purge the existing data, then walk it up to the correct version.\r\n(Probably more than you cared to know and also not your problem lol)\r\n\r\nLong story short, I’ll do some testing tonight and we should be able to go live at some point tomorrow or Friday. Whatever is least disruptive.\r\nI’ll run a backup tonight prior to pushing the update so I can roll back in the event of … well you know. Catastrophe , Disaster, Issues…\r\n\r\nThanks for the reminder. I should have an update in the morning.\r\n\r\n\r\n\r\n\r\nCason Clark | Director IT&S\r\n\r\n[signature_105132662]\r\n\r\n515.956.4841 office\r\n\r\n678.684.7766 mobile\r\n\r\n2905 SE 5th St. | Ames, Iowa 50010\r\n\r\nwww.tsargent.com,\r\nPlease verify with Brandon that he hasn’t done this already. Please work with Jessica to make sure we get this information validated, documented, and wrapped up for the warehouse.\r\n\r\nWe need to make sure that everyone at the warehouse has alarm codes & badges? If this location doesnt have access control, this would be a great pilot for another solution I have.\r\n\r\nJessica can provide that information for those individuals who need access.\r\nJarrett, Jason, Scott, I’m not sure who else would need it.\r\n\r\nI will need a code and key.\r\nBrandon needs a code and key\r\nJessica? — your call\r\nJon should already have one\r\nJames needs a code and key as well\r\n\r\nPlease validate the list of individuals so I can clear it with James to make it so.\r\n\r\nThanks,\r\nCason\r\n\r\n\r\n\r\nGet Outlook for Mac \r\n\r\nFrom: Jessica Taggart \r\nDate: Monday, June 23, 2025 at 1:58 PM\r\nTo: Cason Clark \r\nSubject: War...", "id": 2364, "organization": "HR", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Re: Warehouse Security Codes", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750796694.418828, "description": "Good afternoon Brandon. When you get a chance can you help an old computer-illiterate person Log back into the laptop again. I haven't used it in a couple weeks and I can't even open it. Thanks man", "id": 2362, "organization": "Field", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Steve S. - Password Issues", "tags": [ "Password_Reset" ], "ticketForm": "Default", "totalTimeTracked": 120, "triggeredCondition": null, "type": "QUESTION" }, { "createTime": 1750780148.862049, "description": "Install Navisworks Manage 2025 on my laptop.\r\n\r\nKevin Baumhover\r\n\r\n[cid:image001.png@01DBE4F5.9915BA20]\r\n\r\n515.956.4813 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2360, "organization": "Design", "priority": "LOW", "requester": "Kevin Baumhover", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "navisworks manage 2025", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750780139.830857, "description": "Install Navisworks Manage 2025 on my PC.\r\n\r\nKevin Baumhover\r\n\r\n[cid:image001.png@01DBE4F5.91C7EA40]\r\n\r\n515.956.4813 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2359, "organization": "Design", "priority": "LOW", "requester": "Kevin Baumhover", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "navisworks manage 2025", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750710493.607022, "description": "[No Content]", "id": 2357, "organization": "Internal Infrastructure", "priority": "HIGH", "requester": "Cason Clark", "severity": "MAJOR", "source": "TECHNICIAN", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "🚨 INCIDENT: Phil Sargent Email Compromise - STORM-1575 BEC Attack", "tags": [], "ticketForm": "Default", "totalTimeTracked": 960, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750699538.399977, "description": "🔒 SECURITY INCIDENT REPORT - WAREHOUSE FIREWALL COMPROMISE 📅 Incident Date: May 2, 2025 19:13 UTC ⚡ Severity: High → Medium (De-escalated due to isolation) 🎯 Status: RESOLVED - No compromise detected 🏢 Location: Warehouse Network (Isolated) 📊 INCIDENT SUMMARY An unpatched firewall device in the warehouse network was compromised through a brute force attack exploiting a vulnerability in the device's timeout mechanism. Immediate isolation and forensic analysis confirmed no lateral network movement. 🔍 ATTACK VECTOR Method: Brute force attack Vulnerability: Unpatched timeout mechanism in firewall Entry Point: Warehouse firewall device Scope: Single isolated device 💥 IMMEDIATE IMPACT ✅ Contained Impact: Localized to warehouse environment only Single host and phone affected No corporate network penetration Warehouse network immediately offline ⚡ IMMEDIATE RESPONSE ACTIONS 🚨 Detection & Notification Justin identified the compromise Cason immediately notified of incident 🔌 Network Isolation Warehouse disconnected ...", "id": 2354, "organization": "Internal Infrastructure", "priority": "HIGH", "requester": "Cason Clark", "severity": "MODERATE", "source": "TECHNICIAN", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "🚨 RESOLVED - Warehouse Firewall Compromise: Brute Force Attack, Network Isolation & Forensic Analysis Complete", "tags": [], "ticketForm": "Default", "totalTimeTracked": 780, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750697930.230725, "description": "Max can't see invoices related to him within OnBase.", "id": 2353, "organization": "Project Management", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Max D. - OnBase", "tags": [ "OnBase" ], "ticketForm": "Default", "totalTimeTracked": 240, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750694110.722841, "description": "Complete ticket test with OAuth authorization code flow", "id": 2350, "organization": "Internal Infrastructure", "priority": "LOW", "requester": "Cason Clark", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "OAuth Complete Test - 2025-06-23", "tags": [], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750690324.793858, "description": "Adding this info into the ticket so I don’t have to look it up again. I’m busy and don’t have time this minute to fix this, I just need to keep the documentation close because it will come up again\r\nCalendar Sharing Issue Analysis - Mark Olesen → bokomoso@comcast.net\r\nRoot Cause Identified: Multiple Policy Restrictions\r\n\r\nThe calendar sharing issue is caused by several restrictive external collaboration policies, not technical errors.\r\n\r\nCritical Blocking Factors:\r\n1. Automatic User Consent Settings ❌\r\n\r\njson\r\n\r\n\"automaticUserConsentSettings\": {\r\n\r\n \"inboundAllowed\": false,\r\n\r\n \"outboundAllowed\": false\r\n\r\n}\r\n\r\n * External users cannot automatically accept calendar invitations\r\n * Mark cannot automatically share calendars with external users\r\n\r\n2. Tenant Restrictions Policy ❌\r\n\r\njson\r\n\r\n\"tenantRestrictions\": {\r\n\r\n \"usersAndGroups\": {\r\n\r\n \"accessType\": \"blocked\",\r\n\r\n \"targets\": [{\"target\": \"AllUsers\", \"targetType\": \"user\"}]\r\n\r\n },\r\n\r\n \"applications\": {\r\n\r\n \"ac...", "id": 2346, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Mark Olesen Calendar Sharing With Wife -> Blocked", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750426952.697411, "description": "Brandon/Cason,\r\n\r\nNeed some help getting the ability to share files w/ people outside our org. I was able to set up a OneDrive file 2 weeks ago to share with VAA, Buhler & Interstates. Now I'm trying to add Ingredion to the same folder, and it says I cannot add people outside my org.\r\n\r\n\r\n\r\n[cid:100eaa2c-e828-4f1a-bc22-66f384352592]\r\n\r\n[cid:da4058c1-bd44-4744-ba56-221da6f2f4a2]\r\n\r\n\r\nKarl Kratzke | Director - Industrial Projects\r\n\r\n\r\n\r\n [cid:adecb111-1691-4701-b919-c69726540d0b]\r\n\r\nKKratzke@tsargent.com\r\n\r\n507-327-7017 - Direct\r\n\r\n\r\n\r\n[https://res.public.onecdn.static.microsoft/assets/bookwithme/misc/CalendarPerson20px.png]\r\nBook time to meet with me", "id": 2335, "organization": "Industrial", "priority": "LOW", "requester": "Karl Kratzke", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "File Sharing Between Orgs", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 2580, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750295647.195524, "description": "[No Content]", "id": 2326, "organization": "Internal Infrastructure", "priority": "HIGH", "requester": "Cason Clark", "severity": "MAJOR", "source": "TECHNICIAN", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "✅ VMware Offboarding & Proxmox: License Renewal, VLAN 1002, VM Testing, Enterprise Solutions", "tags": [], "ticketForm": "Default", "totalTimeTracked": 2280, "triggeredCondition": null, "type": "TASK" }, { "createTime": 1750294739.220119, "description": "Please remove from nsmith’s machine\r\n\r\nCason Clark\r\nDirector Information Technology & Security\r\n\r\n[cid:image002.png@01DBD3E5.3F92FA10]\r\n\r\n515.956.4841 direct\r\n678.684.7766 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\n\r\nFrom: Help Desk \r\nDate: Monday, June 2, 2025 at 4:52 PM\r\nTo: Cason Clark \r\nSubject: [tsargent] (#2107) ‼️ [Critical] Vulnerability - Dot Net 7 End of Life + Actively Exploitable CVEs (Multiple Endpoints)\r\n[logo]\r\n\r\nHi Cason Clark,\r\n\r\nTicket (#2107) has been updated with an internal note.\r\n\r\nCason Clark\r\n5/28/25, 11:23 PM CST\r\nIssue:\r\nCritical vulnerability detected: Dot Net 7 is installed on multiple endpoints.\r\nDot Net 7 is end-of-life and no longer receives support or security patches.\r\nMultiple instances are affected by actively exploited CVEs:\r\n\r\n * CVE-2023-36049 (.NET, .NET Framework, and Visual Studio Elevation of Privilege Vulnerability...", "id": 2323, "organization": "IT", "priority": "MEDIUM", "requester": "Cason Clark", "severity": "MAJOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "‼️ [Critical] Vulnerability - Dot Net 7 End of Life + Actively Exploitable CVEs (Multiple Endpoints)", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 82740, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750261791.363341, "description": "I’m at a loss. Brandon, can you please help me out here? We have done just about everything we can to this device including resetting the thing and starting fresh. The forticlient has been trash and keeps freezing during disconnect and then not failing. If he reboots it’ll work but.. that’s not really an acceptable solution. Please review his issues below and let me know your thoughts on what we should do.\r\n\r\nI think we might have to roll his VPN Client to 7.2.2, have you validate he can login with bluebeam, and I’m not entirely sure wy his outlook wouldn’t connect.\r\n\r\n\r\n\r\n\r\nGet Outlook for Mac \r\n\r\nFrom: Mark Olesen \r\nDate: Tuesday, June 17, 2025 at 8:54 PM\r\nTo: Cason Clark \r\nSubject: IT setup status\r\n\r\nCason,\r\n\r\nFYI, here is the current status of how things seem to be with my new machine. I am hopeful that I will be able to get things to work effectively in the office this week but so far have had limited time with it and have be...", "id": 2318, "organization": "Executive - Laptop", "priority": "HIGH", "requester": "Cason Clark", "severity": "CRITICAL", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "FW: IT setup status", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 60, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750181862.656441, "description": "Hi,\r\n\r\nI keep receiving this email from Adobe daily and it is really annoying. Is there a way that I can stop receiving it?\r\n\r\nThanks!\r\n\r\nHeidi McDougall | Accounting Associate\r\n\r\n[cid:image001.png@01DBDF84.977FE4E0]\r\n\r\n515.956.4843 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nFrom: Adobe \r\nSent: Tuesday, June 17, 2025 12:14 PM\r\nTo: Heidi McDougall \r\nSubject: You have 2 pending requests for Adobe apps to review\r\n\r\n[**This message is from outside the company. Please do not click links, reply, or open attachments unless you recognize the sender and know the content is safe**]\r\n\r\nVisit the Admin Console to approve users’ requests for apps. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌...", "id": 2309, "organization": "Accounting", "priority": "LOW", "requester": "Heidi McDougall", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "FW: You have 2 pending requests for Adobe apps to review", "tags": [ "SupportRequest", "Software" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750164518.416669, "description": "Juan is now officially on a leave of absence.\r\n\r\nIT - Change in plans. Please lock him out of IT (let's discuss what that means). Please forward his email to Bingaman.\r\n\r\nRyan - please confirm you want Juan's emails.\r\n\r\nSteph - FYI, I locked his center card. Please confirm he has nothing on OnBase. If he does, please reroute. AP approvals should go direct to the PM until they instruct us otherwise.\r\n\r\nMary - Juan will have no pay until further notice.\r\n\r\nAny questions, please contact Christie or myself.\r\n\r\nRegards,\r\nJames\r\n\r\nFrom: Brandon Easton \r\nSent: Tuesday, June 17, 2025 6:26 AM\r\nTo: James Bucher ; Cason Clark \r\nSubject: Juan C. - Remote in Mexico\r\n\r\nJames,\r\n When I talked to Juan yesterday, he was connecting to his phone for internet access as I instructed him to do. I asked if he had any internet connection within his home and he said yes, but it was shotty at best. If Juan is to work remotely in Mexico, do we allow him...", "id": 2304, "organization": "Project Management", "priority": "HIGH", "requester": "James Bucher", "severity": "CRITICAL", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "RE: Juan C. - Remote in Mexico - NOW ON A LEAVE OF ABSENCE", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 720, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750162289.841949, "description": "The Phishing button within Outlook is missing.", "id": 2303, "organization": "Engineering", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Pete C. - Outlook Phishing Button", "tags": [ "Software" ], "ticketForm": "Default", "totalTimeTracked": 60, "triggeredCondition": null, "type": "TASK" }, { "createTime": 1750109842.136286, "description": "IT Team -\r\n\r\nSam S. is trying to use the integrated DocuSign feature in ACC. He is getting the error below. I have checked the ACC and DocuSign settings and can't find where the error is occurring. When I tried sending the exact same document, it worked with no errors.\r\n\r\nI did find this information on the DocuSign help page:\r\n\r\nhttps://support.docusign.com/s/articles/DAL-Error-The-redirect-URI-is-not-registered-properly-with-DocuSign?language=en_US\r\n\r\nThanks for the help!\r\n\r\n\r\n[cid:image003.png@01DBDEDC.D6429220]\r\n\r\n\r\nFaye\r\n\r\nFaye Murray | Sr. Project Coordinator\r\n\r\n[cid:image002.png@01DBDED5.4CC5E6C0]\r\nProject Management\r\n515.956.4835 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2299, "organization": "Project Management", "priority": "LOW", "requester": "Faye Murray", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Error Using DocuSign", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 300, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1750101830.611383, "description": "This issue has been resolved: but here's the situation of what happened.\r\nKristen created this 'T&S Cost Code' file in One Drive and shared it with several other members on June 10th.\r\nWe put the internet shortcut link into a folder on our K drive.\r\nThe link is now giving us this 'disabled' message.\r\nThe file still exists and if we recreate the shortcut, it will work. But I'm guessing it'll time out after 6 days again.\r\nKristen had no issue sharing the link again so we're good to go.\r\n\r\nHowever, this would be a good topic for our next Data Management Committee meeting.\r\nOne of the ways I wanted to get my department used to One Drive was to create a one drive folder to house our files, then put that shortcut in the K Drive location they're used to.\r\n I understand having it time out when we share things externally.\r\n I'd be curious to know if options we have internally.\r\n Do we extend the expiration time to '1 year' or leave it 'unlimited' for internal files?\r\n ...", "id": 2297, "organization": "BIM", "priority": "LOW", "requester": "CJ Frazer", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "OneDrive - Link Expired", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749827274.803829, "description": "Brandon and Cason,\r\n\r\nA few items we noticed this morning when Mark and I were doing some training:\r\n\r\n 1. Mark is still getting the error on his Center app (Brandon was working on this)\r\n 2. Mark was having trouble with adding other's calendars for view in outlook.\r\n\r\nPlease update us here when these are resolved - thanks!\r\nKristen Black | Training & Development Lead\r\n[cid:image001.png@01DBDC4B.036DFF80]\r\n515.956.4837 direct\r\n515.766.8969 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2281, "organization": "Executive - Laptop", "priority": "LOW", "requester": "Kristen Black", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Mark O Items", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 120, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749776319.239861, "description": "We ran additional speed tests:\r\n\r\nAt the edge (hard-wired): 15 – 50 Mbps, repeated across multiple DNS providers. These were the results the day we reported the issue. Through two different firewalls (UniFi and FortiGate): We observed similar results. -- also, the same day.\r\nFirewall bypass test: Connected my laptop as well as a separate firewall directly to the edge—no rules or filtering. Same results.\r\n\r\nThe issue seems to have subsided to that extent; however, we still have intermittent issues within that handoff. I'm getting reports of issues within that network in the morning during peak hours. 8am-12pm\r\nEven with Direct Internet Access rated at 1 Gbps, we’re still far below the expected throughput and have intermittent issues within that network handoff even after the issues has 'subsided'.\r\n\r\nCan you investigate and advise next steps? I'd love to get the manhole/handhold checked as well as the modem/router physical configuration reviewed. If we could get a tech to review all of this, that would be e...", "id": 2279, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Re: Trouble Ticket Todd & Sargent / TT250610-015 is updated", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749763451.172862, "description": "Hello help desk,\r\n\r\nI don't use my laptop very often, but when I do it always seems to be having some sort of issue. Could be because I don't update it often enough, but also I think I've had it for over five years so maybe that's part of it. Christie would like me to get a new one.\r\n\r\nThanks,\r\n\r\nJessica Taggart | Human Resources\r\n\r\n[cid:image001.png@01DBDBA2.2B04EE90]\r\n [cid:image002.png@01DBDBA2.2B04EE90]\r\n515.956.4878 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2277, "organization": "HR", "priority": "LOW", "requester": "Jessica Lester", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "New Laptop for Jessica Taggart", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749758754.080232, "description": "[cid:image002.png@01DBDBAB.3E6C3110]\r\n\r\nCason Clark | Director IT&S\r\n[signature_268805055]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2276, "organization": "IT", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 4000, "displayName": "Hold", "parentId": 4000 }, "summary": "New Equipment Ordered -- Tracking", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 120, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749755105.384054, "description": "I’m changing this to the first tier of our control.\r\n\r\nThis is the current configuration.\r\n[cid:image002.png@01DBDBA2.645AD1A0]\r\n\r\n\r\n\r\nSince the Field computers are not on the domain nor registered, this could be problematic when we flip to ‘Block Access’\r\n\r\n\r\nHere’s additional controls.\r\n[cid:image003.png@01DBDBA2.B5121E50]\r\n\r\n[cid:image004.png@01DBDBA2.B5121E50]\r\n\r\n[cid:image005.png@01DBDBA2.BE0B7B50]\r\nCason Clark | Director IT&S\r\n[signature_1217578379]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2275, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Unmanaged devices - Sharepoint Access", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749745392.985847, "description": "Cason Clark | Director IT&S\r\n[signature_105132662]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.\r\n\r\n\r\n\r\nFrom: Jessica Taggart \r\nDate: Thursday, June 12, 2025 at 11:22 AM\r\nTo: Cason Clark \r\nSubject: Transferred Calls Showing Up as From Me\r\nHey Cason,\r\n\r\nThis isn’t a huge deal but apparently when I transfer people calls it’s showing up as me calling them, I’m not sure if that happens to everyone or just some, also not sure if it happens during the transfer or just if the person doesn’t answer. But S...", "id": 2274, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "FW: Transferred Calls Showing Up as From Me", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749740515.562096, "description": "Hello,\r\nI need Desktop Connector installed with the most current version on my computer per Neal's request.\r\nPlease and thank you.\r\n\r\n[cid:image001.png@01DBDB80.EB85C170]\r\n\r\nCharles Taylor | Engineering Drafting Leader\r\n\r\n[cid:image002.png@01DBDB80.EB85C170]\r\n\r\n515.956.4860 direct\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2272, "organization": "BIM", "priority": "MEDIUM", "requester": "Charles Taylor", "severity": "MAJOR", "source": "EMAIL", "status": { "statusId": 4000, "displayName": "Hold", "parentId": 4000 }, "summary": "Install Desktop Connector", "tags": [ "SupportRequest", "Microsoft_Intune", "Autodesk" ], "ticketForm": "Default", "totalTimeTracked": 480, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749740444.624709, "description": "+Helpdesk\r\n\r\nCason Clark | Director IT&S\r\n[signature_43332030]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.\r\n\r\n\r\n\r\nFrom: Karl Kratzke \r\nDate: Thursday, June 12, 2025 at 9:37 AM\r\nTo: Cason Clark \r\nCc: James Bucher \r\nSubject: Fw: FW: [todd & sargent] Your Wednesday morning trip with Uber\r\nCason,\r\n\r\nI would like to set up some rules for forwarding receipts from standard senders to Center to make expenses a little easier. 90% of my expenses are travel related from the same 4-5 ...", "id": 2271, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Re: FW: [todd & sargent] Your Wednesday morning trip with Uber", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749675634.552022, "description": "Date: Wed, 11 Jun 2025 13:54:37 -0500\r\nSubject: TSBULK OtterBox: Account Edited\r\nFrom: \"OtterBox\" \r\nMessage-Id: MTc0OTY2ODA3Ny4yNTVfNjgwMDkwXzU5MzMwNi4yMzc2ODgjUSM1NUJJc1h2QzE5NTIyMDksI0YjUyMyMTc3MiNF:ver:2:01:01:940fd91a4bf3ece466f781a94fe55f9a25d99679\r\n\r\n\r\n\r\n\r\nActions:\r\n\r\no) Release a message: \tSend an email to with subject line set to \"helpdesk@tsargent.com:Email-Id\".\r\no) Delete a message: \tSend an email to with subject line set to \"helpdesk@tsargent.com:Email-Id\".\r\no) Delete all messages: Send an email to with subject line set to \"delete_all:helpdesk@tsargent.com:c45d8044:ac153f94:ver:2:01:01:7adfbbef2deddb52e89a502e755ab15dc7b58644\".", "id": 2270, "organization": null, "priority": "LOW", "requester": "quarantinereport@tsargent.com", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "Quarantine Summary: [ 1 message(s) quarantined from Tue, 10 Jun 2025 16:00:00 -0500 to Wed, 11 Jun 2025 16:00:00 -0500 ]", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749594403.788516, "description": "We need to create a shared calendar with all of these renewals on them.\r\n\r\nCan someone research creating a shared calendar for a teams team/m365 group?\r\nWe should be able to use IT Chat or whatever the team is.\r\n\r\n\r\n\r\nCason Clark | Director IT&S\r\n[signature_2686585644]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2267, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "SwitchVox -- Subscription Renewal 6/25", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749577532.208036, "description": "Can you add Ismael and Shea to the CenterCard SSO.", "id": 2261, "organization": "Project Management", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Kristen B. - CenterCard Additions", "tags": [ "Single_Sign_On-SSO", "CenterCard" ], "ticketForm": "Default", "totalTimeTracked": 180, "triggeredCondition": null, "type": "QUESTION" }, { "createTime": 1749567969.339416, "description": "Good morning, it looks like my Revit app may need to be updated again or removed and reinstalled. When I go to print a single file, or batch of files, it's delayed and then closes right away on its own.\r\n\r\nThank you,\r\nVickie Borges, PMP | Operations Coordinator\r\n[cid:image001.png@01DBD9EE.F480FEE0]\r\n431-815-9330 Direct\r\n6-3 South Landing Drive |Oak Bluff, MB R4G 0C4\r\nWebsite: www.tsargent.ca\r\nUpcoming Out of Office: TBD", "id": 2252, "organization": "Canada", "priority": "LOW", "requester": "Victoria Borges", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "Revit App Issues", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 120, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749489904.496693, "description": "could you stop by and see me as soon as you get back to the office - still getting errant emails between Landon and I - they are somehow still getting in........", "id": 2244, "organization": "Project Management - Laptops", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Matt C. - Email Issue - Landon", "tags": [ "Email_Compromise-Vendors" ], "ticketForm": "Default", "totalTimeTracked": 480, "triggeredCondition": null, "type": "TASK" }, { "createTime": 1749478056.560408, "description": "Can one of you reach out to Netwrix and take over the relationship here.\r\n\r\nFrom: Ian Brady \r\nSent: Monday, June 9, 2025 8:22 AM\r\nTo: James Bucher \r\nSubject: Re: Netwrix - New Endpoint Management Suite\r\n\r\n[**This message is from outside the company. Please do not click links, reply, or open attachments unless you recognize the sender and know the content is safe**]\r\n\r\nJames,\r\n\r\nDoubling back on my note below in case you missed it. As an existing Netwrix customer, this new Endpoint Management Suite could be a great way to extend your existing investment — giving you:\r\n\r\n * Better visibility into endpoint a...", "id": 2239, "organization": "IT", "priority": "MEDIUM", "requester": "James Bucher", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 2000, "displayName": "Open", "parentId": 2000 }, "summary": "FW: Netwrix - New Endpoint Management Suite", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749210793.973558, "description": "Kyle put me in charge of updating the Total System scanner.", "id": 2228, "organization": "Safety", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Sean S.", "tags": [ "Software" ], "ticketForm": "Default", "totalTimeTracked": 240, "triggeredCondition": null, "type": "QUESTION" }, { "createTime": 1749210580.220575, "description": "I don't believe I have access to the paper clip within Penta.", "id": 2227, "organization": "Accounting", "priority": "LOW", "requester": "Brandon Easton", "severity": "NONE", "source": "TECHNICIAN", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Justin T. - Penta Paper Clip Access", "tags": [ "Penta" ], "ticketForm": "Default", "totalTimeTracked": 240, "triggeredCondition": null, "type": "QUESTION" }, { "createTime": 1749145372.997486, "description": "Brian - what is this?\r\n\r\nIT - do we have a better solution for this?\r\n\r\n[cid:image001.png@01DBD617.522B1A70]\r\n\r\nJames Bucher | Chief Financial Officer\r\n\r\n[cid:image002.png@01DBD617.522B1A70]\r\n\r\n515.956.4832 direct\r\n515.203.7118 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2224, "organization": "IT", "priority": "LOW", "requester": "James Bucher", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Phone Data - Brian Watson", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 2940, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749142375.564, "description": "Ticket for tracking progress on the server room, when we have to come out after hours, what we have done. ETC ETC ETC\r\n\r\nCason Clark | Director IT&S\r\n[signature_3545388968]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2222, "organization": "IT", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "HVAC - Server Room", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 300, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749142322.517822, "description": "Ticket for tracking the Boilers, RTU, and progress.\r\n\r\n\r\n\r\nCason Clark | Director IT&S\r\n[signature_3222130824]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2221, "organization": "IT", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "HV/AC - Main Office", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 420, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749064576.578682, "description": "Please add my cell phone 515-357-4272 to be included in my Outlook info.\r\n[cid:image001.png@01DBD55A.BA101270]\r\n\r\nAnn Fraher | Executive Assistant\r\n\r\n[cid:image002.png@01DBD55A.BA101270]\r\n\r\naFraher@tsargent.com\r\n515.956.4873 direct\r\n515.357.4272 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2202, "organization": "Executive", "priority": "LOW", "requester": "Ann Fraher", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "Cell phone to Outlook", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 240, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749064118.003513, "description": "I previously asked Sandy (with Winnipeg office) to look at her team's info that is displayed in Outlook and see if any changes need to be made. Below is the list of things that need to be changed according to her. Also they will need the new office location updated instead of Dovercourt address. See list below.\r\n\r\nThanks,\r\nAnn Fraher | Executive Assistant\r\n\r\n[cid:image002.png@01DBD55A.248BB470]\r\n\r\naFraher@tsargent.com\r\n515.956.4873 direct\r\n515.357.4272 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nFrom: Sandy Fodchuk \r\nSent: Tuesday, June 3, 2025 9:36 AM\r\nTo: Ann Fraher \r\nSubject: Employees' Outlook Details Corrections\r\n\r\nGood morning Ann,\r\n\r\nFinally got a chance to go through the Outlook information on the employees just now.\r\n\r\nThese are the items that should probably be changed:\r\n\r\n\r\n * All Winnipeg office staff should show location as Winnipeg\r\n * Brian Wittmeier - Currently shows De...", "id": 2201, "organization": "Executive", "priority": "LOW", "requester": "Ann Fraher", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 3000, "displayName": "Waiting for Customer", "parentId": 3000 }, "summary": "FW: Employees' Outlook Details Corrections", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 4260, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749063379.848257, "description": "Enforce Company wide “Company Owned Devices” only for device compliance requirement.\r\n\r\nNeed to solution what those Compliance Policies Look Like and what the restrictions are at what levels.\r\n\r\nCason Clark | Director IT&S\r\n[signature_3321360415]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2200, "organization": "IT", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "[RiskRegister] - Company Owned Devices -- Corporate Data Loss Prevention", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 2220, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749057187.372091, "description": "For @Brandon\r\n\r\nCason Clark | Director IT&S\r\n[signature_4008231486]\r\n515.956.4841 office\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com\r\n\r\nThis communication is confidential and may contain proprietary or legally privileged information. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify the sender immediately and delete this email. Todd & Sargent is committed to protecting your privacy and complies with all applicable data privacy laws.", "id": 2197, "organization": null, "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "[IAM] - VerizonBuisness Account Creation -- Cason & James", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749053921.180844, "description": "Windows Store\r\nPowershell\r\nTerminal\r\nWSL\r\nCMD\r\n\r\nCason Clark\r\nDirector Information Technology & Security\r\n\r\n[cid:image001.png@01DBD542.57B7E930]\r\n\r\n515.956.4841 direct\r\n678.684.7766 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2196, "organization": "Executive", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "[[Jon] - Data Center Service - Restrict/Remove Application Download and Execution", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 0, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749053884.749582, "description": "This will be addressed with the hardware refresh, however we need to determine what this looks like as a final solution.\r\n\r\n\r\n\r\nIdeally: having something like a rotating password that is displayed on the TVs is what i’m looking for. We will have client isolation enabled so none of the devices that join that network can talk to anything else on the other networks.\r\n\r\nCason Clark\r\nDirector Information Technology & Security\r\n\r\n[cid:image001.png@01DBD542.4FA346E0]\r\n\r\n515.956.4841 direct\r\n678.684.7766 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2195, "organization": "IT Department (Out of Sprint)", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 4000, "displayName": "Hold", "parentId": 4000 }, "summary": "[Jon] - Determine WiFi Access Policies", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 240, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749053802.18384, "description": "Need to Draft\r\n\r\nCason Clark\r\nDirector Information Technology & Security\r\n\r\n[cid:image001.png@01DBD542.1FEE9990]\r\n\r\n515.956.4841 direct\r\n678.684.7766 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2192, "organization": "Executive", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 4000, "displayName": "Hold", "parentId": 4000 }, "summary": "[Jon] - Physical Security Policy", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 600, "triggeredCondition": null, "type": "PROBLEM" }, { "createTime": 1749053694.47192, "description": "Put template in here for closure.\r\n\r\nCason Clark\r\nDirector Information Technology & Security\r\n\r\n[cid:image001.png@01DBD541.DD5A3A30]\r\n\r\n515.956.4841 direct\r\n678.684.7766 cell\r\n2905 SE 5th St. | Ames, Iowa 50010\r\nwww.tsargent.com", "id": 2189, "organization": "Executive", "priority": "LOW", "requester": "Cason Clark", "severity": "MINOR", "source": "EMAIL", "status": { "statusId": 1000, "displayName": "New", "parentId": 1000 }, "summary": "[Jon] - Incident Response Plan Review", "tags": [ "SupportRequest" ], "ticketForm": "Default", "totalTimeTracked": 120, "triggeredCondition": null, "type": "PROBLEM" } ], "metadata": { "columns": [ "createTime", "requester", "summary", "status", "organization", "id", "source", "totalTimeTracked", "type" ], "sortBy": [], "attributes": {}, "filters": [], "columnNamesForExporting": [ "createTime", "requester", "summary", "status", "organization", "id", "source", "totalTimeTracked", "type" ], "allColumns": [ "createTime", "requester", "summary", "status", "organization", "id", "source", "totalTimeTracked", "type" ], "allRequiredColumns": [ "createTime", "requester", "summary", "status", "organization", "id", "source", "totalTimeTracked", "type", "ticketForm", "description", "priority", "severity", "tags", "triggeredCondition" ] } } ]