import { Observable } from 'rxjs';
import { HttpBackendClientService } from '../../../shared/services/http-backend-client.service';
import { ZendeskAttachment } from '../interfaces/zendesk-attachment.interface';
import { ZendeskAudit } from '../interfaces/zendesk-audit.interface';
import { ZendeskComment } from '../interfaces/zendesk-comment.interface';
import { ZendeskConfig } from '../interfaces/zendesk-config.interface';
import { ZendeskJobStatus } from '../interfaces/zendesk-job-status.interface';
import { ZendeskTicket } from '../interfaces/zendesk-ticket.interface';
import { ZendeskUser, ZendeskUserRole } from '../interfaces/zendesk-user.interface';
export interface MergeTicketData {
    source_comment?: string;
    source_comment_is_public?: boolean;
    target_comment?: string;
    target_comment_is_public?: boolean;
}
export declare class TicketsService {
    private http;
    private headers;
    private apiUrl;
    private refreshSubject;
    refresh$: Observable<void>;
    tags: string[];
    constructor(http: HttpBackendClientService);
    setZendesk(value: ZendeskConfig): void;
    getTicketList(pageSize?: number, page?: number, sortBy?: string, sortOrder?: string): Observable<ZendeskTicket[]>;
    getTicket(ticketId: number): Observable<ZendeskTicket>;
    getTickets(query?: string, pageSize?: number, page?: number, sortBy?: string, sortOrder?: string): Observable<ZendeskTicket[]>;
    searchUser(query: string): Observable<ZendeskUser[]>;
    createUser(user: Partial<ZendeskUser>): Observable<ZendeskUser>;
    searchTicketsByUser(userId: number, query: string, pageSize?: number, page?: number, sortBy?: string, sortOrder?: string): Observable<ZendeskTicket[]>;
    refreshList(): void;
    createTicket(ticket: ZendeskTicket): Observable<{
        ticket: ZendeskTicket;
        audit: ZendeskAudit;
    }>;
    updateTicket(ticketId: number, ticket: ZendeskTicket): Observable<{
        ticket: ZendeskTicket;
        audit: ZendeskAudit;
    }>;
    getAudits(ticketId: number, sortBy?: string, sortOrder?: string): Observable<ZendeskAudit[]>;
    getTicketComments(ticketId: number, pageSize?: number, page?: number, sortBy?: string, sortOrder?: string): Observable<ZendeskComment[]>;
    getUsers(roles?: ZendeskUserRole[], pageSize?: number, page?: number): Observable<ZendeskUser[]>;
    getUser(userId: number): Observable<ZendeskUser>;
    uploadAttachment(file: File): Observable<ZendeskAttachment>;
    removeAttachment(uploadToken: string): Observable<void>;
    mergeTickets(sourceId: number, targetId: number, data: MergeTicketData): Observable<ZendeskJobStatus>;
    getJobStatus(jobStatusId: string): Observable<ZendeskJobStatus>;
    assignAgentToTicket(ticket: ZendeskTicket, agentEmail: string): Observable<void>;
    private searchTickets;
}