{
  "greeting": "Hello! I'm your voice assistant. How can I help you today?",
  "didNotCatch": "I didn't catch that. Could you please repeat?",
  "didNotHear": "I didn't hear anything. Goodbye.",
  "didNotHearRetry": "Sorry, I didn't catch that. Could you try again?",
  "didNotHearFinal": "I'm really sorry but I cannot hear what you're saying. Please call again. Bye for now.",
  "transfer": "Let me connect you with someone directly.",
  "acknowledgment": "One moment please...",
  "farewell": {
    "morning": "You're welcome! Have a wonderful day. Goodbye!",
    "afternoon": "You're welcome! Have a lovely afternoon. Goodbye!",
    "evening": "You're welcome! Have a good evening. Goodbye!"
  },
  "error": "Sorry, I encountered an error. Please try again later. Goodbye.",
  "timeout": "Sorry, I took too long to respond. Please try again. Goodbye.",
  "lostQuestion": "I'm sorry, I lost track of your question. Could you please repeat?",
  "rateLimited": "Please try again in a moment.",
  "chatError": "Sorry, I encountered an error processing your question.",
  "flow": {
    "cancelled": "No problem! I've cancelled that. What else would you like to know?",
    "error": "Sorry, something went wrong with that. Let's start over - what would you like to know?",
    "needMoreDetails": "Could you provide more details?",
    "cancellationKeywords": ["cancel", "nevermind", "never mind", "stop", "forget it", "quit"]
  },
  "sms": {
    "greeting": "Hi! I'm your voice assistant. Ask me anything!",
    "greetingShort": "Hi! Ask me anything!",
    "callForHelp": "For more complex questions, feel free to call back or reach us directly.",
    "processingError": "I'm having trouble processing that. Please try texting again or call back.",
    "genericError": "Sorry, something went wrong. Please try again."
  },
  "whatsapp": {
    "greeting": "Hi! I'm your assistant. Send me a message and I'll help you out!",
    "greetingShort": "Hi! How can I help?",
    "callForHelp": "For more complex questions, feel free to call us directly or reply here with more details.",
    "processingError": "I'm having trouble processing that. Please try sending your message again.",
    "genericError": "Sorry, something went wrong. Please try again."
  },
  "voice": {
    "overCapPerNumber": "You've reached today's voice reply limit. Please type your message instead.",
    "overCapGlobal": "Voice replies are at capacity right now. Please type your message instead.",
    "limitUnavailable": "I can't check voice availability right now. Please type your message instead.",
    "unintelligible": "I couldn't understand that audio. Could you try again, or type your message?",
    "answerFailed": "Something went wrong preparing a reply. Please try again."
  },
  "prompts": {
    "replyLanguageMismatch": "Briefly and politely acknowledge that you can't reply in the caller's language, then continue your reply in the language specified above."
  }
}