export declare const enTranslations: { readonly common: { readonly cancel: "Cancel"; }; readonly support: { readonly analytics: { readonly categoryBreakdown: { readonly title: "Top Categories"; }; readonly metric: { readonly avgResponseTime: { readonly subtitle: "Resolution: {{resolution}}h"; readonly title: "Avg Response Time"; }; readonly satisfaction: { readonly subtitle: "CSAT: {{csat}}%, NPS: {{nps}}"; readonly title: "Satisfaction"; }; readonly slaCompliance: { readonly subtitle: "{{count}} breached"; readonly title: "SLA Compliance"; }; readonly totalTickets: { readonly subtitle: "{{open}} open, {{resolved}} resolved"; readonly title: "Total Tickets"; }; }; readonly nextSteps: { readonly export: { readonly description: "Share performance with stakeholders in one click."; readonly label: "Export a PDF report"; }; readonly period: { readonly description: "Compare the last 7, 30, 90 days or a full year to spot trends."; readonly label: "Switch the reporting period"; }; readonly sla: { readonly description: "Scroll to the SLA report to see where commitments slipped."; readonly label: "Review SLA compliance"; }; readonly title: "Make the most of your data"; }; readonly priorityBreakdown: { readonly title: "Tickets by Priority"; }; readonly purpose: "Measure how your support operation is performing. Track ticket volume, first-response and resolution times, SLA compliance and customer satisfaction so you can spot bottlenecks, balance agent workload, and prove the impact of your team. Adjust the period to compare trends over time."; readonly satisfaction: { readonly avgRating: "Avg Rating"; readonly csat: "CSAT"; readonly distribution: "Rating Distribution ({{count}} responses)"; readonly nps: "NPS"; readonly promoterScore: "Promoter Score"; readonly satisfaction: "Satisfaction"; readonly title: "Customer Satisfaction"; }; readonly slaReport: { readonly avg: "Avg: {{value}}h"; readonly breached: "Breached"; readonly byPriority: "Compliance by Priority"; readonly firstResponse: "First Response"; readonly resolution: "Resolution"; readonly ticketsCount: "{{count}} tickets"; readonly title: "SLA Compliance Report"; readonly totalTickets: "Total Tickets"; }; readonly title: "Support Analytics"; readonly topAgents: { readonly empty: "No agent data available"; readonly resolved: "{{count}} resolved"; readonly title: "Top Performing Agents"; }; readonly trendChart: { readonly title: "Ticket Volume Trends"; }; }; readonly article: { readonly actions: { readonly archive: "Archive"; readonly archiving: "Archiving…"; readonly backToKnowledgeBase: "Back to Knowledge Base"; readonly delete: "Delete"; readonly deleting: "Deleting…"; readonly edit: "Edit"; readonly publish: "Publish"; readonly publishing: "Publishing…"; readonly unpublish: "Unpublish"; readonly unpublishing: "Unpublishing…"; }; readonly adminRequired: { readonly createDescription: "You need administrator privileges to create knowledge base articles."; readonly editDescription: "You need administrator privileges to edit knowledge base articles."; readonly title: "Admin Access Required"; }; readonly createPurpose: "Write a knowledge base article to answer a question your customers keep asking. A clear, well-categorised guide deflects repeat tickets and helps users self-serve. Save as a draft while you work, then publish when it is ready for customers to see."; readonly createSubtitle: "Add a new article to the knowledge base"; readonly createTitle: "Create New Article"; readonly deleteConfirm: { readonly confirm: "Delete"; readonly message: "Delete this article? This cannot be undone."; readonly title: "Delete Article"; }; readonly deleteDialog: { readonly description: "Are you sure you want to delete \"{{title}}\"? This action cannot be undone."; readonly title: "Delete Article?"; }; readonly editPurpose: "Refine an existing knowledge base article. Keep guides accurate as your product evolves, fix unclear steps, or move an article between draft and published. Changes go live for customers as soon as you save a published article."; readonly editTitle: "Edit Article"; readonly errors: { readonly archiveFailed: "Failed to archive article."; readonly createFailed: "Failed to create article. Please try again."; readonly deleteFailed: "Failed to delete article."; readonly publishFailed: "Failed to publish article."; readonly unpublishFailed: "Failed to unpublish article."; readonly updateFailed: "Failed to update article. Please try again."; }; readonly feedback: { readonly description: "See how readers rate this guide — low scores are a cue to revise it."; readonly no: "No ({{count}})"; readonly title: "Was this article helpful?"; readonly userDescription: "Your feedback helps us improve our guides for everyone."; readonly yes: "Yes ({{count}})"; }; readonly loading: "Loading article..."; readonly nextSteps: { readonly back: { readonly description: "Return to the full list of articles."; readonly label: "Back to the knowledge base"; }; readonly edit: { readonly description: "Update the content, category or tags."; readonly label: "Edit the article"; }; readonly publish: { readonly description: "Make this article visible to customers."; readonly label: "Publish it"; }; readonly title: "Manage this article"; readonly unpublish: { readonly description: "Hide it from customers while you revise."; readonly label: "Unpublish or archive"; }; }; readonly notFound: { readonly description: "The article you're looking for doesn't exist or has been removed."; readonly editDescription: "The article you're trying to edit doesn't exist or has been removed."; readonly title: "Article not found"; }; readonly notifications: { readonly archived: "Article archived."; readonly created: "Article created successfully!"; readonly deleted: "Article deleted successfully!"; readonly published: "Article published successfully!"; readonly unpublished: "Article unpublished."; readonly updated: "Article updated successfully!"; }; readonly status: { readonly archived: "Archived"; readonly draft: "Draft"; readonly published: "Published"; }; readonly views: "{{count}} views"; }; readonly articleForm: { readonly actions: { readonly cancel: "Cancel"; readonly create: "Create Article"; readonly edit: "Edit"; readonly preview: "Preview"; readonly saving: "Saving…"; readonly update: "Update Article"; }; readonly labels: { readonly category: "Category"; readonly content: "Content"; readonly excerpt: "Excerpt"; readonly metaDescription: "Meta Description"; readonly slug: "URL Slug"; readonly status: "Status"; readonly tags: "Tags"; readonly title: "Title"; }; readonly markdownHint: "Supports Markdown: **bold**, *italic*, # headings, - lists, [links](url), ```code```"; readonly nothingToPreview: "Nothing to preview"; readonly placeholders: { readonly category: "Select a category"; readonly content: "Article content (supports Markdown)"; readonly excerpt: "Brief summary of the article (displayed in search results)"; readonly metaDescription: "SEO meta description (optional)"; readonly slug: "article-url-slug"; readonly tags: "Enter tags separated by commas (e.g., billing, account, setup)"; readonly title: "Article title"; }; readonly slugHint: "Auto-generated from title. Edit to customize."; readonly status: { readonly draft: "Draft - Not visible to users"; readonly published: "Published - Visible to all users"; }; }; readonly attachmentList: { readonly loading: "Loading attachments…"; }; readonly contactInquiries: { readonly empty: { readonly description: "Contact form submissions from your product websites will appear here."; readonly title: "No inquiries yet"; }; readonly error: { readonly title: "Failed to load inquiries"; }; readonly filters: { readonly allProducts: "All products"; readonly allStatuses: "All statuses"; readonly productLabel: "Product"; readonly statusLabel: "Status"; readonly toggle: "Filters"; }; readonly list: { readonly productTitle: "Product: {{name}}"; }; readonly loadMore: "Load more"; readonly loading: "Loading inquiries…"; readonly purpose: "Every message sent through your product websites' contact forms lands here. Triage sales and support leads, mark spam, and convert genuine inquiries into tickets so nothing from a prospective customer slips through the cracks. Open an inquiry to read it in full and take action."; readonly search: { readonly aria: "Search inquiries"; readonly placeholder: "Search by name, email, or subject..."; }; readonly status: { readonly archived: "Archived"; readonly converted: "Converted"; readonly new: "New"; readonly reviewed: "Reviewed"; readonly spam: "Spam"; }; readonly subtitle: "Website contact form submissions"; readonly title: "Contact Inquiries"; }; readonly contactInquiryDetail: { readonly actions: { readonly archive: "Archive"; readonly backToInquiries: "Back to Inquiries"; readonly convertToTicket: "Convert to Ticket"; readonly replyViaEmail: "Reply via Email"; readonly statusLabel: "Status"; readonly title: "Actions"; }; readonly additionalData: { readonly title: "Additional Data"; }; readonly contactInfo: { readonly copyEmail: "Copy email"; readonly labels: { readonly category: "Category"; readonly company: "Company"; readonly email: "Email"; readonly name: "Name"; readonly product: "Product"; readonly source: "Source"; }; readonly title: "Contact Information"; }; readonly from: "from"; readonly loading: "Loading inquiry details…"; readonly message: { readonly title: "Message"; }; readonly nextSteps: { readonly archive: { readonly description: "Clear out anything that needs no follow-up."; readonly label: "Archive or mark spam"; }; readonly convert: { readonly description: "Turn a real request into a tracked support ticket."; readonly label: "Convert to a ticket"; }; readonly reply: { readonly description: "Send a branded email response from the Reply panel."; readonly label: "Reply to the sender"; }; readonly title: "Handle this inquiry"; }; readonly notFound: { readonly description: "This inquiry may have been deleted or you don't have access."; readonly title: "Inquiry not found"; }; readonly notifications: { readonly replySent: "Reply sent successfully!"; readonly statusUpdated: "Status updated successfully"; }; readonly purpose: "Everything a prospect or customer sent through your contact form, in one place. Read the message, reply by branded email, and decide what happens next — convert a genuine lead into a support ticket, mark it reviewed, or archive spam. Use the actions on the right to move it forward."; readonly reply: { readonly ariaLabel: "Reply message"; readonly placeholder: "Type your reply... This will be sent as a branded email to the contact."; readonly send: "Send Reply"; readonly title: "Reply"; }; readonly status: { readonly archived: "Archived"; readonly converted: "Converted to Ticket"; readonly new: "New"; readonly reviewed: "Reviewed"; readonly spam: "Spam"; }; readonly timeAgo: { readonly days: "{{days}}d ago"; readonly hours: "{{hours}}h ago"; readonly minutes: "{{minutes}}m ago"; }; readonly timeline: { readonly converted: "Converted to Ticket"; readonly lastUpdated: "Last Updated"; readonly submitted: "Submitted"; readonly title: "Timeline"; }; }; readonly createTicket: { readonly actions: { readonly cancel: "Cancel"; readonly submit: "Create Ticket"; readonly submitting: "Creating…"; }; readonly attachments: { readonly label: "Attach files, screenshots, logs, or documents"; readonly remove: "Remove attachment {{fileName}}"; readonly uploading: "Uploading {{fileName}}..."; }; readonly category: { readonly loading: "Loading categories..."; readonly select: "Select a category"; }; readonly errors: { readonly createFailed: "Failed to create ticket. Please try again."; }; readonly labels: { readonly attachments: "Attachments"; readonly category: "Category"; readonly description: "Description"; readonly priority: "Priority"; readonly subject: "Subject"; }; readonly markdownHint: "Markdown is supported, including fenced code blocks."; readonly notifications: { readonly created: "Ticket created successfully!"; }; readonly placeholders: { readonly description: "Provide detailed information about your issue"; readonly subject: "Brief description of your issue"; }; readonly priority: { readonly critical: "Critical - Complete blocker, urgent"; readonly high: "High - Significant impact on work"; readonly low: "Low - General question or minor issue"; readonly normal: "Normal - Standard support request"; }; readonly purpose: "Tell us what is going wrong and our support team will pick it up. The clearer your subject, description and priority, the faster we can help — attach screenshots, logs or files if they explain the problem. You will be able to follow the reply right here once it is submitted."; readonly subtitle: "Submit a new support request"; readonly title: "Create New Ticket"; readonly validation: { readonly descriptionMin: "Description must be at least {{min}} characters long."; readonly subjectMin: "Subject must be at least {{min}} characters long."; }; }; readonly footer: { readonly ready: "Support Ready"; }; readonly knowledgeBase: { readonly actions: { readonly newArticle: "New Article"; }; readonly allArticles: "All Articles"; readonly articleCount: "{{count}} articles"; readonly browseByCategory: "Browse by Category"; readonly clear: "Clear"; readonly clearSearch: "Clear Search"; readonly empty: { readonly description: "Check back later for helpful articles and guides"; readonly searchDescription: "Try adjusting your search terms or browse by category"; readonly searchTitle: "No articles found"; readonly title: "No articles available"; }; readonly helpful: "{{count}} helpful"; readonly loadMore: "Load More"; readonly loading: "Loading articles..."; readonly popularArticles: "Popular Articles"; readonly purposeAdmin: "Author and curate the self-serve help center customers see. Write clear how-to guides and FAQ articles here to deflect repetitive tickets — well-covered topics mean fewer support requests. Draft and archived articles are visible to you but hidden from customers until published."; readonly purposeUser: "Your self-serve help center. Search how-to guides and answers before raising a ticket — most common questions (setup, billing, troubleshooting) are answered here in seconds. Browse by category or check the most popular articles below."; readonly searchPlaceholder: "Search for help articles..."; readonly searchResults: "Search Results for \"{{query}}\""; readonly status: { readonly archived: "Archived"; readonly draft: "Draft"; }; readonly subtitleAdmin: "Manage help articles and documentation"; readonly subtitleUser: "Find answers to common questions and learn how to use our platform"; readonly title: "Knowledge Base"; readonly views: "{{count}} views"; }; readonly loading: { readonly default: "Loading..."; }; readonly messageComposer: { readonly attachFiles: "Attach files"; readonly cannedResponses: "Canned responses"; readonly hint: "Markdown supported. Press Enter to send, Shift+Enter for new line"; readonly internalNote: "Internal Note (not visible to customer)"; readonly loadingCannedResponses: "Loading saved replies..."; readonly noCannedResponses: "No saved replies available"; readonly selectCannedResponse: "Insert a saved reply"; readonly send: "Send"; readonly sending: "Sending..."; }; readonly messageThread: { readonly agentAlias: "Support Agent"; readonly customer: "Customer"; readonly empty: { readonly description: "Start the conversation by sending a message"; readonly title: "No messages yet"; }; readonly internalBadge: "Internal"; readonly you: "You"; }; readonly nav: { readonly analytics: "Analytics"; readonly contactInquiries: "Contact Inquiries"; readonly interviewers: "Interviewers"; readonly jobApplications: "Job Applications"; readonly jobPostings: "Job Postings"; readonly knowledgeBase: "Knowledge Base"; readonly settings: "Settings"; readonly tickets: "Tickets"; }; readonly root: { readonly errorFallback: "Something went wrong loading this module. Please refresh the page."; }; readonly settings: { readonly cannedResponses: { readonly actions: { readonly delete: "Delete canned response"; readonly edit: "Edit canned response"; readonly new: "New Response"; }; readonly empty: "No canned responses configured"; readonly errors: { readonly deleteFailed: "Failed to delete response."; readonly saveFailed: "Failed to save response."; }; readonly form: { readonly cancel: "Cancel"; readonly create: "Create Response"; readonly createTitle: "Create New Response"; readonly editTitle: "Edit Response"; readonly responseLabel: "Response"; readonly responsePlaceholder: "Write the saved reply agents can reuse."; readonly saving: "Saving..."; readonly tagsLabel: "Tags"; readonly tagsPlaceholder: "billing, onboarding, bug"; readonly titleLabel: "Title"; readonly titlePlaceholder: "e.g., Troubleshooting next steps"; readonly update: "Update Response"; }; readonly subtitle: "Pre-written responses for common customer inquiries"; readonly title: "Canned Responses"; }; readonly categories: { readonly actions: { readonly activate: "Activate"; readonly cancel: "Cancel"; readonly create: "Create Category"; readonly creating: "Creating..."; readonly deactivate: "Deactivate"; readonly delete: "Delete category"; readonly edit: "Edit category"; readonly new: "New Category"; readonly update: "Update Category"; readonly updating: "Updating..."; }; readonly aria: { readonly activate: "Activate category"; readonly deactivate: "Deactivate category"; readonly delete: "Delete category"; readonly edit: "Edit category"; }; readonly articleCount: "{{count}} articles"; readonly deleteDialog: { readonly cancel: "Cancel"; readonly confirm: "Delete"; readonly description: "Are you sure you want to delete this category? This action cannot be undone."; readonly title: "Delete category?"; }; readonly empty: { readonly createLink: "Create your first category"; readonly title: "No categories configured"; }; readonly errors: { readonly createFailed: "Failed to create category."; readonly deleteBlocked: "Cannot delete category with {{count}} articles. Move articles first."; readonly deleteFailed: "Failed to delete category."; readonly statusUpdateFailed: "Failed to update category status."; readonly updateFailed: "Failed to update category."; }; readonly form: { readonly activeLabel: "Active"; readonly colorAria: "Use {{color}} category color"; readonly colorLabel: "Color"; readonly descriptionLabel: "Description"; readonly descriptionPlaceholder: "Brief description of this category..."; readonly iconLabel: "Icon (emoji)"; readonly iconPlaceholder: "e.g., 🛠️"; readonly nameLabel: "Category Name"; readonly namePlaceholder: "e.g., Technical Support"; readonly slugHint: "URL-friendly identifier (auto-generated from name)"; readonly slugLabel: "Slug"; readonly slugPlaceholder: "technical-support"; }; readonly inactiveBadge: "Inactive"; readonly modal: { readonly createTitle: "Create Category"; readonly editTitle: "Edit Category"; }; readonly notifications: { readonly activated: "Category activated."; readonly created: "Category created successfully!"; readonly deactivated: "Category deactivated."; readonly deleted: "Category deleted successfully!"; readonly updated: "Category updated successfully!"; }; readonly subtitle: "Organize tickets and knowledge base articles by category"; readonly title: "Ticket Categories"; }; readonly loading: "Loading settings..."; readonly nextSteps: { readonly categories: { readonly description: "Group tickets and articles for easier triage."; readonly label: "Organise categories"; }; readonly responses: { readonly description: "Reusable replies that agents can insert instantly."; readonly label: "Create canned responses"; }; readonly sla: { readonly description: "Set response and resolution targets per priority."; readonly label: "Define SLA policies"; }; readonly title: "Set up your support desk"; }; readonly permission: { readonly description: "You need administrator privileges to access support settings. Please contact your workspace admin for access."; readonly title: "Admin Access Required"; }; readonly purpose: "Tune how your support desk runs. Define SLA policies so high-priority tickets get a guaranteed response time, write canned responses so agents reply to common questions in one click, and organise tickets and articles into categories. These settings shape the experience for both your team and your customers."; readonly sla: { readonly actions: { readonly delete: "Delete SLA policy"; readonly edit: "Edit SLA policy"; readonly new: "New Policy"; }; readonly businessHoursOnly: "Business hours only"; readonly empty: "No SLA policies configured"; readonly form: { readonly businessHoursLabel: "Business hours only"; readonly cancel: "Cancel"; readonly create: "Create Policy"; readonly createTitle: "Create New Policy"; readonly editTitle: "Edit Policy"; readonly firstResponseLabel: "First Response (minutes)"; readonly nameLabel: "Policy Name"; readonly namePlaceholder: "e.g., Critical Response SLA"; readonly priorityLabel: "Priority"; readonly resolutionLabel: "Resolution Time (minutes)"; readonly saving: "Saving..."; readonly update: "Update Policy"; }; readonly inactiveBadge: "Inactive"; readonly subtitle: "Manage service level agreement policies for different priority levels"; readonly summary: "Priority: {{priority}} • First Response: {{firstResponse}}m • Resolution: {{resolution}}m"; readonly title: "SLA Policies"; readonly twentyFourSeven: "24/7"; }; readonly subtitle: "Configure support module preferences and policies"; readonly tabs: { readonly categories: "Categories"; readonly responses: "Canned Responses"; readonly sla: "SLA Policies"; }; readonly title: "Support Settings"; }; readonly shared: { readonly category: { readonly billingAccount: "Billing & Account"; readonly bugReport: "Bug Report"; readonly featureRequest: "Feature Request"; readonly generalSupport: "General Support"; readonly technicalSupport: "Technical Support"; }; readonly messageType: { readonly agent: "Agent"; readonly customer: "Customer"; readonly internalNote: "Internal Note"; readonly system: "System"; }; readonly notAvailable: "N/A"; readonly priority: { readonly critical: "Critical"; readonly high: "High"; readonly low: "Low"; readonly normal: "Normal"; }; readonly source: { readonly api: "API"; readonly email: "Email"; readonly import: "Import"; readonly inApp: "In-App"; readonly phone: "Phone"; readonly website: "Website"; }; readonly status: { readonly closed: "Closed"; readonly inProgress: "In Progress"; readonly new: "New"; readonly reopened: "Reopened"; readonly resolved: "Resolved"; readonly waitingCustomer: "Waiting on Customer"; }; readonly uncategorized: "Uncategorized"; readonly unknown: "Unknown"; }; readonly ticketDetail: { readonly actions: { readonly back: "Back to Tickets"; readonly createNewTicket: "Create New Ticket"; readonly reopen: "Reopen"; }; readonly conversationTitle: "Conversation"; readonly descriptionHeading: "Description"; readonly descriptionTitle: "Customer request — Description"; readonly error: { readonly description: "An error occurred while loading the ticket. Please try again."; readonly title: "Failed to load ticket"; }; readonly errors: { readonly attachmentUploadFailed: "Attachment upload failed: {{message}}"; readonly changeStatus: "Failed to change ticket status."; readonly messageSentAttachmentsFailed: "Message sent, but attachments failed: {{message}}"; readonly nothingToSend: "Nothing to send."; readonly reopenFailed: "Failed to reopen ticket."; readonly reopenLimit: "You have reached the maximum number of reopens for this ticket. Please create a new ticket to continue."; readonly reviewSubmitFailed: "Failed to submit review."; readonly sendMessage: "Failed to send message."; readonly uploadAttachments: "Failed to upload attachments."; }; readonly loading: "Loading ticket details..."; readonly meta: { readonly created: "Created {{date}}"; readonly due: "Due {{date}}"; readonly sla: "SLA: {{label}}"; }; readonly nextSteps: { readonly inProgress: { readonly description: "Let the customer know you are working on it."; readonly label: "Mark as In Progress"; }; readonly reply: { readonly description: "Draft a response in the composer below."; readonly label: "Reply to the customer"; }; readonly resolve: { readonly description: "Close out the request once the issue is fixed."; readonly label: "Resolve the ticket"; }; readonly title: "Agent quick actions"; }; readonly notFound: { readonly description: "The ticket you're looking for doesn't exist or has been deleted."; readonly title: "Ticket not found"; }; readonly notifications: { readonly reopened: "Ticket reopened."; readonly reviewSubmitted: "Thanks for your feedback!"; }; readonly reopenCount: "Reopen {{current}}/{{max}}"; readonly review: { readonly description: "Share a quick rating once the ticket is closed. Optional notes help improve future responses."; readonly feedbackAgentHelpful: "Agent helpful"; readonly feedbackIssueResolved: "Issue resolved"; readonly feedbackKnowledgeBase: "Knowledge base"; readonly feedbackOther: "Other"; readonly feedbackResponseTime: "Response time"; readonly feedbackTypeLabel: "Feedback type"; readonly notesLabel: "Notes"; readonly notesPlaceholder: "Optional notes about the support experience"; readonly optional: "Optional"; readonly rating1: "1 - Poor"; readonly rating2: "2 - Needs improvement"; readonly rating3: "3 - Okay"; readonly rating4: "4 - Good"; readonly rating5: "5 - Excellent"; readonly ratingLabel: "Rating"; readonly selectRating: "Select rating"; readonly submit: "Submit review"; readonly submitting: "Submitting..."; readonly title: "Rate this support experience"; }; readonly sidebar: { readonly agentLabel: "Agent"; readonly assignedTo: "Assigned To"; readonly category: "Category"; readonly createdBy: "Created By"; readonly linkedTickets: { readonly title: "Linked Tickets"; }; readonly satisfaction: { readonly pending: "Pending"; readonly title: "Customer Satisfaction"; }; readonly sla: { readonly atRisk: "SLA at risk"; readonly onTrack: "On Track"; readonly policy: "Policy: {{name}}"; readonly statusLabel: "Status"; }; readonly slaStatus: "SLA Status"; readonly source: "Source"; readonly tags: "Tags"; readonly timestamps: { readonly closed: "Closed"; readonly created: "Created"; readonly due: "Due"; readonly firstResponse: "First Response"; readonly resolved: "Resolved"; readonly title: "Timestamps"; readonly updated: "Updated"; }; readonly unknownUser: "User {{id}}"; }; readonly userNextSteps: { readonly knowledgeBase: { readonly description: "Find answers to common questions instantly."; readonly label: "Browse the knowledge base"; }; readonly newTicket: { readonly description: "Have a different issue? Start a fresh request."; readonly label: "Open a new ticket"; }; readonly reopen: { readonly description: "Still stuck? Reopen to continue the conversation."; readonly label: "Reopen this ticket"; }; readonly reply: { readonly description: "Add details or answer a question from our support team."; readonly label: "Reply to the conversation"; }; readonly title: "Quick actions"; }; }; readonly ticketList: { readonly actions: { readonly loadMore: "Load More"; readonly loadingMore: "Loading..."; readonly newTicket: "New Ticket"; }; readonly category: { readonly general: "General"; }; readonly count: { readonly plural: "tickets"; readonly single: "ticket"; }; readonly empty: { readonly action: "Create Ticket"; readonly description: "Create your first support ticket to get started, or adjust your filters."; readonly title: "No tickets found"; }; readonly error: { readonly description: "An error occurred while loading tickets. Please try again."; readonly title: "Failed to load tickets"; }; readonly filters: { readonly priority: { readonly all: "All Priorities"; readonly label: "Priority"; }; readonly status: { readonly all: "All Statuses"; readonly label: "Status"; }; readonly toggle: "Filters"; }; readonly loading: "Loading tickets..."; readonly meta: { readonly assigned: "Assigned"; }; readonly missingProduct: { readonly description: "This support view needs a product configuration before tickets can be loaded."; readonly title: "Unable to load tickets for this product"; }; readonly purpose: { readonly admin: "Your shared support inbox — triage, prioritise and respond to every customer ticket here. Filter by product, status, priority or assignee to find what needs attention, and open a ticket to read the full conversation and reply."; readonly user: "Track every help request you have raised. Open a ticket to follow the conversation with our team, add details, or share attachments — or create a new ticket whenever you hit a snag."; }; readonly scopedSearch: { readonly hint: "Search results are limited to tickets already loaded for this product. Load more tickets to expand the searchable set."; }; readonly search: { readonly placeholder: "Search tickets..."; }; readonly sla: { readonly atRisk: "SLA At Risk"; readonly breached: "SLA Breached"; }; readonly subtitle: "Manage and respond to customer support requests"; readonly title: "Support Tickets"; readonly titleAccent: "Tickets"; }; }; };