import type { SupportTicket, SupportTicketStatus, SupportTicketPriority } from '../../generated/global-types';
export type ViewMode = 'list' | 'grid' | 'compact';
export interface TicketFilters {
    search: string;
    status: SupportTicketStatus | 'all';
    priority: SupportTicketPriority | 'all';
    categoryId: string | null;
    productId: string | null;
    assignedToId: string | null;
    dateRange: {
        start: Date | null;
        end: Date | null;
    };
}
export interface KnowledgeBaseArticleState {
    id: string;
    slug: string;
    title: string;
    excerpt?: string;
    categoryId?: string | null;
    tags?: string[];
}
export interface ChatSessionState {
    isActive: boolean;
    isMinimized: boolean;
    queuePosition: number | null;
    agentTyping: boolean;
}
interface KBSearchState {
    query: string;
    filters: {
        categoryId: string | null;
        tags: string[];
    };
    results: KnowledgeBaseArticleState[];
}
interface SupportState {
    selectedTicket: SupportTicket | null;
    selectedArticle: KnowledgeBaseArticleState | null;
    viewMode: ViewMode;
    ticketFilter: TicketFilters;
    chatSession: ChatSessionState;
    kbSearch: KBSearchState;
    unreadTicketCount: number;
    newMessageNotifications: Map<string, number>;
    setSelectedTicket: (ticket: SupportTicket | null) => void;
    setSelectedArticle: (article: KnowledgeBaseArticleState | null) => void;
    setViewMode: (mode: ViewMode) => void;
    updateTicketFilter: (filter: Partial<TicketFilters>) => void;
    resetTicketFilter: () => void;
    startChatSession: () => void;
    endChatSession: () => void;
    minimizeChat: () => void;
    maximizeChat: () => void;
    setAgentTyping: (typing: boolean) => void;
    setQueuePosition: (position: number | null) => void;
    updateKbSearch: (query: string, filters?: Partial<KBSearchState['filters']>) => void;
    setKbResults: (results: KnowledgeBaseArticleState[]) => void;
    markTicketAsRead: (ticketId: string) => void;
    incrementUnreadCount: () => void;
    addMessageNotification: (ticketId: string) => void;
    clearAllNotifications: () => void;
    resetForContextChange: () => void;
}
export declare const useSupportStore: import("zustand").UseBoundStore<import("zustand").StoreApi<SupportState>>;
export {};