import { Agent } from './agents';
export interface Queue {
    id: string;
    status: QueueStatus;
    name: string;
    created_by_id: string;
    agents: any[];
    project_id: string;
    project_name: string;
    provider_accounts: any[];
    model_config: ModelConfig;
    waiting_cases_count: number;
    automatic_open: string;
    automatic_close: string;
    max_waiting_time: string | null;
    schedule_settings: ScheduleSettings;
    opening_mode: string;
    attending_cases_count: number;
    idle_cases_count: number;
}
export type QueueSummary = Pick<Queue, 'id' | 'name' | 'project_id' | 'status'>;
export interface ModelConfig {
    initial_message: string;
    closed_message: string;
    num_cases_for_busy: number;
    time_idle: string;
    time_case_resolved: string;
    time_case_closed: string | null;
    time_waiting_sla_1: string;
    time_waiting_sla_2: string;
    availability_threshold_waiting_cases: number;
    prioritisation: string;
    target_sla: number;
    typifications: string;
}
export interface ScheduleSettings {
    timezone: string;
    weekly_schedule: DaySchedule[];
    exceptions: ScheduleException[];
}
export interface DaySchedule {
    day: string;
    time_shifts: TimeShift[];
}
export interface TimeShift {
    start_time: Time;
    end_time: Time;
}
export interface Time {
    hour: number;
    minute: number;
}
export interface ScheduleException {
    name: string;
    status: string;
    day_of_month: number;
    month: number;
    year: number;
    time_shifts: TimeShift[];
}
export declare enum QueueStatus {
    OPEN = "status_open",
    CLOSED = "status_closed"
}
export interface QueueAvailableAgent extends Pick<Agent, 'id' | 'email' | 'first_name' | 'last_name'> {
    busy_rank: number;
    attending_count: number;
    idle_count: number;
}
export interface QueueListParams {
    project_id?: string;
    order?: string;
    cursor?: string;
    page_size?: number;
}
export interface QueueAvailabilityInfo {
    available: boolean;
    waiting_cases: number;
    availability_threshold_waiting_cases: number;
    open: boolean;
    name: string;
    available_agents: number;
}
export interface ProjectAvailabilityInfo {
    queues: QueueAvailabilityInfo[];
    available: boolean;
    waiting_cases: number;
    availability_threshold_waiting_cases: number;
    available_agents: number;
}
export type AvailabilityFlags = {
    check_queue_schedule?: boolean;
    check_available_agents?: boolean;
    check_waiting_cases?: boolean;
};