import { Agent } from './agents';
import { Chat } from './chats';
import { Queue } from './queues';
export type CaseChat = Pick<Chat, 'id' | 'provider' | 'provider_account_id' | 'provider_id' | 'username' | 'name'>;
export interface CaseQueue extends Pick<Queue, 'id' | 'name'> {
    project: {
        id: string;
        name: string;
    };
}
export interface CaseAgent extends Pick<Agent, 'id' | 'email'> {
    name: string;
}
export interface ContactReason {
    id: string;
    name: string;
    category_name: string;
    project_id: string;
    created_by_system: boolean;
}
export interface Case {
    id: string;
    chat: CaseChat;
    queue: CaseQueue;
    description: string | null;
    status: CaseStatus;
    created_at: string;
    assigned_to: CaseAgent | null;
    resolved_by: CaseAgent | null;
    resolved_at: string | null;
    contact_reasons: ContactReason[];
    resolution: string | null;
    typification: string | null;
    rating: number | null;
    has_agent_message: boolean;
    interactions: number | null;
    initial_response_time: number | null;
    agent_time_on_task: number | null;
}
export declare enum CaseStatus {
    ATTENDING = "status_attending",
    IDLE = "status_idle",
    RESOLVED = "status_resolved",
    WAITING = "status_waiting"
}
export interface CaseListParams {
    created_after?: string;
    created_before?: string;
    status?: CaseStatus[];
    resolved_after?: string;
    resolved_before?: string;
    order?: string;
    cursor?: string;
    page_size?: number;
}
export interface CaseSearchParams {
    start_date?: string;
    end_date?: string;
    q?: string;
    status?: 'status_attending' | 'status_idle' | 'status_resolved' | 'status_waiting';
    provider?: 'apple' | 'facebook' | 'instagram' | 'telegram' | 'twitter' | 'webchat' | 'whatsapp';
    queue_id?: string;
    project_id?: string;
    agent_id?: string;
    cursor?: string;
    page_size?: number;
}
export interface AgentSearchResult {
    id: string;
    email: string;
    username: string;
    first_name: string;
    last_name: string;
}
export interface ChatSearchResult {
    id: string;
    created_at: string;
    provider: string;
    provider_account_id: string;
    provider_id: string;
    name: string;
    username: string;
    is_blocked: boolean;
    is_banned: boolean;
    is_online: boolean;
    last_message_received: string;
    last_online_status_changed_at?: string;
}
export interface CaseSearchResult {
    id: string;
    created_at: string;
    status: string;
    project_id: string;
    queue_id: string;
    chat: ChatSearchResult;
    provider: string;
    description?: string;
    assigned_to?: AgentSearchResult;
    resolved_by?: AgentSearchResult;
    resolved_at?: string;
    resolution_status?: string;
    has_agent_message: boolean;
}